A very simple site to use no problem to navigate. There was an issue with the carrier picking unit up but was soon resolved by MacBack and new date sorted.Would defiantly use again if required at a la... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything worked smoothly (guy didn't turn up the first scheduled pick up slot but because his van broke down - was communicative and came first thing next day). Really efficient. Recieved full quote... See more
Company replied
Excellent couldn’t fault them they arranged the pickup with DPD brought the label and box . Fast response and gave me exactly what was estimated would highly recommend ☺️
Company replied
It took 6 days from pick up of my iMac (over the bank holiday) for Macback to confirm they would pay me the agreed valuation. It was quite an old machine and some other recycling companies weren't e... See more
Company replied
Company details
- #15 of 21 best companies in Computer service
- #57 of 93 best companies in Computer & Accessories store
About Macback
Information provided by various external sources
Best Service
Fill in our quick quote form, choose your collection date and location. We will then collect your item for free from your door with custom made packaging and yes we are fully insured.
Fast Payment
We Pay within 48Hrs of the item being delivered to use. We can pay by PayPal or Faster Payment Bank Transfer
The Highest Prices Paid
We are a Specialist Mac Recycler, so we can pay the highest prices for your Mac. If you can find another Trade-in site that will offer more, we will match it. If the item dosnt meet your description we will make you an offer, should that offer be less than you want we will return your item FREE!
Fill in our quick quote form, choose your collection date and location. We will then collect your item for free from your door with custom made packaging and yes we are fully insured.
Fast Payment
We Pay within 48Hrs of the item being delivered to use. We can pay by PayPal or Faster Payment Bank Transfer
The Highest Prices Paid
We are a Specialist Mac Recycler, so we can pay the highest prices for your Mac. If you can find another Trade-in site that will offer more, we will match it. If the item dosnt meet your description we will make you an offer, should that offer be less than you want we will return your item FREE!
Contact info
Unit 18 Maesglas Industrial Estate, NP202NN, Newport, United Kingdom
- 0800 849 1121
- noel.fox@lifecyclesolutions.net
- macback.co.uk
4.6
Excellent
2K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient and easy to use service
Efficient and easy to use service, prompt collection of 2 old Mac computers and rapid payment of money which I doubt I would have made using eBay.
21 November 2025
Reply from Macback
Thank you for the great review! We’re delighted you found the service efficient and easy to use, with prompt collection and fast payment for your Macs.
It’s great to hear we could save you the time and uncertainty of selling elsewhere — we really appreciate your feedback.
The MacBack Team
Great result from my sale ,prompt reply…
Great result from my sale ,prompt reply and pleased with your site
24 November 2025
Unprompted review
Reply from Macback
Thank you for the great review! We’re really pleased you were happy with the result of your sale, our prompt replies, and the experience using our site.
The MacBack Team
Highly recommend!
Everything worked smoothly (guy didn't turn up the first scheduled pick up slot but because his van broke down - was communicative and came first thing next day). Really efficient. Recieved full quote into my bank just a day or two after sending computer away.
17 November 2025
Reply from Macback
Thank you for the great review! We’re really pleased everything went smoothly overall and appreciate your understanding regarding the initial collection issue — it’s good to hear the communication and follow-up worked well.
It’s great to know the full quoted amount was paid promptly after your computer was sent in. Thanks again for choosing MacBack!
The MacBack Team
Stellar service, reliable claims and fast payments!
Fast, reliable and actually reimburses you for the claim they make! I returned my MacBook Pro, which was in mint condition and got the best buyback price I could find on the internet, even better than Apple. The payment also arrived very quickly to my bank account. Amazing service and will definitely use again for buyback of Apple products.
10 November 2025
Reply from Macback
Thank you for the fantastic review! We’re delighted to hear you found our service fast and reliable, and that the quoted price for your MacBook Pro was fully honoured.
It’s great to know our offer beat other options — even Apple — and that payment reached you quickly. We really appreciate your kind words and look forward to helping again with future Apple trade-ins.
The MacBack Team
Good service
Good service, no fuss or bother.
Kept to original valuation.
Paid into bank account quickly.
17 November 2025
Reply from Macback
Thank you for the review! We’re pleased you found the service straightforward, that your original valuation was honoured, and payment was made quickly.
We really appreciate your feedback.
The MacBack Team
Actually assessed my mac as being worth…
Actually assessed my mac as being worth more than originally quoted so very honest
20 November 2025
Unprompted review
Reply from Macback
Thank you for the great review! We’re really pleased our assessment reflected the true condition of your Mac and that we were able to increase the original quote. Honesty and fairness are at the heart of what we do.
The MacBack Team
Honest and prompt service
There was no hassle with the collection of my computer, and it went smoothly. They assessed my computer fairly quickly, and I must say that I admire all the transparency and their honesty. My computer was found to be as stated, and they awarded me what they promised without further ado. It was a pleasure doing business with them.
20 November 2025
Unprompted review
Reply from Macback
Thank you for the wonderful review! We’re really pleased to hear the collection was hassle-free, the assessment was carried out quickly, and that our transparency and honesty stood out to you.
It’s great to know your device matched the original description and that the quoted amount was paid without delay. We truly appreciate your kind words and are glad you enjoyed the experience.
The MacBack Team
Fantastic service
I’m just incredibly impressed on how easy and quick the whole process was, from submitting the quote to having the funds deposited in my account. What a fantastic way to avoid that your beloved old Apple friends end up being refused in the wrong way. Long live to MacBack!
12 November 2025
Unprompted review
Reply from Macback
Thank you for the fantastic review! We’re so pleased you found the whole process easy and quick, from submitting your quote right through to receiving the funds.
We love your point about giving old Apple devices the right send-off — helping them find a new life is exactly what MacBack is about. Thanks so much for the support!
The MacBack Team
Thanks for your patience 👍
5 November 2025
Reply from Macback
Thank you for the 5-star review! We’re always happy to help and really appreciate your kind words. 👍
The MacBack Team
10yr old MacBook Air
Having finally updated my 10yr old MacBook Air, most of the resale companies wouldn't even offer me a price on my old Mac. Macback offered me £85 based on my appraisal, so I thought that was better than nothing.
The process was easy and the courier arrived to collect on time. Simply place the Mac and charger in his padded box and it was done.
A couple of days later, I received an email from Macback informing my appraisal wasn't accurate. They advised that it was in better condition than I had stated and increased my offer to £100. 24hrs later it was sitting in my bank account.
What a breath of fresh air to deal with an ethical company. For the sake of a mere £15, I have told everyone I know that was willing to listen and made the effort to leave a positive review.
13 November 2025
Unprompted review
Reply from Macback
Thank you for the fantastic review! We’re delighted we could offer value for your MacBook Air when others couldn’t — and even more pleased that our assessment allowed us to increase your final offer.
It’s great to hear the collection was smooth, payment was quick, and that the experience stood out as fair and ethical. Your recommendation and the effort you’ve made to share it really do mean a lot to us.
Thanks again for choosing MacBack!
The MacBack Team
Is it a scam?
Received a £230+ valuation for my 10 year old (2015) iMac. Had been in perfect working order, so I graded it a B (in regular use until 2 weeks ago). DHL picked up just in the original box, with no additional packaging provided (unlike stated by Macback). They valued the Mac at £70 - graded at a D. Referred to something about "pink screen". If there was any fault with this Mac, it occurred in transit. Rejected the quote - rather give it away.
13 November 2025
Unprompted review
Reply from Macback
Thank you for taking the time to leave your feedback. We’re sorry you’ve come away feeling disappointed, and we understand how frustrating it is when a revised quote doesn’t match your expectations.
To explain the change:
1. Screen Issue – “Pink Hue”
When your iMac arrived, our technicians identified a visible pink tint / hue on the display, most noticeable on lighter backgrounds. This is a common age-related issue on older 5K iMac panels, caused by uniformity changes in the backlight or LCD over time.
Importantly, this is not something that can occur in transit — it isn’t caused by impact or movement, but by natural ageing of the display. Because of this defect, the device could not remain in the Grade B category submitted in the online quote.
2. Grading Adjustment
The original valuation was based on a Grade B device in fully clear display condition. Once the screen tint was confirmed, the iMac had to be re-graded to a lower category, which unfortunately reduced the value. We completely appreciate that the machine appeared to be working well in daily use, but resale grading standards require us to factor in any visible display faults.
3. Packaging
For many collections we do provide packaging and padding via the courier, but if your booking was set up as “original box only”, no extra packaging is used.
As always, you were under no obligation to accept the revised offer. Your decision to decline it is fully respected, and we’ve returned the iMac free of charge.
It’s also important to mention that we cover all related costs — courier booking, collection, return shipping, and the full testing process — even when the revised valuation is due to information missed in the original quote. This ensures customers never pay anything, even if they choose not to proceed.
We’re genuinely sorry the experience wasn’t what you hoped for, but we hope this explanation provides clarity on why the quote changed and why the fault identified could not have been caused in transit.
The MacBack Team
Reply from Macback
Thank you for the 5-star review! We’re really pleased you received a quick response and that your quote was honoured exactly as advertised.
The MacBack Team
Excellent service
Excellent service, the pick up was prompt and the tracking excellent, the feedback on the item and condition was very quick as was the payment transfer. I would highly recommend the company it exceeded me expectations.
3 November 2025
Reply from Macback
Thank you for the excellent review, Rebecca! We’re delighted to hear the pickup was prompt, the tracking clear, and that the assessment and payment were completed so quickly.
It’s wonderful to know the experience exceeded your expectations — we truly appreciate your recommendation!
The MacBack Team
Reply from Macback
Thank you for the great review! We’re really pleased everything was made easy for you and that the transaction went smoothly.
The MacBack Team
Broken Mac but easy service
Broken Mac. Not worth much at all. But at least it’s been recycled and isn’t just sitting in a box under my bed anymore. Easy enough to do. Just needed to be in to hand over the Mac to the shipping people. Good service all round. Simple stuff.
11 November 2025
Unprompted review
Reply from Macback
Thank you for the 5-star review! We’re really glad we could help give your broken Mac a second life through proper recycling — much better than it gathering dust under the bed!
It’s great to hear you found the process simple and the service smooth from collection to completion.
The MacBack Team
I was dubious but glad we chose macback
I was dubious, but could not fault this service.
The box to ship in was reassuring compared to selling direct on another seller platform, and the service was swift.
31 October 2025
Reply from Macback
Thank you for the great review! We’re really glad we could put your mind at ease and that the provided packaging and swift service made the process smooth and reassuring.
We appreciate you giving us a try — and we’re delighted the experience lived up to expectations!
The MacBack Team
Great experience with MacBack
This company is extremely efficient and they make the process of selling old equipment very easy. They are honest and reliable, they communicate well, and I would definitely use them again. Highly recommended.
10 November 2025
Unprompted review
Reply from Macback
Thank you for the wonderful review, Judith! We’re so pleased to hear you found the process easy, efficient, and well communicated. Honesty and reliability are at the core of what we do, so it means a lot that this came through in your experience.
We truly appreciate your recommendation and would be delighted to help again in the future.
The MacBack Team
Couldn't give zero stars.
Couldn't give zero stars.
Quoted £210 - which I thought was fair. Received an offer of £10 - a 95% reduction, based on faults it did not have when I sent it. Shameless.
I can see from other (less 'well-managed') Google reviews, that they do seem to pull the same trick - decent valuation, then BAM... £10 offer.
8 November 2025
Unprompted review
Reply from Macback
Thank you for your feedback, Tim. We’re sorry to hear you were disappointed with the revised valuation, but we’d like to clarify the reasons behind the change.
The online quote was submitted as a 2019 model with double the RAM and a fusion drive, however, the device we received was actually a 2015 model without a fusion drive and with lower specifications. In addition, the iMac arrived without a keyboard or mouse, and the screen showed visible screen burn and a pink border, which unfortunately meant it could not be graded as a “B” condition device.
These differences between the quoted and received specifications are what caused the reduction in valuation.
We never reduce prices unfairly or as a standard practice — our quotes are always honoured when the details match. We understand your frustration, but the assessment was made accurately based on the condition and model received.
The MacBack Team
Fantastic Service and Fair Price
After I decided to part with my iMac I did some research of who might buy it from me.
After using one of the big companies quotation service, I was offered £40, so I turned to Macback, a sponsored link.
Reading their TrustPilot reviews they were positive and when I requested a quotation it was for so much more than the other quotes.
They let me select the date of collection (I was on holiday for a week) so this was fantastic, then was kept updated about what to do, as well as the collection.
The box and padding were provided by the courier and they took it from me.
The process could not have been easier.
I was then informed my quoted price was going to be sent in full as it matched my description and the money arrived in my account later the same day.
Fantastic and outstanding!
Thank you so much.
7 November 2025
Unprompted review
Reply from Macback
Thank you for the fantastic review, Simon! We’re delighted you chose MacBack and that the whole process — from getting a higher quote to choosing your collection date and receiving same-day payment — was smooth and stress-free.
It’s great to hear that everything went exactly as described, with the full quoted price honoured. We really appreciate your kind words and recommendation!
The MacBack Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.