We haven’t tried the mattresses yet as we wanted to leave for full 72 hours before using. The mattresses look good quality. (will update when slept on after a few days) Good communication from Matratz... See more
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Great! I got the cloudcomfort with 15cm thickness mattress, took a week to come to Spain. I was scared because of the bad reviews that I read about the delivery and the smell especially that I live l... See more
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We haven't tried the matress yet but definitely looks and feels better and is much higher than our old one! The only thing was the delivery. It wasn't like it says on the site and took 2 days longe... See more
Company replied
The delivery and packaging and the unpacking the Product was really smart and easy. I liked that. After the Matratze funtion is also the best exacltz compatible with my body wegh and shape.
Company replied
Company details
Written by the company
Ihr discount Matratzen-Shop aus Deutschland. Designed in Germany, made in EU. Unsere Produkte werden in Deutschland entwickelt. Durch die enge Zusammenarbeit mit unseren Partnern in der EU können wir die Einhaltung der hohen Qualitätsstandards gewährleisten.
Contact info
Grebbener Str. 7, 52525, Heinsberg, Germany
- +49 2452-9285830
- customer-service@matratzen.discount
- matratzen.discount
4.2
Great
17k reviews
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The mattress was superb but the…
The mattress was superb but the delivery was very slow. It took 14 days to be delivered to Athens Greece. They advertise 3 to 4 days delivery time.
13 November 2026
Comfortable matrass
Comfortable matrass, good product. Fast delivery. Seemless experience.
13 November 2026
tilaus oli ok
tilaus oli ok. patjan lähteminen eteen päin oli ok. mutta kaikki muu sen tilauksen jälkeen meni päin helvettiä. 7 päivää tilauksesta oli epäselvä missä patja viipyy, miksi se viipyy. ei mitään kontaktia asiakkaaseen. patjan seuranta aivan ala-arvoista. kannattaisiko nyt oikeasti keskittyä asiakkaan hyvin vointiin ostoksen osalta. tällä kokemuksella EN enää mitään teiltä. GLS:lle erityis hakut. suomeksi sanottuna paskaa paskaa paskaa. asiakkaana suosittelen todellakin tämän kuljetuspalvelu firman vaihtoa. onhan näitä yhtiöitä jotka hoitavat asiat hyvin maksavan ASIAKKAAN kannalta.Dear Customer Service,
Thank you for your message and your apology. First, I would like to give you sincere credit for your own operations during the initial stage of my order. The processing and dispatch of the product from your warehouse was very fast and smooth, which initially left a great impression.
Unfortunately, this good start was completely ruined once the shipment was handed over to the courier company, GLS. Their delivery service truly deserves full criticism for this performance. After seven days had passed from the order, nobody seemed to have any clear idea where the package actually was – least of all me, the paying customer.
It is completely incomprehensible and frustrating why a mattress is wandering around Europe without any logical reason. Throughout this entire period of uncertainty and delay, there was no explanation whatsoever from the courier company, let alone a proper apology.
Because the delivery was significantly delayed from what was promised and caused unreasonable inconvenience and uncertainty, I expect a 15% price reduction as appropriate compensation under consumer protection laws for this delivery failure.
Although your own actions in dispatching the order were fast, the delivery partner is still part of the customer experience and represents your brand to the customer. Based on this experience, I must unfortunately state that I will avoid your company in the future if you ever use this specific courier service for your deliveries again.
13 November 2026
The parcel arrived without delivery…
The parcel arrived without delivery details ( name, address, etc ) and I had to go to ACS to fetch it
10 November 2026
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Disappeared order
Disappeared order, zero communication, but funds already taken!
I am extremely frustrated with the complete lack of service from this company. I placed an order 11 days ago, and my funds were withdrawn from my account immediately. Since then, my order has completely disappeared.
I have received absolutely no tracking information or updates. I sent multiple emails to customer support and have received zero replies. Yes, I have thoroughly checked my spam folder—there is nothing there.
It is completely unacceptable to take a customer's money and then go completely silent. I either want my order delivered immediately with proper tracking info, or a full refund. Do not buy from them!
9 November 2026
Unprompted review
Reply from Matratzen Discount
Hello Akmal,
thank you for your review. We are sorry that your emails went unanswered and that you have been left without news of your order – that is not how it should be.
Items in stock normally leave our warehouse on the same or the next working day, and each parcel gets its own tracking link by email; for an item that is not in stock, the expected shipping date is shown with the order. Please write to us at customer-service@matratzen.discount with your order number, so that we can find your order and help you.
Kind regards
Your Mattress Discount customer service
Good service and good product so good…
Good service and good product so good I ordered another, really good value
9 November 2026
Delivery took 6 days
Delivery took 6 days. The mattress is a gift for our daughter, so she will be the one to share how it feels to sleep on it
9 November 2026
Matratzen were great but delivery…
Matratzen were great but delivery company could only give a 6h window on the actual day of delivery
9 November 2026
I super duper love the matress!
I super duper love the matress!! The quality is very nice
27 October 2026
Reply from Matratzen Discount
Hello Janine,
thank you so much for your fantastic review! We are thrilled that you are so completely happy with the quality and your new mattress 😊
We wish you many more restful nights and wonderful sleep!
Best regards
Your Matratzen Discount team
Hallo Janine,
vielen Dank für deine fantastische Bewertung! Wir freuen uns riesig, dass du mit der Qualität und deiner neuen Matratze so rundum glücklich bist 😊
Wir wünschen dir weiterhin viele erholsame Nächte und traumhaften Schlaf!
Viele Grüße
dein Team von Matratzen Discount
Easy to Order
We haven’t tried the mattresses yet as we wanted to leave for full 72 hours before using. The mattresses look good quality. (will update when slept on after a few days) Good communication from Matratzen and easy to order. Only downside the delivery was slightly delayed due to customs tax charges which I understand we had to pay. However, I don’t understand why we received 2 separate consignments instead of one, as a consequence incurring the Freight Forwarder’s admin charges twice.
4 November 2026
Reply from Matratzen Discount
Hello,
Thank you for your review and the positive feedback regarding our shop and communication.
It is entirely the right approach to give the mattresses up to 72 hours after unboxing to reach their full shape and height. We very much hope you will sleep wonderfully on them.
We deeply regret that the delivery incurred additional processing fees for two separate packages. As a rule, we always try to consolidate shipments as much as possible – partly in our own interest to avoid unnecessary costs. In your case, unfortunately, a separate shipment was logistically unavoidable, for which we are very sorry.
If you have any questions about your order, please feel free to contact our customer service at any time at customer-service@matratzen.discount.
We wish you a lot of enjoyment with your new mattresses and restful nights.
Your Matratzen Discount Team
Guten Tag,
vielen Dank für Ihre Bewertung und das positive Feedback zu unserem Shop und unserer Kommunikation.
Es ist genau richtig, den Matratzen nach dem Auspacken bis zu 72 Stunden Zeit zu geben, damit sie ihre volle Form und Höhe erreichen. Wir hoffen sehr, dass Sie darauf wunderbar schlafen werden.
Dass bei der Lieferung zusätzliche Bearbeitungsgebühren für zwei getrennte Pakete entstanden sind, bedauern wir sehr. Wir versuchen grundsätzlich immer, Sendungen so weit wie möglich zusammenzufassen – auch in unserem eigenen Interesse zur Vermeidung unnötiger Kosten. In Ihrem Fall war eine getrennte Versendung logistisch leider nicht anders möglich, was uns sehr leidtut.
Sollten Sie Fragen zu Ihrer Bestellung haben, wenden Sie sich gerne jederzeit an unseren Kundenservice unter customer-service@matratzen.discount.
Wir wünschen Ihnen viel Freude mit den neuen Matratzen und erholsame Nächte.
Ihr Team von Matratzen Discount
Reply from Matratzen Discount
Hello Dawna bird,
we’re sorry that you ordered the wrong size from us. As this was an ordering error, the mattress doesn’t fit your bed. However, it was exactly what you ordered. We’re sure to have the correct size in our range.
Kind regards
Your customer service of Mattress Discount
Purchased 2 mattresses
Purchased 2 mattresses. Free shipping.
Then an email to say I owe import tax charged at £45 on top of what I have already paid. Nothing was specified that this would happen.
6 November 2026
Unprompted review
Reply from Matratzen Discount
Hello Miss Stockbridge,
thank you for your review. We are sorry that the import charges came as a surprise to you. When goods are delivered into the United Kingdom, import VAT and customs clearance are charged on import by the authorities or the delivery service, not by us. Free shipping covers our delivery from the warehouse to your address, and you will find the information on import charges at the relevant places in the shop and in our shipping conditions.
Kind regards
Your Mattress Discount customer service
Excellent experiance
The delivery and packaging and the unpacking the Product was really smart and easy. I liked that.
After the Matratze funtion is also the best exacltz compatible with my body wegh and shape.
20 October 2026
Reply from Matratzen Discount
Hello Koorosh,
Thank you very much for your wonderful 5-star review and the great feedback!
We are thrilled to hear that everything went so smoothly, from the delivery and the smart, easy packaging to the unboxing of your new Sleezzz Diamond mattress. It is particularly wonderful to read how enthusiastic you are about the outstanding quality and that the mattress is a perfect match for your body weight and shape. An all-around fantastic sleeping experience is exactly what we want for you! 😊
We sincerely thank you for your trust and wish you many more restful nights and wonderful sleep on your new mattress.
Best regards,
Your Matratzen Discount team
Hallo Koorosh,
vielen Dank für deine wunderbare 5-Sterne-Bewertung und das tolle Feedback!
Es freut uns riesig zu hören, dass von der Lieferung über die smarte und einfache Verpackung bis hin zum Auspacken deiner neuen Sleezzz Diamond Matratze alles so reibungslos geklappt hat. Besonders schön ist es natürlich zu lesen, wie begeistert du von der hervorragenden Qualität bist und dass die Matratze perfekt zu deinem Körpergewicht und deiner Körperform passt. Ein rundum fantastisches Liegegefühl ist genau das, was wir dir wünschen! 😊
Wir danken dir herzlich für dein Vertrauen und wünschen dir weiterhin viele erholsame Nächte und traumhaften Schlaf auf deiner neuen Matratze.
Viele Grüße
dein Team von Matratzen Discount
Quick delivery and easy to order
22 October 2026
Reply from Matratzen Discount
Hello Dmf,
Thank you very much for your 5-star review!
We are very pleased that ordering was so straightforward and that your delivery arrived so quickly. It's great that everything went smoothly!
We hope you enjoy your purchase.
Best regards,
your Matratzen Discount team
Hallo Dmf,
vielen Dank für deine 5-Sterne-Bewertung!
Es freut uns sehr, dass die Bestellung so unkompliziert geklappt hat und deine Lieferung so schnell bei dir war. Schön, dass alles reibungslos verlaufen ist!
Wir wünschen dir viel Freude mit deiner Bestellung.
Viele Grüße
dein Team von Matratzen Discount
Good experience. Just late delivery
We haven't tried the matress yet but definitely looks and feels better and is much higher than our old one!
The only thing was the delivery. It wasn't like it says on the site and took 2 days longer (To the Netherlands). But because of other reviews, we knew this could happen, so it wasn't a problem.
Overall good experience! And might buy again in the future.
5 November 2026
Reply from Matratzen Discount
Hello Jay,
Thank you very much for your feedback and the four stars! It's great to hear that your new mattress is already more convincing than your old one in terms of height and initial feel.
We regret that delivery to the Netherlands took two days longer than stated. Since transport is handled by the courier service, we unfortunately only have limited influence on the exact transit times. All the more reason to be glad that you took it in stride and had an overall good experience with us.
We very much hope that you have been able to spend your first nights on it by now and that your new mattress will provide you with wonderful sleep for a long time to come.
Best regards,
your Matratzen Discount team
Hallo Jay,
vielen Dank für deine Rückmeldung und die vier Sterne! Es ist schön zu hören, dass dich deine neue Matratze von der Höhe und beim ersten Anfassen schon jetzt mehr überzeugt als deine alte.
Dass die Lieferung in die Niederlande zwei Tage länger gedauert hat als angegeben, bedauern wir. Da der Transport beim Versanddienstleister liegt, haben wir auf die genauen Laufzeiten leider nur begrenzt Einfluss. Umso schöner, dass du es gelassen gesehen hast und insgesamt eine gute Erfahrung mit uns hattest.
Wir hoffen sehr, dass du inzwischen auch die ersten Nächte darauf verbringen konntest und deine neue Matratze dir noch lange Zeit einen wunderbaren Schlaf bietet.
Viele Grüße
dein Team von Matratzen Discount
Delayed delivery
Delivery was very slow and the expected delivery date got changed many times. When I ordered the mattress, the delivery date was supposed to be 27/10 and I finally received it last night on 4/11.
4 November 2026
Reply from Matratzen Discount
Hello Luna Almomani,
We are very sorry that the delivery of your mattress took so long and that the delivery date was postponed several times. We completely understand that this delay was frustrating for you.
Transport is handled by our shipping service provider GLS, over which we unfortunately have very limited influence once the packages have been handed over. Nevertheless, delivery should of course be reliable.
However, we are glad that the mattress has now arrived and we hope you sleep very well on it.
Your Matratzen Discount Team
Guten Tag Luna Almomani,
es tut uns sehr leid, dass die Lieferung Ihrer Matratze so lange gedauert hat und der Liefertermin mehrfach verschoben wurde. Wir verstehen absolut, dass diese Verzögerung ärgerlich für Sie war.
Der Transport erfolgt über unseren Versanddienstleister GLS, worauf wir nach der Übergabe der Pakete leider nur sehr begrenzt Einfluss haben. Dennoch sollte die Zustellung natürlich verlässlich klappen.
Wir freuen uns aber, dass die Matratze nun bei Ihnen angekommen ist, und hoffen, dass Sie darauf sehr gut schlafen.
Ihr Team von Matratzen Discount
Reply from Matratzen Discount
Hello Rony Boyajian,
We are sorry to hear that you were not satisfied with our service.
We would like to look into your matter and help you further. Please contact our customer service with your order number at customer-service@matratzen.discount.
Your Matratzen Discount team
Guten Tag Rony Boyajian,
es tut uns leid zu hören, dass Sie mit unserem Service nicht zufrieden waren.
Wir möchten Ihr Anliegen gerne prüfen und Ihnen weiterhelfen. Bitte wenden Sie sich dafür mit Ihrer Bestellnummer an unseren Kundenservice unter customer-service@matratzen.discount.
Ihr Team von Matratzen Discount
If I see gls I wil never order again The delivery gls send a app that ik…
The delivery gls send a app that ik coming yesterday but it just can this laat afternoon 2 days we just stay hone for them we weer not happy about it
4 November 2026
Reply from Matratzen Discount
Hello Marianne,
Thank you for your feedback. We are sorry to hear that you had to wait so long for your delivery and had to stay home for two days as a result.
We ship our orders via the parcel service provider GLS, which means we unfortunately have no direct influence on the exact delivery time in individual cases. However, we completely understand how annoying this delay was for you.
We very much hope that at least everything is in order with the delivered goods and that you are satisfied with them.
Best regards,
Your Matratzen Discount Team
Hallo Marianne,
vielen Dank für dein Feedback. Es tut uns leid zu hören, dass du so lange auf deine Lieferung warten musstest und dir deshalb zwei Tage freihalten musstest.
Der Versand erfolgt bei uns über den Paketdienstleister GLS, sodass wir auf den genauen Zustellzeitpunkt im Einzelfall leider keinen direkten Einfluss haben. Wir verstehen aber vollkommen, wie ärgerlich diese Verzögerung für dich war.
Wir hoffen sehr, dass mit der gelieferten Ware zumindest alles in Ordnung ist und du damit zufrieden bist.
Viele Grüße
dein Team von Matratzen Discount
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