Moorlake Reviews 68

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive knowledge, and non-pressured sales approach, making the buying process pleasant and informative. The service, from initial consultation to handover and aftercare, is frequently highlighted as exceptional, with many appreciating the smooth and well-explained procedures. People are very satisfied with the quality of the products, finding the vans to be exactly as described and well-maintained. Some people also felt that the customer service was excellent, with staff going out of their way to resolve minor issues post-sale and providing continuous support.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Product

Users describe positive interactions with the product, with many expressing delight and satisfaction with... See more

Service

Clients share positive opinions on service, consistently describing it as excellent from start to finish,... See more

Customer service

Customers had positive experiences with customer service, highlighting the exceptional aftersales support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from John and Ed at Moorlake, from the initial contact and appointment booking, to a comprehensive tour of the various different van layouts. After listening to the pros and cons of each... See more

Rated 5 out of 5 stars

We bought our camper 2 years ago, the process was amazing, we have never received such care and support previously, Paul was so supportive and caring throughout the process, never pushy and he always... See more

Rated 5 out of 5 stars

We’ve just bought our camper from Moorlake and couldn’t be happier. Paul looked after us from start to finish and made the whole process really easy. He was friendly, genuine, and never pushy — jus... See more

Rated 5 out of 5 stars

Being UK Campervan virgins we were a little apprehensive when looking to buy one, but Paul at Moorlake Hull was professional, courteous and very patient with all our questions. We felt fully supported... See more


Company details

  1. Motor vehicle dealer
  2. Camping Shop

Written by the company

Moorlake is an independent campervan dealer, with showrooms in Watford and Hull. We have a large selection of new and used campervans to suit every budget. We pride ourselves on our customer service both before and after a purchase. We don't do pressure selling - in fact we don't have a sales team! We just love campervans, and everyone you speak to will be happy to help you, whether it's simply for advice on campers in general, or helping you through the process of buying your next camper. Our promise is that we will make it easy for you. Because we are not tied to any manufacturer, we can offer you a selection of campers of differing specs and across a broad price range. Please feel free to call us for a chat, or let us know if you'd like to come to one of our showrooms and you can have look around at your leisure, with friendly staff on hand to help if you need.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

68 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Best possible service

In my quest to buy a camper van I have been dealing with Moorlake and I have to say that they cannot be faulted for the quality of their service. Ed and John impressed me from the start with their speed of response and their knowledge of the vehicles and the conversions on offer. They were so patient in replying to my numerous very long emails even writing to me on New Years Day ! Thank you so much Ed and John for putting up with me !!

4 January 2022
Rated 5 out of 5 stars

Bought a brand new VW Campervan from…

Bought a brand new VW Campervan from Moorlake and picked it up in Dec 21. Fantastic customer service, nothing is too much trouble for them and no pushy sales. After-sales so far is brilliant, emails are answered very quickly. It's a Camper King conversion so a very big converter backing them up. Superb...........

9 December 2021
Rated 5 out of 5 stars

Brilliant company

I can’t say enough good things about Moorlake Ltd. I hired a Campervan as a trial run and then bought one from them shortly after. They found me a lovely VW that met my requirements and I absolutely love it! The Moorlake team have been so helpful and professional throughout and their comms have always been spot on. Their after sales customer service has been second to none and they have rectified a couple issues for me efficiently, with no dramas. I would throughly recommend Moorlake Ltd if you are looking to buy a Campervan. A special thanks to Ed and Rosie from me and Ernie (the Campervan!)

21 November 2021
Rated 5 out of 5 stars

Knowledgable

Knowledgable, friendly staff, not pushy, great advice and helped find just the right camper for us. Kept us fully informed on camperking extras we were having fitted. Thanks guys! Highly recommend.

15 November 2021
Unprompted review
Rated 5 out of 5 stars

fantastic service from all at Moorlake

Absolutely fantastic service from all the staff at Moorlake!
They helped me through the process of designing my van, through the build stage and to completion.
Always there at the end of the phone for updates and advice.
5 stars, would highly recommend them!

12 November 2021
Rated 5 out of 5 stars

First Class Service from Start to Finish

From my first (of many) calls with Rosie, then to John and then to meeting Ed at Camper King to spec the van the guys were brilliant. The communication was great, they kept me up to date, offered advice, answered all my questions and kindly got some fuel in my van (during the 'shortage' in October) to enable me to get on the road back to Scotland. As a customer I felt that nothing was too much trouble and made the whole experience of buying a van, from the other end of the country without even seeing it a simple one. And the van - well it's brilliant a great conversion and I love it. I wouldn't hesitate in recommending these guys to anyone. Thanks!

8 November 2021
Unprompted review
Rated 5 out of 5 stars

Happy Campers

Good correspondence, we traveled a distance to view van, all sorted by phone and email. Collected van following week, Rosie sorted out everything and went through workings of van in details. Bed, water, gas storage, electric hook up and list goes on.
Very happy with our purchase, we are looking forward to many years of holidays.
Thank you Moorlake.

8 November 2021
Unprompted review

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