Madpaints Reviews 

213
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 165 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product quality, noting that the paint often provides a spot-on color match and dries evenly without streaks, making repairs look professional. Reviewers also frequently praise the ease of application, especially with built-in brushes and clear instructions, which helps achieve good results at home. The service is often described as helpful and professional, with some people highlighting quick delivery and good communication regarding color codes. However, some customers also noted significant issues with delivery, reporting long delays, unreceived orders, and a lack of tracking information. A portion of people were dissatisfied with the product itself, experiencing incorrect colors, poor paint quality that didn't cover well, or damaged packaging. Additionally, some reviewers found the customer service to be unhelpful when issues arose, leading to frustration with unresolved problems and refunds.

What people talk about most

Product

Customers had ambiguous experiences with product, with many expressing disappointment regarding paint... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the perfect color match... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers experiencing significant... See more

Service

Consumers find service to be ambiguous, with many reviewers expressing strong dissatisfaction and stating... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Further to my previous review when my paint hadn't arrived after six weeks, today I received the paint. I feel that deserves better than one star. It seems they use Royal Mail to deliver, which is a p... See more

Rated 2 out of 5 stars

Similar to other reviewers. The paint seems a poor quality, and does not cover well, thin and lacking in depth. Also doubtful about good colour match. Looks like I will have to strip back and respr... See more

Rated 5 out of 5 stars

I was sent an incorrect colour which didn't match my car color. What I learnt was that we shouldn't always rely on the website for colors if the car color is not on the darker or the lighter side (lik... See more

Rated 1 out of 5 stars

Paint arrived damaged (tin opened paint spilt) Despite sending photo evidence to them they offed no practical solution, also they actually sent me the wrong colour !!!! Very poor service, spend your... See more


3.0

Average

TrustScore 3 out of 5

213 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 1 week

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3.0

All reviews

(213)

151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Paint match on a VW Golf Mk2

The colour match was excellent! The original paintwork is on a 1991 VW Golf. I was particularly impressed by the spray nozzle. Just awaiting the paint to harden prior to 'cutting in'.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Couldn't have asked for better service

Went over to the shop to discuss the issue I had regarding a scratch that I touched up with PaintNuts paint that wasn't colour matched. Extremely helpful and suggested a couple of things plus the correctly paint matched colour. Great customer service and most importantly, a colour matched paint.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Paint was an exact match

Paint was an exact match, just type in your reg.and they do the rest. Quick delivery as well, anyone needing touch up paint this is the company to use.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Phenomenal

Phenomenal, very reasonable price, quick delivery and exact colour match. Broke my heart when I scuffed my new car but after a bit of sand paper and the spray cans from mad paints, you wouldn’t even know anything happened. Highly recommend!

20 July 2025
Unprompted review
Rated 5 out of 5 stars

It's a great name to start with

It's a great name to start with, love it.
They colour matched quickly going on the registration number given to them. And they dispatched the goods promptly.
The price for their goods and service is more than fair.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

PLEASE READ THIS: Great customer Service

PLEASE READ THIS. I bought the car of my dreams; a Jag XK and it suffered a minor prang.
There was some difficulty in identifying the correct paint shade but Madpaints went above and beyond in relation to their customer service. Many emails were very convivially passed between us to ensure I got what was needed. This was done very promptly and delivery ensued quickly. On using the paint the colour match was indeed perfect and used on a couple of other little areas around the car. I now have a paint match that gives me reassurance for the future. I re-iterate; great customer service, attention to detail and due diligence. I will obviously using them again and recommending to friends, family and beyond. 10/10.

20 July 2025
Unprompted review
Rated 1 out of 5 stars

I placed an order on the 25/06 /2025…

I placed an order on the 25/06 /2025 after a week without receiving the order I emailed them I received a response saying they would post a replacement it is now the 28/07/2025 and nothing has arrived
They even asked me for a review of the product I haven’t received
Be warned

25 June 2025
Unprompted review
Rated 1 out of 5 stars

I’m truly disappointed

I’m truly disappointed because I put my trust into this company in order to get the right colour and I’m trying to fix my car. You state that is 100% colour match guarantee which in my case is not the outcome. My car is a warm tone, champagne, silver with a pearl iridescent. Where is the spray paint I’ve been given from yourselves is definitely more silver and cool toned. I’ve got two cans that I haven’t used, but I would like to send back for a refund, please.

Should’ve read the last review!

15 July 2025
Unprompted review
Rated 1 out of 5 stars

Ordered 7th July received the wrong…

Ordered 7th July received the wrong colour so contacted them to rectify this issue and they sent email with swab with correct colour only to receive the incorrect colour again . Sent another 4 emails and not responding to any of them . Colour match guarantee I don't think so . I've asked for a refund and still no reply .

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Good service

My order was spot on due to the fact my
Paint has a metallic tint to it the color match was perfect.
The service made my life easier than going to a dealer or a body shop for a paint pen.
Very happy with my purchase.

18 June 2025
Unprompted review

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