Moorlake Reviews 68

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive knowledge, and non-pressured sales approach, making the buying process pleasant and informative. The service, from initial consultation to handover and aftercare, is frequently highlighted as exceptional, with many appreciating the smooth and well-explained procedures. People are very satisfied with the quality of the products, finding the vans to be exactly as described and well-maintained. Some people also felt that the customer service was excellent, with staff going out of their way to resolve minor issues post-sale and providing continuous support.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Product

Users describe positive interactions with the product, with many expressing delight and satisfaction with... See more

Service

Clients share positive opinions on service, consistently describing it as excellent from start to finish,... See more

Customer service

Customers had positive experiences with customer service, highlighting the exceptional aftersales support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from John and Ed at Moorlake, from the initial contact and appointment booking, to a comprehensive tour of the various different van layouts. After listening to the pros and cons of each... See more

Rated 5 out of 5 stars

We bought our camper 2 years ago, the process was amazing, we have never received such care and support previously, Paul was so supportive and caring throughout the process, never pushy and he always... See more

Rated 5 out of 5 stars

We’ve just bought our camper from Moorlake and couldn’t be happier. Paul looked after us from start to finish and made the whole process really easy. He was friendly, genuine, and never pushy — jus... See more

Rated 5 out of 5 stars

Being UK Campervan virgins we were a little apprehensive when looking to buy one, but Paul at Moorlake Hull was professional, courteous and very patient with all our questions. We felt fully supported... See more


Company details

  1. Motor vehicle dealer
  2. Camping Shop

Written by the company

Moorlake is an independent campervan dealer, with showrooms in Watford and Hull. We have a large selection of new and used campervans to suit every budget. We pride ourselves on our customer service both before and after a purchase. We don't do pressure selling - in fact we don't have a sales team! We just love campervans, and everyone you speak to will be happy to help you, whether it's simply for advice on campers in general, or helping you through the process of buying your next camper. Our promise is that we will make it easy for you. Because we are not tied to any manufacturer, we can offer you a selection of campers of differing specs and across a broad price range. Please feel free to call us for a chat, or let us know if you'd like to come to one of our showrooms and you can have look around at your leisure, with friendly staff on hand to help if you need.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

68 reviews

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1-star

No history of asking for reviews

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Rated 1 out of 5 stars

Gave an extremely low trade in offer

I'm sure that when selling a van, they are very good. However, we wanted to trade our van in against a new one. We were offered £10,000 less than 3 other campervan dealers for a trade in. I was told that our van would only retail for £22,000, but when I checked this against dealers with similar spec vans, they were selling for £34,000...so I feel a bit like they were trying it on to see if I would agree to a very low trade in.

9 June 2026
Unprompted review
Moorlake logo

Reply from Moorlake

Dear Pam,

Thank you for your feedback.

When asked for a trade in value on your campervan, we have simply provided our opinion based on market values. At no point have we put you under any pressure to accept that price, and therefore we feel your review is a little unfair.

We sincerely hope you get the best deal for your van, and enjoy the adventures in your new van, whoever you choose to buy from.

thanks
Ed

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, personal service from Moorlake Leisure. Supporting and helping us with our. Reds, no pressure selling, and absolutely first class service from Paul throughout. Brilliant aftersales support also - couldn’t ask for more. Would definitely buy from Moorlake again and recommend anybody to buy

29 November 2025
Unprompted review
Rated 5 out of 5 stars

We bought our camper 2 years ago

We bought our camper 2 years ago, the process was amazing, we have never received such care and support previously, Paul was so supportive and caring throughout the process, never pushy and he always listened. The follow-up service has been second to none, we will definitely return if we change our van, thank you so much Paul
Phil Sadler and Gail Norman

6 May 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish the service has…

From start to finish the service has been excellent. This was a first time purchase for my wife and I. This meant we asked a ton of dumb questions but the team were more than happy to answer them.

Once we had chosen a van we asked for a number of modifications which they did in a very short time period. We even had an issue with the vans starter battery which they replaced without and fuss.

We are delighted with our purchase, the Canperking brand is excellent and the VW is a delight to drive.

We would definitely recommend Moorlake to anyone looking for great vans backed by top notch service.

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Paul at Moorlake Hull.


We hadn’t got a clue when we arrived at Moorlake, Hull, but Paul took the time to walk us through the camper inside and out, then showed us a few different models so we could really get a feel for what would suit us and our budget. His passion for campers genuinely shines through – he’s very knowledgeable, helpful, and never once felt salesy.

We went back for a test drive and that was it… we set our hearts on buying one! Paul made the whole process so easy from start to finish. When we collected the van, he did a full handover with clear instructions and even gave us reference info to take away. He was thorough, personable, and made us feel completely supported.

It’s reassuring to know that if we ever need anything, he’s only a phone call away. Highly recommend!

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Great job Paul at Moorlake

Being UK Campervan virgins we were a little apprehensive when looking to buy one, but Paul at Moorlake Hull was professional, courteous and very patient with all our questions. We felt fully supported throughout and were confident that Paul would be there to answer any queries going forward ( and he was!) We have now enjoyed our first trip and despite storm Amy doing her worst we stayed warm cosy and dry in our beautiful VW camper.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Having just purchased my first…

Having just purchased my first campervan from Moorlake in Hull, I have to say what a pleasure it was from beginning to end. Paul and his son Harry were brilliant, spending lots of time and knowledge with us.We never felt pressured to make any decisions and felt we were being dealt with by honest, genuine people. As we begin this adventure and huge learning curve, I feel safe in the knowledge that Moorlake are at the end of a phone if needed. Many thanks Paul and Harry!

19 October 2025
Unprompted review
Rated 5 out of 5 stars

Thanks to vic and ed for a great…

Thanks to vic and ed for a great experience top quality vans and spotlessly clean always there to help and answer messages and phone calls straight away big shout to vic for going that extra mile many thanks

17 September 2025
Unprompted review
Rated 5 out of 5 stars

New LWB T6.1 from Moorlake

Replaced our early T6 for a LWB T6.1 DSG, the team (Ed, John & Vince) at Moorlake were great to deal with, the experience was super nothing was too much trouble. Delivered to our as we traded in 😁 John has been great with his after sales support and has been happy to answer any questions after receipt of our van.
Highly recommended.

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service from Paul at Moorlake

We’ve just bought our camper from Moorlake and couldn’t be happier. Paul looked after us from start to finish and made the whole process really easy. He was friendly, genuine, and never pushy — just honest advice and plenty of patience while we made our decision.

The handover was smooth, everything was explained clearly, and we felt really well looked after. Buying a camper is a big step for us, and Paul made it exciting rather than stressful. Highly recommend Moorlake Campers, and especially Paul, if you’re looking for great service and peace of mind.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Great service from moorlake ferriby

Brilliant service from Paul,ferriby, from the start, no hard sell, easy to deal with,we had initially put down deposit, but then family circumstances changed so had to cancel it, it was no problem for them, money straight back in the bank.
I have now purchased a van and from the start to finish lovely service, they are actually botheredx

22 August 2025
Unprompted review
Rated 5 out of 5 stars

From start to finish the service has…

From start to finish the service has been excellent. This was a first time purchase for my wife and I. This meant we asked a ton of dumb questions but the
team were more than happy to answer them. Once we had chosen a van we asked for a number of modifications which they did in a very short time period. We even had an issue with the vans starter
battery which they replaced without and fuss. We are delighted with our purchase, the Camperking
brand is excellent and the VW is a delight to drive. We would definitely recommend Moorlake to anyone
looking for great vans backed by top notch service.

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service, great products

Great service from John and Ed at Moorlake, from the initial contact and appointment booking, to a comprehensive tour of the various different van layouts. After listening to the pros and cons of each variant, we decided on a new van with a build slot within the next 4 weeks. John took the time to talk through the numerous trim options and a few coffees later we were settled on the final spec’. After a thorough handover from Ed, we took delivery of Bruce at the beginning of June and have been enjoying the experience since. Thanks Moorlake.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

With retirement due

With retirement due, made the decision to purchase a Campa van, made a visit to the Hull show room, it was so nice and easy to deal with Paul, 3 months on enjoying the Journey so far, would recommend Moorlake.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

A service of love!

Little did we know a browse around Moorlake on a Saturday afternoon would end up with us purchasing a brand new camper van. No hard sell like you usually get from car sales. You could just tell they simply had a lot of love for Campers and they wanted the experience to be felt. Through the whole experience Ed & his team were very helpful. We could not fault the service they gave us and know that they will continue to give us support throughout our ownership of the Camper. Thank you all, we will definitely be passing your name onto anyone that falls in love with ours, just like we have.

31 May 2025
Unprompted review
Rated 5 out of 5 stars

I arranged a to check out some VW…

I arranged a to check out some VW campers for sale at Moorlake Watford branch, They had a great selection and price range, prior to going there I spend nearly 9 Months looking a different places and online facilities for a vw campers, I knew what I wanted to pay also what year and Mileage of Van I was looking for. And guess what Moorlake Watford had exactly what I wanted. I put a deposit on one I like that day, the whole process from that day to when picking it was excellent. I’ve now been using it for around 2 months and it’s GREAT, I would highly recommend this Camper company.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

From booking an initial appointment to collecting my new van I was totally confident that my choices were the right ones.

The Moorlake team have indepth knowledge and expertise that they shared willingly.

Everything was totaly seamless with the purchase of my campervan.
Made an appointment online.
Chose van, chose spec, chose extras.
Paid deposit.
6 weeks later van ready.
Paid balance.
Collected van.

What can be simpler than that?

The after sales support has been exceptional.... "no such thing as a stupid question".

If you are interested in a VW camper, give these guys a shout

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Purchase of very first camper van

Having done some research we decided that the time was right to buy our very first camper van. We saw Moorlake online and contacted them regarding some vans which they had in stock. Ed was so helpful and informative and explained lots to us about the differences in the vans etc. Despite being in Cheshire and not close at all to where they were located we decided to place a deposit on a van to hold it whilst we drove down to see it. There was absolutely no pressure from the guys at Moorlake at all. We looked at a few different vans and went out on a test drive. Having decided to buy a van we arranged to collect the following weekend and were actually able to have some modifications made to our chosen van before we collected it. They gave us information about possible insurance companies and were just generally very helpful. Never felt rushed or pressured and their time and patience was much appreciated. Had a fantastic experience with our purchase from Moorlake and wouldn’t hesitate to use them in the future or recommend them to anyone - very genuine guys who know their stuff. Thanks for making our dreams a reality and making the whole process so easy and stress free

9 July 2025
Unprompted review

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