Mortgage Time Reviews 

568
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, patience, and helpfulness, making complex processes clear and manageable. Many people highlight the excellent customer service, noting the team's approachability, clear communication, and dedication to keeping them informed. Reviewers frequently mention that the overall process, including securing mortgages and remortgaging, felt seamless, stress-free, and efficient. Many customers have returned for subsequent services, highlighting the consistent quality and trust they place in the company's advisors. People particularly appreciate the personalized approach and the advisors' willingness to go the extra mile for the best outcomes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as prompt, professional, and incredibly... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and clear... See more

User experience

People report positive experiences with the user experience, with many describing it as excellent from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris at mortgage time helped us through the process start to finish, giving great advice along the way. Chris offered a personal service, was extremely accommodating with timings and his communicatio... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Mortgage Time, and especially with Crysta, who supported us from beginning to end. She was always approachable, clear, and incredibly patient, taking the time to explai... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Arlene enough! As a first-time buyer, I was nervous about the whole process, but she made everything feel so much easier and less overwhelming. She was incredibly helpful from star... See more

Company replied

Rated 5 out of 5 stars

We’ve been with Mortgage Time since buying our first property, and they’ve helped us through our mortgage renewals as well as the purchase of our new home just recently. Kerry is fantastic—extremely k... See more

Company replied


Company details

  1. Mortgage broker

Written by the company

Mortgage and Protection advisers in Edinburgh offering whole of market mortgage advice. Our service is free of charge. First Time Buyers, Re-Mortgage, Buy To Let, Home Mover and many more services available


Contact info

5.0

Excellent

TrustScore 5 out of 5

568 reviews

5-star
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1-star

Asks customers to review

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5.0

All reviews

(568)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent services from Chris Cherry

Excellent services from Chris Cherry.
This is my second time working with Chris and he always help to sort out the solution.
Can’t wait to work with him again on my third property !!!

6 March 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thanks for your kind review, I look forward to assisting you again in the near future!

Rated 5 out of 5 stars

Margaret was an enormous help for me as…

Margaret was an enormous help for me as a first time buyer, right from when first thinking about buying a flat though to final completion. Great advice, great mortgage secured, and was there whenever needed for help and advice throughout. Also just a nice person to talk to. Highly recommended

10 October 2022
Unprompted review
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Reply from Mortgage Time

Thank you Steven. It was a pleasure helping you purchase your new home and I really appreciate your lovely review. Margaret

Rated 5 out of 5 stars

Exceptional service!

Crysta recently helped my partner and I purchase our first home and could not have made the process any easier for us. Crysta clearly explained the process and was always on hand to assist when required. Would highly recommend if you are looking for a stress free experience of purchasing a home!

24 February 2023
Unprompted review
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Reply from Mortgage Time

Martyn thank you for your kind review. Wishing you both all the best in your new home. Crysta

Rated 5 out of 5 stars

Crysta was amazing!!

Crysta was amazing throughout the whole process of us buying our first home. She was very helpful, informative and always on hand if we needed anything. Easy and seamless process. Thank you Crysta!

24 February 2023
Unprompted review
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Reply from Mortgage Time

Thank you so much for the review Jade, I wish you and Martyn the best of luck in your new home 😊 Crysta

Rated 5 out of 5 stars

Great service!!

Jason was an amazing help during our recent purchase. He sorted everything for us and was very reassuring with any worries or questions we had. I cant recommend Mortgage Time enough.

24 February 2023
Unprompted review
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Reply from Mortgage Time

It was a pleasure Hannah and happy I could help 😊 All the best, Jason

Rated 5 out of 5 stars

Excellent

I’d highly recommend Chris who sorted out my complicated & unusual mortgage needs. Thanks very much:

23 February 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thanks for your kind review Rachel, looking forward to seeing how your build progresses!

Rated 5 out of 5 stars

Brilliant, reliable and attentive Company

Thank you to Jason and his team for taking the stress out of re-mortgaging 3 buy to let properties. It seemed a daunting process given the current market and constant rate changes, however Jason helped us with all our initial queries and secured us great terms. Thank you!

20 February 2023
Unprompted review
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Reply from Mortgage Time

Thank you for the 5 star review Jen; It was a pleasure to help you with your mortgages and I appreciate you taking the time to write this! All the best, Jason.

Rated 5 out of 5 stars

Could not recommend Kerry enough for…

Could not recommend Kerry enough for sorting out our remortgage. She was really helpful and efficient at getting it all sorted and very patient with all our questions. Would highly recommend and would definitely go to Kerry again in the future.

5 January 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for your kind review Susan, was great to help with your remortgage 😊 Kerry

Rated 5 out of 5 stars

Looking for a mortgage, head here!

Kerry has been amazing, I found myself looking for a first time mortgage at the age of 51 and didn’t have a clue where to start. She organised everything and told me exactly what schemes I could use. Hopefully moving into my new home in a few weeks and all down to kerry’s support.

8 February 2023
Unprompted review
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Reply from Mortgage Time

Thank you so much for your lovely review Zoe it been a pleasure to help you buy your first home, wishing you lots of happiness. Kerry

Rated 5 out of 5 stars

Excellent service from Crysta at Mortgage Time

Excellent service from Crysta at Mortgage Time. She was friendly, helpful and informative about the options available to us. She responded quickly to our queries and made the whole process so much easier. Highly recommend Crysta and Mortgage Time.

9 February 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your lovely review, Maria. I wish you and Keith all the best in your new home. Crysta

Rated 5 out of 5 stars

Great service from Karen as always

Great service from Karen as always. We got our first mortgage deal via Karen then when the deal is about to expire she has helped us get a new deal. Always friendly and does a great job.

1 February 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Its been a pleasure helping you both once again. Karen

Rated 5 out of 5 stars

Thank you Phil

Phil provided me with his extensive knowledge and experience to find the right mortgage for me during a very volatile period. I worked as a contractor, finding mortgages was tricky. I trusted phil 100% gave me hope during the process, he has all the right contacts to make it a smooth process.

Thank you

26 October 2022
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for your lovely review.

Rated 5 out of 5 stars

We used Mortgage time when our fixed…

We used Mortgage time when our fixed rate deal was about to end. We found Kerry very friendly and informative about the options open to us. I would highly recommend using Mortgage Time for anyone looking for advice. We'll definitely use their service in the future when we are due to renew again.

25 November 2022
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your wonderful review and using Mortgage Time, delighted to have helped. Kerry

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Karen took time during her holiday to help me save my house purchase.

2 February 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Hi Jamie and Anna, was a pleasure to help you both to secure your property, hope you are both settling and I wish you the best in your future together. Karen

Rated 5 out of 5 stars

Immaculate service

Absolutely stress free for being first time buyers we were very nervous about the situation but the team here made everything feel great. Easy to contact when needed and step by step they were there all the way.

20 January 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Glad you found the process so easy, it was a pleasure helping you both buy your first home, I wish all the best. Jason

Rated 5 out of 5 stars

Excellent service and a mortgage …

Excellent service and a mortgage would'nt have been possible without the assistance of mortgage time and Kerry.

19 January 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your amazing review so pleased for your new home 😊 Kerry

Rated 5 out of 5 stars

Very helpful

Chris was very helpful, professional and kept us abreast of what was going on every step of the journey and helped make the process of buying much less stressful than it would have been, otherwise.

17 January 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thanks Robbie, Hope you're all settling in well to your new home

Rated 5 out of 5 stars

Great service from start to finish.

Great service from start to finish.
Chris was highly recommended by a friend and made the whole experience stress free, organising everything for us. We did not use a mortgage advisor in the past and it was so stressful and time consuming. We are grateful to Mortgage Time for playing a huge part in helping is purchase our family home and organising the relevant insurance. Highly recommend.

18 January 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thanks for your kind review Steph, I hope you're all enjoying your new home and I look forward to speaking again in the future.

Rated 5 out of 5 stars

Excellent Service. Highly Recommended

The service I received from Mortgage Time was excellent. Cate was recommended to me by a friend and she didn't disappoint. She helped arrange a Mortgage and also Life Insurance cover for us, and was very informative and very helpful whenever we had questions. Highly recommended using Mortgage Time.

16 January 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for the lovely review Chris, I hope you and Shannon will be very happy in your new home. Cate

Rated 5 out of 5 stars

Great service

Chris is doing an excellent job of guiding us through the current choppy waters of the mortgage market. Very happy with the service, as we were when Kerry helped us with our first mortgage. Wouldn't hesitate to recommend.

6 January 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thanks David, glad to be able to help

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