I have been satisfied with the service. One star minus - there is broken logic in the order with multiple positions. Also there were a delivery issues, it took around two weeks to deliver the the loc... See more
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Site is a fraud, it appears british and doesn't highlight anywhere that mattresses are imported and you have to pay customs. Mattress arrived late and it looks dead cheap. Avoid.
We have had a great experience with this company and have shopped here several times. The products are always top quality and meet our expectations every single time. Shipping to Denmark is fast... See more
Company replied
The mattress is very comfortable, and I’ve been sleeping really well every night since I got it for almost a year now. Delivery was very fast, and I really appreciated that it was brought right to m... See more
Company replied
Company details
Written by the company
Ihr discount Matratzen-Shop aus Deutschland. Designed in Germany, made in EU. Unsere Produkte werden in Deutschland entwickelt. Durch die enge Zusammenarbeit mit unseren Partnern in der EU können wir die Einhaltung der hohen Qualitätsstandards gewährleisten.
Contact info
Grebbener Str. 7, 52525, Heinsberg, Germany
- +49 2452-9285830
- customer-service@matratzen.discount
- matratzen.discount
4.2
Great
14K reviews
Asks customers to review
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Reply from Matratzen Discount
Hallo Arlind,
vielen Dank für deine tolle Bewertung! 😊 Es freut uns sehr, dass du mit unserem Service und deinem neuen Produkt so zufrieden bist. Wenn du weitere Fragen hast oder Unterstützung benötigst, zögere nicht, uns zu kontaktieren.
Wir wünschen dir viele entspannte Nächte auf deiner neuen Matratze! 🌙
Mattress is not as thick as advertised…
Mattress is not as thick as advertised and already has a lower spot that is not coming back to normal thickness after a short duration of use.
3 February 2026
Mattresses, delivery, size, comfort
Mattresses were delivered exactly on time. The fit is perfect. They are nicely firm. We are happy with the comfort
5 March 2026
Reply from Matratzen Discount
Hello! 😊
Thank you so much for your wonderful feedback! We’re thrilled to hear that the mattresses were delivered on time and fit perfectly. It’s great to know that they’re nice and firm and that you’re enjoying the comfort.
We hope you have many restful nights on your new mattresses!
Sleep well and sweet dreams! 🌙
Reply from Matratzen Discount
Hallo Lisa,
vielen Dank für deine tolle Bewertung! 😊 Es freut mich sehr zu hören, dass du mit der schnellen Lieferung und dem Produkt zufrieden bist.
Wir wünschen dir viele entspannte Nächte auf deiner neuen Matratze! Schlaf gut und träum süß! 🌙
Lack of communication with customers.
I got drunk to cancel an order, poor customer support, no phone, no chat, no response to emails. Lack of communication with customers. They read the email and didn't respond. I don't recommend.
13 March 2026
Unprompted review
Reply from Matratzen Discount
Hello Panayotka,
We're sorry to hear that you've had trouble with our customer service.
Please note that some customers accidentally reply to our no-reply addresses (order/shipping emails), which causes these emails to fail to deliver. We also do not receive emails if there are too many attachments, so we ask that you avoid attaching too many large files or images.
Our email address actually ends with “@matratzen.discount”. Sometimes a .de or .com is mistakenly added, which causes problems. In addition, experience has shown that our replies sometimes end up in the recipient’s spam folder. Please check your spam folder as well.
We’d love to help you and are available at customer-service@matratzen.discount.
We hope your issue is resolved soon and wish you all the best! 🌙
Where is my order?
I'm still waiting for a part of my order to arrive. The order was places on 28th January. Costumer service won't answer my email, so I have no further details!
28 January 2026
Unprompted review
Reply from Matratzen Discount
Hi Mandy,
I'm sorry to hear that you're still waiting for part of your order. That's certainly frustrating.
If you haven’t received a reply to your emails yet, it’s possible that you replied to one of the automated emails (order confirmation, etc.) sent from a no-reply address. These emails are not delivered.
We’d also like to point out that we don’t receive emails if they contain too many attachments. Please be careful not to attach too many large files or images. Our email address actually ends with “@matratzen.discount”; please do not add .de or .com, as this will result in an incorrect address.
In our experience, our replies sometimes end up in the recipient’s spam folder. Please check this folder as well if you haven’t received our reply.
To find a quick solution, please send an email directly to customer-service@matratzen.discount with your order number. We’d be happy to help you.
I hope the issue can be resolved quickly and that you’ll receive the information you need soon.
Have a good night!
Ist okay
Ist okay, aber nicht super.
Die Matratzenhöhe ist nicht exakt 16 cm.
Seite H4 ist unbequem.
24 February 2026
Arrived fast / Excelent price-quality
Arrived fast to the Netherlands. Price for a matress this big with such a high quality is extremely cheap
23 February 2026
Reply from Matratzen Discount
Hallo José,
vielen Dank für deine tolle Bewertung! 😊 Es freut uns sehr zu hören, dass die Matratze schnell in die Niederlande geliefert wurde und du mit dem Preis-Leistungs-Verhältnis zufrieden bist. Wir geben stets unser Bestes, um hochwertige Produkte zu einem fairen Preis anzubieten.
Wir wünschen dir viele entspannte Nächte auf deiner neuen Matratze! Schlaf gut und träum süß! 🌙
Liebe Grüße
I wish i read the reviews of the shop…
I wish i read the reviews of the shop before deciding to buy from them.
The matress was delivered way later than expected, the smell is very toxic and still strong after a full week, despite the Okeo TEX certification. Altough i kept the matress outside for ventilation the whole time, it still iritates my eye and nose.
The comfort is simply not there, i have back pain in the morning and on the top of this, for delivery in Switzerland i had to pay taxes, altough it was not specified anywhere.
No posibility of return either as i have to bear the cost.
Considering all these things, the worst purchase i have ever done and i feel like i am being scammed by this so called shop.
Totally not recommended.
27 February 2026
Unprompted review
I haven't received my Madress...and I…
I haven't received my Madress...and I get no answer from customer service so I will contact paypal today and get my money back
20 February 2026
Reply from Matratzen Discount
Hello Peder,
Thank you very much for your feedback. I’m sorry to hear that your mattress hasn’t arrived yet and that you haven’t received a response from our customer service team. I can certainly understand how frustrating that is.
Please note that some customers accidentally reply to our no-reply addresses, which means these messages are not delivered. Additionally, we do not receive emails if they contain too many attachments. Therefore, we ask that you do not attach large files or images. Please also make sure that our email address actually ends with “@matratzen.discount,” as some people try to add additional extensions like .de or .com, which can cause errors.
Our replies occasionally end up in the recipient’s spam folder. Please check your spam folder if you haven’t received our message.
If the mattress still hasn’t arrived, please feel free to contact our customer service at customer-service@matratzen.discount with your order number (MD1000749058) so we can assist you as soon as possible.
We sincerely regret that this situation has arisen and hope you receive your mattress soon. Once everything is resolved and you are satisfied with the product, it would be great if you could update your review.
We wish you a good night’s sleep on your new mattress! 🌙
Best regards!
Professional service and high quality product
I ordered a dog bed, it arrived from Germany to Croatia in 5 days INCLUDING the weekend. The bed quality is great, for a reasonable price, sturdy yet soft, high quality materials. I am 100% satisfied with the purchase.
4 March 2026
Unprompted review
Reply from Matratzen Discount
Hello dear animal friend 🐾
Thank you so much for your wonderful feedback! We are thrilled that your four-legged friend is so happy with his new dog bed and that the delivery abroad went so smoothly.
We wish your furry companion many cozy nights in his new favorite spot! 🌙🐶
Warm regards to you and your family! 💖
Hallo lieber Tierfreund 🐾
herzlichen Dank für dein wunderbares Feedback! Es freut uns riesig, dass dein vierbeiniger Freund so glücklich mit seinem neuen Hundebett ist und die Lieferung ins Ausland so flott geklappt hat.
Wir wünschen deinem pelzigen Begleiter viele kuschelige Nächte auf seinem neuen Lieblingsplatz! 🌙🐶
Herzliche Grüße an dich und deine Familie! 💖
Quality product and fast shipping.
15 February 2026
Reply from Matratzen Discount
Hallo Mihaela,
vielen Dank für dein tolles Feedback! 😊 Es freut uns sehr zu hören, dass du mit der Qualität unseres Produkts und dem schnellen Versand zufrieden bist.
Wir wünschen dir viele entspannte Nächte auf deinem neuen Produkt!
Schlaf gut und träum süß! 🌙
I was scammed and deceived
I purchased two products, but they only sent one and did not send the second item. When I contacted them to inform them that I had only received one product, I did not receive any response or assistance.
When I canceled the order for the product that I did not receive, they sent me a message saying: “Please return the product so we can issue a refund.” I informed them that I had not received the product at all, but I still did not receive any reply.
The customer service is very poor, or they might be scammers.
15 February 2026
Reply from Matratzen Discount
Hello Noura,
if this were a fraudulent website, you would not have received any product at all. Fraudsters take your money and never get in touch again. You received 1 of 2 mattresses. What kind of scammer would do that? Furthermore, scammers would not send a link to TrustPilot, where you could write a review that is publicly visible to everyone else. After all, they wouldn't want other customers to be warned. So... obviously it's not a scam, but simply something that went wrong.
Now that that's cleared up, we should try to solve the problem. Please send another email to our customer service at customer-service@matratzen.discount and explain the problem.
We hope that the misunderstanding can be cleared up soon and that you will receive the second, missing item or get your money back as requested.
I can explain what happens when items are lost. If a package is lost or cannot be found, we as the sender must submit an official investigation request to GLS. This process is necessary so that GLS can internally check where the package was last scanned and whether it may have been misrouted or damaged. Unfortunately, this investigation always takes some time, as several locations and teams are involved.
I understand that it is frustrating to wait for a response, but unfortunately we cannot speed up or bypass this process. We are just as dependent on GLS's response as you are.
As soon as we receive news from GLS, we will contact you immediately and do everything we can to resolve the issue to your satisfaction.
Thank you for your patience.
Reply from Matratzen Discount
Hallo Valentino,
vielen Dank für deine positive Bewertung! Es freut uns sehr zu hören, dass du mit unserem Service zufrieden bist. 😊
Wenn du weitere Fragen oder Anregungen hast, stehen wir dir jederzeit zur Verfügung.
Wir wünschen dir viele entspannte Nächte auf deiner neuen Matratze!
Liebe Grüße! 🌙
not up to the mark
I have bought three mattress for bunker bed but the the mattress fluffy ness was not there which was prmoissd and that was I feel low on what was shoen and prmoisses
15 February 2026
I ordered a madras size 140x200
When the madrass came, i thought it it had the wrong size, but when i packed it out, it was perfekt.
22 February 2026
Reply from Matratzen Discount
Hallo Jørgen,
vielen Dank für dein tolles Feedback! 😊 Es freut uns sehr zu hören, dass du mit deinem Kauf zufrieden bist und alles korrekt gelaufen ist.
Wenn du weitere Fragen hast oder Unterstützung benötigst, lass es uns gerne wissen.
Wir wünschen dir viele entspannte Nächte auf deiner neuen Matratze! 🌙
Liebe Grüße!
HelloHello. The mattresses are of very high quality. They were sent very quickly. Thank you. I will definitely buy only from you if necessary. Saulius.
Hello. The mattresses are of very high quality. They were sent very quickly. Thank you. I will definitely buy only from you if necessary. Saulius.
9 February 2026
Reply from Matratzen Discount
Hallo Saulius,
vielen Dank für dein tolles Feedback! 😊 Es freut uns sehr zu hören, dass du mit der Qualität unserer Matratzen und dem schnellen Versand zufrieden bist.
Wir freuen uns, dich bald wieder als Kunde begrüßen zu dürfen!
Schlaf gut und träum süß! 🌙
Delivery was quick and the mattress is…
Delivery was quick and the mattress is just what I wanted
18 February 2026
Reply from Matratzen Discount
Hallo Cornelia,
vielen Dank für deine fantastische Bewertung! 😊 Es freut uns sehr zu hören, dass die Lieferung schnell war und die Matratze genau deinen Vorstellungen entspricht.
Wir wünschen dir viele entspannte Nächte und süße Träume auf deiner neuen Matratze! 🌙
Liebe Grüße!
Fast delivery, nice product
Fast delivery, very nice product, will definitely shop here again🙏🏻💪🏼
9 February 2026
Reply from Matratzen Discount
Hallo Mathias,
vielen Dank für dein tolles Feedback! 😊 Es freut uns sehr zu hören, dass du mit der schnellen Lieferung und unserem Produkt so zufrieden bist. Wir legen großen Wert darauf, unseren Kunden eine angenehme Einkaufsatmosphäre zu bieten.
Wir freuen uns, dich bald wieder in unserem Shop begrüßen zu dürfen. Wenn du Fragen hast oder Hilfe benötigst, zögere nicht, uns zu kontaktieren.
Alles Gute und viele entspannte Nächte auf deiner neuen Matratze! 🌙
Reply from Matratzen Discount
Hallo! 😊
Vielen Dank für deine großartige Rückmeldung! Es freut uns sehr zu hören, dass du mit unserem Service so zufrieden bist.
Wir geben stets unser Bestes, um unseren Kunden die besten Produkte und einen tollen Service zu bieten. Wenn du weitere Anregungen oder Fragen hast, lass es uns gerne wissen.
Wir wünschen dir viele entspannte Nächte auf deiner neuen Matratze! Schlaf gut und träum süß! 🌙
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