Moonlit Jewelry 

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Rated 5 out of 5 stars

I purchased 2 photo necklaces for family members on 26 September and was pleased to be kept up to date with progress throughout. I was concerned when after being advised my parcel was on its way, I wa... See more

Rated 5 out of 5 stars

The instructions were very clear as to what we had to do to get the ideal image. However when we received our bracelet, the image inside had lots of defects on it and we were so disappointed. We got i... See more

Company replied

Rated 3 out of 5 stars

I ordered a necklace with a photo of a lost family member, when it arrived I was very pleased with it. However the website went down whilst my order was pending so that was disconcerting. I would like... See more

Rated 5 out of 5 stars

Bought this for a friend after some tragic circumstances. Not only was the customer service brilliant, the product wonderful, the packaging screams luxurious without the huge price tag. Not to... See more

Company details

  1. Jewellery shop
  2. Jewellery Designer
  3. Jewellery Engraver
  4. Jewellery manufacturer

About Moonlit Jewelry

Written by the company

🌙 MoonlitJewelry are a small UK based company selling unique & hand-crafted pieces of custom Jewelry.


While many of our items are warehoused in the UK, we do ourtsource much of our custom production overseas with exclusive express shipping services.

🎨 Typical Production Times: 6-8 Days
🏭 Standard Processing Times: 1-4 Days
🚚 Standard Shipping Times: 1-7 Days

For any complaints or issues we strongly recommend to reach out to our support email as we are more than accommodating to resolve any queries you may have.

Contact info

All reviews

(432)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gorgeous necklace

Absolutely beautiful necklace and very good service , kept me informed with regular updates, highly recommended

6 September 2023
Unprompted review
Rated 1 out of 5 stars

I order sterling silver

I order sterling silver. First I received was not sterling silver and after 1 week of wearing it it start loose shine and I contact them and send a replacement. With the second one same thing happened is not even plated with silver and not even marked with 929. Don't waste your money. I pay for sterling silver and I received 1£ thing

1 September 2023
Unprompted review
Moonlit Jewelry logo

Reply from Moonlit Jewelry

Dear Mirabela,

I apologize for the inconvenience with your recent purchase. The jewellery you received is indeed 100% 925 sterling silver but can lose its shine due to oxidization and moisture, which is typical for authentic sterling silver.

1. Oxidization: Sterling silver naturally darkens over time due to oxygen exposure.

2. Moisture: Moisture from sweat or humidity can also affect its shine.

We take quality seriously and do not engage in deceptive practices. We appreciate your feedback and understand your disappointment, we would like to offer something to turn your experience into a more positive one.

Your satisfaction matters to us. Please reach out to our customer support for assistance.

Warm Regards,
Charles
Moonlit CEO

Rated 1 out of 5 stars

AVOID THESE SCAMMERS

This is not a UK business, it is based in CHINA and the customer service advisors do nothing but lie to you. The item arrived very damaged and it absolutely stunk of chemicals like it had been made with incredibly cheap materials.
Avoid this business, it is just dodgy.
**Added after company response**
The company response on here makes everything seem like they care and want to put things right but they don't. I am still yet to recieve a response from this companys management in regards to resolving this. I just want to reiterate that this company as not a trustworthy company and the amount of lies they have been caught in is ridiculous (i have proof). You should really avoid it unless you want to throw your money away and waste your time trying to get it back.

4 September 2023
Unprompted review
Moonlit Jewelry logo

Reply from Moonlit Jewelry

Dear Rachael,

I hope this message finds you well. We would like to sincerely apologize for the negative experience you encountered with your recent purchase from our store. Your feedback is invaluable to us, and we genuinely regret any inconvenience you may have experienced.

First and foremost, we want to clarify that we are indeed a UK-based business, as verified by Trustpilot. We appreciate your concern, and we want to assure you that we are fully transparent about our operations. We do have non-custom items warehoused in the UK, and we also outsource the production of some custom items overseas. This information is readily available on our website, FAQ section, product pages, terms of service, and our Trustpilot profile.

Regarding the quality of our products, we take immense pride in using only the highest quality materials for our creations. We understand your disappointment with the condition of your item and the perception of chemical odours. However, we would like to clarify that our materials are carefully sourced, and we constantly strive to exceed industry standards in terms of quality.

Concerning the "black marks" you mentioned in your email, we would like to offer an explanation. These marks are actually tiny bits of black felt from our gift boxes, which may appear magnified when viewed through the projection stone. They are not indicative of damage to the product itself; they can be cleaned off with a tissue or cloth on the back of the stone. We apologize for any confusion this may have caused and appreciate your patience in bringing this to our attention.

We take your feedback seriously, and we are committed to improving our customer service to ensure a more positive experience for all our customers. We understand that you may have had issues with our customer service advisors, and we are actively working to address this matter to prevent similar incidents in the future.

Your satisfaction is important to us, and we would like to make things right. Please do not hesitate to reach out to our customer support team with your order details so that we can assist you further and work towards a resolution that meets your expectations.

Once again, we apologize for any inconvenience you may have experienced and thank you for bringing this to our attention. We value your trust and hope to have the opportunity to serve you better in the future.

Warm Regards,
Charles
Moonlit CEO

Rated 5 out of 5 stars

Perfect present for anyone

I bought a beautiful bracelet for my sister, it was absolutely stunning. The photo was even better than I expected and the fact you can project it on to a wall, it is just amazing, thank you so much.

4 September 2023
Unprompted review
Rated 4 out of 5 stars

amazing product to recommend

i ordered a key chain with a picture inside and he absolutely loved it- came about 10 days after ordered an need had a little trouble with no tracking number but it came and was in a cute box which had a light inside; it was the small detail that really made it :)

31 August 2023
Unprompted review
Rated 5 out of 5 stars

Just brilliant

Delivered in good time considering it has to be put together. Beautiful piece of jewllery and comes in a very nice box! All in all, i am really happy with it!

22 August 2023
Unprompted review
Rated 5 out of 5 stars

My necklace

My necklace is beautifully crafted with my dad's picture in it, I cannot express how happy I am with it. Thank you x

31 August 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

My order had a few issues with it and it was replaced free of charge. The replacement was excellent. Ordered a signet ring.

31 August 2023
Unprompted review
Rated 4 out of 5 stars

PERFECT GIFT

PERFECT GIFT
Beautiful gift. Recipient loved it. I will be buying again,a lot❤️
Two things I --think id improve,it's not about the gift itself, The light in box faded pretty quickly and flickered by the time it was gifted. Also,i struggled trying to see the picture in the bracelet. I eventually worked it out after watching a you tube video. So maybe include a user guide with item. No criticism, just suggestions x

27 August 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer service.

Great updates on order, fast shipping and great product. I had a problem with my order due to Royal Mail and moonlit re sent my order without a problem apologised for the problem and was sorted within a couple of days. Great customer service.

15 August 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant website and very trustworthy…

Brilliant website and very trustworthy I was a bit nervous but they reassured me! And kept me up to date every step of the way! Excellent service from start to finish! And the jewellery absolutely stunning! Pictures were well clear and my friend loved them

28 August 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant!

Brilliant!
What a totally unique gift.
I had the photo of myself and my husband made in gold coloured metal..engraved on the back with details of our Golden Wedding Anniversary.
It has been very much admired ..and was truly a special gift.

18 August 2023
Unprompted review

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