Draw you in with a win on your first deposit then bot winners every game after. Played a tenner won 70 then deposited another 40 to see the same winner come up more then 9 times out of 96 players... See more
mFortune Casino
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I deposited through my bank account won £90 which I withdrew the next day I payed 10 throu phone bill only to be told that they want my phone bill sending in plus bank statement to show I pay my bill,... See more
Company replied
Terrible terrible casino. Withdrawal process and required docs for withdrawal is an absolute joke, seen some of these places require some nonsense but mfortune take it to another level. Avoid them at... See more
Company replied
Won £67 and they declined my withdrawal request. After spending 5 attempts totalling 2hrs on the live chat I’m still no further along. They’ve requested 10 documents from me which I’ve sent. But every... See more
Company replied
Company details
Written by the company
With exclusive mobile slots, bingo and casino games you can’t play anywhere else – right at your fingertips – there really is nowhere better than mFortune Casino. With huge progressive Jackpots, great mini-games, and generous bonuses (that include our £5 sign up bonus and 100% first deposit match) you won’t find anywhere else quite like mFortune. We’ve waived wagering requirements too meaning you keep what you win – even from a free bonus! Join the mFortune family today. We're based in the heart of the West Midlands and our complete service offering takes place in-house; from game concept to design and build, to Customer Support and Marketing. Welcome, to the mFortune family.
Contact info
Halesowen, United Kingdom
- 01384880842
- support@mfortune.co.uk
- mfortune.co.uk
You have been warned.i review and…
You have been warned.i review and promote casinos on the biggest channel in the UK on behalf of players.after reviewing this sites bonus wich we did not recieve 250 spins we was told to upload I'd wich we did.no response.we then contacted today and was told we have 2 accounts therefore you can not have your bonus.we do not have two accounts as you are unable to actualy create multiple accounts with apprently exact same details.so it is lies so no bonus has to be payed.i am now filing for the removal of mfortune as allso numerous reviews on here are bots.please please do nor play this site until further notice.i do this for you guys for 15 years and have helped in closing 2 corupt sites.and this is another.i have a full review and column in my paper on this site and gathered all our evidence for our contacts in the gambling commission as I know you guys are unable to directly complain regarding these issues to gambling commission.
30 January 2023
Unprompted review
Reply from mFortune Casino
Hi Paul,
We are sorry to hear of any issues you may have experienced.
All our bonuses are awarded when the specific criteria for that bonus has been met. Please make sure to check the terms and conditions of each bonus so you are aware of the criteria.
If you believe you have not been awarded your bonus when you should have, please contact us on complaints@mfortune.co.uk. We look forward to doing our best to put things right for you!
Thanks,
PocketWin
Terrible support service
Terrible support service. So much confusion. They cannot verify that I have an account. Asked me of my registration details and I forwarded to them. They then reply to say there is no such account. When I go on to register I get the message that my number is already registered with them. I have been going back and forth like that via email with the support team. I now think the mFortune site is no longer genuine but a scam.
20 January 2023
Unprompted review
Reply from mFortune Casino
Hi Tee, thanks for getting in touch.
We appreciate all feedback we receive, whether it’s good or bad. When any concerns are raised, we will always investigate further and offer training and feedback where required.
If you would like to offer us further insight into what you are unhappy with, feel free to do so via complaints@mfortune.co.uk and include your personal details and description of your issue.
Thanks again,
mFortune
Terrible
Terrible. Took over a month to withdraw my winnings and will never use again. Verified my account using my driving licence and bank statement and after that they requested a further 18 (Eighteen) different bank statements and they lost some which made me furious as of course the personal data is sensitive and had to resend it. Avoid.
Update - Got the usual message that they take these things serious and to contact them which I did only to go through the same procedure again. Waste of time
1 December 2022
Unprompted review
Reply from mFortune Casino
Hi Paul,
We care about your enjoyment and are disappointed you haven't had a great time with us so far.
We take all issued seriously and will do our utmost to resolve any issues you may have.
To better understand what we can do for you, please contact us vis the Live Chat option on our website, and include a description of your issues.
We look forward to doing our best to put things right for you!
Kind regards,
mFortune
Spent 50 won 30 and they won't pay it…
Spent 50 won 30 and they won't pay it or provide the information I asked for they even blocked my account,now I'm being told several days later something totally different,and don't have the arn or trn my bank asked you's to provide .not the first time either I won 650 have yous found loop hole to only pay 250 or 200, and to top it off am registered as disabled and this is how you treat you vulnerable customers...what's the point in bouns cash you have demo mode ..customer services weren't help full at all they dint even know what an arn or trn was and they deal with this all the time...I have nothing positive to say about your company
23 December 2022
Unprompted review
Reply from mFortune Casino
Hi James,
We care about your enjoyment and are sorry to hear you have encountered some issues while playing with us.
So we can assist you further with your query, we would ask that you contact us via Live Chat on the website, with a description of your issue.
We look forward to putting things right for you soon!
Kind regards,
mFortune
I haven't had problems with withdrawal…
I haven't had problems with withdrawal or deposit. But the payouts are just a joke. Let's say if your bet is 45p - 9 lines x 0.05, when you hit a feature symbol like bonus or free spins it doesn't multiply your overall bet, but the bet per line. Every other casino I've played at multiplies the overall bet.
31 December 2022
Unprompted review
Reply from mFortune Casino
Hi there.
Sorry to hear you haven't been having much luck lately.
Casino games are ones of chance and so wins are entirely random. All our games are independently audited and checked to ensure fairness.
We hope your luck improves soon!
mFortune
So I spent thousands on this account…
So I spent thousands on this account through the years I’ve withdrawn a few times with my I.d cards etc and then now they want all the cards I’ve used which been many different old cards different banks etc one bank is Santander which changes the issue number each time u get card so my follow up card wasn’t accepted as they didn’t recognise this then when I go for help online half of them went through security with my details fine and still didn’t get the help I needed and then when I tried again said this isn’t your account so I tried again and then it said my hello with my dads name as the account holder so couldn’t get through now my i.d as my self a female with different name to my dad obviously has been successful uploaded from previous and now all of a sudden my account is in my dads name !!!! He has an account in there I’m assuming it’s his account they got a system error but I’m having no help with this it’s a joke the amount I’ve spent to the amount I withdrawn is substantial it’s like it’s purposely trying to keep my winnings thing is if I carried in using the account I’d put in even more so it’s only a 300 withdrawal they are the worst site ever
31 December 2022
Unprompted review
Reply from mFortune Casino
Hi there,
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
To better understand what more we can do for you, please contact us on complaints@mfortune.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
mFortune
Disgusted
Every single review, same reply from this company… go to live chat!!
Waste of time!! Tried to withdraw £30 & yes, they want every document! Already sent licence and phone documents and now want a bank statement!! Absolutely not!!
Thinking of taking this to the ombudsman as ok, it’s only £30, but if they’re doing this to everyone, isn’t this fraud?
I could see the point if it was to withdraw hundreds of pounds, but £30? Come on!!!
16 December 2022
Unprompted review
Reply from mFortune Casino
Hi Karen,
We care about your enjoyment and are unhappy to hear you have had a negative experience with us.
We understand waiting for a withdrawal can be frustrating. A delay in payment could be the result of a few different things.
We may require extra information from you, such as verifying your ID, bank account or address before we can process the withdrawal. This is so that we can protect your funds and ensure we are paying the right person.
All documents sent to us are kept private and confidential.
We take all complaints seriously and will do our best to resolve issues.
To discuss this please contact complaints@mfortune.co.uk and include your personal details and the issue.
We look forward to doing our best to put things right for you!
Kind regards,
mFortune
Wouldn’t even give one star
Wouldn’t even give one star, the amount of money I’ve deposited is a joke! Spoke to someone on the phone a couple of weeks ago, they stated I needed to send in a screenshot that states my number and that I’ve paid my phone bill. I’ve previously sent in my provisional as a form of ID. To then get a text today saying to contact support and they ‘need additional information’ about a bank statement that states I’ve deposited from it.. when I used my phone number. AVOID. They come up with any excuse so you can’t withdraw your money!
7 December 2022
Unprompted review
Reply from mFortune Casino
Hi Beth.
We want you to enjoy your time with us, and are unhappy to hear you are disappointed.
We understand waiting for a withdrawal can be frustrating. A delay in payment could be the result of a few different things.
We may require extra information from you, such as verifying your ID, bank account or address before we can process the withdrawal. Please contact our Live Chat via the website to check we are not waiting on any information from you, and so that we can resolve this issue for you.
We look forward to putting things right for you!
mFortune
I deposited alot of money Saturday…
I deposited alot of money Saturday night I was aloud to deposit some of it first time, secondly I deposited the rest that wanted I'd! Said I would have confirmatory in an hour!! What is that about still no text!! Its discusting behavior and I went back on the site and its saying my withdrawal is still not there! I will be going to the police on Wednesday or Thursday unless my money that I won ain't it my bank! I have all screenshots etc! And can easily find the iPhone address when you are! It's disgusting 😒!
3 December 2022
Unprompted review
Reply from mFortune Casino
Hi Carrie,
We are sorry to hear you have experienced some issues while playing with us.
We appreciate waiting for a withdrawal can be frustrating. A delay in payment could be the result of a few different things.
We may require extra information from you, such as verifying your ID, bank account or address before we can process the withdrawal.
During the lifetime of some accounts, our players may be asked to provide us with ID. This is so we can protect your funds and ensure we are paying the right person. All documents sent to us are kept private and confidential.
Please contact our Live Chat via the website to check we are not waiting on any information from you.
Thanks for understanding,
mFortune
withdrawal fees on gambling platforms…
withdrawal fees on gambling platforms are totally unethical
4 December 2022
Unprompted review
Reply from mFortune Casino
Hi Vicky,
We are sorry to hear you are unhappy with certain aspects of our terms.
We do advise in our terms and conditions that we operate a fixed fee of £3 for any individual withdrawal under £10 when the payment method is anything other than debit card, and where the withdrawal is not being sent back to the same payment method.
Any withdrawals above £10 would not incur a charge.
If you do require any further support, please contact us via our Live Chat feature on our website.
We hope this helps!
mFortune
Same rubbish as cashmo
Same rubbish as cashmo , don't sign up or u will get a thousand spam texts for their crappy games that r dead spin city
24 November 2022
Unprompted review
Reply from mFortune Casino
Hi there.
Sorry to hear you haven't been having much luck lately.
Casino games are ones of chance and so wins are entirely random. All our games are independently audited and checked to ensure fairness.
if you did ever want to stop any text messages, you can manage your marketing preferences once logged into your account, or you can contact us to disable the promotional messages for you.
If you do need more support, please contact us on Live Chat via the website.
We hope your luck improves soon!
mFortune
Honestly I think 1 star is being far to…
Honestly I think 1 star is being far to generous for this site. I think the wage ring requirement is a load of ****. Not to mention you the minimum you can withdraw is £30. How is this site still running? Asks for every bit of identification under the sun. Terrible games looks like the type of games you’d find on a crack heads phone. Stay well away from this awful site
24 November 2022
Unprompted review
Reply from mFortune Casino
Hi Ashley.
We care about your enjoyment and are unhappy you haven't had a great time.
We do advise within our terms and conditions that if you have not made a deposit with us, the minimum amount you can withdraw is £30. Once you have deposited with us, the minimum withdrawal amount is £5.
During the lifetime of some accounts, our players may be asked to provide us with ID. This is so we can protect your funds and ensure we are paying the right person. All documents sent to us are kept private and confidential.
Like many casinos, we do have wagering requirements on free bonuses. At PocketWin, this is 40x and is clearly stated in the terms and conditions of the bonus. There are no wagering requirements on players own deposits.
For further assistance contact us on Live Chat on the App or on our website.
Thanks,
mFortune
ABSOLUTE SCAM AVOID
ABSOLUTE SCAM AVOID
If you have a bonus one day and dont win anything, not only do you need to get the bonus balance to £0.00 before you deposit again you also have to contact them to reset your bonus wagering requirements even though your bonus balance is at £0.00. Apparently your bonus wagering carries over even though the bonus balance is £0.00. Can you believe that?!? I have never seen such a scam in all my life. How they get away with that is UNBELIEVABLE. Do NOT join this site or their sister companies: Dr.slot, pocketwin, mr spin, jammy monkey. They were fined £3.5m last year and continue to con their customers. PLEASE AVOID
22 November 2022
Unprompted review
Reply from mFortune Casino
Hi John,
Like many casinos, we do have wagering requirements on free bonuses. At mFortune, this is 40x and is clearly stated in the terms and conditions of the bonus. There are no wagering requirements on players own deposits.
We do advise that if your bonus credit balance is at £0.00, players should contact us to remove any remaining bonus wagering balance. You can always check your bonus wagering balance within the 'Banking' menu when logged into your account.
For further assistance contact us on Live Chat on the App or on our website.
Thanks,
mFortune
I requested a withdrawal of £40 they…
I requested a withdrawal of £40 they asked for every document you could think of still not enough supplied everything still no joy.. stay away from this site. Every excuse not to pay out.
15 November 2022
Unprompted review
Reply from mFortune Casino
Hi Michael,
We understand that waiting for a withdrawal can be frustrating. A delay in payment can be the result of a few different things. We may require extra information from you, such as verifying your iD, bank account or address before we can process the withdrawal.
During the lifetime of some account, our players may be asked to provide us with identification. This is so we can protect your funds and ensure we are paying the right person.
All documents are kept private and confidential.
For further assistance, please contact us on Live Chat vua the App, or on our website.
Thanks for understanding,
mFortune
Misleading advertising re…
Misleading advertising re bonuses...complete con. Incomprehensible bonus "payouts" which aren't accessible unless you have lost everything you put in.
The response below has no bearing to my complaint. I contacted to livechat who admitted your "welcome bonuses" were complicated and confusing - i.e a con! I appreciate casinos are a game of chance but wont play at one where they deceive you from the get go.
6 November 2022
Unprompted review
Reply from mFortune Casino
Hi James.
Sorry to hear you haven't been having much luck lately.
Casino games are ones of chance and so wins are entirely random. All our games are independently audited and checked to ensure fairness.
If you would like to discuss your account further, we would recommend that you contact us via our Live Chat feature on the website.
We hope your luck improves soon!
mFortune
Wish i could leave ZERO STARS!!!
Wish i could leave ZERO STARS!!!
Provided all documents. Everything approved.
They reversed my withdrawal to my cash balance and deleted my card details so now when i go to cash out it says no card eligible And wont let me add one either! No bank transfer option either and the live chat just keeps saying use bank transfer? HOW WHEN THERE F ISNT ONE!!!! FRAUD COMPANY SAVE YOUR MONEY!!!
5 November 2022
Unprompted review
Reply from mFortune Casino
Hi Naveed,
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
To better understand what more we can do for you, please contact us on 01384 884468 between the hours of 8AM and 8PM Monday to Friday, or 9AM and 6PM on weekends, so that we can discuss your account further.
We look forward to putting things right for you!
Kind regards,
mFortune
We look forward to doing our best to put things right for you!
Kind regards,
mFortune
Stay well clear
I requested a withdrawal in July for only around £30 and they are still refusing to pay. I have provided every document I could, but they still ask for more. I'm surprised they don't ask for your waist/shoe size or your sexual preference.
Its made intentially difficult to withdraw money. They are more than happy to take your money but don't bother trying to withdraw it.
Keep the £30 it will be worth every penny if people stay away from this scam site!.
Phil username/mob- ending 6218
2 November 2022
Unprompted review
Reply from mFortune Casino
Hi there,
We care about your enjoyment with us and we're disappointed to hear you haven't had a great time so far. We take all reports of dissatisfaction seriously and will do our utmost to resolve any issues you may have.
We understand waiting for a withdrawal can be frustrating. A delay in payment could be the result of a few different things.
So that we can further assist you, we would recommend that you contact us via the Live Chat feature on the website to discuss your account.
We look forward to putting things right for you!
Kind regards,
mFortune
SCAMMERS 100%
UPDATE 9th February 2023.. randomly recieved a payout just now, had not been in touch with them what-so-ever, whattt!? FIFTEEN weeks later they randomly send me a payout? What's up with this casino...
No payout, lucilky deposited through paypal so was refunded; AVOID THESE FRAUDSTERS likethe plague
Edit in response to reply:
MFortune, happy to let me sign up and deposit money with zero checks, and close my account without paying any winnings out.
NOBODY is falling for your bullcrap. No payment recieved and my refund was given by PayPal, lesson learned and i emplore anyone reading this to only gamble with reputable companies.
MFortune is 100% a scam and the people who run it are crooks. No friggin way would i send any ID to a scam company like this, their paypal account has their website listed as "www.f*ckyoubitch.com" a sad joke from a pathetic scam.
Hope you all get what you deserve xx
EDIT AGAIN: Paypal doesn't allow you to screenshot for security reasons, just look yourself; it's your paypal account! Clearly shows your website as www.f*ckyoubitch.com.
ALSO; How about sending me my payout that was supposedly confirmed? E-mail of the account (that is now closed) is neekowiggles (at) Gmail (dot) com
Nope? Didnt think so. Bad business practice and 1000% a scam. If you can take peoples money from the initial "verification" you should be able to pay out too. It's a garbage excuse. AVOID EVERYONE. You can tell from their facebook page they delete all bad comments and block people as posts say they have responses but don't show up. They know what they are doing.
24 October 2022
Unprompted review
Reply from mFortune Casino
Hi Graham,
We are sorry to hear this and would like to investigate further. Could you please send screenshots of this to us so that we can look into this.
You can send it to us via the account or alternatively you can send this to us via email support@mfortune.co.uk.
When you do sign up to mFortune we verify your registration details to confirm you are over 18, using our in-house verification system to check available public records. This does enable you to make deposits and continue playing our games.
Thanks,
mFortune
Disgusting company
Disgusting company. Been waiting for a withdrawal for nearly 5 weeks. Sent every little of detail asked for and so irresponsive.
STAY AWAY AT ALL COSTS!
15 October 2022
Unprompted review
Reply from mFortune Casino
Hi Joseph,
We understand waiting for a withdrawal can be frustrating.
A delay in payment could be the result of a few different things.
We may require extra information from you, such as verifying your ID, bank account or address before we can process the withdrawal.
During the lifetime of some accounts, our players may be asked to provide us with ID. This is so we can protect your funds and ensure we are paying the right person. All documents sent to us are kept private and confidential.
Please contact our Live Chat via the website so that we can assist you further.
Thank you,
mFortune
Waiting over 5 month for 30 plus pounds…
Waiting over 5 month for 30 plus pounds due to identity problems which I sent
17 October 2022
Unprompted review
Reply from mFortune Casino
Hi Leemarshall,
We understand waiting for a withdrawal can be frustrating.
A delay in payment could be the result of a few different things.
We may require extra information from you, such as verifying your ID, bank account or address before we can process the withdrawal.
During the lifetime of some accounts, our players may be asked to provide us with ID. This is so we can protect your funds and ensure we are paying the right person. All documents sent to us are kept private and confidential.
Please contact our Live Chat via the website so that we can assist you further.
Thank you,
mFortune
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