Luxe To Kill Reviews 769

Quick response to my enquiry, very friendly approach and I was given all details to track my package. TOP quality of products & good packaging which is a must for me. Thank you Luxetokill!!

Terrible customer service. I bought a pair of joggers as a gift for Christmas which were too small, exchanging them was easy enough but now need to return the pair I got in exchange which is impossible. When I try to return them the refund total is £0 as they were an exchange. I have emailed a couple of times and had 0 response on how to go about getting this sorted

I ordered and paid everything but It never arrived. I contacted and they just send me random tracking numbers that after 14 days still “you placed order”. I emailed but nobody reply me. This brand is the scam, Please dont shop at this!

After some issues (outside of LTK’s hands) with the return due to courier issues I contacted customer support and Anais in the team got the refund issues straight away for my returned order. Thank you!

Very accomodating service, cant say anything about the clothes very impressive.

Luxe to Kill have been excellent in their customer care especially Anais who replied and answered my queries regarding size and availability. I love their style. Would recommend to friends.

Delivery was fast. The item didn’t suit me so I am returning it and customer service was helpful with communication.

Easy to order, good products and delivery on time.
Will definately be back in the near future

Really good customer service from anais solved my issue so quick 😊

Great customer service! Dealt with within minutes no need to keep chasing them 10/10

I am from Greece and I make an order but I made a mistake and placed the same Product twice.
I sent email directly and they responded immediately to cancel the order, even though my order had been sent, they did what was necessary to return it back.
I have no words the service was beyond my expectations thank you very much you are so far away But I felt safe from the first moment thank you again you are wonderful!!!
Best service Anais

Excellent customer service - I forgot to add an item to my order, so I contacted Luxe to Kill over email to address this. They were able to add the item to my parcel. I spoke with Anais, who replied promptly & was super helpful and friendly.

Always impressed with the customer service & quality of clothes. My fave place to shop

Anais was so helpful in retrieving information on an order. Great service, thank you!

Anais in customer service was great, responded very quick and was really helpful!

Customer service 10/10, everything was fine and on the highest level. bestest quality! love it!

I love Luxe To Kill clothing and literally make an order a month! Never had any issues until recently when I had a delivery turn up with 3 missing items (one I didn't realise until after I noticed the first 2) Anais was quick to respond and very apologetic, all items have been resent with no issue. I love supporting smaller businesses and Luxe To Kill are a great example of how to do it right!

If I could give 0 star I would. I returned 2 BRAND NEW items which were tried on once then returned, my return was rejected as they stated there was “animal fur” on there. Sent me unclear pictures of said “animal fur” I’ve never owned an animal in my life and the items were certainly returned as new. These items are not of the quality for the price they are sold as. I explained I returned the items as new and I needed the money back as I am off work at the moment as I have melanoma, not one single inch of compassion was shown. Horrible business. Horrible customer service. Never in my life been treated this way and will not be taking it lightly. Liars. Do not buy from this business.

Anais was lovely and helped me with my query also loads of cute items