Moonlit Jewelry 

I have purchased a bracelet, it’s been a week and not received and when I click on the link in the email confirmation it says user not found. Tried to contact the email address provided, this is not a valid email. I want a refund

Hi ,
I ordered a necklace more than 7 days ago , I paid for faster shipping which it should of been here by now , I am also now unhappy as your company claims to be in the UK however you delivery page is saying transported from China , I have paid over £30 for a gift in which I'm expecting to be good quality and here by now , if I do not receive my gift or it is damaged or made with cheap material I will be taking it further due to false advertising of location, description of make and manufacture and also that it's is not real.
I also tried to call your contact number in which has no name of moonlit jewellery but however has the name Luna which is also a fraud company.

I shall hope that this is legitimate and not fraudulent.

The website also does not now work so it must be a fake website

The instructions were very clear as to what we had to do to get the ideal image. However when we received our bracelet, the image inside had lots of defects on it and we were so disappointed. We got in touch straight away to moonlight, who gave us directions in how we could possibly improve the images. When this didn't work, they immediately went to work to put things right. They made us another bracelet and within a couple of weeks our beautiful keepsake for my husband, arrived. In time for his birthday. It is perfect and can't wait for my husband to open it. Thank you moonlight.

They have made my jewellery of my beloved dog i recently lost. They have taken so much care and time into making these, the care they have for the customers is amazing. Thankyou for my condolences, thankyou for putting my Benji boy into lovely necklaces 🫶

My mum loved her bracelet, it's amazing

Great quality product, super unique. Slow delivery..high quality box..nice detail of of having the light in the box.

Great customer service and being kept up to date. Wonderful presents.

Quickly made and deleverd , necklace was perfect.

Quick delivery and great quality product for my partner to remember her dad by.

Great communications from the start and my boyfriend absolutely loved his necklace. Such a special and unique gift for our anniversary. Thank you ❤️

They was so quick with my order and it looks amazing!! i’m so in love with it i cannot wait to give it to my partner!

My order was (projection Bracelet) is beautiful and unique, customer service is fabulous, they made sure my order arrived in the time I needed it for , highly recommend

Poor quality, image barely visible, not visible at all using phone camera, really disappointed with the product

had a bit of an issue with my products and received a full refund same day as the woman who i was emailing was lovely (mica) so helpful and polite but did exactly as she could to help me solve the issue. i do think this was a mess up and the company provide beautiful items

Very helpful and patient as I had problems downloading the photograph. Special thanks Coleen who was very attentive and patient.

broke in less than 24hrs.

based in china not UK like it says. Do not buy from here the quality is awful and breaks easy and it came scratched. The customer service team is awful! the photo is cute but not worth the hassle when so many other company's do it and with good quality chains. They sent a replacement that took 3 weeks and came extremely scratched. No partial refund or anything offered. they keep harassing me by calling me even after i have told them i cant call and to continue communication via email EVEN sent them photos to prrove its really scratched! so many bad reviews on other sites and social media about the chain be aware! and as you can see below they lie lots. worst company i have come across and I'm all about supporting small business usually.

Instead of adding to your comment in here why don’t you reply to my email I sent 22 hrs ago! I can’t communicate via phone call but I can email.

Bought this for a friend after some tragic circumstances.

Not only was the customer service brilliant, the product wonderful, the packaging screams luxurious without the huge price tag.

Not to mention, following the purchase the CEO took to time to email and ask for feedback and introduce their company to myself. This was an incredible touch and memorable enough for me to know to come here again for any products I may need in future.

My first item had arrived not as expected however I emailed to express my worries as my order was not fit to gift and instantly I was met with amazing help and a replacement item was sent out which was perfect and I could gift the item as intended. I was over the moon with my experience especially their customer support. I have never been met with such amazing customer support that had the issue resolved in less than 24 hours and the replacement item sent out and arrived before needing to be gift.

My nan lost our grandad so I got her the broken heart woth a pic of them both it is absolutely beautiful my nan cried with happiness even the way the box was lit up was just stunning thanks so much would defo order again

Honestly thought that the keyring I ordered would turn up and not look good at all. Well I can say it looks great thanks alot moonlit and team for the lovely keyring. I even asked for two cats to be put on one item and they had no problem with it at all.

Thanks alot my girlfriend loves it.

Highly recommended!!!