I purchased 2 photo necklaces for family members on 26 September and was pleased to be kept up to date with progress throughout. I was concerned when after being advised my parcel was on its way, I wa... See more
Moonlit Jewelry
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The instructions were very clear as to what we had to do to get the ideal image. However when we received our bracelet, the image inside had lots of defects on it and we were so disappointed. We got i... See more
Company replied
I ordered a necklace with a photo of a lost family member, when it arrived I was very pleased with it. However the website went down whilst my order was pending so that was disconcerting. I would like... See more
Bought this for a friend after some tragic circumstances. Not only was the customer service brilliant, the product wonderful, the packaging screams luxurious without the huge price tag. Not to... See more
Company details
About Moonlit Jewelry
Written by the company

While many of our items are warehoused in the UK, we do ourtsource much of our custom production overseas with exclusive express shipping services.
🏭 Standard Processing Times: 1-4 Days
🚚 Standard Shipping Times: 1-7 Days
Contact info
People also looked at
Extremely Happy Customer
Order was delivered ahead of schedule and the product is of a high quality. Love the light that comes on when the box is opened. Nice touch.
The keyring was perfect
The keyring was perfect. There was constant communication from when I ordered untill it was delivered. It even came early. 5 stars from me.
Beautiful earrings.
No other way to describe it other…
No other way to describe it other than... PERFECT...
Excellent service
Customer contact was excellent and the key ring was a perfect image of Paddy lovely product
Great service, excellent product
Bought a necklace for my wife, we had just lost our cat gizmo who was 20 years old, very happy with the quality, the photo of gizmo on the necklace is amazing, really captured him, my wife is very happy with this little reminder of her furry baby. Thanks for your kind email as well
I love my necklace
I love my necklace, great service updated every step of the way.
Beautiful piece of jewellery
Couldn’t have turned out better. My stepmom recently lost her beloved collie & having a bracelet with her picture in brought her to tears. Fantastic product I’ll definitely order again
Such a great gift
My custom engraved sterling silver keyring of a friend's dog was perfect and she was thrilled with it. An easy process from uploading an image to payment. Delivery was quick too. I particularly liked the way the presentation box has a little light when you open it. A nice touch.
My daughter was so pleased with her…
My daughter was so pleased with her necklace with a picture of her grandad. Such a beautiful piece
Beautiful bracelet
We ordered a projection bracelet for our friend it’s absolutely stunning. So special to have the image of a loved one in the bracelet. I was sceptical when I saw these advertised on social media but they are as clear in real life. Arrived in 10 days also. Thank you
the customer service agent Collen made…
the customer service agent Collen made my shopping experience the best everything solved so quickly and kept in contact throughout
best shopping experience i have had would recommend to all my friends and family
Memories
My daughter got given a bracelet from you for her birthday in July, and I lost my mum at the end of June so I treated us to 2 necklaces with her photo in. Absolutely beautiful so happy with them. I changed mine onto a longer chain so I can see easier .will definently order again.
Lovely and really captured what I…
Lovely and really captured what I wanted thank you
Great service and item produced
Ordered a necklace from start to finish was kept updated on production and dispatch of item when arrived was a great product but had my engraving missing on contacting customer services the issue was resolved Immediately and a 2nd item made and sent within 2 weeks which is also made to a high standard very happy customer and will definitely buy again .
Beautiful jewelry
The process was easy and the jewelry reasonably priced. The final product was beautiful. Would highly recommend to anyone.
Good Customer Services from Mica
I had an issue but they solved it very well. Happy to recommend now. Thank you.

Reply from Moonlit Jewelry
*** RETURNS NOT ALLOWED UNDER ANY…
*** RETURNS NOT ALLOWED UNDER ANY CIRCUMSTANCES ***
Their website says
"If you aren't satisfied, or have a problem - We will resolve it"
Well, we ordered the 925 Sterling Silver Lightning Zirconia Adjustable Ring
Its WELL too big - Tried to return it, and this was their reply;
Regrettably, I must inform you that our current policy does not allow for returns.
Im VERY dubious its 925 silver as well, time will tell, and i will update this review in good time.
Avoid - Avoid - Avoid

Reply from Moonlit Jewelry
Good customer care
Order never arrived but really good customer care and a replacement was sent out, my daughter loves it and the picture quality is excellent, would’ve been 5 stars if the first one had arrived
True to life memorial keyring
I ordered a memorial keyring for my dad after his dog passed. It was beautifully done and arrived in a really nice presentation box. I was kept in loop the whole way through the process. I would highly recommend
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.


