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meetandgreetlutonairportparking.co.uk Reviews 

536
•
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about the extremely poor customer service, mentioning long waiting times on the phone, unhelpful communication, and rude staff members who offered zero assistance. Reviewers also noted they were left waiting for over an hour in cold car parks without proper communication. Some reviewers were happy with certain parts of the business, noting that their initial outbound journey or quick drop off worked efficiently. A few people also mentioned that individual drivers were polite when meeting them at the beginning of the trip.

What people talk about most

Service

Reviewers highlight negative aspects of service, noting that the advertised meet and greet was frequently... See more

Customer service

Customers had negative experiences with customer service, consistently reporting poor communication and long... See more

Staff

People report negative experiences with staff, highlighting rude, unhelpful, and thoroughly unprofessional... See more

Location

Consumers find location to be negative, consistently reporting unexpected relocations away from the airport... See more

Delivery service

Users describe negative interactions with delivery service due to severe delays and poor communication.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The process itself was straightforward, but the overall experience wasn’t as smooth as expected. It took a while for the car to be brought back on return, which was frustrating after a flight.... See more

Rated 2 out of 5 stars

Customer care Meet & Greet Luton - think this is a general page to review any meet and greet companies at Luton - but my review relates to the above. Drop off was relatively straight forward. Coll... See more

Rated 2 out of 5 stars

Pretty awful. The car park was located in what I can only describe as a building site, all cars were covered in dust. People were miserable. I called to say we were picking up our luggage but it... See more

Rated 1 out of 5 stars

Do not use this company! Dont even want to give 1 star! We haven't even had our car returned. When they eventually answered us, told us to make our way home, and they would deliver our car to us. We... See more

Contact info

2.6

Poor

TrustScore 2.5 out of 5

536 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.6

All reviews

(536)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Hidden Parking Gem in Luton

I wasn’t sure should I book this or not but at last minute this was the best economical option to choose.
I am glad that I chose them as the service is spot on and very smooth from start to end.
Pindi Singh was very helpful.
Highly Recommended

26 April 2025
Unprompted review
Rated 5 out of 5 stars

Tanvir

Tanvir, the drop-off driver, was very professional and friendly, making the process easy and stress-free. The car park was clean, well-organized, and felt very secure. Overall, a smooth and pleasant experience.

27 April 2025
Unprompted review
Rated 4 out of 5 stars

Great service only 12 miles on the car

Great service only 12 miles on the car, my wish was only wished it was closer to the terminal for bag drop and collect. Anzar was very friendly and did offer to bring the car to the arrivals terminal upon collection, however we were already on route to the drop off point.

17 April 2025
Unprompted review

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