Moonlit Jewelry 

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See what reviewers are saying

Rated 5 out of 5 stars

I purchased 2 photo necklaces for family members on 26 September and was pleased to be kept up to date with progress throughout. I was concerned when after being advised my parcel was on its way, I wa... See more

Rated 5 out of 5 stars

The instructions were very clear as to what we had to do to get the ideal image. However when we received our bracelet, the image inside had lots of defects on it and we were so disappointed. We got i... See more

Company replied

Rated 3 out of 5 stars

I ordered a necklace with a photo of a lost family member, when it arrived I was very pleased with it. However the website went down whilst my order was pending so that was disconcerting. I would like... See more

Rated 5 out of 5 stars

Bought this for a friend after some tragic circumstances. Not only was the customer service brilliant, the product wonderful, the packaging screams luxurious without the huge price tag. Not to... See more

Company details

  1. Jewellery shop
  2. Jewellery Designer
  3. Jewellery Engraver
  4. Jewellery manufacturer

About Moonlit Jewelry

Written by the company

🌙 MoonlitJewelry are a small UK based company selling unique & hand-crafted pieces of custom Jewelry.


While many of our items are warehoused in the UK, we do ourtsource much of our custom production overseas with exclusive express shipping services.

🎨 Typical Production Times: 6-8 Days
🏭 Standard Processing Times: 1-4 Days
🚚 Standard Shipping Times: 1-7 Days

For any complaints or issues we strongly recommend to reach out to our support email as we are more than accommodating to resolve any queries you may have.

Contact info

All reviews

(432)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely Happy Customer

Order was delivered ahead of schedule and the product is of a high quality. Love the light that comes on when the box is opened. Nice touch.

3 August 2023
Unprompted review
Rated 5 out of 5 stars

Great service, excellent product

Bought a necklace for my wife, we had just lost our cat gizmo who was 20 years old, very happy with the quality, the photo of gizmo on the necklace is amazing, really captured him, my wife is very happy with this little reminder of her furry baby. Thanks for your kind email as well

29 July 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful piece of jewellery

Couldn’t have turned out better. My stepmom recently lost her beloved collie & having a bracelet with her picture in brought her to tears. Fantastic product I’ll definitely order again

27 July 2023
Unprompted review
Rated 5 out of 5 stars

Such a great gift

My custom engraved sterling silver keyring of a friend's dog was perfect and she was thrilled with it. An easy process from uploading an image to payment. Delivery was quick too. I particularly liked the way the presentation box has a little light when you open it. A nice touch.

23 July 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful bracelet

We ordered a projection bracelet for our friend it’s absolutely stunning. So special to have the image of a loved one in the bracelet. I was sceptical when I saw these advertised on social media but they are as clear in real life. Arrived in 10 days also. Thank you

31 July 2023
Unprompted review
Rated 5 out of 5 stars

Memories

My daughter got given a bracelet from you for her birthday in July, and I lost my mum at the end of June so I treated us to 2 necklaces with her photo in. Absolutely beautiful so happy with them. I changed mine onto a longer chain so I can see easier .will definently order again.

25 July 2023
Unprompted review
Rated 5 out of 5 stars

Great service and item produced

Ordered a necklace from start to finish was kept updated on production and dispatch of item when arrived was a great product but had my engraving missing on contacting customer services the issue was resolved Immediately and a 2nd item made and sent within 2 weeks which is also made to a high standard very happy customer and will definitely buy again .

27 July 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful jewelry

The process was easy and the jewelry reasonably priced. The final product was beautiful. Would highly recommend to anyone.

14 July 2023
Unprompted review
Rated 5 out of 5 stars

Good Customer Services from Mica

I had an issue but they solved it very well. Happy to recommend now. Thank you.

26 July 2023
Unprompted review
Moonlit Jewelry logo

Reply from Moonlit Jewelry

Dear Miss,

I apologize for the poor quality of the strap you received. Your feedback is valuable, and we take it seriously. We do use high-quality materials in all our products, and I'm sorry it didn't meet expectations. We have many projection items with many different chains and straps, i'm sure we can find something that suits your needs.

We are committed to resolving any issues and stand by our 100% satisfaction guarantee. If there's a defect, we'll refund or remake it. We understand the inconvenience, and we're working to improve our processes to make things easy and clear for everyone.

We note your feedback regarding seeing the picture, and while we offer many alternative methods to view it, we understand that we need to make it clear it may be difficult for some to view it with their naked eye.

To clarify, while many of our items are warehoused in the UK, we also ship from custom international vendors to keep our costs down; however, you can remain assured we do not cut corners nor skimp on quality, we use high-quality metals and our items are put through rigorous quality checks. We are proud of our products, and we know anyone would find it difficult to replicate what we produce at our affordable prices.

Please contact us again for a suitable solution; Your satisfaction matters to us.

Best Regards,
Charles
Moonlit CEO

Rated 1 out of 5 stars

*** RETURNS NOT ALLOWED UNDER ANY…

*** RETURNS NOT ALLOWED UNDER ANY CIRCUMSTANCES ***

Their website says

"If you aren't satisfied, or have a problem - We will resolve it"

Well, we ordered the 925 Sterling Silver Lightning Zirconia Adjustable Ring

Its WELL too big - Tried to return it, and this was their reply;

Regrettably, I must inform you that our current policy does not allow for returns.

Im VERY dubious its 925 silver as well, time will tell, and i will update this review in good time.

Avoid - Avoid - Avoid

27 July 2023
Unprompted review
Moonlit Jewelry logo

Reply from Moonlit Jewelry

Dear Nathan,

I am truly sorry to hear about the disappointment you experienced with your ring. We understand your frustration and would like to extend our sincerest apologies for any misunderstanding regarding our return policy.

Regarding the size of the ring, it was designed to be adjustable to fit most finger sizes comfortably. However, we acknowledge that we may have missed the mark in this particular instance, and we regret any discomfort caused by the fit. Your satisfaction is of the utmost importance to us, and we're here to find a solution that works for you.

While we typically do not accept returns due to the majority of our products being custom-made, we truly value your trust in us and our commitment to resolving any issues that may arise. As stated on our website, "If you aren't satisfied, or have a problem - We will resolve it." Rest assured, we stand by this guarantee.

Although we cannot take the ring back, we would be more than happy to offer you an alternative option to make up for the dissatisfaction you've experienced. Our collection includes a wide range of exquisite items, and we believe you might find another piece that suits your preferences perfectly.

In response to your concerns about the material, we want to assure you that we only use high-quality metals in all our products. When we state that an item is made with 925 Sterling Silver, you can trust that it is indeed genuine and of the highest standard.

Once again, we apologize for any inconvenience caused, and we genuinely appreciate your feedback. Your satisfaction is our top priority, and we are dedicated to ensuring you have a positive experience with our brand.

Please feel free to reach out to our customer support team.
We are available to discuss your preferences and assist you in finding a suitable solution.

Thank you for your understanding and patience. We look forward to the opportunity to make this right and restore your faith in our products and services.

Warm regards,
Charles
Moonlit CEO

Edit: You have responded to the request for information here but are not responding via email, and are unable to get through to your telephone. Can you please provide us with the best time to call.

Rated 4 out of 5 stars

Good customer care

Order never arrived but really good customer care and a replacement was sent out, my daughter loves it and the picture quality is excellent, would’ve been 5 stars if the first one had arrived

26 July 2023
Unprompted review

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