more2life  Reviews 

1,585
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff for making financial procedures completely stress-free, seamless, and remarkably easy to navigate. People deeply appreciate the prompt responses and thorough, polite guidance provided throughout their equity release and drawdown requests. Some reviewers were not happy with significant application delays and a frustrating lack of communication from certain teams. Consumers also reported encountering poor administrative processes, making it difficult to secure timely callbacks or clear answers. A few individuals felt let down by sluggish progression and unreturned phone calls during their complex cases.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the exceptional support,... See more

Customer service

Reviewers mention positive feedback about customer service, noting that advisors are consistently helpful,... See more

Response time

People report positive experiences with response time, noting that consumer queries and draw down requests... See more

User experience

Consumers find user experience to be positive, highlighting that the entire process is simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Altaf provided exceptional support with a recent home purchase. There were several obstacles to resolve before the agreed completion date, and he took personal responsibility for keeping the funding... See more

Company replied

Rated 5 out of 5 stars

I dealt with Lucy who could not have been more helpful. She explained everything to me both politely and studiously and certainly assisted me with my request. I have nothing but good words to say abou... See more

Company replied

Rated 5 out of 5 stars

Wonderful experience with More2life. My mother passed away with an equity loan on her house, which was to be paid off within a year of her passing. Unfortunately, as well as living out of the country,... See more

Company replied

Rated 5 out of 5 stars

Yes when posting our acceptance docs, the day after Diane Perrin's reply they had received them and it would be processed in a few five days. This was such good news as our Royal Mail constantly lose... See more

Company replied


Company details

  1. Mortgage broker

Written by the company

The later life lender

more2life

Written by the company

Since launching in 2008, more2life have become known as an innovator in the lifetime mortgage market and is now one of the largest lifetime mortgage lenders in the UK.
We're commited to our customers!
Behind that success is an experienced, professional team of people dedicated to providing the widest choice of products and the best possible service to our customers.
Your peace of mind
We are fully regulated by the Financial Conduct Authority and only deal with fully qualified, independent advisers, who are specialists in this field. We are also a Board member of the Equity Release Council, an industry body set up to facilitate the safe growth of the equity release market through the development of standards and principles that ensure the fair treatment of customers.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(1,585)

227 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful agent.

The agent (Adam T) I delt with regards my request, was helpful and polite, they explained everting clearly and made it easy to understand.

2 September 2026
Unprompted review
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Reply from more2life

Hi,

We’re happy you’ve had a good experience with us and thank you for taking the time to leave us 5 stars.

Best regards,
More2life CX team

Rated 5 out of 5 stars

Wonderful experience with More2life

Wonderful experience with More2life. My mother passed away with an equity loan on her house, which was to be paid off within a year of her passing. Unfortunately, as well as living out of the country, we suffered a personal tragedy that caused delays in putting the house on the market, followed by the house needing a new roof, which caused further delays. The staff at More2life showed trust, compassion and understanding throughout. I think what helped was constant communication. As we all know, these days it is a relief to speak with humans and not have to deal with AI.

15 August 2026
Unprompted review
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Reply from more2life

Hi Ms Bradshaw,

We’re happy you’ve had a good experience with us and thank you for taking the time to leave us 5 stars.

Best regards,
More2life CX team

Rated 5 out of 5 stars

Got exactly what we asked for in a timely manner

Got exactly as requested which enables us to plan for the future whilst protecting our family's inheritance.
I also like the idea the more2life team are always available to answer any requests we require.
Thanks to Lucy R for her professional and timely response.

26 August 2026
Unprompted review
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Reply from more2life

Hi Mr Whittaker,

We’re happy you’ve had a good experience with us and thank you for taking the time to leave us 5 stars.

Best regards,
More2life CX team

Rated 5 out of 5 stars

Lucy's assistance

I dealt with Lucy who could not have been more helpful. She explained everything to me both politely and studiously and certainly assisted me with my request. I have nothing but good words to say about my experiences with more2life and would definitely recommend them to anyone who asked. First class service from start to finish!

26 August 2026
Unprompted review
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Reply from more2life

Hi,

We’re happy you’ve had a good experience with us and thank you for taking the time to leave us 5 stars.

Kind regards,
More2life CX team

Rated 5 out of 5 stars

Smooth and seamless experience

Tracey made the whole experience smooth and easy. She was very knowledgeable and really laid out the the facts with utmost clarity and transparency. She also took her time to double check each every point and was very thorough.
In a nutshell she made my whole experience pleasant and seamless .

17 August 2026
Unprompted review
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Reply from more2life

Hi Mr Girelli,

We’re happy you’ve had a good experience with us and thank you for taking the time to leave us 5 stars.

Kind regards,
More2life CX team

Rated 5 out of 5 stars

Excellent communication and prompt response

Excellent communication and prompt response to telephone queries and emails.
A pleasure to deal with more2life from initial application to final transaction.
All information given to us about our lifetime mortgage was clear and detailed. Efficient and timely completion of our mortgage application.

20 August 2026
Unprompted review
more2life  logo

Reply from more2life

Hi,

We’re happy you’ve had a good experience with us and thank you for taking the time to leave us 5 stars.

Best regards,
More2life CX team

Rated 5 out of 5 stars

Morelife

Great service from start to finish with More2life keeped us updated and explained able to take money from loan to help with living after retirement being able to fund the repairs or replace much needed car myson advised us to do this and he is a financial adviser to release funds from property make life so much easier money taken back when last person passes peace of mind

19 August 2026
Unprompted review
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Reply from more2life

Hi Mrs Bond,

We’re happy you’ve had a good experience with us and thank you for taking the time to leave us 5 stars.

Kind regards,
More2life CX team

Rated 5 out of 5 stars

Timely and efficient

We raised a query which was time sensitive. Tracy Curzon responded quickly and efficiently. I then contacted Adiba of Customer Services who dealt with our request immediately in a very understanding and professional manner. Thank you.

19 August 2026
Unprompted review
more2life  logo

Reply from more2life

Hi,

We’re happy you’ve had a good experience with us and thank you for taking the time to leave us 5 stars.

Kind regards,
More2life CX team

Rated 5 out of 5 stars

Very helpful member of more2life staff

Very helpful member of more2life staff. Tracy Curzon, gave full information and answer all questions immediately. Steered us through what was needed.

17 August 2026
Unprompted review
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Reply from more2life

Hi Mr Morgan,

We’re happy you’ve had a good experience with us and thank you for taking the time to leave us 5 stars.

Kind regards,
More2life CX team

Rated 4 out of 5 stars

Very helpful.

18 August 2026
Unprompted review
more2life  logo

Reply from more2life

Hi,

We’re happy you’ve had a good experience with us and thank you for taking the time to leave us 4 stars.

Kind regards,
More2life CX team

Rated 5 out of 5 stars

Excellent Service

My application was delt with by Tracey Curzon the complete process was quick and I was kept informed all the way excellent service I would recommend them to anyone
Thank you

17 August 2026
Unprompted review
more2life  logo

Reply from more2life

Hi,

We’re happy you’ve had a good experience with us and thank you for taking the time to leave us 5 stars.

Kind regards,
More2life CX team

Rated 5 out of 5 stars

HIGHLY RECOMMEND - FIRST CLASS SERVICE

We were applying for a drawdown on a previously agreed lifetime mortgage, and from the moment we contacted More2life, our application was handled quickly, professionally and stress free.Our main contact was Tracy Curzon, whose excellent service and fast communications helped to ensure a very satisfactory outcome for us.

17 August 2026
Unprompted review
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Reply from more2life

Hi Mr Scrimshaw,

We’re happy you’ve had a good experience with us and thank you for taking the time to leave us 5 stars.

Kind regards,
More2life CX team

Rated 5 out of 5 stars

Excellent service

Excellent service, a quick response to enquiries from professional friendly staff

14 August 2026
Unprompted review
more2life  logo

Reply from more2life

Hi,

We’re happy you’ve had a good experience with us and thank you for taking the time to leave us 5 stars.

Kind regards,
More2life CX team

Rated 5 out of 5 stars

A efficient company

Everytime I have requested a draw down on my money they have been efficient and processed my request fast. I would recommend more2life for all their help in something that could've been very daunting for people. Thank you.

15 August 2026
Unprompted review
more2life  logo

Reply from more2life

Hi Mrs Harvey,

We’re happy you’ve had a good experience with us and thank you for taking the time to leave us 5 stars.

Kind regards,
More2life CX team

Rated 5 out of 5 stars

Diane Perrin was great

Diane Perrin was great, she kept me up to date. Once the paperwork was complete the process was seemless and the money was in my bank in a very timely manner.

14 August 2026
Unprompted review
more2life  logo

Reply from more2life

Hi Ms Swindell,

We’re happy you’ve had a good experience with us and thank you for taking the time to leave us 5 stars.

Kind regards,
More2life CX team

Rated 4 out of 5 stars

A frank review

The procedure went smoothly with any telephone queries during the transaction dealt with courteously and efficiently, The only criticism is that , having not received one of the documents signed, the Company failed to inform me and I had to call specifically to discover the reason for the delay. It's very important to communicate any outstanding issues to the Client before the Client has to find out for him/herself. However a pleasant letter was received from Diane Perrin prior to completion which has prompted the above comments.

14 August 2026
Unprompted review
more2life  logo

Reply from more2life

Hi Mr Spires,

We’re happy you’ve had a good experience with us and thank you for taking the time to leave us 4 stars.

We appreciate your feedback regarding communication and have noted your comments, which will be passed to the relevant team for review.

Kind regards,
More2life CX Team

Rated 5 out of 5 stars

More2Life very good & very helpful staffs

Thank you Tracy Curzon for helping me process my additional borrowing offer. It has now been approved. It was dealt quickly & efficiently. I would definitely recommend More2Life for their prompt & helpful service.

13 August 2026
Unprompted review
more2life  logo

Reply from more2life

Hi,
We’re happy you’ve had a good experience with us and thank you for taking the time to leave us 5 stars.

Kind regards,
More2life CX team

Rated 5 out of 5 stars

Tracy Curzon was exceptional at helping…

Tracy Curzon was exceptional at helping us with our draw down as it is very scary for pensioners, and she made it so simple for us and guided us through it seamlessly .Thank you Tracy.

12 August 2026
Unprompted review
more2life  logo

Reply from more2life

Hi Mrs Warmley,

We’re happy you’ve had a good experience with us and thank you for taking the time to leave us 5 stars.

Kind regards,
More2life CX team

Rated 5 out of 5 stars

Very helpful and professional service

Very very helpful and professional service. I felt very reassured that they understood what I needed. Tracey kept me fully informed and her emails were warm but professional. I would really recommend this company to anyone thinking about equity release. Their timeline was fully communicated to me and adhered to.

12 August 2026
Unprompted review
more2life  logo

Reply from more2life

Hi,

We’re happy you’ve had a good experience with us and thank you for taking the time to leave us 5 stars.

Kind regards,
More2life CX team

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