I have been satisfied with the service. One star minus - there is broken logic in the order with multiple positions. Also there were a delivery issues, it took around two weeks to deliver the the loc... See more
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Site is a fraud, it appears british and doesn't highlight anywhere that mattresses are imported and you have to pay customs. Mattress arrived late and it looks dead cheap. Avoid.
We have had a great experience with this company and have shopped here several times. The products are always top quality and meet our expectations every single time. Shipping to Denmark is fast... See more
Company replied
The mattress is very comfortable, and I’ve been sleeping really well every night since I got it for almost a year now. Delivery was very fast, and I really appreciated that it was brought right to m... See more
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Company details
Written by the company
Ihr discount Matratzen-Shop aus Deutschland. Designed in Germany, made in EU. Unsere Produkte werden in Deutschland entwickelt. Durch die enge Zusammenarbeit mit unseren Partnern in der EU können wir die Einhaltung der hohen Qualitätsstandards gewährleisten.
Contact info
Grebbener Str. 7, 52525, Heinsberg, Germany
- +49 2452-9285830
- customer-service@matratzen.discount
- matratzen.discount
4.2
Great
14K reviews
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Not happy with delivery
Not happy with delivery, I had to gp and collect the mattress at a service point! I was expecting it to be delivered at my address.
28 March 2026
Reply from Matratzen Discount
Hello Gisele,
thank you very much for your feedback and your great review! I'm sorry to hear that there were issues with the delivery of your mattress. Unfortunately, we do not have our own shipping service and therefore work with GLS and DHL. We provide them with the goods and your address, but they unfortunately made the decision to use a pickup point on their own because they could not reach you 🙄
I’m very sorry that you had the extra effort of having to pick up your Supportho Premium. However, we are even more pleased to hear that you are now satisfied with your new cold foam mattress! 😊
We wish you many relaxing nights and sweet dreams on your new mattress. I hope that despite the circumstances, you can enjoy many restful nights! 🌙
If you have any further questions or need assistance, please do not hesitate to contact us.
Best regards!
Hallo Gisele,
vielen Dank für dein Feedback und deine großartige Bewertung! Es tut mir leid zu hören, dass es bei der Lieferung deiner Matratze zu Problemen gekommen ist. Wir haben leider keine eigene Spedition und arbeiten deshalb mit GLS und DHL zusammen. Diesen geben wir die Ware und deine Adresse, das mit dem Abholpunkt haben die leider eigenmächtig gemacht, weil sie dich nicht angetroffen haben 🙄
Tut und sehr leid, dass du den extra Aufwand hattest, deine Supportho Premium abholen zu müssen. Es freut uns jedoch umso mehr zu hören, dass du mit deiner neuen Kaltschaummatratze nun zufrieden bist! 😊
Wir wünschen dir viele entspannte Nächte und süße Träume auf deiner neuen Matratze. Ich hoffe, dass du trotz der Umstände viele erholsame Nächte genießen kannst! 🌙
Wenn du weitere Fragen hast oder Unterstützung benötigst, zögere bitte nicht, dich bei uns zu melden.
Liebe Grüße!
False shipping promises and dishonest customer service
They promise shipping in 2 days, but I ordered 3 days ago and the tracking still shows "not shipped." When I contacted them, they claimed it was the shipping company's fault. However, GLS officially confirmed that they haven't even received the item yet. They are clearly being dishonest. I’ve had no choice but to start a chargeback with my bank. Avoid!
9 April 2026
Unprompted review
Reply from Matratzen Discount
Hello
Unfortunately, I don't have access to your order details here, so I can only speculate on what might have happened.
The most common reason why we show items as shipped, but GLS/DHL hasn’t received them yet, is simply the time lag between when we’ve already labeled the items with the GLS/DHL label and placed them in the GLS/DHL truck, but the truck isn’t quite full yet and is still parked in our loading bay.
GLS/DHL only leaves the yard every few hours, then drives the truck who knows where, has to unload it there, and only then is it scanned.
We often run into this problem when customers want to cancel orders—we say, “It’s already been shipped,” and the customer says, “No, GLS says they haven’t received the package yet.” -> Well, that’s because it was already in the truck; it just takes a few hours for it to get scanned.
We can’t teleport things, after all ;)
So I suspect that was the case here with you as well. Otherwise, I don’t know what could have gone wrong. But in any case, I’m sorry that we weren’t able to keep our promise in your case.
I wish you all the best for the future.
Excellent experience.
Price/quality excellent. Speedy delivery. Package perfect condition.
21 March 2026
Reply from Matratzen Discount
Hello Paul,
thank you very much for your great review! 😊 We are very pleased to hear that you are satisfied with the price-performance ratio and the fast delivery. It is very important to us that our customers have the best possible experience, and your positive feedback encourages us in our work.
We are also glad that you are satisfied with the mattress. With a flip mattress, you have the option to choose between two sleeping surfaces, each offering different firmness levels. H2 is the softer one, H3 the firmer. Check if you might have accidentally been lying on the soft side. Just try flipping it over; maybe it won't feel too soft for you then.
If it still feels too soft, there is another option: your slatted frame.
The slats of the slatted frame can influence the firmness of the mattress to a certain extent. How firm or soft a mattress feels depends up to 40% on the slatted frame. Many people underestimate this effect or forget that it even exists. Even orthopedic mattresses only show their effect with a properly adjusted base.
If you are unsure whether your slatted frame is adjustable, it’s worth taking a quick look at the slats in the pelvic and lumbar area. If there are small sliders or double slats that can be pushed in or out, then the firmness can be adjusted.
The adjustment itself is quite simple: If the mattress seems too soft to you, move the sliders further towards the center so that the slatted frame becomes more stable and provides stronger support. The area under the pelvis is crucial because it either aligns your spine properly or forces it into an unnatural position. Often, a small adjustment is enough to significantly improve the lying comfort.
If that doesn't work either, unfortunately, we have gone through all the free tips I could give you. Then there would still be the option to buy a topper; you can find something like that in our shop :)
If you have any questions or need assistance, please do not hesitate to contact us. We are always happy to help and want to ensure that you can enjoy the best possible sleep.
We wish you a good night on your new mattress and many restful dreams! 🌙
Best regards and all the best!
Misleading for UK customers – Hidden costs and long wait
Don't be fooled by the "1-2 days delivery" promise. This company ships from Germany, and for UK customers, it took 2 weeks to arrive. On top of that, I was hit with unexpected customs duties and import VAT which weren't clearly stated during checkout. The website looks like a local UK shop (.en-gb), but it's actually an import. If you're in the UK, be prepared to pay extra and wait much longer than advertised.
1 April 2026
Unprompted review
We have not got any madrass and not any message that vill tell us what is going on. we have only got a Bill.
We have not got any madrass, We can't see any message that tell us anything about it.
2 April 2026
Reply from Matratzen Discount
Hi Tommy,
Thank you very much for your feedback. I'm sorry to hear that your mattress hasn't arrived yet. It's been a while now. How is everything going? Has it arrived yet?
I'd appreciate a quick update. If your mattress still hasn’t arrived, please contact our customer service at customer-service@matratzen.discount with your order number MD1000794157 so we can assist you as soon as possible.
I hope the issue gets resolved soon and that you’ll be able to enjoy many restful nights on your mattress!
Best regards!
So good service and product
19 March 2026
Reply from Matratzen Discount
Vielen Dank, Michelle!
Es freut uns sehr, dass du mit unserem Service und Produkt zufrieden bist.
Wenn du Fragen hast, melde dich gerne bei uns.
Schlaf gut und träum süß! 🌙
no response from customer service anymore
I would like to share my experience with this company. About a month ago, I ordered a mattress, which was then handed over to GLS for delivery. Shortly after, I received an email stating that the address was incorrect.
I responded to that email, confirming the address. I also used the link they sent me to verify and complete the address details.
Since then, I have repeatedly asked about the status of my package. The only response I keep receiving is that the address is incorrect. I told them multiple times that other couriers deliver to this address without any issues. I have received only one reply from them, but the fact remains that after a month, the package still has not been delivered.
At this point, they have also stopped responding altogether. There is no phone number available, only an email address and I am stuck.
As it stands, I have neither received my package nor a refund, and I am no longer getting any response. I believe this could be a good company, given the fact that the reviews are good, but I truly do not understand why this situation is being handled in such a way.
31 March 2026
Unprompted review
The order and payment went very fast
The order and payment went very fast. Now waiting to see if the delivery will be as good as the ordering.
30 March 2026
I Think it is a really strange matress
I Think it is a really strange matress, with a strange surface, with small "waves" that make no sense at all
25 March 2026
Delivery as promised as well as the…
Delivery as promised as well as the quality. Great service.
15 March 2026
Reply from Matratzen Discount
Hello Edita,
thank you very much for your positive feedback! 😊
We are thrilled to hear that you are satisfied with the delivery and the quality of our products.
Sleep well and enjoy many restful nights with your new mattress! 🌙
Pour customer service
From the two items ordered, I received only one. There seems to be no interest in solving the problem.
12 March 2026
Reply from Matratzen Discount
Hallo Luc,
es tut mir leid zu hören, dass du nur einen von zwei bestellten Artikeln erhalten hast. Das sollte nicht passieren. Bitte sende eine E-Mail an unseren Kundenservice unter customer-service@matratzen.discount mit deiner Bestellnummer, damit wir das Problem schnellstmöglich lösen können.
Wir sind sehr daran interessiert, dir zu helfen und hoffen, dass wir die Angelegenheit bald klären können.
Viele Grüße :)
Great quality for the price and super fast delivery
The mattress is very comfortable, and I’ve been sleeping really well every night since I got it for almost a year now. Delivery was very fast, and I really appreciated that it was brought right to my door for free.
The quality is excellent, especially for the price. I’m very happy with my purchase and would definitely recommend this company.
24 April 2025
Reply from Matratzen Discount
Hi Jen,
vielen Dank für deine wunderbare Bewertung! Es freut uns sehr, dass du mit der 7 Zonen Taschenfederkernmatratze Sleezzz Smart so zufrieden bist und sie dir einen erholsamen Schlaf ermöglicht. 😊
Es ist großartig zu hören, dass die Lieferung schnell und du die kostenlose Lieferung zu schätzen weißt! ^^
Vielen Dank, dass du uns weiterempfiehlst! Beehre uns gerne wieder!
Schlaf gut und träum süß! 🌙
On time delivery and good quality…
On time delivery and good quality mattress for price !
14 March 2026
Reply from Matratzen Discount
Hi Jenni,
Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear that you’re satisfied with the on-time delivery and the quality of the mattress.
We hope you have many restful nights! Sleep well and sweet dreams! 🌙
I was under the understanding that the…
I was under the understanding that the order would be delivered home within 3 days. It took one week, and I needed to pick the mattress (!!) up at a pickup point, which I do not recommend.
Also, you need to be informed that the customer is responsible for the return costs to Germany.Pillows are never allowed to be returned once out of the package.
10 March 2026
Reply from Matratzen Discount
Hallo Sanne,
es tut mir leid zu hören, dass es bei der Lieferung deiner Bestellung zu Verzögerungen kam und du die Matratze an einem Abholpunkt abholen musstest. Wir haben keine eigene Spedition und versenden mit GLS und DHL an die Adressen, die ihr bei der Bestellung angeht - also zu euch nachhause. Von da an läuft das wie bei jedem anderen Paket über Versanddienstleister auch: zuhause nicht angetroffen -> Ware geht an Abholpunkt. Tut mir leid dass das in deinem Fall so passiert ist, ich weiß wie unfassbar nervig das ist. Die Matratzen sind zwar handlich zusammengerollt und vakuumverpackt, trotzdem ist das bei einer Supportho 160 schon etwas an Gewicht zu schleppen, ich hoffe du konntest das mit einem Auto transportieren und musstest es nicht schleppen.
Liebe Grüße :)
The item has not yet arrived
The item has not yet arrived. It seems it is stored several days in different parcel centers. Very bad!
9 March 2026
Reply from Matratzen Discount
Hallo Johnny,
vielen Dank für dein Feedback. Es tut mir leid zu hören, dass die Lieferung deines Rollrosts so lange dauert. Ich hoffe, dass er inzwischen bei dir eingetroffen ist. Könntest du mir bitte ein kurzes Update geben?
Falls dein Rollrost immer noch nicht angekommen ist, melde dich bitte mit deiner Bestellnummer (MD-Nummer) an customer-service@matratzen.discount, damit wir dir weiterhelfen können.
Wenn der Rollrost mittlerweile angekommen ist, wäre ich dir dankbar, wenn du deine Bewertung aktualisieren könntest.
Ich hoffe, dass du inzwischen viele entspannte Nächte mit deinem Rollrost verbringen kannst!
Liebe Grüße!
Reply from Matratzen Discount
Hey Leonard! 😊
vielen Dank für dein tolles Feedback! Es freut uns sehr zu hören, dass du mit der Matratze zufrieden bist und du ihren Preis als angemessen empfindest.
Wir wünschen dir viele entspannte Nächte und süße Träume auf deiner neuen Matratze! 🌙
Liebe Grüße!
NOT as described!
The delivery was promised but they changed it to pick up order after payment was made.
Also the height of the mattress is NOT 16 cms instead it is 14 cms even after leaving it for 90hrs
7 March 2026
Reply from Matratzen Discount
Hallo Akbar,
vielen Dank für dein Feedback. Es tut uns leid zu hören, dass es bei deiner Bestellung zu Problemen gekommen ist.
Wir möchten uns für die Unannehmlichkeiten bei der Lieferung entschuldigen. Bitte beachte, dass wir keine eigene Spedition haben und die Übergabe ordnungsgemäß an GLS oder DHL erfolgt. Du erhältst einen Trackinglink mit einer Zustellschätzung, um den Fortschritt deiner Lieferung zu verfolgen. Leider können wir bei Verspätungen, die durch GLS oder DHL verursacht werden, nicht eingreifen, da dies außerhalb unseres Einflussbereichs liegt und obwohl von uns beauftragt ist, dass das Paket bis zu dir nachhause gebracht wird, liegt es am Ende am ermessen der paketdienstkeister, wohin sie dein Paket bringen, wenn die Zustellung an der Haustür fehlschlägt.
Solltest du mit der Höhe weiterhin unzufrieden sein, melde dich bitte bei unserem Kundenservice unter customer-service@matratzen.discount, damit wir gemeinsam eine Lösung finden können.
Wir möchten sicherstellen, dass du am Ende mit deinem Kauf zufrieden bist und hoffen, das Problem schnell lösen zu können.
Schlaf gut und träum süß! 🌙
Bad service contact them to cancel an…
Bad service contact them to cancel an order that not match the description.
Now they leave us with 2 mattresses and no solution offered for returning those they now ignore all communication
5 March 2026
Reply from Matratzen Discount
Hello Loes,
Thank you very much for your feedback. We’re sorry to hear that you’re dissatisfied with our service and had trouble returning your mattresses. That’s certainly frustrating!
Please note that some customers accidentally reply to our no-reply addresses (order/shipping emails), which are not delivered. Additionally, we do not receive emails if they contain too many attachments, so please do not attach large files or images. Please make sure our email address ends correctly with “@matratzen.discount,” without additional extensions such as .de or .com.
Experience shows that our replies sometimes end up in the spam folder. Please check this folder as well.
We’d love to help you and are available at customer-service@matratzen.discount. Please include the order number MD1000767163 so we can process your request quickly.
We regret the circumstances and hope for a quick resolution.
We still wish you all the best for the future!
Best regards!
Reply from Matratzen Discount
Hallo Pia,
vielen Dank für dein tolles Feedback! 😊 Es freut uns sehr zu hören, dass dir die Qualität unserer Produkte gefällt und du angenehm darauf schlafen kannst.
Wir wünschen dir viele entspannte Nächte auf deiner neuen Matratze! 🌙
Liebe Grüße!
6 weeks late, and it hasn’t even been shipped yet
The mattress topper ordered on February 1st has still not been shipped as of today (March 18th)! Despite multiple inquiries, customer service only sends an automated email with the same text, saying that due to production delays, a one-week delay is expected. It’s always the same template message, and of course nothing ever arrives. The estimated delivery dates provided at the time of ordering are completely unrealistic and misleading to customers. We paid for the product and have been waiting for months—if we receive it at all…
Avoid this store at all costs!
18 March 2026
Unprompted review
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