MajorMobiles UK Reviews 7,125

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the competitive pricing, often finding products significantly cheaper than elsewhere. Many highlight the excellent service, noting the efficiency and helpfulness of the staff. Reviewers frequently praise the fast delivery, with many orders arriving quickly and well-packaged. However, some people were dissatisfied with aspects of the product and delivery. Several customers received products that were US versions, requiring adapters, which was not always clearly specified. There were also instances of delayed deliveries, lack of communication regarding order status, and some customers received items with opened or marked boxes, contrary to expectations of new, sealed units. A few people also reported issues with product functionality or quality.

What people talk about most

Product

Consumers have mixed experiences with products. Many reviewers are delighted with their purchases, praising... See more

Delivery service

Users describe ambiguous interactions with delivery services. Many customers praise the fast delivery, with... See more

Price

Reviewers mention positive feedback about price, consistently highlighting great and competitive prices for... See more

Order

People report ambiguous experiences with order. Many customers praise the easy ordering process and fast... See more

Service

Clients share positive opinions on service. Many reviewers praise the excellent and great service, often... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My new iPad is great and was very reasonably priced, the only downside with the company was the lack of communication.I sent a few emails wondering whether it had been shipped and eventually received... See more

Rated 4 out of 5 stars

Great price one of the most competitive around at the time in additon with 2 years warranty made this a great deal. The only thing I found odd is that it came with an american wall plug not UK. They d... See more

Rated 4 out of 5 stars

Good price better than top refurbished one.Please consider selling the Apple charging plug when supplying phone even if it’s the same price for one from Argos £19

Rated 5 out of 5 stars

I have purchased two mobile phones from this company in the past. My current one Samsung note 10 was purchased about three years ago. The service I received when purchasing was excellent, I do... See more


Company details

  1. #181 of 196 best companies in Electronics store

Written by the company

Major Mobiles UK is a Leading Supplier of Unlocked Mobile Phones, Tablets, Laptops, Smart Watches, Audio and a lot more tech. At MajorMobiles.com We offer Fast & Free Shipping and all our products are backed with a 2 year warranty. Customer satisfaction is our #1 Priority!


Contact info

3.8

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 22% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Yet again ten out of ten

Yet again ten out of ten, absolutely the two best phone fixers, my battery was dying and my charger port was done!! They had fixed both issues within the hour,the price was very competitive and I even got a smile, really recommend to all.😀😀

9 March 2026
Unprompted review
Rated 5 out of 5 stars

A very good price

A very good price! The colour I requested wasn't available, got a call to ask if I'd like another colour. I did and it was delivered as described. Came with an adapter outside the box as it was a two pin plug with the Ipad.

26 February 2026
Rated 1 out of 5 stars

The description did not match the…

The description did not match the product. Ordered iphone 14 which clearly mentioned in the description that it has one physical port and one eSim.. While the phone we reviewed had no physical sim port which caused quite inconvenience to us.Returning the phone we had to loose £50 as the box was opened and had to pay for the returns as well.

24 February 2026
Rated 5 out of 5 stars

Excellent

This is my second purchase from this company. Very competitive prices and super fast delivery. Would highly recommend them.

11 February 2026
Rated 1 out of 5 stars

Use with caution !

Use with caution. I collected a "brand new sealed" iPhone 17 from their warehouse in Heywood. But you're not collecting from major mobile warehouse it's a separate fulfilment company. The phone I received was opened and box all marked. I went back to warehouse but other iPhones they offered me were also opened and marked boxes. I've checked IMEI number and apple warranty registered 2 months ago. Submitted a return request under the 30 day guarantee but so far had no response. If you're expecting brand new sealed units as advertised, use with caution.

Edit.
Have received return instructions and have now sent back.

10 February 2026
Rated 5 out of 5 stars

A well-deserved 5 stars!

Really pleased with my experience with MajorMobiles from initial on-line order to opening my new Apple Air, which was purchased at a very competitive price. Excellent communications throughout. Would definitely use again and recommend to others. Thank you!

8 February 2026
Rated 5 out of 5 stars

Wonderful overall

Genuinely pleased with the fast delivery and service. Having ordered at a relatively affordable and cheap price compared to other sites I was worried but their swift delivery and wonderful service was above and beyond. Would buy again !!

30 January 2026
Rated 1 out of 5 stars

Unacceptable Delay and Poor Customer Service

I placed an order for a phone with the understanding that the delivery window was 2-4 working days, as stated at the time of purchase. The phone was urgently needed to replace my damaged device, which is critical for both my work and communication with my child’s school.
It has now been almost 10 days since my order, and there has been no update or response from the company despite my attempts to get in touch. The lack of communication is completely unacceptable.
I have requested the immediate cancellation of my order and expect an urgent response. This situation is extremely frustrating, and I demand a prompt resolution.

28 January 2026
Rated 1 out of 5 stars

No customer service, no item

I used Trustpilot to make my decision, only makes sense to review...

I purchased directly from the site so they would avoid any 'onbuy' fees. I ordered an 17 pro max, was sent a 17 pro within 24 hours.

when it arrived I opened the package and realised it's incorrect, took 1 week of back and forth emails and a third company to send a QR code to return. it took 2 weeks to return the iphone. I chased every day after I had confirmation they received it when will my new phone arrive... just ignored.

I opened a claim with Klarna and they quickly refunded the whole purchase.

Crazy experience as they had to simply just resend another device, they have 1 email where no one replies... we're a family who purchase a lot of tech, and thought I'd found a great alternative store. Once completed I was going to get and ipad and mac for my bday in March.

anyways cannot trust.

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Non-existent customer service. Buy through them at your own risk!

This company will never respond to queries. I bought a Macbook Air in November via Onbuy without realising they were a reseller on behalf of majormobiles.com. The device arrived on time and although it was a US configured machine - which wasn't clear on purchase, I was satisfied. The problem is my son locked himself out of the macbook and Apple require original proof of purchase. This has to come from majormobiles and they are impossible to contact. They don't answer emails or requests through their contact form. They basically don't bother with even the basic customer service. I would apply a serious warning to doing business with them. It's not worth it.

24 January 2026
Unprompted review
Rated 1 out of 5 stars

I have sent 8 emails to this company…

I have sent 8 emails to this company and also Sent a recorded delivery signed for letter which was received by them but still got no reply, i am locked out of my new mac book and apple require the invoice with the serial number on it to unlock the device for me, I keep on sending in the emails and getting no reply what so ever the phone number to ring them doesn’t even. Work, I live two hours away from them so it’s not as easy to jump in a car and drive to them, can someone please reach out to me so I can get this sorted
I have now raised a complaint through trading standards who will get to the bottom of this

15 January 2026
Unprompted review

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