Mortgage Time Reviews 

568
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, patience, and helpfulness, making complex processes clear and manageable. Many people highlight the excellent customer service, noting the team's approachability, clear communication, and dedication to keeping them informed. Reviewers frequently mention that the overall process, including securing mortgages and remortgaging, felt seamless, stress-free, and efficient. Many customers have returned for subsequent services, highlighting the consistent quality and trust they place in the company's advisors. People particularly appreciate the personalized approach and the advisors' willingness to go the extra mile for the best outcomes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as prompt, professional, and incredibly... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and clear... See more

User experience

People report positive experiences with the user experience, with many describing it as excellent from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris at mortgage time helped us through the process start to finish, giving great advice along the way. Chris offered a personal service, was extremely accommodating with timings and his communicatio... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Mortgage Time, and especially with Crysta, who supported us from beginning to end. She was always approachable, clear, and incredibly patient, taking the time to explai... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Arlene enough! As a first-time buyer, I was nervous about the whole process, but she made everything feel so much easier and less overwhelming. She was incredibly helpful from star... See more

Company replied

Rated 5 out of 5 stars

We’ve been with Mortgage Time since buying our first property, and they’ve helped us through our mortgage renewals as well as the purchase of our new home just recently. Kerry is fantastic—extremely k... See more

Company replied


Company details

  1. Mortgage broker

Written by the company

Mortgage and Protection advisers in Edinburgh offering whole of market mortgage advice. Our service is free of charge. First Time Buyers, Re-Mortgage, Buy To Let, Home Mover and many more services available


Contact info

5.0

Excellent

TrustScore 5 out of 5

568 reviews

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Asks customers to review

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5.0

All reviews

(568)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good experience

Chris was my mortgage advisor for my first time buying a home. He replied to all my queries quickly and clearly, and made the whole process simple.
I would highly recommend Mortgage Time!

1 November 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Glad I could help, thanks for the review! Chris

Rated 5 out of 5 stars

Kerry is so knowledgeable and has taken…

Kerry is so knowledgeable and has taken care of my mortgages over the years.

She provides a fantastic service and nothing is too much trouble with the many questions I have had for her.

Thanks Kerry!

Christine MacAndrew

5 October 2023
Unprompted review
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Reply from Mortgage Time

​Thank you so much for your lovely review, pleasure to help you with your mortgage again. Kerry

Rated 5 out of 5 stars

Chris makes the whole process so…

Chris makes the whole process so straight forward. Have recommended to lots of family and friends for mortgage/ remortgage advice

15 November 2023
Unprompted review
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Reply from Mortgage Time

Thank you so much for the kind review. Chris

Rated 5 out of 5 stars

Great experience

Great experience. Cate was very helpful and there every step of the way. Would highly recommend mortgage time

9 November 2023
Unprompted review
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Reply from Mortgage Time

Thank you for the lovely review, I hope you both will be very happy in your new flat.

Rated 5 out of 5 stars

We can't thank crysta enough for all…

We can't thank crysta enough for all her help. Never did we think it would be possible to buy but with crysta's help we have managed to secure a mortgage. Crysta went above and behond for us and honestly we couldn't recommend her highly enough. Truly greatful.

24 October 2023
Unprompted review
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Reply from Mortgage Time

Thank you so much for leaving this lovely review and I knew we would get there in the end even if you didn't believe yourself it would be possible 🙂 Crysta

Rated 5 out of 5 stars

Super helpful

Crysta made the whole experience very easy and reduced our stress level over the whole thing enormously.
Super easy and very easy communication, whole process was great. Thank you

6 October 2023
Unprompted review
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Reply from Mortgage Time

Thank you so much for taking the time to leave this review Joanne. Crysta

Rated 5 out of 5 stars

Excellent customer service

We had the pleasure of dealing with
Kerri Kelly and she was extremely helpful and knowledgeable about the products that suited us best, this is a company I will have no problem in recommending to others Mik + Yvonne

22 September 2023
Unprompted review
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Reply from Mortgage Time

Thank you so much for your amazing review, was a pleasure to help 😊 Kerry

Rated 5 out of 5 stars

Excellent service once again

Again, incredible experience with Mortgage Time. I had previously used another company and found them pushy and with their own agenda. I’ve used Mortgage time twice now and found them knowledgeable, patient and extremely helpful. Thanks most recently to Crysta for her help and to the whole team for your professional advice and great service.

13 September 2023
Unprompted review
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Reply from Mortgage Time

Thank you for your review Jocelyn. I am glad we can be of help to you 🙂 Crysta

Rated 5 out of 5 stars

5 star company

As a returning customer, Cate once again went above and beyond to ensure my re-mortgaging process was delivered smoothly and without any undue stress or delay. Always very informative and happy to explain any information I was unsure of. would highly recommend for any of your mortgage requirements.

1 October 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thanks Stephen, it is always a pleasure to help.

Rated 5 out of 5 stars

Great mortgage advice service

I want to thank Crysta for the help, advice and guidance she provided in arranging our new mortgage. She was very helpful. knowledgeable and took the time to understand what we needed and to explain each part of the process as the application progressed. She provided us with a decision in principle then progressed it quickly and smoothly to a mortgage that suits our needs. She did this with care, attention to detail and made the whole process hassle free. She was always on hand to answer any queries that we had throughout the process. Thank you so much. I definitely recommend Crysta for any type of mortgage advice.

27 September 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your review Pippa, it's been a pleasure to help both you and Iain and wish you all the best in your home together 🙂 Crysta

Rated 5 out of 5 stars

Mortgage Renewal

I was dreading our mortgage deal coming to an end and having to go through the whole remortgage process again but Crysta made it all so effortless! She kept us up to date, was very knowledgeable and was just a delight to deal with. I would recommend Crysta to anyone wanting stress free mortgage and insurance support and advice! Thank you so much Crysta!

15 September 2023
Unprompted review
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Reply from Mortgage Time

Thank you so much Paula, I am so glad I managed to put your mind at a rest at a time you felt you were worried about higher payments. It has been a pleasure to help you. Crysta

Rated 5 out of 5 stars

First-time Buyer Experience.

We were first-time buyers and our advisor, Chris, was fantastic. He answered all of our many questions and helped us get our finances sorted for our house purchase, as well as sorting out life and home insurances for us as well. The whole process was very straightforward and Chris kept in touch with us every step of the way!

1 September 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you Charlie and Katie, I wish you both all the best in your new home!

Rated 5 out of 5 stars

Great experience with Mortgage Time

A big thanks to Crysta for helping me secure a mortgage in a tricky market. I'd had advice from another, larger, mortgage broker who made it feel like it was going to be impossible for me to secure a mortgage - they couldn't even produce a formal decision in principle for me, so I felt like even trying to offer on a property was out of the question! Crysta, however, took the time to understand my circumstances and never made me feel like securing a mortgage was going to be impossible or stressful. She sent over a decision in principle within a day which enabled me to confidently offer on, and secure, my new property. Thank you so much Crysta for helping me navigate all things mortgage - you are incredibly knowledgeable and understanding, and I felt like you were always there when I needed! I would recommend Mortgage Time (and Crysta) to anyone.

1 September 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much Pippa, I wish you and the little one all the best in your new home once you get the keys 🙂Crysta

Rated 5 out of 5 stars

Professional and Personalised service

Cate and Jason helped us with our mortgage. From start-to-finish our requirements were managed with care, attention to detail and professionalism.

Jason took us through the process and went over and above to secure our mortgage at a critical time when rates were fluctuating. He was on call and always there to guide us at every step.

We can’t thank Mortgage Time enough for making it such a seamless journey. Would highly recommend for anyone looking for a highly personalised and professional team.

27 July 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thanks for the lovely review. Cate

Rated 5 out of 5 stars

We worked with Margaret in summer 2022 to…

We worked with Margaret summer 2022 to get our first home and we couldn’t have been more pleased with her service. She made us feel comfortable asking all kinds of questions re mortgages, etc. as it was an entirely new thing for us. She also kept us informed on our application progress throughout the duration. I will work with here again, 100% and would definitely recommend her to anyone requiring mortgage services.

12 June 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for your kind review.

Rated 5 out of 5 stars

Amazing service throughout 👍

As a first time buyer I had little understanding of how to go about applying for a mortgage. Crysta was so helpful in helping me find a mortgage that would suit me, and ensured I collated all the documents needed and kept me up to date on progress.

Crysta has gone the extra mile, getting involved to sort out problems when I had experienced some disappointments. She was supportive and worked with me during this stressful time when it looked like everything was going to fall through.

I would definitely be recommending her to anyone who is looking for a mortgage. She was helpful, great at coming back to me when she said she would and did not sound frustrated when things didn’t proceed. The process of finding the right house was very stressful but she was amazing throughout guiding me through this so professionally and with real understanding.

4 August 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your kind words. I am so glad we managed to get it over the line, and you now have your dream home. I wish you many years of happiness there 🙂 Crysta

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish
It was lovely to have Cate as our mortgage advisor.
She was very professional, friendly and patient.
We would definitely recommend Cate.

2 June 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for the lovely review it was a pleasure to help you both buy your first home and hope you will be very happy there. Cate

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