more2life  Reviews 

I called to arrange a further draw down through more2life and having spoken to an exceptional agent,Diana Perrin, who advised me of my options and was able to answer all of my questions we arranged to progress with my request. We agreed to do the paperwork through email rather than by post as this generally speeds up the process and is easy to follow. Diana advised me of the approximate time frame and I am pleased to say that the process will soon be completed by the money appearing in my account. Thanks to Diana the whole process was clear and pain free.

My initial contact by telephone
Was so helpful and extremely useful. Everything which followed was simple to understand and very easy to Print-off. A really professional, speedy conclusion, which made the whole process a joy.

More2Life know what they are doing.
Once we got our heads round the Docusign proceedure the Customer Service Team guided us through the paperwork. We had to ring up a couple of times and both calls were answered promptly. The up-front on-line application process did not confirm to us wether were in the system or not straight away, so we probably lost a couple days in the fund call down but that was our fault not More2Life.
Thank you Diane and your colleagues.

Very good and very helpful staff who helped us through process in a very professional manner

Great service from Tracy. She kept us informed at every stage and checked we were happy with progress. Even the initial online form was easy. We can highly recommend Tracy and more2life.

Great experience as usual with very friendly helpful staff.

Yes, there was the phonecall with the Options menu but it was answered quickly. I spoke with Adam and his speech was very clear and he was polite and helpful.

Lucy helped explain the process to access additional funds very clearly.

The adviser Chloe was very helpful indeed. I found her to be friendly and knowledgeable, especially in respect of my query.

Thank you Chloe

My drawdown request was dealt with quickly and efficiently. I would recommend them for their prompt and helpful service.

The initial process was a bit slow but the staff have been helpful and courteous including Dianne.

Everything is straightforward and uncomplicated so the whole process has been easy.
Good communication and great to have confirmation from Diane Perrin, with date to expect the money in my account.

More2life is a very capable and experienced company,
I dealt with Tracy Curzon, who was extremely helpful and friendly. Couldn’t recommend them more.

Handled my request professionally and promptly with special thanks to Diane Perrin

Done online much speedier, even signed online, I'm amazed (but I am 80 so to be expected). Tracey Curzon was really helpful giving an exact date and time to expect drawdown to be deposited in my account.

Called up to release funds and Tracy Curzon was very helpful and organised the transaction very smoothly and on schedule as promised 10/10 👍

I did the process on line for the first time rather than ringing. Worked really well and ok for an elderly lady
I was kept informed as the process progressed. Everything went well. Would recommend this company

I requested a drawdown online and my application was dealt with promptly and efficiently.
May I thank Tracy Curzon who managed the application, she kept me advised of the progress and made the whole thing a very simple affair, she is indeed a credit to More2Life Customer Services.

Easy to complete. Speedy service. Frequent emails kept me updated. Customer service staff were friendly and helpful. Many thanks

These people are heartless. I took out equity release on my flat with them but am now being evicted as I cannot pay the service charges. As I am 75 years old and in poor health I asked for a couple of months extension so I could sort out my things and the council could rehouse me. More2Life refused to give me any extension . They should be called More2Death as that is what they are condemning me to. My life expectancy homeless, on the streets, I reality is less than a week. This is no exaggerating