Moorlake Reviews 68

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive knowledge, and non-pressured sales approach, making the buying process pleasant and informative. The service, from initial consultation to handover and aftercare, is frequently highlighted as exceptional, with many appreciating the smooth and well-explained procedures. People are very satisfied with the quality of the products, finding the vans to be exactly as described and well-maintained. Some people also felt that the customer service was excellent, with staff going out of their way to resolve minor issues post-sale and providing continuous support.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Product

Users describe positive interactions with the product, with many expressing delight and satisfaction with... See more

Service

Clients share positive opinions on service, consistently describing it as excellent from start to finish,... See more

Customer service

Customers had positive experiences with customer service, highlighting the exceptional aftersales support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from John and Ed at Moorlake, from the initial contact and appointment booking, to a comprehensive tour of the various different van layouts. After listening to the pros and cons of each... See more

Rated 5 out of 5 stars

We bought our camper 2 years ago, the process was amazing, we have never received such care and support previously, Paul was so supportive and caring throughout the process, never pushy and he always... See more

Rated 5 out of 5 stars

We’ve just bought our camper from Moorlake and couldn’t be happier. Paul looked after us from start to finish and made the whole process really easy. He was friendly, genuine, and never pushy — jus... See more

Rated 5 out of 5 stars

Being UK Campervan virgins we were a little apprehensive when looking to buy one, but Paul at Moorlake Hull was professional, courteous and very patient with all our questions. We felt fully supported... See more


Company details

  1. Motor vehicle dealer
  2. Camping Shop

Written by the company

Moorlake is an independent campervan dealer, with showrooms in Watford and Hull. We have a large selection of new and used campervans to suit every budget. We pride ourselves on our customer service both before and after a purchase. We don't do pressure selling - in fact we don't have a sales team! We just love campervans, and everyone you speak to will be happy to help you, whether it's simply for advice on campers in general, or helping you through the process of buying your next camper. Our promise is that we will make it easy for you. Because we are not tied to any manufacturer, we can offer you a selection of campers of differing specs and across a broad price range. Please feel free to call us for a chat, or let us know if you'd like to come to one of our showrooms and you can have look around at your leisure, with friendly staff on hand to help if you need.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

68 reviews

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Rated 5 out of 5 stars

Outstanding customer service and CamperVan

The whole team at Moorlake were fantastic.

We went there thinking about possibly getting a van, and Ed and Vic were very open with us, giving us great advice. They weren't pushy at all, recommendad we take our time and even borrow a van for a night.

We fell in love with one of the vans and ordered that. The team were very accommodating and we ordered a few add-ons to the van such as reverse parking camera and heated seats.

They were also really good at the handover, explaining everything and giving us more useful advice. The advice that Ed and Vic gave us over a few visits was really valuable, such as getting a mattress topper for the bed.

Since we bought the van we have been really happy with it. The build quality of the CamperKing conversion is brilliant.

All in all fantastic customer service and a great van

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Top Team

From the initial consultation to the handover was first class. Ed was very knowledgeable and answered all questions regarding the sale of the campervan to my satisfaction. sink /tap function wasn't working but this was soon sorted out and shown working when fixed. The talk of how everything worked was excellent . I am now enjoying travelling in my van to the full !! . .Thank you to Ed and the team for the knowledge and help for an easy transition of buying a campervan.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Moorlake Campervans

Great service, very professional, friendly , helpful staff , spent lots of time, showing me around the campervan….would definitely buy from these guys again ….thanks guys

3 May 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful staff

Found them online and when I went to see them to enquire about a van the staff were extremely helpful and made my purchase of my van very easy and pleasant. Highly recommend Moorlake if you’re looking for a camper or an empty panel van like I was.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Moorlake!

From the initial sales talk from Vic to the van handover from Ed, the service we received from Moorlake was first class. We have just experienced our first tour in the new van and hit the road with confidence thanks to the incredible knowledge and guidance the guys shared with us during the sales process. Thank you Moorlake for all your help!

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic sales, fantastic van, fantastic after service

I was looking for the right spec camper conversion at the right price for months - when I finally reached out to Moorlake - John and Ed where exceptionally warm, accommodating but not pushy at all - we found a van I loved but I didn’t like the wheels and wanted a change to the cab - both sorted without problems or astronomic pricing at extremely quick turnaround - I even had a very minor issue post sale that paul and the team have gone out of their way to resolve at no disruption to me. Genuinely wish I had done it sooner but so glad it was through Moorlake.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

A pleasure to deal with!

I cannot rate this company enough! I looked at quite a few vehicles before deciding which one to go for. From start to finish the whole process was excellent. The quality of the vehicle, the turn-around time, the log books back, everything was quick. I've had no problems at all with the vehicle but I feel reassured if I do, Moorlake will be there to help! Well done team!

8 June 2025
Unprompted review
Rated 5 out of 5 stars

5 Stars!

Recently purchased an Audi A1 from Moorlake Ltd and couldn't be happier with the experience. The whole process was smooth and transparent from start to finish.

I booked a viewing in advance, and the team was very accommodating and professional throughout. Everyone I dealt with was genuinely friendly, helpful, and made me feel confident in my purchase. The car was exactly as described—clean, well-presented, and clearly well looked after.

It’s not always easy finding a trustworthy dealer, but Moorlake Ltd. exceeded expectations. No pressure, no pushy sales tactics—just honest, straightforward service. A real pleasure to deal with.

Thanks again to all the team at Moorlake for making it such a positive and hassle-free experience. Highly recommended!

7 June 2025
Unprompted review
Rated 5 out of 5 stars

Bought my dream van from moorlakes

Bought my dream van from moorlakes. Customer service was great. There was no sales pressure, Mark “the Saturday boy” was very informative about all things camping and vans. Received some great advise and I’ve also gone back to moorlakes for some after sales extras. Would recommend this business for anyone looking for a vw van.

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service!

From the first engagement, Ed and the team were polite, knowledgeable and very passionate about their campervans. Being a first time buyer of a VW conversion Camper, this provided the comfort I needed to complete the purchase. The sales process, handover and aftercare have been great! Ed was even kind enough to put me in touch with insurance companies who beat other quotes I had received.

15 March 2025
Unprompted review
Rated 5 out of 5 stars

Bought my campervan from Moorlake in…

Bought my campervan from Moorlake in March this year, was really pleased with the service I received, van had 1 small fault which was rectified straight away for me so I was impressed with the speed and efficiency of the lads , thanks alot for helping the buying process really easy

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Trustworthy company

Once we had finally made the decision that it was time to buy a campervan after lots of online research, we wanted to find somewhere to view a good range and although it was a fair distance from our home, we were so impressed with the reviews for Moorlake we decided it was the place to go. The knowledge of the team and their patience to answer our very many questions, was so refreshing. We were not rushed or pressurised in any way. We purchased a beautifully finished van from them and John kindly arranged for us to pick it up closer to home. During pick up it was noticed that a couple of small things were missing and these were immediately rectified and sent to us with a smile.
We are so happy with our purchase and are looking forward to lots of adventures. I would recommend Moorlake to anyone.

19 April 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Paul at Moorlake is very informative and happy to spend time explaining all the features and answer any queries. Camperking conversions are highly recommended, we cannot find anything extra that needs to be added,

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Moorlake Campervans

We had been talking about buying a Campervan for a couple of years but had never taken the plunge. Having googled campervans near us we came across Moorlake who are a Camper King dealership. We knew that Camper King had won some awards so decided to make this our starting point.
We had planned to look at a few different dealers but having visited Moorlake we rather impulsively (unusual for us) put a deposit down on ‘Ernie’ our two tone Campervan. Although lots to chose from we loved Ernie best. The show room was very well set up and helped us to visualise what owning a Campervan would be like, we had even brought our dog with us.
Harry and Paul from Moorlake were never pushy and always available to answer our questions, even when Paul was away on holiday.
The whole handover experience was thorough and detailed, we left knowing we knew what to do but feeling that we could ask Paul questions at any time.
We have been away in Ernie for a few weekends and he feels well made and of high quality. He coped well with heavy rain and a thunderstorm. The bed is very comfortable too.
We would highly recommend Moorlake for their friendliness, professionalism and attention to detail.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

The place to buy a VW camper

The place to buy a VW camper. Top notch service from extremely knowledgable folk. Paul at Moorlake is not just looking to make a sale, so much as patiently help navigate the variables of what is, for most of us, a big purchase decision (as well as an awesome lifestyle choice!). Highly recommended.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service from Paul

Outstanding service from Paul. As novices he guided us expertly through the process of buying our camper right through to handover in a thoroughly professional and friendly way. A credit to both Moorlake and Camper King. Would highly recommend.

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Experience

We purchased “Cherry Vandy” a T6 LWB camper van from Paul at Moorlake Hull in November 2024.

What can we say ….. We have had 3 short trips away since purchasing and have enjoyed each and every one of them ….. we are planning to do the NC500 in May this year and based on our experience thus far, we are very much looking forward to it.

What can we say about our experience with Moorlake and more specifically Paul ….. Couldn’t have dealt with a nicer guy, he was helpful, informative, enthusiastic and genuinely interested in our travel plans. There was no hard sell and Paul’s focus was on providing us the best vehicle to suit our needs. The whole experience of buying was a pleasure.

We would strongly recommend Moorlake as a company to deal with and will definitely look to use them again if we ever decide to change vehicles.

Thank you Moorlake and Thank you Paul.

David and Anna Chipper

10 November 2024
Unprompted review
Rated 5 out of 5 stars

Our best experience 🤩

Having made our decision in principle to downsize from our motorhome to a campervan, and preferring a VW, we had done quite alot of homework, research and looking around ourselves.

It was then all about the detail and being realistic in the practicalities of what would work for us and ultimately, the compromises we would be happy with given how we wanted to use the campervan. Paul helped us work this through with his expert knowledge of the Camper King range and some practical solutions. We had follow up queries which Paul responded to quickly which enabled us to move forward. Our handover was faultless, with the necessary paperwork covered, van walk through and the ‘how to’ practical demonstrations to ensure we understood everything fully.

The added bonus is the real family van life experience Paul has, and loves, and we were able to chat and swap stories of our experiences and times away like we’d been friends for years. We’ve had our SWB Monte Carlo since Nov, and three months in and several great trips away (despite the weather!) we are having fun embracing the ‘less is more’ and are loving our new van.

Well done team Moorlake, for giving us the best friendliest, yet professional experience and customer service we’ve had with our vans, and thank you Paul for being our man in Yorkshire.

28 November 2024
Unprompted review

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