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meetandgreetlutonairportparking.co.uk Reviews 

536
•
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about the extremely poor customer service, mentioning long waiting times on the phone, unhelpful communication, and rude staff members who offered zero assistance. Reviewers also noted they were left waiting for over an hour in cold car parks without proper communication. Some reviewers were happy with certain parts of the business, noting that their initial outbound journey or quick drop off worked efficiently. A few people also mentioned that individual drivers were polite when meeting them at the beginning of the trip.

What people talk about most

Service

Reviewers highlight negative aspects of service, noting that the advertised meet and greet was frequently... See more

Customer service

Customers had negative experiences with customer service, consistently reporting poor communication and long... See more

Staff

People report negative experiences with staff, highlighting rude, unhelpful, and thoroughly unprofessional... See more

Location

Consumers find location to be negative, consistently reporting unexpected relocations away from the airport... See more

Delivery service

Users describe negative interactions with delivery service due to severe delays and poor communication.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The process itself was straightforward, but the overall experience wasn’t as smooth as expected. It took a while for the car to be brought back on return, which was frustrating after a flight.... See more

Rated 2 out of 5 stars

Customer care Meet & Greet Luton - think this is a general page to review any meet and greet companies at Luton - but my review relates to the above. Drop off was relatively straight forward. Coll... See more

Rated 2 out of 5 stars

Pretty awful. The car park was located in what I can only describe as a building site, all cars were covered in dust. People were miserable. I called to say we were picking up our luggage but it... See more

Rated 1 out of 5 stars

Do not use this company! Dont even want to give 1 star! We haven't even had our car returned. When they eventually answered us, told us to make our way home, and they would deliver our car to us. We... See more

Contact info

2.6

Poor

TrustScore 2.5 out of 5

536 reviews

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No recent history of asking for reviews

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2.6

All reviews

(536)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very efficient

Very efficient with the drop off and pick ups. I would definitely use them again, and wouldn’t hesitate to recommend

1 May 2025
Unprompted review
Rated 4 out of 5 stars

Quick transfer

I recently used this car park for a week and overall had a very good experience. After dropping off my car, the driver took me straight to the airport without any delay. Upon my return, I only had to wait about 12 minutes after calling them, which was very efficient.

My car was returned in the same condition I left it, with the windows opened slightly and staff present, which I really appreciated given how hot the day was — a thoughtful touch. The driver was also very helpful with my luggage.

The only downside was the cost — £95 for a week felt a bit expensive. However, the excellent service, care for my car, and quick transfers made it worthwhile.

Would recommend and use again!

27 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Called me to confirm my time of arrival. Also dropped us at the express drop off area as it was so cold and we had kids so the walk from mid stay would have been long (we just paid the drop off zone fee of a fiver/ well worth it). Great comms and only 7 miles on my car. Many thanks!

28 April 2025
Unprompted review

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