Miinto España 

ESTAFA. Devolví un pedido de 1300€ y no reembolsan nada, diciendo que ha habido un problema con la entrega, y NO ME RESPONDEN en email, no me atienden ni si quiera a la estafa que han hecho conmigo. No compreis, voy a compartir esta experiencia en todas las redes sociales y no voy a parar, dentro de poco abriré una disputa con el banco y hablare con la OCU, y si hace falta pongo una denuncia. INACEPTABLE

SCAM. I returned a €1,300 order and they won't refund anything, claiming there was a problem with the delivery. They DON'T RESPOND to my email, not even addressing the scam they've perpetrated on me. Don't understand, I'm going to share this experience on all social media and I won't stop. I'll soon open a dispute with the bank and speak with the OCU (Spanish Consumer Protection Agency), and if necessary, I'll file a complaint. UNACCEPTABLE.

Would be better if article was sent to my address directly as I put it when I made the purchase. Also not sure about how the return system works, hopefully it is great.

Great experience!

Esta no es la primera vez, y como siempre estoy muy satisfecho

Always great ordering from Mintoo. Never a miss match or anything wrong.

Ordered an item and confirmation received I will get it within 1-5 working days. I've got email my item is delaying and expected witing 8 working days. Hopefully that will happen. Good thing, I've received email with explanation my item delaying, which is very important for the buyer to understand that seller is really thinking about the buyer and doing his best to fulfil all the requirements. Hopefully delay will be compensated.

He realizado por segunda vez la compra de una prenda, la primera vez me enviaron una talla errónea, y ahora me la vuelven a enviar pero estropeada, un chaquetón d más de 700€!!!. Estoy reclamando por mail y por el chat y no me responden.
La primera vez fueron rapidísimos pero ya no me parece una empresa seria. Espero que me respondan en breve.
18/11/24
Hoy a las 16:49 he recibido la siguiente respuesta por parte de MIINTO:



Dear Cristina

We regret to inform you that the complaint about a defective item we received from you, in relation to order 238XXX is rejected and we cannot proceed further.

The reason why the complaint has been rejected:

After carefully reviewing the details provided, it appears the issue falls outside the criteria of a defective item. We’ve noticed that you have initiated a return already, to expedite the resolution we kindly ask you to ship the item back to our partner boutique as soon as possible.

Rest assured that any details you’ve included in your claim here, will be passed on to our partner boutique for their reference.

Once the partner boutique receives the item, they will process it within 7 days. You will automatically receive notifications regarding the handling of your return.

Should you have any further questions or require additional assistance, please don’t hesitate to reach out to our Customer Success Team here.

How to proceed now?

If you wish to add additional details to the complaint and have us review it again, please register a new complaint using this FORM.

If you wish to complain about the processing or resolution, you can find more information about how to raise a complaint to national or EU consumer associations in our terms and conditions.

Have a nice day,

Best regards

Os envié fotos de los daños que tenía el abrigo
Hasta en 4 zonas diferentes justo el mismo día que lo recibí por lo que, podrían explicarme que quieren decir con que no se cumplen los criterios para reclamar por prenda defectuosa?.
Espero que me solucionen en breve todos estos inconvenientes y me devuelvan lo antes posible mi dinero.
Por supuesto les digo que el servicio está siendo lamentable.
Para la gente que lo lea antes de comprar, tenganlo en cuenta.

I own a boutique which sells through Miinto. They do not pay the shops that provide their inventory and after months of trying to resolve the issues directly with them, I have received no response at all. I am a small family owned shop and they owe me thousands of euro. I have no hope at this point of recovering any of it. I hope with this review to gain their attention and encourage them to respect their vendors which keep them in business.

Top!!! Best price & quality!

It was the first time I bought in miinto. And I will come back to buy because it has been a very good experience. I wrote customer service for a question and the solved me my doubts.
Tina

I was just receiving my order. I did order Z Zegna sneakers. I was getting some other brand nothing to do with Zegna. That same sneakers are ones from the photo, so they scammed me with fake name advertising. I will call police for this

quick delivery! unfortunately size was too small and had to return. refund also super quick! very very good experience!

Ordered a purse on June 16th (order number 213062), informed there was not a delivery company available on June 19th, and received ZERO feedback on any reimbursement for the purse I paid or anything to let me know I’ll be reimbursed and ZERO response to the 3 emails I have sent in the last 7 days, completely disrespecting your 3 days response time. I’ll never purchase anything from you again and I find your approach, your service and your customer service completely UNPROFESSIONAL!!! Respond ASAP!

Fast delivery

Very prompt answers and support.

The cancelled my order after paying it and I’ve not received already the shipping charges that I paid with the order.