Luxe Du Jour Reviews 68

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I was shopping around social media and their site came across my page. I was hesitant to purchase a bag due to a lot of "scammers" online. Anyhow, i got an LV which was 9.5/10 rating on their page. It... See more

Rated 1 out of 5 stars

I sent a few bags here before and they keep telling me it does not pass the authentication process and charging me $450 to get back , when I know this bag is real when I just got it authenticated last... See more

Rated 5 out of 5 stars

I'm based in the US and have made multiple purchases with Luxe Du Jour at this point, even before they opened their Irvine office and have only had good experiences. Their items are priced super compe... See more

Rated 5 out of 5 stars

I can’t rave about LDJ enough. I admit, I am anxious and even reluctant to spend my hard earned money on consignment items, but not when I’m buying from LDJ. I trust their process completely and I’ve... See more

Company replied

Company details

  1. Handbags Shop
  2. Second-hand shop

Written by the company

We are a luxury consignment company offering an incredible selection of pre-loved and professionally authenticated designer handbags, luxury watches, and accessories. We also offer Luxe Bag Rental and Luxe Bag Spa services. You can choose to buy or sell pre-owned purses, rent bags for a short period of time, or send an item to our Luxe Bag Spa to be professionally restored by our in-house experts. At Luxe Du Jour, we help alleviate the impact the fashion industry has on the environment by extending the life of designer bags. Our goal is to help you reduce your carbon footprint and spending when purchasing luxury items.


Contact info

4.2

Great

TrustScore 4 out of 5

68 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Louis Vuitton charm

My experience with Luxe Du Jour was fantastic. My LV charm was more beautiful than in the picture. They were fast with my order and I received my purchase sooner than anticipated. It was a safe and secure delivery. I would definitely recommend this wonderful establishment to all who love luxury products. Thank you Luxe Du Jour for a positive and enjoyable experience!

8 May 2024
Unprompted review
Rated 1 out of 5 stars

I sent a few bags here before and they…

I sent a few bags here before and they keep telling me it does not pass the authentication process and charging me $450 to get back , when I know this bag is real when I just got it authenticated last week . You guys keep scamming people for $450 just to get our bag back . This place is a scam and I will be escalating this further.

8 September 2024
Unprompted review
Rated 1 out of 5 stars

They don't honor what they advertise on the website

On their website, it says bag from $500-$2500 the consignment fee is 20%, which is fine. But when I asking for a quote for my like new condition sac de jour baby size (they are selling exact same bag on their website for $2140) they offered me $900. I asked how can be this low they said "for bag under $2000 they ONLY OFFER BUYOUT, so I can't do consignment. I sent a screenshot of their consignment rate from their website then she said "oh we do both buyout and consignment quote so people can choose which one they want". Then I said why you rejected my consignment request then? She said "they only do buyout for my bag". I asked for a reason they didn't provide any.

This practice is so shady and unethical, they are so greedy now, they don't honor what they advertise on their website, they don't give you reason and they know the bag is in very good condition they can sell it for good price but they lowball you and offered only $900 and they can sell it for over $2000.

Please find another store and save your time. I have all the conversations screenshot, I am not lying and I gave proof.

26 August 2024
Unprompted review
Luxe Du Jour logo

Reply from Luxe Du Jour

Hi Monica,

We’re sorry for any confusion regarding your consignment request. Whether an item is available for consignment or buyout depends on several factors, including style, season, and demand. While most items receive both consignment and buyout options, some are only eligible for one based on market trends.

Pricing can also vary based on how well an item retains its value. Unfortunately, YSL bags, including the Sac de Jour, tend not to hold their resale value as strongly as other brands, which impacts our offers. While you may see a similar bag listed on our website, it doesn’t always reflect the most recent market conditions—some listings remain active because the consignor has chosen not to lower the price. Our quotes are based on recent sales data to ensure a competitive and realistic selling price.

We always strive to be transparent and fair in our pricing and appreciate your feedback. If you have any further questions, we’d be happy to clarify!

Best,

Rated 5 out of 5 stars

Bag Addicts, Rejoice!

I can’t rave about LDJ enough. I admit, I am anxious and even reluctant to spend my hard earned money on consignment items, but not when I’m buying from LDJ. I trust their process completely and I’ve only ever had positive experiences shopping with them. Their customer service is impeccable, even as they start to scale their business. Also love supporting Canadian female entrepreneurs. I tell all my friends and family about them…no gate keeping! If you’re looking to buy or sell or rent or restore your bags, look no further. Luxe Du Jour does it all.

6 August 2024
Unprompted review
Luxe Du Jour logo

Reply from Luxe Du Jour

Dear Thao,

Thank you so much for your kind words and for taking the time to share your experience with Luxe Du Jour! We're thrilled to hear that you trust our process and have consistently had positive experiences shopping with us. Your support means the world to us, especially as we continue to grow.

We're also incredibly grateful for your recommendation to your friends and family—your confidence in our service is the highest compliment we could receive. We're proud to be a Canadian female-led business, and we're so glad to have customers like you who share in that pride.

If you ever need anything, whether it’s buying, selling, renting, or restoring your bags, we're here to help.

Thank you again for your wonderful support!

Rated 5 out of 5 stars

THANK YOU LADIES!!!!!!!!!!

I can’t rave enough about my amazing experience with Luxe Du Jour! I had been on an exhausting quest to find a very specific Chanel Mini Rectangle, and after countless searches, I thought I’d never find it but then Luxe Du Jour came to the rescue when I learned about their wishlist form!!!!

From the moment I reached out, their team was nothing short of EXCEPTIONAL. They listened carefully to my request and was able find the exact Chanel Mini Rectangle I had been dreaming of

And here’s the cherry on top – not only did they find the exact item I wanted, but it also came in UNDER MY BUDGET! I couldn’t believe my luck. Luxe Du Jour exceeded all my expectations with their IMPECCABLE service, professionalism, and attention to detail. If you’re looking for luxury items and outstanding service, please reach out to them, I had the joy of working with Tammy! Luxe Du Jour is my new place to go. I am over the moon with my purchase and cannot THANK THEM ENOUGH!

Thank you, Luxe Du Jour! Highly recommended!

22 July 2024
Unprompted review
Luxe Du Jour logo

Reply from Luxe Du Jour

Dear Beth,

Wow! Your review made our day! We’re absolutely thrilled to hear about your amazing experience with Luxe Du Jour, and we can’t thank you enough for your kind words.

Finding that perfect Chanel Mini Rectangle for you was an absolute joy for our team, especially knowing how much it meant to you. Tammy and the rest of the team are over the moon that we could not only meet your expectations but exceed them by finding your dream bag under budget - talk about a win-win!

We love seeing you around and are so grateful that you’re contributing to sustainable fashion by choosing to buy and sell with us. Your support means the world to us, and we can’t wait to help you find your next luxury piece.

Thank you for being such a wonderful part of the Luxe Du Jour family! We’re always here for you, so don’t hesitate to reach out whenever you need us.

Rated 1 out of 5 stars

Unbelievably low price quote

I sent a request quote a month ago and they didn’t even give me an option of consigning. My purse was priced at 2000 Cad cash out. Their offer expired and i finally did sent another request since im finally ready to let go of my purse. They came back with 1500 cad offer for the same purse. I know they need to make money but this offer is ridiculously low. They’re selling my purse for 2800+ cad on the website so offering me 1500 cad is a joke. I bought a couple of purses from them but they’re only good at that. You treat people like we dont know anything.

26 July 2024
Unprompted review
Luxe Du Jour logo

Reply from Luxe Du Jour

Dear Zsa,

Thank you for sharing your feedback. We understand your frustration regarding the change in the offer for your purse. The market for luxury items is continuously changing, which can affect the quotes we provide. This is why we send out reminders for quotes before they expire, to ensure you have the most current information.

To give you some perspective, we submitted your item for a quote on Fashionphile, and the buyout that was offered was $1300 CAD. Although your item may be in excellent condition, since it is not discontinued, we would not be able to sell it near retail price because most people would choose to purchase brand new in-store if it was sold near retail. We strive to offer competitive prices and ensure you receive the best possible value.

We appreciate your past purchases and hope to continue serving you. If you have any further concerns or questions, please don’t hesitate to reach out.

Best regards,
Luxe Du Jour

Rated 5 out of 5 stars

Been a great experience

Been a great experience , Love my heels all set included . Its like shopping at the store but much cheaper. Definitely will shop again .

20 May 2024
Unprompted review
Luxe Du Jour logo

Reply from Luxe Du Jour

Hi Ana!

Thank you for your amazing 5-star review! 🌟 We're thrilled to hear that you had a great experience and love your new heels. It's wonderful to know that our online store provides you with the same joy as shopping in person, but at a better price.

We can't wait to help you again soon!

Rated 5 out of 5 stars

Great experience thus far

Great experience thus far. You can tell they take pride in their bags. Definitely will shop again.

31 May 2024
Unprompted review
Luxe Du Jour logo

Reply from Luxe Du Jour

Hi Dhal!

Thank you so much for your fantastic 5-star review! 🌟 We're delighted to hear that you're enjoying your Gucci backpack and had a great experience with us. It means a lot to us that you recognize the pride we take in our bags.

We look forward to assisting you again soon!

Rated 5 out of 5 stars

Transaction was easy to complete

Transaction was easy to complete. A bit of confusion with layaway plan but toll free phone call cleared it up.

8 June 2024
Unprompted review
Luxe Du Jour logo

Reply from Luxe Du Jour

Dear Heather,

Thank you for your feedback! We’re delighted to hear that the transaction was easy and that the phone call helped clear up any confusion regarding the layaway plan.

We’re thrilled to have been able to resolve the issue and are looking forward to helping you find your next dream bag. Please don’t hesitate to reach out to us anytime, whether via phone at +1 (833) 746-7589 or through Instagram DMs. We can’t wait to hear from you again and assist you with your future luxury finds!

Rated 5 out of 5 stars

It gives me great comfort in knowing…

It gives me great comfort in knowing I'm making purchases that have been authentically certified. I love how they provide so many pictures for an item and close up shots of flaws too. That gives me confident in repurchasing from them every time. Keep it up LDJ!

10 June 2024
Unprompted review
Rated 5 out of 5 stars

The transaction was extremely smooth

The transaction was extremely smooth; fast process and delivery. The price is fair. The scarf is exactly as per the description. Will for sure purchase again from Luxe De Jour.

18 May 2024
Unprompted review
Luxe Du Jour logo

Reply from Luxe Du Jour

Dear Wendy,

Thank you so much for your wonderful review! We’re thrilled to hear that your transaction was smooth and that you’re pleased with the scarf and our service.

We would love for you to reach out to us for your next purchase. As a token of our appreciation, we’d be delighted to offer you a discount on your next order—just let us know you wrote a Trustpilot review! 💖💖

We can’t wait to assist you again and help you find your next perfect item. Feel free to contact us anytime!

Rated 5 out of 5 stars

I’m very pleased and happy with my LV…

I’m very pleased and happy with my LV vintage speedy purchase. It was in great condition and came exactly as described! Shipping was very fast and the price is very reasonable! I’ve purchased from them before and will continue to purchase again!

6 May 2024
Unprompted review
Rated 5 out of 5 stars

Great Experiences with Luxe!

The ladies at Luxe du jour are so knowledgeable, professional and quick to respond. They have helped me with multiple purchases and I truly appreciate the team.

1 June 2024
Unprompted review
Rated 5 out of 5 stars

their whole staff is phenomenal

luxe du jour is the perfect place to buy pre-loved signature items…they even sell brand new stuff…and the best thing with them is their staff…they are all very friendly and helpful…they’re gonna make sure you will be happy and satisfied with your purchase…they’re just amazing…i would highly recommend to all my friends luxe du jour…

14 February 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look