Vale Mill Reviews 51

Bought one of their retractable washing lines. Didn’t get around to fitting it for a couple of months so probably binned the receipt. The product is rubbish, line just does not stay taut. Manufacturer not interested since I don’t have the receipt. Lesson learned for me; this is just rubbish

Poor quality products, I bought a clothes airer for £30 which was considerably more expensive than other products, thinking it would be good quality. It failed after 6 months just through normal use and Minky refused the warranty. I'll never buy another Minky Product again. Terrible company.

I rang Minky to get some general information about my product that I purchased. I tried to have a normal conversation with the advisor. But the advisor on the phone had an uncaring, argumentative & bad attitude. I can understand the issue is my problem to resolve but why work in customer service if you’re going to treat customers like they are nothing? I wasn’t rude at all but I simply can’t understand people who are just spiteful. The reason I’ve given this review 2 stars is because of the bad customer services. Even though the customer service wasn't great, Minky do make some fantastic products but they need to work on how they treat customers in future or they will lose customers.

Rubbish quality retractable washing line. The tension quickly disappeared and the cleat underneath broke twice, dumping my washing on the garden. Easy to mount on the wall so will be easy to remove.

Bought a Minky mop and I know it wasn’t particularly expensive but what a load of rubbish, the mop holder does not click in tight enough to support the mop it’s not big enough so you cannot get the head in to rinse properly without using your hands. Utter waste of money would have returned had I not tried it out first. Certainly will not buy replacement heads it will be in the dustbin.

Purchase through their website never arrived after 10 days waiting, so contacted customer services who offered to send a replacement. I asked when the original item was dispatched and for the delivery tracking information, they then confessed it had never been dispatched. How can they 'replace' something they never sent in the first place? Whilst I'm genuinely disappointed by the poor service, I'm even more furious about being lied to by them suggesting a replacement as if the item had been lost when it was never sent!

Our washing line is one week out of warranty and broken. This is a common fault as we have seen from previous reviews. Initially, they refused to replace it but when I argued my case they agreed over the phone. They asked for proof of purchase which I emailed and my postal address to send the replacement. However, they subsequently changed their mind and refused the honour the replacement. I was very surprised at this but can see from previous reviews here and on Amazon that their products commonly have issues and customer service seem to push the blaim on the consumer.

Would give no stars if possible. Bought ironing boards and covers for years without issue but my latest purchase for a 40m tower airer at £35 was complete tatt and not fit for purpose. It was self assembly and came in 1000 pieces one of the pop studs for fixing the uprights together was missing another as flimsy soft plastic deformed, there was also sharp metal swarf around the holes for the buttons to pop through, and when I got it together the uprights which looked off true before assembly but hoped would come together when assembled resulted in a completely bandy airer that wouldn't even stand straight with nothing on it. It came with a 1year manufacturers warranty but straight away minky said not their responsibility and insisted on saying it was broken rather than faulty components and rubbish design and materials after 6 or 7 e mails back and forth with me saying manufacturers warranty means you/minky and them saying return it to the retailer I gave up wrote off the £35 and though I like to buy british will never buy anything from them again. The products now are so shoddy they don't even stand up to assembly let alone washing on them or wheeling the unit around don't waste your money. Retailers tell you to go to minky but minky won't accept returns and will fight to the death to avoid any responsibility so warranty is worthless.

Wish I could give 0 stars!
Bought a three tier airer for my babies clothes and one leg has buckled in under 2 months of use. The “warranty” doesn’t cover this as the airer must apparently have been overloaded to cause this to happen. I have never overloaded the airer as it is only for baby clothes.

Excellent customer service answering my queries and quick despatch of items required.
Can totally recommend

Excellent customer service would absolutely recommend, they promptly solved my problem well deserved 5 stars.

Awful customer service! Ordered a Minky package for my daughter at uni .The parcel never arrived I have no email of dispatch .Left it a few days and emailed Minky to be told it had been lost .Apparently they have sent a replacement, but still no dispatch email or order number of the replacement.I have emailed yet again but no reply .Don't bother ordering from them .Awful

Great products at a great price. I have had no issues with this company, order arrived promptly, everything was as ordered, well packaged, good information received via email about dispatch and delivery.

Shoddy products and look for anyway to get out of honouring the warranty. Purchased a rotary line from them that has broken, they say it looks like accidental damage, the faulty part is the inner of the lifting mechanism, how on earth you could accidentally damage the inner but not the outer part is beyond me. Won’t be buying anything Minky (Manky) again.

Rubbish customer service.first my order was completely wrong,I ordered a mop and basket for the cleaning pads,I got sent a draining board thing,so I complained and they assured me my items will b sent out,now I’m missing the basket but the mob has arrived.Iv asked for a refund on my basket but guess what they won’t email me bk.how can they get orders so wrong I don’t get it

Had a little issue with my Minky mop and contacted the team about it, and they were good enough to send me a new mop head in quick time 👍

The products from Minky are really good. Not the same for their couriers when they leave a parcel at a neighbours. What they fail to advise is which one. After contacting Customer Services they advised for me to check with my neighbours. Extremely unhelpful. It is the sellers responsibility to ensure I receive my product not mine to go checking random houses.

Really disappointed, tried to place an order for 3 days and items were clearly instock but wouldn’t go through. After some investigation it turns out that the items I was trying to order had been promoted by an influencer that same day and the website couldn’t cope with the volume of traffic going through it. I mailed minky directly only to be told the item was out of stock (which I already knew) and I was sent a link to order a completely different product. No apologies made from the company.
It’s great that companies want to sell products via influencers but they should make sure that they have enough product and the website is stood up to deal with the traffics. REALLY DISAPPOINTED that it was all about the money and not customers

I have purchased an item from this firm. I still have not had the item, you try to contact them they cut you off, no customer care whatsoever.
Their delivery firm is just as bad, have no phone
contact at all.
Give them a miss !!