Zleeps Memory Foam UK Reviews 

335
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

After five month the mattress developed a variance in the support. I contacted Zleeps and spoke to Kayleigh who was excellent in her customer support and customer service and another matress was sent... See more

Rated 4 out of 5 stars

this is now our 3rd mattress from zleeps firs king size then a double and now a single my first 2 mattresses came within 2 days, although this one im still waiting for a confirmation delivery emai... See more

Rated 5 out of 5 stars

I bought the mattress on line - which was easy to do, receiving an order confirmation straight away. Received another e mail next day advising me when it would likely arrive. It was delivered the n... See more

Company replied

Rated 4 out of 5 stars

We bought a firm 30cm mattress, it arrived 4 nights ago and we are enjoying it greatly. The transport and packaging were all well done and arrived within a few days of ordering online. There is a 60 d... See more

Company replied

Company details

  1. Bedroom furniture shop

Information provided by various external sources

Memory foam mattress: Buy One Get One FREE memory foam mattresses & beds direct from the factory. Zleeps offer king size mattress & all memory foam mattress toppers & double mattresses, single mattresses & beds with FREE UK delivery.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

335 reviews

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4.3

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(335)

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Rated 5 out of 5 stars

Outstanding customer service

Due to my own fault i ordered the wronge size as i needed a european size bed which they unfourtunatly do not sel.l the customer service was very helpful and even gave me advice on where i could find the matress ...will recomend to freinds and buy from in future

29 January 2013
Unprompted review
Zleeps Memory Foam UK logo

Reply from Zleeps Memory Foam UK

Hello Andy,

Thank you for recommending us so highly. We are currently looking into European sized mattresses with our manufacturers so hopefully we may be able to help you in the future.

You can always contact us at sales@zleeps.co.uk if there is anything we can help you with.

Best Regards,

The Zleeps UK Team

Rated 4 out of 5 stars

huge price increases so would no longer recommend

We have ordered from this company several times over the past year.
The most recent order was in December 2012, when we paid £69 for a 'bronze' single mattress. A double cost £119, and a small double £109.

We had planned to use this company again and I was about to recommend it to a landlord friend, when I checked the website and found that the single would now (a month later) cost £115! That is a huge increase.

We have had a very good experience with delivery each time we ordered (next day each time), but I would want to look around to compare prices before using them again now. What a shame, as we had planned to buy another two mattresses this year (provided the previous mattresses are still in good condition after a year's usage).
NB Prices have always been listed as 'sale' prices on this website, whenever I've looked.

28 January 2013
Unprompted review
Zleeps Memory Foam UK logo

Reply from Zleeps Memory Foam UK

Dear Customer,

For 2013 we have had in new stock with different specifications and prices so we apologise for the price increases however we can confirm the stock is still on sale compared the original recommended retail prices.

If there is anything else we can help you with please feel free to contact us at sales@zleeps.co.uk.

Apologies once again.

All The Best,

The Zleeps UK Team

Rated 1 out of 5 stars

wouldn't know as they haven't even delivered it :(

There was a 5-7day delivery term on the mattress when we purchased it, but over a week later it still hasn't been made. I spoke to customer services (who were quite rude) who said that it wouldn't be ready until after 2weeks following when I put my order in. I am really disappointed in this, and if I had known it would have taken this long, I would have gone for another company. There are comparably priced mattresses with similar specification on amazons - buy it there!!!!!

22 January 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service

Mattress is exactly as described, my son is delighted with it. Service brilliant arrived within 2 working days.

20 January 2013
Unprompted review
Zleeps Memory Foam UK logo

Reply from Zleeps Memory Foam UK

Hi Judy,

That's great! We are glad to hear you enjoyed your Zleeps experience.

If there is anything we can help you with please do not hesitate to contact us on 08000 124 159.

Kind Regards,

The Zleeps UK Team

Rated 5 out of 5 stars

Good fast service, and a great product.

Arrived on time. Took a few days to decompress and settle down from the transport but is now great.

20 January 2013
Unprompted review
Zleeps Memory Foam UK logo

Reply from Zleeps Memory Foam UK

Hi Martin,

Thank you. We are pleased to hear you are happy with your purchase.

Should you need anything you can always contact us at sales@zleeps.co.uk.

Kind Regards,

The Zleeps UK Team

Rated 5 out of 5 stars

Very impressed with service and quality

We were completely satisfied with the product and the service provided. The packaging of the order which was sent to the courier company for delivery got damaged. The response from Zleeps was very professional and understanding. They quickly deliverded the replacement and collected the damaged product the very next day without delay. I must admit this is the first time we have used this company and a memory foam mattress and it is very comfortable, the price was very much affordable it seems too good to be true. The pillows that are given with the mattress are great and really keep the neck and back comfortable, which means no pain. We have recommended this company to many family members and friends.

19 January 2013
Unprompted review
Zleeps Memory Foam UK logo

Reply from Zleeps Memory Foam UK

Hello Mohammed,

That's brilliant! Thank you for recommending us so highly.

Please feel free to contact us on 08000 124 159 if there is anything we can help you with.

Best Regards,

The Zleeps UK Team

Rated 1 out of 5 stars

UNRELIABLE!

ITEM WAS SHOWN TO BE IN STOCK, I WAS GIVEN A DELIVERY DATE, THEN AT THE LAST MINUTE WAS TOLD THAT IN FACT IT WAS OUT OF STOCK, AND WOULD I RE-ORDER IN 6 WEEKS. NO HOPE!

19 January 2013
Unprompted review
Rated 5 out of 5 stars

A good nights sleep

After moving into new rented accommodation I decided the easiest way to improve the comfort of the mattress was to order a memory foam mattress topper. Zleeps topper arrived within 2 working days of ordering and I have been sleeping very well indeed ever since.

18 January 2013
Unprompted review
Zleeps Memory Foam UK logo

Reply from Zleeps Memory Foam UK

Hi Gemma,

That's great! We are happy to hear we have helped make your bedtime more comfortable.

If there is anything we can you with please do not hesitate to contact us at sales@zleeps.co.uk.

All The Best,

The Zleeps UK Team

Rated 5 out of 5 stars

The best topper available

Jusy try one and if you don't like it I will buy it off you!

18 January 2013
Unprompted review
Zleeps Memory Foam UK logo

Reply from Zleeps Memory Foam UK

Hi Charles,

Thank you very much! We are pleased to hear you are happy with your new memory foam topper!

Should you need anything please feel free to contact us on 08000 124 159.

Kind Regards,

The Zleeps UK Team

Rated 5 out of 5 stars

great product,good price,very speeedy delivery.

very good price compared to other companies,good quality and prompt delivery.thanks

18 January 2013
Unprompted review
Zleeps Memory Foam UK logo

Reply from Zleeps Memory Foam UK

Hi Derek,

Thank you! We are pleased to hear you enjoyed your Zleeps experience.

If there is anything we can help you with please do not hesitate to contact us at sales@zleeps.co.uk.

All The Best,

The Zleeps UK Team

Rated 2 out of 5 stars

Order cancelled by you (Zleeps).

I would refer to an email dated 11 January 2013 sent to me by Zleeps. It stated that there were unforeseen delays and the mattress ordered would not be supplied for 4 -6 weeks or more. As stated my order was cancelled by you (Zleeps).

I have looked at the Zleeps website and the same mattress that I ordered is now £100 plus more and not as much memory foam.

I am in the process of buying a mattress elsewhere.

B. Braines

18 January 2013
Unprompted review
Rated 5 out of 5 stars

good stuff

Great matress.great pillows,but terrible delivery (Yodl)

18 January 2013
Unprompted review
Zleeps Memory Foam UK logo

Reply from Zleeps Memory Foam UK

Hi Karina,

Thank you. We apologise that you experienced problems with yodel delivery service but we are pleased to hear you are enjoying your new memory foam mattress!

If there is anything else we can help you with please do not hesitate to contact us on 08000 124 159.

Best Regards,

The Zleeps UK Team

Rated 5 out of 5 stars

Wonderful/ great value

Amazing value for money, arrived next day, now enjoying a great nights sleep, so comfortable with 2 memory pillows included. Don't hesitate-just buy!

18 January 2013
Unprompted review
Zleeps Memory Foam UK logo

Reply from Zleeps Memory Foam UK

Hello Joanne,

Thank you for recommending us so highly.

We are glad to hear you are happy with your purchase.

Should you need anything please do not hesitate to contact us at sales@zleeps.co.uk.

Kind Regards,

The Zleeps UK Team

Rated 5 out of 5 stars

Mattress as described and timely friendly delivery.

I would definitely buy more products from here, in fact when I get paid I will be ordering another mattress. The price is good, the product is good and the delivery was quick and the driver was a nice guy.

17 January 2013
Unprompted review
Zleeps Memory Foam UK logo

Reply from Zleeps Memory Foam UK

Hi Lesley,

Thank you. We are pleased to hear you enjoyed your Zleeps experience.

If there is anything we can help you with please feel free to contact us on 08000 124 159.

All The Best,

The Zleeps UK Team

Rated 5 out of 5 stars

Great service, great product

I bought king size mattress foam topper and my lower back has been feeling great ever since. The delivery was quick, and after 24 hours I could put the topper on.

17 January 2013
Unprompted review
Zleeps Memory Foam UK logo

Reply from Zleeps Memory Foam UK

Hello Elena,

That's great! We are happy to hear we have helped make your bedtime more comfortable.

You can always contact us at sales@zleeps.co.uk should you need anything.

Best Regards,

The Zleeps UK Team

Rated 5 out of 5 stars

A great way to revive a tired old mattress

I purchased 4 mattress toppers, one for myself and three as Christmas presents for friends. My friends have raved about their gifts and I have been sleeping really well and have not been waking up with aches and pains.

17 January 2013
Unprompted review
Zleeps Memory Foam UK logo

Reply from Zleeps Memory Foam UK

Hi June,

Thank you very much! We are pleased to hear you and your friends are enjoying your new memory foam toppers!

Please do not hesitate to contact us on 08000 124 159 if there is anything else we can help you with.

Kind Regards,

The Zleeps UK Team

Rated 5 out of 5 stars

Excellent service,fast delivery and great value.

Easy to order, fast delivery and great value.

17 January 2013
Unprompted review
Zleeps Memory Foam UK logo

Reply from Zleeps Memory Foam UK

Hello Margaret,

Thank you! We are pleased to hear you are happy with your purchase.

If there is anything we can help you with please do not hesitate to contact us on 08000 124 159.

All The Best,

The Zleeps UK Team

Rated 5 out of 5 stars

Great value, high quality product, prompt delivery.

I had a couple of single mattresses delivered recently. They are both very comfortable, and excellent value for money - less than half the price of comparable products even online. Although the delivery service is not convenient to those who work and can't take deliveries there - we asked our mother in law to take delivery - it is free, prompt and trackable. I phoned customer services who were polite and efficient in telling me whether the stock was available with a likely despatch date. If you can arrange appropriate delivery, I would not hesitate to recommend the product and the company.

17 January 2013
Unprompted review
Zleeps Memory Foam UK logo

Reply from Zleeps Memory Foam UK

Hello Simon,

Thank you very much. We are pleased to hear you enjoyed your Zleeps experience.

Please do not hesitate to contact us at sales@zleeps.co.uk should you need anything.

All The Best,

The Zleeps UK Team

Rated 1 out of 5 stars

Cancelled last minute then took days to get a refund

I ordered the mattress and was told the evening before it was due to be delivered that it was out of stock. They said that it would be in stock in 6 weeks and didn't even make a suggestion for a replacement. They cancelled my order and almost a week later I finally got my money back.

17 January 2013
Unprompted review
Rated 5 out of 5 stars

recommended seller

very good price compared to other companys out there, great service could not ask for any better. would recommend to eveyone.

16 January 2013
Unprompted review
Zleeps Memory Foam UK logo

Reply from Zleeps Memory Foam UK

Hi Gary,

Thank you for recommending us so highly. We are glad you are happy with your purchase.

Please feel free to contact us on 08000 124 159 if there is anything we can help you with.

Best Regards,

The Zleeps UK Team

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