Madpaints Reviews 

224
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 165 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the paint products to be a spot-on match for their vehicle's original finish, appreciating the ease of application and the new-like finish. Positive interactions with helpful customer service and quick delivery were also frequently highlighted by reviewers. Conversely, some customers noted significant issues with incorrect color matches or poor paint quality, describing it as thin or like "coloured water." Many also experienced considerable delays or complete non-delivery of orders, sometimes waiting weeks. Frustrating experiences with customer service, including difficulty getting refunds, were also reported.

What people talk about most

Product

Customers had ambiguous experiences with product, with many expressing disappointment regarding paint... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the perfect color match... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers experiencing significant... See more

Service

Consumers find service to be ambiguous, with many reviewers expressing strong dissatisfaction and stating... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Further to my previous review when my paint hadn't arrived after six weeks, today I received the paint. I feel that deserves better than one star. It seems they use Royal Mail to deliver, which is a p... See more

Rated 2 out of 5 stars

Similar to other reviewers. The paint seems a poor quality, and does not cover well, thin and lacking in depth. Also doubtful about good colour match. Looks like I will have to strip back and respr... See more

Rated 5 out of 5 stars

I was sent an incorrect colour which didn't match my car color. What I learnt was that we shouldn't always rely on the website for colors if the car color is not on the darker or the lighter side (lik... See more

Rated 1 out of 5 stars

Paint arrived damaged (tin opened paint spilt) Despite sending photo evidence to them they offed no practical solution, also they actually sent me the wrong colour !!!! Very poor service, spend your... See more


3.1

Average

TrustScore 3 out of 5

224 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(224)

164 reviews in the last 12 months

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Rated 1 out of 5 stars

Still waiting for paint ordered 6 days ago (Same day Dispatch)

I ordered paint. They said the registration didn't come through. I emailed them the registration, replying to there email. Phoned a few days later when I realised nothing had been dispatched. Apparently they did not receive email but they will dispatch the day I called. Four days later I still have not received the paint. No tracking information on royal mail tracker. (Edit) Absolutely shocking company. Basically lie to you. They keep saying they haven't seen my email, when all I have done is reply to the email they have sent me. Requested refund. I will keep you in touch as I'm not convinced that they will give me my money back. They said they would process refund. I raised a dispute with bank anyway. Money is back in my account. Not sure if refunded or if bank has credited me.

2 September 2025
Unprompted review
Rated 1 out of 5 stars

Unsatisfactory.

I ordered. They assured completion. The process failed. I received a refund. They lost interest. Outcome useless. Obviously I will not use this company again.

6 September 2025
Unprompted review
Rated 5 out of 5 stars

Great touch-up paint in an easy to use applicator

I was really impressed with this touch-up paint! The applicator made it incredibly easy to cover small chips and scratches without any mess. The paint matched perfectly and dried quickly. It was simple, effective, and saved me a trip to the body shop. Highly recommend for quick fixes!

29 August 2025
Unprompted review
Rated 1 out of 5 stars

Joke- ordered a silver paint received…

Joke- ordered a silver paint received a blue one following which I asked for a replacement which was never received. To get a refund I’m asked to send it back at my own expense. Would certainly not trust again.

Order number: MP49573

3 September 2025
Unprompted review
Rated 5 out of 5 stars

The colour match was perfect.

The colour match was perfect.
I initially went to the Halfords site, typed in my reg and it came up with BLACK. My car is not black. The same deal with the MAD folks and the perfect match was found.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Colour matches slot on

Our car is very standout yellow so was nervous the colours wouldn't match but they do , wouldn't of noticed there was a scratch before . Received very quickly too . Will use again in the future and highly recommend

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Good quick service and delivery

Good quick service and delivery. Excellent communication and great products to chose from depending on your needs. Easy to use and the colour was a great match. Will use again and would recommend.
Thanks
Vito

20 August 2025
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company.
Will take your money then decide they can’t mix your paint and refuse to give a refund.
Avoid like the plague unless you want to be messed around for months on end.

28 August 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a spray paint and lacquer and…

Ordered a spray paint and lacquer and it never came. After I asked them that I still waiting for them to come they stoped communication. Will not buy anything from them again and I do not recommend this company to anyone. No product no refund no communication, absolutely rubbish!!!

8 August 2025
Unprompted review
Rated 3 out of 5 stars

Further to my previous review when my…

Further to my previous review when my paint hadn't arrived after six weeks, today I received the paint. I feel that deserves better than one star. It seems they use Royal Mail to deliver, which is a poor strategy if they want to build their reputation. The paint kit looks good and the colour seems right, so I thank them for that. I hope they can sort out their internal systems. I wish them well for the future.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Good paint match .

Really good paint match on my eight year old car,well priced and dispatched quickly,I would definitely use Mad Paints again,Ps.Primer and lacquer recommend.

5 August 2025
Unprompted review
Rated 2 out of 5 stars

Poor Quality Paint

Similar to other reviewers.
The paint seems a poor quality, and does not cover well, thin and lacking in depth. Also doubtful about good colour match.
Looks like I will have to strip back and respray with another suppliers paint.
Such a disappointment and waste of time.

26 August 2025
Unprompted review

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