Moonlit Jewelry 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I purchased 2 photo necklaces for family members on 26 September and was pleased to be kept up to date with progress throughout. I was concerned when after being advised my parcel was on its way, I wa... See more

Rated 5 out of 5 stars

The instructions were very clear as to what we had to do to get the ideal image. However when we received our bracelet, the image inside had lots of defects on it and we were so disappointed. We got i... See more

Company replied

Rated 3 out of 5 stars

I ordered a necklace with a photo of a lost family member, when it arrived I was very pleased with it. However the website went down whilst my order was pending so that was disconcerting. I would like... See more

Rated 5 out of 5 stars

Bought this for a friend after some tragic circumstances. Not only was the customer service brilliant, the product wonderful, the packaging screams luxurious without the huge price tag. Not to... See more

Company details

  1. Jewellery shop
  2. Jewellery Designer
  3. Jewellery Engraver
  4. Jewellery manufacturer

About Moonlit Jewelry

Written by the company

🌙 MoonlitJewelry are a small UK based company selling unique & hand-crafted pieces of custom Jewelry.


While many of our items are warehoused in the UK, we do ourtsource much of our custom production overseas with exclusive express shipping services.

🎨 Typical Production Times: 6-8 Days
🏭 Standard Processing Times: 1-4 Days
🚚 Standard Shipping Times: 1-7 Days

For any complaints or issues we strongly recommend to reach out to our support email as we are more than accommodating to resolve any queries you may have.

Contact info

All reviews

(432)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I brought the 4 heart knecklace which…

I brought the 4 heart knecklace which was engraved with 4 different names and it was stunning and I didn’t realise the cute box lights up too you get a luxury feeling when you buy this and doesn’t leave a green mark will definetly order again and fast delivery check TikTok Chanmrkh for a video review it’s absolutely stunning

14 July 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

I purchased and engraved (pet) key ring as an anniversary memorial gift and was in tears (of joy) when it arrived. The key ring itself was even better than I imagined it would be, so detailed and perfectly positioned. What really impressed me though was the gift box it came in as it has a light that comes on as you open the box and it's just the most beautiful additional touch. I will be purchasing one again for sure and will be using this website as a go to for any gifts in the future.

Thanks so much Moonlit Jewelry! :)

10 July 2023
Unprompted review
Rated 5 out of 5 stars

really good choice of jewellery to…

really good choice of jewellery to start with, brought for my brother and I know its his style. Good communication via email updates on progression of order. Arrived within estimated delivery time. little bit of difficulty with the gift box at first couldn't get the lid to close and was worried it would snap but I got there in the end really lovely touch with the light. Thank you for doing such a great job.

10 July 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely Amazing

Bought my daughter the necklace of our dog that has passed away and was pleasantly surprised, it was better than I thought it was going to be. 100% recommend this.

7 July 2023
Unprompted review
Rated 4 out of 5 stars

I dont think the company are awful

It's a great idea, but could be improved. I purchased a bracelet with my friend's mum inside. I uploaded a photo of her face.
When the bracelet arrived - in a lovely box - it was so enlarged that you couldn't see her mum's full face. I did get in contact with them, but they said was it the same photo, I replied yes, and could I take a photo and show them. I wasn't able to take a photo of a photo through a bracelet tiny hole. It seemed like a strange thing to ask.

When you purchase it, they should show the size of the photo and give you tips on size. Or they should re-size it for you. I think a preview of how it would look is what is needed.

I gave my friend the bracelet - she loved it regardless of it being enlarged on her mum's face but it broke in 2 days.

Company contacted me and offered to replace it.

Thanks

22 May 2023
Unprompted review
Moonlit Jewelry logo

Reply from Moonlit Jewelry

Dear Rachel,

We are truly sorry to hear about your experience with our company. We apologize if there was any miscommunication regarding your previous email. We sincerely appreciate your feedback and would like to address your concerns.

We understand that the photo inside the bracelet did not meet your expectations, and we apologize for any inconvenience caused. We had requested to see inside the item in order to better understand the issue with the picture. We genuinely wanted to assist you and were prepared to remake the item to your satisfaction. However, it seems we did not receive a response to that email, and for that, we apologize.

We acknowledge your suggestion regarding providing more information on the size of the photo and offering resizing options. Your feedback is invaluable to us, and we will take it into consideration as we continually strive to improve our products and services.

Furthermore, we regret to hear that the bracelet broke, this certainly should not happen. Quality and durability are important to us, and we would like to make it right. Please get back in touch and we will gladly offer a replacement or a suitable solution to rectify the situation.

We genuinely value your satisfaction and the opportunity to turn your experience into a more positive one.
We have been working hard to rebuild our Trustpilot reputation, especially after the challenges we faced with the Royal Mail strikes last Christmas. We appreciate your understanding and patience as we continue to improve our processes.

Thank you for bringing these matters to our attention, and we hope to have the chance to make things right for you.

Warm Regards,
Charles
Moonlit CEO

Rated 5 out of 5 stars

Fantastic customer service and product

Fantastic customer service and product.

The product is lovely and a great gift. We did have a slight issue with the actual bracelet but contacted them, they responded within the hour and a replacement was sent (no problems) and Colleen was brilliant in checking in with how the order was coming along.
I never write reviews but they definitely deserved a very positive one.

3 July 2023
Unprompted review
Rated 5 out of 5 stars

We loved the bracelet we received

We loved the bracelet we received. We didn’t have to wait too long given the personalisation. We did have a small defect with it but their team sorted it out so quickly. I didn’t have to wait long for a reply either. I will definitely use again in the future.

12 June 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful bracelet

Great service,kept in regular touch to how my order was doing ,beautiful bracelet ,a birthday present for my daughter with her 4 children's names on it she absolutely loves it ,thank-you

27 June 2023
Unprompted review
Rated 5 out of 5 stars

Over all amazing

Customer service is absolutely amazing all the products are amazing quality and never fail to amaze me. Definitely be ordering many more times.

28 June 2023
Unprompted review
Rated 5 out of 5 stars

EASY TO NAVIGATE WEBSITE

EASY TO NAVIGATE WEBSITE. EASY ORDERING AND PAYING. KEPT IN LOOP AT EACH STAGE.
IT WAS A GIFT FOR MY DAUGHTER-IN-LAW, WHO OPENEDIT IN FRONT OF ME.
WHEN SHE DID SHE BURST INTO TEARS. SHE LOVES IT VERY MUCH INDEED.
THANK YOU FROM BOTH OF US.

20 June 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look