Moss Plumbing And Heating Engineers Reviews 

206
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and courteous staff for arriving strictly on time, maintaining a genuinely friendly attitude, and being extremely thorough during every single service appointment. Many people note that various plumbing jobs are completed efficiently with wonderful attention to detail and absolutely no mess left behind. Some people were satisfied with the quick and clean installation of new boilers, ensuring home heating systems operate smoothly and efficiently. Consumers also mentioned that ongoing communication throughout complex bathroom renovations was consistently clear, exceptionally reliable, and entirely stress-free from start to finish.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, professional, and... See more

Staff

People report high satisfaction with the staff, consistently praising their friendly, professional, and... See more

Quality

Consumers find quality to be exceptional, expressing deep satisfaction with the outstanding workmanship and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service received by Steven today. He kept me updated regularly, arrived on time and his work was exceptional. He checked everything very thoroughly, was friendly, engaging, courteous and pol... See more

Rated 5 out of 5 stars

Steven took on the job of 3 en-suite bathrooms for an extension with a very strict deadline to be ready for a 21st birthday party. He was really Honest about committing to 2 of 3 but in the end he... See more

Rated 5 out of 5 stars

We’ve just had our main bathroom ripped out and transformed into an amazing modern shower room. We are absolutely delighted with the end result. From the initial consultation right through to the fini... See more

Rated 5 out of 5 stars

Two modest sized bathroom / en-suite renovations carried out to budget and to time. Standard of workmanship high, everything kept clean and tidy with no issues or if there were, resolved with a fuss.... See more


Company details

  1. Central Heating Service
  2. Gasfitter
  3. Property Maintenance

Written by the company

We are a family run plumbing and heating company based in central Scotland. We cover all aspects of plumbing and heating works, specialising in central heating, boiler installations and full bathroom renovations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

206 reviews

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4.9

All reviews

(206)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable and punctual

Reliable and punctual
Knowledgeable and installed shower in a timely manner.
Totally recommend and will use again. Thanks so much.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Two modest sized bathroom / en-suite…

Two modest sized bathroom / en-suite renovations carried out to budget and to time. Standard of workmanship high, everything kept clean and tidy with no issues or if there were, resolved with a fuss. Would highly recommend.

26 May 2025
Unprompted review
Rated 5 out of 5 stars

3 ensuite completed in time with excellent workmanship …

Steven took on the job of 3 en-suite bathrooms for an extension with a very strict deadline to be ready for a 21st birthday party. He was really
Honest about committing to 2 of 3 but in the end he and his team pulled out all the stops and were finished 2 weeks ahead of deadline. Great team effort, attention to detail and making sure adjustments were taken into consideration. A brilliant job, great team and very very pleased with the result in all 3 en-suite rooms. Couldn’t have picked a better company to work with. Highly recommend.

28 September 2025
Unprompted review
Rated 5 out of 5 stars

Best in the business!

I have recently had my en-suite renovated by Steven and the results are amazing..couldn’t be more happier with it!

Steven was punctual ,professional, reliable, a trustworthy company I was more than comfortable leaving in the house whilst I was at work.Steven continually updated me with progress throughout the week.

Quality of workmanship is 100% first class finished to the highest of standard.
Special mention to the rest of the MOSS team and Ewan the tiler who both show great attention to detail with their finishing.

I have used Moss plumbing & heating for years for all reactive repairs/boiler servicing too and I will continue to use for many years to come!!

15 September 2025
Unprompted review
Rated 5 out of 5 stars

What an Excellent Company

Had a new gas boiler, shower and shower screen fitted. Steven and his team did an excellent job and left everything clean and tidy.
Would definately recommend this company and I will certainly be using them again

28 August 2025
Unprompted review
Rated 5 out of 5 stars

En-suite and cloakroom

I’ve just had my cloakroom and en-suite completed by Steven at Moss Plumbing and I couldn’t be happier with the results. From start to finish, Steven was punctual, reliable and incredibly professional. He worked cleanly and tidily throughout the job, always making sure to clear up at the end of each day, which made such a difference.

The quality of workmanship is excellent – everything has been finished to a really high standard with great attention to detail. Steven was approachable, helpful with advice, and clearly takes pride in his work. It’s rare to find tradespeople who are this consistent and trustworthy, and I felt very comfortable having him working in the house.

I’ll definitely be having him back to do another bathroom in the future and wouldn’t hesitate to recommend Moss Plumbing to anyone looking for a high-quality, professional service.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service & professional job

Recently had a bathroom and en-suite fitted and couldn’t be happier with the results. Steven and his team carry out the works to a high standard and kept the areas clean and tidy. The guys are very helpful and communicate openly throughout the install. We would highly recommend Moss Plumbing and will use their services again in future.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Good experience

We were really impressed with Steven… he came when he said he would, was very professional and respectful and identified our issue really quickly…
Steven sorted the problem very efficiently and talked us through what he had done and advised us to give it a could days and he would check in with us to see if our issue had definitely been resolved.
I would certainly use Steven again if I needed a plumber and will definitely recommend Miss Plumbing and Heating….
Mavis

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service from local business

Steve came to change my water heater and delivered fantastic customer service throughout: from first visit to checking that all was in order post-installation. I
highly recommend Moss Plumbing and Heating for any work you're looking to get done.

30 January 2025
Unprompted review
Rated 5 out of 5 stars

I cannot recommend Steven and his…

I cannot recommend Steven and his workmen highly enough. He has just installed a new combi boiler in my home and the service I received was impressive and highly professional from the start with a competitive quote given quickly to the finish. He was punctual, very respectful of my home and kept me updated as the work progressed. I also appreciated how clean my home was left following the work.
Steven will be installing a new bathroom for me soon and again has given me very helpful information. I hope to continue with his services in rental properties I own.

13 February 2024
Unprompted review
Rated 5 out of 5 stars

Since moving into my house I have had a…

Since moving into my house I have had a lot of work done just to maintain it and Moss Plumbing has been one of the companies that has proved to be outstanding. They are a rare company that are reliable, trustworthy that they will turn up to do a top job and make sure that you are happy when they have done the job. I am a worrier whenever I need a job done as getting hold of someone is a rarity but Moss Plumbing are on the ball all the time so top marks for a great company.

30 January 2024
Unprompted review
Rated 5 out of 5 stars

Very honest

Very honest, kept in touch with what was happening regards parts. Swift response to my need for the job (I have health issues) even though the poor guy was recovering from a bout of illness he STILL responded quickly. That's how dedicated to providing his service he is. Would DEFINITELY recommend this company.

19 January 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Had an emergency boiler issue and Moss came out to have a look at it asap. Helpful and informative as well to help us moving forward to resolve our issue.

13 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, from start to finish. Steven was very helpful & informative. The installation was done in good time, and finished to a high standard. The bathroom, and surrounding area was kept tidy through out the process.

We are very happy with our new bathroom.

Lovely guys!

11 December 2023
Unprompted review
Moss Plumbing And Heating Engineers logo

Reply from Moss Plumbing And Heating Engineers

Thank again, Have a Great Christmas 🎄

Rated 5 out of 5 stars

Cannot thank Moss Plumbing enough

Cannot thank Moss Plumbing enough! The guys are super busy this time of year, but managed to fit in some time to help us with a significant leak in our bathroom. Will definitely be using them going forward and would recommend!

12 December 2023
Unprompted review
Rated 5 out of 5 stars

Great job

Right from the start Steven was understanding and advised us accordingly. He answered our questions providing options and listened to our thoughts and concerns.
The workmanship was of the highest quality with the greatest respect to our property, all work areas cleaned and hoovered as they progressed.
Quote for the work was competitive and accurate.
Would recommend.

14 December 2023
Unprompted review

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