I made an order, didn't choose "fast shipping"(!), and after a long time I got information that this artikel is "not available" so I choose another similar available at the site by the time of orderin... See more
Company replied
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Ive selected this shop due to delivery time. I selected all parts that are avaliable on stock, paid extra fees for fast preparation and express shipment. Expected delivery date 28th of May (while sta... See more
Company replied
Two weeks were waiting time. Zero customer service, and not possible to use your warranty or return a product. Don't lose your time. Edit. They contacted me, and we fixed the issue.
Company replied
I placed an order for Brake Master cylinder on 05/05/26, on the 12/05/26, I got a mail stating that the parts were no longer available and they would refund me €143.70, I have not received any refu... See more
Company replied
Company details
Written by the company
Mister Auto is HET Europese platform bij uitstek voor auto-onderdelen en -accessoires voor particulieren. We zijn aanwezig in België, Nederland, Frankrijk, Luxemburg, Duitsland, Oostenrijk, Italië, Spanje en Polen. Sinds 2007 is het ons streven aan elke automobilist een uitgebreide keuze aan te bieden uit meer dan 100 merken en 300 000 referenties, en dit zonder tussenpersoon, rechtstreeks via het internet, en tegen zeer voordelige prijzen. We werken samen met de grootste distributeurs en leveranciers van auto-onderdelen van de eerste en tweede lijn. Alle onderdelen die verkocht worden op MISTER-AUTO.NL zijn gehomologeerd en beantwoorden aan de kwaliteits- en veiligheidsnormen van de Europese Gemeenschap. Meer dan honderd medewerkers die ervaring hebben binnen de sector van de auto-onderdelen, beheren op geïntegreerde wijze alle diensten die verbonden zijn aan onze activiteiten (aankopen, supply-chain, financiën, marketing, ontwikkeling, informatica, hotline, …).
Contact info
1.8
Poor
18k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful quality
Awful quality, after first use at the moment the good was broken. It was such a waste of money and time . I will never buy again from Mister-Auto.
23 June 2019
Unprompted review
Reply from Mister-Auto
Geachte heer Elly,
Bedankt voor uw bericht en uw feedback, We proberen altijd onze service te verbeteren we willen u hiervoor ook bedanken voor uw opmerking.
Helaas hebben wij na het plaatsen van uw bestelling niks van u gehoord ( geen telefoon of email ) om het probleem op te lossen.
We vinden het dan ook zeer jammer dat u wel de gang naar Trust Pilot weet te vinden. U heeft Mister Auto niet de kans gegeven om het probleem samen met u te bespreken en het probleem op te lossen.
Met vriendelijke
Het Mister-Auto Service Team
Snelle levering en product is perfect.
10 June 2019
Unprompted review
Excellent Company
excellent product and service I'm very happy with Mister-Auto.
24 May 2019
Unprompted review
Good price,quality and consistent service
I have yet to be disappointed by Mister Auto. They always strive for the best prices, offers abound and they always have delivered in the time frame suggested at checkout. I have been shopping with them for a few years now and the only time I had a small issue with missing stock on an air filter, they solved it ASAP and upgraded my chosen delivery method to DHL express and I got it the next day.
Keep up the good work guys!
15 May 2019
Unprompted review
perfect,absoluut top
30 April 2019
Unprompted review
Appalling delivery times even when you pay for delivery!
The first time I used them my item never arrived, when I connected them the item was advertised as in stock next day delivery, I was told it hadn't been sent because they where actually out of stock! Which nobody bothered to inform me about for days afterwards so car was sat waiting for parts that where not coming....
I have had to use them again recently as I can't find the car part elsewhere, it was supposed to arrive yesterday and the tracking code does not even work, hopeless, and I paid delivery! Not good when you want your car back road worthy in a hurry. Come on guys!
26 April 2019
Unprompted review
Reply from Mister-Auto
Dear Mr. Walker,
Thank you for your feedback.
Our apologies that the order haven't arrived on time.
Unfortunately after placing your order we haven't received any message or phone call considering your problem with the order.
We find it very sad to aknowledge that you have directly placed a negative feedback on TrustPilot without making a contact with us. You didn't gave us a chance to discuss the problem toghether in order to find a good solution of your problem.
Best Regards,
The Mister-Auto Team
Good customer service
Paid extra for express delivery, however shipment was delayed and received the package much later than expected, standard delivery would have been free of charge. I called their customer service and they apologized for the delay and refunded the express delivery costs the same day. Quick and correct response!
18 April 2019
Unprompted review
Goede website
15 April 2019
Unprompted review
GOOD PRODUCT
21 March 2019
Unprompted review
incomplete levering 2 en 1/2 week…
incomplete levering 2 en 1/2 week moeten wachten op na levering
15 January 2019
Unprompted review
Reply from Mister-Auto
Geachte heer Siksma,
Bedankt voor uw bericht en uw feedback, We proberen altijd onze service te verbeteren we willen u hiervoor ook bedanken voor uw opmerking.
Normaal gezien wordt er binnen de levertermijn geleverd. Echter, vanwege de gigantische drukte in verband met onder andere Black Friday, Cyber Monday en Sinterklaas en kerst, hebben alle aanbieders en vervoerders in de December maand grootse moeite om het hoge volume aan pakketten te verwerken.
U heeft recent contact met ons gehad omtrent de levering van het pakket hier was iets mis mee gegaan Echter zien wij dat het pakket op 11.01.2019 opnieuw naar u is verstuurd.
We hopen u hiermee voldoende te hebben geïnformeerd.
Met vriendelijke groet,
Uw Mister-Auto team.
Smelled levering
2 December 2018
Unprompted review
Levering conform bevestiging.
14 November 2018
Unprompted review
Parts came always very fast and hab…
Parts came always very fast and had been correct. Even the price is very good
2 September 2018
Unprompted review
Communicatie en website dik in orde…
Communicatie en website dik in orde ,levering kan sneller
20 August 2018
Unprompted review
I am still waiting for the directions…
I am still waiting for the directions to have wrong items sent back to the company and replaced despite an email. It is not a mistake from my side because one of the items was labelled for another car.
16 August 2018
Unprompted review
Reply from Mister-Auto
Dear Mister Sicot,
Thank you for you message We try to improve our services constantly and really want to thank you for your feedback,
We would like to invite you to contact the customer service department again in order to sort the issue for you.
Kind Regards
Dennie
The Mister Auto Service Team,
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