Banner for Mebeli.bg

Mebeli.bg Reviews 

614
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 183 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the customer support and delivery teams for being extremely friendly, polite, and professional during the entire process. Buyers also mention that the furniture arrives safely packed and matches the online pictures and descriptions very accurately. Customers love the extensive product information available on the website, making it easy to select and purchase items. However, some reviewers noted issues with delivery times, mentioning that shipments occasionally took longer than expected or that dates were changed unexpectedly. A few people also experienced minor assembly challenges, such as parts not fitting properly together, lacking required connection holes, or arriving damaged.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently highlighting that items match website descriptions... See more

Quality

People report positive experiences with quality, highlighting that items are well-made, solid, and exactly as... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Order

Reviewers highlight great satisfaction regarding the order process, emphasizing that items are easy to... See more

Service

Clients share satisfaction regarding the service, frequently highlighting fast delivery times, smooth... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shopping was easy and convenient. Delivery took a little longer than expected. All parts were packed in one box, which was very heavy. It would be more convenient if they were in two boxes so they wou... See more

Company replied

Rated 5 out of 5 stars

Everything went smooth- I ordered from USA a big mattress 200/200sm and had a friend who received it in Bulgaria. The customer service was nice and prompt, the mattress was delivered on time and my... See more

Company replied

Rated 5 out of 5 stars

All good l, we didn't have any problem with the shipping, shoping or else, however the item we choose was complicated to assamble, and some of the elements for the wall we have to buy separately. At... See more

Company replied

Rated 5 out of 5 stars

The site is user friendly, the item I purchased matches the picture exactly. Information for the item is extensive and useful. The support team is fast, they contacted me less than 12 hours after the... See more

Company replied


Company details

  1. Home Furniture Shop

Written by the company

Изберете мебели онлайн с лекота от Mebeli.bg. Ние сме доверен онлайн магазин, предлагащ богат избор от мебели за всяка стая във Вашия дом. От класически до модерен стил, ние имаме опции за всяко пространство - независимо дали търсите удобен диван, практично бюро или гардероб за коридора. Насладете се на бърза доставка, внимателно обслужване на клиенти и безпроблемно пазаруване. Намерете всичко необходимо за Вашия мечтан дом на Mebeli.bg


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

614 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(614)

496 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Easy way to buy things

Easy way to buy things, however the delivery was a little slow.

19 September 2025
Mebeli.bg logo

Reply from Mebeli.bg

Dear, Емил, thank you for your review! It's very nice to know that you are happy of the easy way of buying from us. We are sorry to hear that delivery was a little slow, we will work to improve it in a future.
Thank you for being our customer!

Rated 5 out of 5 stars

Furniture

Great furniture

11 September 2025
Mebeli.bg logo

Reply from Mebeli.bg

Hello, Тодор! Your comment make us more than a happy and we will expect new orders from you with a pleasure.
Thank you for your trust!

Rated 5 out of 5 stars

Excellent!

10 September 2025
Mebeli.bg logo

Reply from Mebeli.bg

Hello, Иво! Thank you for the nice review!
We will be happy to receive more orders from you.
We are very grateful that you are our customer!

Rated 5 out of 5 stars

Great products

Fast delivery and amazing quality of the products. Very easy to build as well :)

10 September 2025
Mebeli.bg logo

Reply from Mebeli.bg

Hello, Ивалена! Thank you for the great review!
For us is a pleasure you to being our customer.
Thank you for the trust!

Rated 1 out of 5 stars

I ordered 3 different things from the…

I ordered 3 different things from the site and 3 of them were defective.

9 September 2025
Mebeli.bg logo

Reply from Mebeli.bg

Hello, Kostadin! We apologize for the inconvenience caused. We would like to inform you that we have a support in our Complaint Department and we can help you to solve the problems with the defective products. You can contact us on info@mebeli.bg

Rated 5 out of 5 stars

Everything was great

Everything was great. Thanks

2 September 2025
Mebeli.bg logo

Reply from Mebeli.bg

Hello, MIROSLAVA! Thank you for your review! We are very happy that you are our customer and we sincerely thank you for your trust.

Rated 1 out of 5 stars

Hello

Hello! I bought a sofa bed, custom-made 7109390/31.07.2025. I wrote that I wanted to return it, but I was refused because it was not in its original packaging, and it was only packed in cardboard and plastic. I said that I would pack it well, but I was refused again. And we haven't even sat on it. This is frivolous and many people will find out about it.

2 September 2025
Mebeli.bg logo

Reply from Mebeli.bg

Hello! We are truly sorry to hear that you are not happy of the order. The customer care is our priority and we would like to make you sure that we will provide accurate service.
Our Complaint department will contact you as soon as possible.
We apologize for the inconvenience caused.

Rated 3 out of 5 stars

The sent me two left doors

The manufacturer of the wardrob in Poland sent me two left doors. I had to fix one of them in order to mount it on the right. Also the instruction is useless, I had to find a video on YouTube for a similar wardrob. There were no labels which piece is what and which side is 'front'.

5 September 2025
Mebeli.bg logo

Reply from Mebeli.bg

Hello, Борис! We are sorry to hear that you have an issue with the received product. We apologize for the inconvenience caused.
You can contact with us or to send us complaint to our email info@mebeli.bg. Our complaint department will help you to solve the problem in a best way.

Rated 3 out of 5 stars

Overall not sure I will use again

Whilst the customer service team have been great, the product and delivery time is disappointing - I am still waiting for the broken furniture to be replaced and one of our sofa' are still pending

18 August 2025
Mebeli.bg logo

Reply from Mebeli.bg

Hi Kremi! We are very sorry to hear that you are disappointed. We apologize for the inconvenience caused.
For us most important is the happy customer at all and if you made new order by us we'll try to restore your trust. Thank you for being our customer!

Rated 5 out of 5 stars

delivery as promised

delivery as promised, very good quality of the items.

18 August 2025
Mebeli.bg logo

Reply from Mebeli.bg

Hello, Ivan! Thank you for your kind review! For us is very important to know that you are happy of the product and the order at all.
We will expect your next orders impatiently.
Thank you for the trust!

Rated 5 out of 5 stars

Fast

Fast, correct, good quality!

19 August 2025
Mebeli.bg logo

Reply from Mebeli.bg

Hello, Anna! Thank you for your great review! We are very glad to hear that you are satisfied from the order. Our mission is the happy customer and will try to keep your trust in the future.
Thank you for being our customer!

Rated 5 out of 5 stars

Very good communication with the…

Very good communication with the customer support, relatively fast delivery and on time as communicated

15 August 2025
Mebeli.bg logo

Reply from Mebeli.bg

Hello, Victoria! Thank you for your kind feedback! We’re glad to hear you had a smooth experience with our customer support and delivery. We will be happy to assist you again in the future!

Rated 5 out of 5 stars

All was realy professional and the…

All was realy professional and the furniture are really nice with good qualities

14 August 2025
Mebeli.bg logo

Reply from Mebeli.bg

Hello, Iva! We’re delighted to hear that you’re happy with the quality of the furniture and our service. We appreciate you taking the time to share your experience.

Rated 1 out of 5 stars

The employees of the online store and…

The employees of the online store and the organization responsible for deliveries are in a tragic state.

14 August 2025
Mebeli.bg logo

Reply from Mebeli.bg

We’re sorry to hear about your experience. If there’s anything we can do to assist you, please reach out to us at email: info@mebeli.bg. Your feedback is very important and helps us improve.

Rated 5 out of 5 stars

Excellent

Very kind and polite staff.
Good quality products.
Recommend strongly to anyone who want to save time and energy.

14 August 2025
Mebeli.bg logo

Reply from Mebeli.bg

Hello, Krasimira! Thank you so much for your kind words! We’re delighted to hear that you’re happy with our staff and products. Your recommendation means a lot to us, and we truly appreciate your support.

Rated 5 out of 5 stars

furniture looks the same as in pictures

the web site is easy to use, pictures are good and the furniture looks the same as in pictures. We hade issue only with the delivery which was in 20 working days, not in 15.

4 August 2025
Mebeli.bg logo

Reply from Mebeli.bg

Hello, Petya! Thank you for your review!
We are happy to find that we have one more satisfied customer. We hope that for your next order the delivery won't be delayed and will try to meet your expectations.
Thank you for the trust!

Rated 5 out of 5 stars

Great

It is good. Not tried yet.

31 July 2025
Mebeli.bg logo

Reply from Mebeli.bg

Hello! Thank you for being our customer!
We hope you will be satisfied with the product when you start using it.
We look forward to receiving more orders from you!

Rated 4 out of 5 stars

Enjoyed the in-depth product details

I enjoyed shopping at the store because of the detailed information provided for the furnitures, such as size, materials, mechanism etc. It made it easier for me to find the right fit for my home.

The moving parts like the drawer rails are not perfect, but for that price its reasonable.

30 July 2025
Mebeli.bg logo

Reply from Mebeli.bg

Hello, Billie! We are very appreciate your review!
For us is important to know that you're happy of the purchase and will expect your next order with a pleasure.
Thank you for being our customer!

Rated 5 out of 5 stars

Super

Fast delivery, goods as described. Excellent price. In stock.

22 July 2025
Mebeli.bg logo

Reply from Mebeli.bg

Hello, Trifon! Thank you for the trust!
We are happy to know that you are satisfied of your order.
Our mission are the happy customers and we will make everything need to justify your trust next time.

Rated 5 out of 5 stars

Correct company

Correct and excellent opinion

11 July 2025
Mebeli.bg logo

Reply from Mebeli.bg

Hello, Yoana! Thank you for being our customer!
We are glad to know that you are happy of the order by our site.
We'll looking for new order by your side with a pleasure.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look