mFortune Casino 

0 stars, I’m absolutely sick of this AWFUL “company”, I’ve requested to withdraw well over £500. I had to do all id, phone bill etc.. to then be told on live chat that they can only see a withdrawal of £2!!!! and I’m sick of seeing the same reply by a bot on this site. I am now going to seek legal advice as now I feel like this is 100% fraud/theft

Just played roulette again 81 percent of board covered lose lose lose lose lose lose lose lose lose then when takes all your money you change your bet the number you most money comes out random your fixed scam don't bother with machines checked regularly is a false miss conception to fool the public under freedom and disclosure act you fail to produce such evidence

Absolute b***s**t!!
Won £490 then when withdrawing surprise surprise want to know what I had for breakfast!
Don’t take peoples money fully knowing your not going to pay out.
I will be taking this as far as possible so you can stop doing what you are doing.

Deposit Bonuses/Promotions are okay, pretty much the only okay thing about them and the other sites associated with Slot Factory.

The free spins are some of the worst I have ever encountered and I don't mean free spins from a deposit, I mean the free spins bonuses.

I record all my sessions so have uploaded evidence to YouTube, just search "Slot Factory" and find videos by "Collection Time". In 2 videos you see me get the free spins bonus, 1 took me over 19 mins of play on the same game to get and won me... Drum roll.... £3 off 5 x 60p spins.

The cat and mouse game is really dire. Free spins often lead to zilch, not even a single win.

Games are too heavily weighted, realistic RTP for them is closer to 75% and the Gambling Commission really need to look at Slot Factories license and do an audit on their games. Would rather recommend my friends to eat one of my wet farts than play with mFortune.

Seem to have fallen for the same trap as everyone else,

Used my phone to pay, everything seemed fine, got my money back so thought i'd cash out. they then ask for ID. seems fair as it was done by my phone. then precede to constantly ask for more and more, sent over the phone bill, showing direct debit payment, then show screenshot that DD came out and now saying not good enough and essentially see that there is money in the bank account, STAY AWAY, I'm still going to be doing what I can to get this sorted! out of principle

Zero Stars.
Please please please do not sign up to this ‘mickey mouse’ site. The worst casino experience of my life. And I have played dozens of online casinos. The games are very poor and the customer service is none existent. If you win they do not pay out. Please please please stay well clear.

This is the biggest rip off i have ever played please stay away from this site it's no good it just takes all yoyrmoney and nothing in return its just one big rip off its getting deleted for evet please stay away from it

Stay away! Joke company! Jumped through hoops sent numerous id and bills and they won’t accept it. Asked to wait for my next months bill and then send it to them. Holding my money till then. They would just reject it next month anyway. Stay away! Any good reviews are fake. Don’t deposit anything with them ever they will hold your money! I’ve contacted the ombudsman to resolve it for me now as it’s beyond robbery and a joke.

Update
You’ve said you cleared it all and my withdrawal would come through now you ask for more info? And keep contacting for it when before you would hang up and close the chat! Just want my money back!!!!!!! Money back close the account!!!!!!

Who on earth are giving these fraudsters anything but a 1 star! Quick enough to take your money and offer you countless bonuses but then when you try to withdraw your winnings they want your whole life expenses and bank details! Cut you off chat and on the phone, asking for 4 kinds of ID checks before they can talk to you on the phone then get to the 4th ID and ask you for a chat name on bingo when I don't even play bingo! So now won't even allo me to discuss my account over the phone. This has been going on for nearly 2 months now and it's gone passed the fact I've fairly won and am ant my money, it's now principle, you owe me my winnings and 1000's of other people by the looks of it, you should be closed down.

Same review as everybody else really. After jumping through loads of circles trying to withdraw I finally had all 4 forms of verification accepted, so I thought. After allowing me to withdraw £450 I got a text saying they needed more verification, this amount is unheard of in any bookies I’ve ever used. I login to find that they now want a video of me and my ID, a screenshot of my bank statement showing that I get paid and ANOTHER screenshot of my Apple wallet, which had already been accepted previously.

I’ve been trying to do sort this out for around 2 months now with no joy and the communication is always the same. The money hasn’t been deposited back into my account and the withdrawal hasn’t been processed.

Will update this review if it ever gets resolved.

UPDATE: I uploaded 6 files/screenshots to prove that I receive a wage (no other casino requires this) and it still got rejected even though it’s the exact same as the example that they give, this is beyond a joke now and the communication is terrible, giving you the same responses over and over again

Ten years been paying won’t be any more taken money for games that where not played spoke to chat to confirm asked for a refund can’t be issued because my tickets are still sat there asked well how do I use them then and she says I’m looking into it then kicks me out of chat after 6 different chat hosts closing the chat on me I’ll take the loss but please people these reviews are real the sight use to be good now they are robbing people I have the screen shots from all 6 yes 6 hosts telling me the same thing and then closing the chat on me once they realise they have robbed me !!!!!!!!!! F u mFortune be reporting to trading standards to

0 Stars if i could, going to the gambling commission about these con artists, requesting ID everyday just so they dont pay out, spent 40 minutes on the phone to a young lady yesterday who assured me they dont need anything else, wake up this morning to it requesting yet more identification, call back up just for them to say its a computer error and it will now be processed within yet another 1 working day.

Chap i spoke to today did not care at all, requested to speak with a manager that was declined.

BE WARNED THEY DO NOT WANT TO PAY OUT EVER. QUITE HAPPY TO TAKE YOUR MONEY, BUT NOT PAY IT BACK.

NEVER PLAY WITH THIS SITE! Absolute scum I deposited £30 one day and won £150 then the next day done pretty much the same thing and with people who have gambling additions like me keeping money in your account when these scum don’t let u withdraw u end up gambling it both days in a row never ever will I ever put a penny back in this site and for sure I will be taking it further. I sent all the ID they requested and few days after I got a message saying they would like to see my ID which I provided a few days before. Absolutely shocking. I tried to email them none of the emails are valid. Please guys don’t waste your time! They just want your money but don’t want to pay you any winnings!! If I could rate it a massive 0 I would!!!

Update: received an email telling me to email there complaints team which I have done. Let’s see how long it takes to get a reply I will keep you all updated.

Update: they have now self-excluded my account without contacting me why and also I never ask to be self-excluded they just done that because they know I’m right and I’ve exposed them.

Please I’m begging you all do not play delicious slots they are absolute scam artists and you will get robbed of your money!! I honestly wish what I knew now I knew before I deposited.

I won £30 from the £10 free I received for signing up. I withdrew the £30 on Sunday night (24th). I had my ID Checked and everything was okay. Recieveda text message at 12.10am on the Monday to confirm my ID was okay and the withdraw has been sent to the team to process. I received a message this morning at 11am, on the third working day that my withdrew has been processed and sent to me. It's now 17.43pm... a total of 6 hours and still not received anything from mFortune. I rang my bank and my bank have confirmed that no money is waiting to go into my bank from mFortune. My bank asked me to ask mFortune for a TRN (Transaction reference number) and my bank could tell me exactly what is happening with the payment. mFortune refused to give me this and checked my bank details for the ones I requested they said they match and I have to wait 5 working days for them to be able to do anything. My bank was amazed at this and have confirmed a bank transfer should take a maximum of 2 hours at most. (My bank is fast) so now I am thinking have these guys even sent this ??

As soon as I recieve I will update, but if this company wants to be bigger they need to sort this sort of stuff out!!

I am scared to put any real money into the site, it's a shame aswell as it's a good gambling site for the games and stuff.

I received money at 5.20am on Friday morning.
So basically guys if your a non depositing customer and win £30-50.
Withdraw and provide ID. They will accept 2 forms and then send a text to say ID is confirmed. Then literally 3 working days later you will get another text saying your money has been processed to your bank.
Then I got mine in about 18 hours of this text.

Read my other reviews to know I am a trusted reviewer.

Wager requirements on bonuses are absolutely shocking, Won £500 on a bonus but had to bet another £5,000 + to actually withdraw (Impossible)

I have had a win of about £400 which was when I first joined but since then it has been down hill - Withdrawals was no problem but the win ratio on the slots are not so great at all - I understand they have been audited but honestly I feel like this the worse case of house always wins! and when you do win you win minimal amount.

Stay away in my opinion

If I could give this 0 I would. I played last night and in every room the same winner over and over again. I just went on it this morning the same person was on again and guess what won every game . RUBBISH SITE STAY AWAY.

Absolutely love this site been a member of mFortune for years and not had any problems at all! Withdrawals are quick too sometimes they’ve gone in within the hour of receiving a text message.

Very bad site maybe scam .. I win €40 after i speak about my money and cancellation my account really scam and I have prove in my mail ..

Never had any trouble withdrawals until this week! Which just happened to be my highest withdrawal to date at 490. I was asked for proof of I.d on 6.7.2022 two days later after many live chat conversations on the 7th , being promised it would be processed that day it did not happen. Today is the 8th and I requested a callback were I was told again I.d was received on the 6th and banking would process it today as it had been marked as escalated to be pushed forward and still no funds processed to my bank account!! mfortune I you really going to swindle me out of my money ? As your live chat say one thing k and your calls say another! Live chat also send scripted responses without really answering your questions and avoid allowing you to speak with a manger! As I was told "you will only get the same response I gave you" shame on you mfortune WHERE ARE MY FUNDS ???

Literally does whatever they can to stop you withdrawing money, played with them for years no issue only needed proof of ID and a recent bank statement, now they want all of that again but a copy of a recent phone bill and all of my transactions to show that it has been paid... Now claiming to want proof for next months bill and suggesting I pay this early just to get my withdrawal...