A very simple site to use no problem to navigate. There was an issue with the carrier picking unit up but was soon resolved by MacBack and new date sorted.Would defiantly use again if required at a la... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Everything worked smoothly (guy didn't turn up the first scheduled pick up slot but because his van broke down - was communicative and came first thing next day). Really efficient. Recieved full quote... See more
Company replied
Excellent couldn’t fault them they arranged the pickup with DPD brought the label and box . Fast response and gave me exactly what was estimated would highly recommend ☺️
Company replied
It took 6 days from pick up of my iMac (over the bank holiday) for Macback to confirm they would pay me the agreed valuation. It was quite an old machine and some other recycling companies weren't e... See more
Company replied
Company details
- #15 of 21 best companies in Computer service
- #57 of 93 best companies in Computer & Accessories store
About Macback
Information provided by various external sources
Best Service
Fill in our quick quote form, choose your collection date and location. We will then collect your item for free from your door with custom made packaging and yes we are fully insured.
Fast Payment
We Pay within 48Hrs of the item being delivered to use. We can pay by PayPal or Faster Payment Bank Transfer
The Highest Prices Paid
We are a Specialist Mac Recycler, so we can pay the highest prices for your Mac. If you can find another Trade-in site that will offer more, we will match it. If the item dosnt meet your description we will make you an offer, should that offer be less than you want we will return your item FREE!
Fill in our quick quote form, choose your collection date and location. We will then collect your item for free from your door with custom made packaging and yes we are fully insured.
Fast Payment
We Pay within 48Hrs of the item being delivered to use. We can pay by PayPal or Faster Payment Bank Transfer
The Highest Prices Paid
We are a Specialist Mac Recycler, so we can pay the highest prices for your Mac. If you can find another Trade-in site that will offer more, we will match it. If the item dosnt meet your description we will make you an offer, should that offer be less than you want we will return your item FREE!
Contact info
Unit 18 Maesglas Industrial Estate, NP202NN, Newport, United Kingdom
- 0800 849 1121
- noel.fox@lifecyclesolutions.net
- macback.co.uk
4.6
Excellent
2K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
I meant to write this review a year ago - better late than never.
I sold my old Mac Pro to macback - and, unfortunately, the courier damaged the item in transit. I was prepared for a long fight (or giving up), but Macback contacted me proactively, I sent them back a photo of the item as it was packaged, and they initiated the payment immediately and dealt with the claim with the courier themselves. Top notch service.
5 March 2025
Unprompted review
Reply from Macback
Thank you for taking the time to leave this review — better late than never indeed!
We’re really sorry the item was damaged in transit, but we’re pleased we were able to step in quickly, process your payment, and handle everything with the courier on your behalf. Taking that stress away from our customers is really important to us.
We truly appreciate your kind words and are glad we could turn a difficult situation into a positive experience.
The MacBack Team
poor customer service
Macback's customer service is poor. They can't really assist. While the automated system helps to a certain extent, human intervention is necessary at times because of DPD's extremely poor service. They are practically a useless courier.
3 February 2026
Reply from Macback
Thank you for your feedback. We’re sorry to hear you felt the experience was poor, though we’d like to clarify what happened in this instance.
From our records, the issue was unfortunately related to DPD’s delivery attempts, not a lack of assistance from our side. We actually arranged and dispatched three separate packaging boxes at our own cost after DPD failed to deliver correctly to the address. Each time, we chased the courier through their customer service channels, although as with all courier accounts, we are required to go through their central support team, who typically advise that delivery will be reattempted the following day.
We fully appreciate how frustrating this must have been — it was equally frustrating for us, as it required significant admin time and repeated follow-ups. Thankfully, the third box was delivered and collected on the requested day without issue.
While we cannot directly control DPD’s operational performance once a booking is handed over, we do everything we can to resolve courier problems when they arise, including absorbing additional costs where necessary.
We’re sorry this part of the process impacted your view of the service and appreciate you taking the time to share your experience.
The MacBack Team
Really happy with the price quoted for…
Really happy with the price quoted for my old iMac, the collection was straightforward and they paid the promised amount quickly. Great service
26 January 2026
Reply from Macback
Thank you for the great 5-star review! We’re really pleased you were happy with the price for your iMac, that the collection was straightforward, and that payment was made quickly as promised.
We appreciate your kind words and choosing MacBack.
The MacBack Team
I was pleased with the estimate I…
I was pleased with the estimate I received, even though it was higher than those from other companies I considered. I appreciated that they arranged for someone to collect my iMac, saving me the trip to drop it off. While there were some communication hiccups that caused a bit of concern, we eventually resolved them. I would likely choose this company again in the future.
4 February 2026
Unprompted review
Reply from Macback
Thank you for the 5-star review! We’re really pleased you were happy with the estimate and that our offer stood out compared to other companies.
We’re glad the home collection made things easier for you, and we appreciate your patience around the communication hiccups — we’re always working to improve this part of the process. It’s great to hear everything was resolved and that you’d consider using us again in the future.
The MacBack Team
Really Pleased with the Service
Macback was recommended to us by a friend and I'm really pleased with the service. My Mac was picked up as agreed and the driver came with all the necessary packing materials. Two days later I received confirmation that the Mac was as described and I received the agreed sum the following day. A great company to deal with and would definitely recommend.
3 February 2026
Unprompted review
Reply from Macback
Thank you for the fantastic review! We’re really pleased to hear the recommendation led to such a positive experience — from smooth collection with proper packaging to quick confirmation and prompt payment of the agreed amount.
We truly appreciate your kind words and recommendation.
The MacBack Team
They offered the best price of anyone…
They offered the best price of anyone around, they picked it up and paid when they said. No problems at all, and wouldn't hesitate to sell to them again.
2 February 2026
Unprompted review
Reply from Macback
Thank you for the great 5-star review! We’re really pleased you found our offer the best available and that everything went exactly as promised with collection and payment.
We appreciate your trust and would be more than happy to help again in the future.
The MacBack Team
Good Quote
I was happy with the quote I filled out and surprised that it was more than the other companies I looked at.
It was great that they got someone to pick up my iMac so I didn't need to go somewhere to drop it off.
The only issues I had were the communication which did get me a bit worried, but we managed to sort it out.
I most likely use this company again in the future.
19 January 2026
Unprompted review
Reply from Macback
Thank you for your review and for sharing your experience. We’re really pleased you were happy with the quote and found the home collection for your iMac convenient.
We’re sorry to hear the communication caused some concern at times, but we’re glad everything was sorted in the end. Feedback like this helps us continue improving how we keep customers informed throughout the process.
We appreciate your support and would be happy to help again in the future.
The MacBack Team
Reply from Macback
Thank you for the 5-star review! We’re really pleased everything went smoothly and quickly. We appreciate the recommendation!
The MacBack Team
Rather go to MusicMagpie
I've used MacBack 3 times over a few years. First transaction went fine. Second one I was offered a lower value than the quote for various reasons. I negotiated and got them to increase their offer. Recently, I got a quote for a Macbook Pro M1 and the online valuation stated £370. Not only did it take MacBack over a week and a half to grade it (48 hours turnaround on their website) but they came back with a ludicrous revised offer of £208! Listed all kinds of damage. I had pictures taken beforehand and passed it back to them stating I would accept no less than £320. Their response was they had "better lighting" so could see things I did not. Once they returned my laptop I sent it straight off to MusicMagpie. 4 Day turnaround and they paid me £390 same day. I have 2 more Macs to sell and I will not be using MackBack for that again.
22 January 2026
Unprompted review
Reply from Macback
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear you were unhappy with your most recent experience, especially as you’ve traded in with us before.
To clarify a few points for transparency: you’ve traded in four machines with us in total. Of those, three were submitted as Grade B and one as Grade C, however on inspection all four were graded as Grade C by our technicians. This was primarily due to chips and scratches on the casing, which place devices outside our Grade B criteria. Our grading is based on resale standards and consistency across all assessments.
Regarding the MacBook Pro M1, the revised offer reflected the condition identified during inspection. While we understand your frustration, differences can sometimes be more apparent under controlled inspection lighting, which is why we always explain any changes and give customers full choice on how to proceed.
You were, of course, under no obligation to accept the revised valuation, and we returned the device to you once you declined.
We never aim to disappoint repeat customers, and we’re sorry this experience didn’t meet your expectations. Feedback like this is taken seriously and reviewed internally.
The MacBack Team
Excellent service.
Excellent service.
Quick and easy to obtain a quote, once you accept the process is seamless.
You are kept informed throughout and payment is made when stated.
Would definitely recommend and use again
27 January 2026
Unprompted review
Reply from Macback
Thank you for the fantastic 5-star review! We’re really pleased you found the process quick, easy, and seamless from quote through to payment, with clear updates along the way.
We truly appreciate your recommendation and would be delighted to help again in the future.
The MacBack Team
The whole process worked smoothly from…
The whole process worked smoothly from the speedy collection to payout. I wish I'd known about MacBack years ago! When I next need to upgrade MacBack will be my first port of call.
27 January 2026
Unprompted review
Reply from Macback
Thank you for the brilliant 5-star review! We’re delighted to hear everything went smoothly from collection through to payout.
It’s great to know we’ll be your first port of call next time — we really appreciate the support and kind words!
The MacBack Team
Deductions
Sold my iMac and was happy with price quoted after an honest assessment of my machine. Once they received it, they deducted £30 for not including a mouse and keyboard. Nowhere on the iMac page or quote process does it say that these need to be included. And assumed that this would be ok as i was just selling them an “iMac”, not an ‘iMac and keyboard and mouse’. Even the greeting image on their iMac page is just an iMac, and nothing else. I reluctantly accepted the price, but recommended they updated their website to be more clear on this (not just a part in the FAQ section about including accessories, which is open to interpretation). A week has now gone by and no update has been made to the website, so this negative review has been submitted.
Edit after reply:
It’s a shame that my email containing my disappointment and recommendation was not even acknowledged (like the thorough reply below), as we wouldn't be here. I did read the grading, though when i reached the grade i honestly thought my iMac was, i read the next grade on, then i didn't read further, why would i? Upon checking again, The keyboard and mouse information is further down, perhaps that should be at the top, as its relevant to all grades? I was aware of being able to receive it back for free, however your one of the only recyclers paying for older iMacs, and had i have known the money to be received would now be so low, I probably wouldn't have bothered.
20 January 2026
Unprompted review
Reply from Macback
Thank you for your feedback. We’re sorry you were disappointed by the deduction and appreciate you taking the time to explain your experience.
To clarify, our grading page clearly states:
“All items are to be supplied with a UK keyboard and iMacs and items using external peripherals must be supplied with an official Apple keyboard and mouse to avoid payment deduction.”
In addition, during the quote process, when selecting the grading option, clicking the “i” information icon shows this requirement in bold, stating:
“iMacs must include the original keyboard and mouse to avoid a payment deduction.”
Because the keyboard and mouse were not included with the iMac, a standard deduction was applied. This relates specifically to the accessories required for resale, rather than the condition of the computer itself.
We do understand your point about visibility and appreciate the suggestion to make this even clearer earlier in the quote journey. Feedback like this is genuinely helpful and is reviewed as part of our ongoing improvements.
You were, of course, under no obligation to accept the revised offer and could have had the iMac returned free of charge. Once the revised price was accepted, payment was processed as agreed.
Thank you again for sharing your feedback — it helps us continue improving our service and communication.
The MacBack Team
Good price and fast payment
Good price, good communications, easy to use and very fast payment.
22 January 2026
Reply from Macback
Thank you for the great 5-star review! We’re really pleased you were happy with the price, found the communication clear, and experienced a smooth, easy process with fast payment.
We appreciate you choosing MacBack!
The MacBack Team
Good experience
Communication was quick and clear. The shipping process was easy. Would use this service again
21 January 2026
Reply from Macback
Thank you for the 5-star review! We’re glad you found the communication quick and clear and the shipping process easy.
We really appreciate your feedback and would be happy to help again in the future.
The MacBack Team
Decent company and experience
Happy with my experience with macback and the quote. Probably could have made a little more money if I sold privately but it comes with risks and I have already been scammed before. I like that you don't need to worry about post/packaging although like a previous review mentioned, it would be nice for a little email update of some sorts to let you know they have received your laptop and it is being tested. That being said they did provide info with their email quote on how to go on their website and see updates for yourself. I did end up emailing them to make sure everything was okay and they replied quickly and eased my mind. Received my payment a couple of days after they received my laptop. I would definitely recommend to anyone wanting to sell their laptop without worry.
22 January 2026
Unprompted review
Reply from Macback
Thank you for the detailed and thoughtful review! We’re really pleased you were happy with the experience and the quote, and that we could offer a safer, worry-free alternative to selling privately.
We appreciate your feedback about email updates — comments like this genuinely help us improve how we communicate at each stage of the process. It’s great to hear our team was able to respond quickly and put your mind at ease when you got in touch, and that payment followed promptly after assessment.
Thank you for your recommendation and for choosing MacBack.
The MacBack Team
Best Mac resale service - 10/10
I've used MacBack twice now and wouldn't shop around for another selling service. They arrive with a padded case for your device, and give substantially more than any other service. They even upgraded my MacBook Pro from a B grade to A grade which gave me another £20. 10/10 across the board, thank you.
23 January 2026
Unprompted review
Reply from Macback
Thank you for the fantastic review! We’re really pleased to hear you’ve used MacBack more than once and that the service has consistently met your expectations.
It’s great to know our valuation stood out and that we were able to upgrade your MacBook Pro after assessment — we always aim to be fair and accurate. Your 10/10 rating really means a lot to the team.
Thanks again for your continued trust!
The MacBack Team
Excellent experience from start to…
Excellent experience from start to finish. Good communication. Exactly what was agreed.
20 January 2026
Reply from Macback
Thank you for the great 5-star review! We’re really pleased you had an excellent experience from start to finish, with clear communication and everything delivered exactly as agreed.
We appreciate you choosing MacBack.
The MacBack Team
A smooth process!
It was a smooth process. They accept my device as per how i described it and immediately received the payment. Be honest, and everyone is happy. Thank you!
16 January 2026
Unprompted review
Reply from Macback
Thank you for the wonderful 5-star review! We’re delighted to hear the process was smooth, your device matched the description, and payment was made promptly.
You’re absolutely right — honesty makes the process straightforward for everyone. Thanks again for choosing MacBack!
The MacBack Team
Everything good
Was a quick and simple process. Had to call to clarify something and got the answer I needed. Paid out pretty quickly for what was quoted.
23 December 2025
Reply from Macback
Thank you for the great 5-star review! We’re pleased you found the process quick and simple, and that our team was able to help when you called to clarify things.
It’s great to hear the quoted amount was paid promptly. We appreciate your feedback and choosing MacBack!
The MacBack Team
Excellent and speedy transaction
12 January 2026
Reply from Macback
Thank you for the 5-star review! We’re really pleased you found the transaction excellent and speedy.
The MacBack Team
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