Just wanted to highlight the amazing support I received from Shal at Mumzworld. She was incredibly helpful, patient, and genuinely went the extra mile to sort out my issue. She followed up, kept me u... See more
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Review summary
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Reviews shaping this summary
Mumzworld has been my go-to ever since I got pregnant. I am extremely satisfied with the fast delivery and the prompt support from the customer service department. I attended the Mumzworld event at T... See more
Company replied
I’m grateful.. thank you so much momzworld team, appreciate your kindness.. my daughter is very happy with her lunchbox
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Always excellent customer service. Very eays to communicate with them via the online chat. Excellent range of products. Easy returns. Quick refunds. An excellent resource for any mum. Highly recommend... See more
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Company details
Written by the company
Shop online Baby Products, best Stroller, Travel Gear, Feeding, Clothes, Toys, Car Seat, Carrier & Cot on Mumzworld, Free Delivery To Dubai, Abu Dhabi & UAE
Contact info
4.4
Excellent
986 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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USA Shiping
I bought a toy from Mumzworld and got it shipped to America with no issues. If you are worried about international shipping, they are trusted.
9 March 2026
Unprompted review
Reply from Mumzworld.com
Thank you for sharing your experience! 😊 We are so happy to hear your toy arrived safely in the USA. We take great pride in our international shipping and love knowing we can reach Mumz and familes wherever they are. Your trust means everything to us! 🌸✨
Extremely disappointing experience – Payment overdue since August 2025 into a consignment agreement…
We entered into a consignment agreement with Mumzworld, where goods were supplied first and payment would only be due once the items were sold. Unfortunately, despite this very seller-friendly arrangement, we have been waiting for our payment since August 2025.
For months, we have been repeatedly told that “the finance team is looking into it” and that someone would get back to us. No one ever does.
Worse still, the responsible contact person keeps changing, and now communication has shifted to a ticket system with no direct contact person at all. It is impossible to reach anyone from the finance department, and our case is clearly not being handled.
After more than half a year of unfulfilled promises and no resolution, we had no choice but to hand the matter over to a debt collection agency. We will also be addressing this issue directly at the upcoming trade show in Dubai.
This has been an extremely frustrating and unprofessional experience. We strongly advise other brands to be cautious when entering any form of consignment (sell-first-pay-later) agreement with Mumzworld.
24 February 2026
Unprompted review
Reply from Mumzworld.com
We’re sorry to hear about your experience and the frustration this has caused. Please be assured that Mumzworld is a trustworthy partner committed to long-term, transparent relationships with all our suppliers and brands.
We take your feedback very seriously and would like to prioritize a resolution immediately. Please share your company details and ticket number with us here: https://shorturl.at/abrwL so we can ensure this is handled directly by our senior finance team. 🌸
The best website ever
The best website ever. Best customer service fast reply ever. I keep purchasing more and more for my baby and myself 😘😘😘
30 January 2026
Unprompted review
Reply from Mumzworld.com
Thank you, Pokiza, for your wonderful review 💛
We’re always delighted to meet your expectations, and we promise to do our very best to exceed them and make your experience with us special every time. 🙏✨
Let my Autistic child down 3 times with…
Let my Autistic child down 3 times with a gift from Santa after booking a couple of times, customer service is horrendous. Do not give this company a dollars.
25 December 2025
Unprompted review
Reply from Mumzworld.com
Hi Louis, we’re truly sorry for how this experience felt for you and your family — especially around something meant to bring joy to your child 💛 We understand how important these moments are, and we regret the frustration you went through.
We’re glad to know that Santa was able to make it today and bring happiness to your child. That said, we understand that the overall experience still fell short of what you expected, and we take your feedback very seriously. One of our team members will reach out to you directly to see how we can make this right. Thank you for taking the time to share this with us.
I ordered a voucher which never…
I ordered a voucher which never arrived. The automated webchat kept crashing. Therefore have been unable to contact theMUMZWORLD website. It has a feel of a scam site.
15 November 2025
Unprompted review
Reply from Mumzworld.com
Hi Richard,
Thank you for sharing your feedback, and we’re truly sorry for the trouble you faced with the webchat, that’s not the smooth experience we want for you. 💛
Regarding your voucher, we’ve double-checked on our side and can confirm it was sent to your registered email shortly after your purchase. Our team also reached out to make sure everything was received, and we’re glad to hear that you now have the voucher.
If you ever need anything, we’re always here to support you. Thank you for choosing Mumzworld. 🌟
Just wanted to highlight the amazing…
Just wanted to highlight the amazing support I received from Shal at Mumzworld. She was incredibly helpful, patient, and genuinely went the extra mile to sort out my issue. She followed up, kept me updated, and made the whole process so easy. Really appreciate her professionalism and kindness!
25 November 2025
Unprompted review
Reply from Mumzworld.com
Thank you so much for sharing your experience, Amira! 🌟 We’re thrilled to hear that Shal was able to make your experience smooth and pleasant. Your kind words mean a lot to us, and we’ll be sure to pass on your appreciation to her. 💛
We’re always here to make things easier for you and your little ones, and we look forward to serving you again soon!
Amazing customer service
24 November 2025
Unprompted review
Reply from Mumzworld.com
Thanks so much for the 5-star rating, Alaa! 😊
We’re always here for you and your little ones, and happy to be part of your journey.
Very Good and helpful customer service…
Very Good and helpful customer service team.
However i hope all items on the application can be delivered to Qatar, as some are not eligible
9 October 2025
Unprompted review
Reply from Mumzworld.com
Thanks so much for the 5-star rating! 😊
We’re always here for you and your little ones, and we're happy to be part of your journey
Mumzworld has been my go-to ever since…
Mumzworld has been my go-to ever since I got pregnant. I am extremely satisfied with the fast delivery and the prompt support from the customer service department. I attended the Mumzworld event at Thea on 8th October 2025 in which I met Shalini from the Mumzworld team who assisted me and my friend who is expecting. She was friendly and very open to feedback. Overall we had a great time at the event which was very informative for expectant mums and also for seasoned mums. The topics were detailed and the giveaways were very promising as well.
8 October 2025
Unprompted review
Reply from Mumzworld.com
Thank you, Nida, for your wonderful review! 💛 We’re thrilled to hear that you’re pleased with Mumzworld’s services and found the event both informative and valuable. We’ll continue striving to exceed your expectations and ensure every experience with us is just as exceptional. ✨
Maya is a great support agent
Maya is a great support agent. She’s very helpful and made my experience very enjoyable. I will continue to place orders on Mumzworld.
8 October 2025
Unprompted review
Reply from Mumzworld.com
Thank you, Ranim, for your wonderful review 💛
We’re always delighted to meet your expectations and are glad that our employee provided the assistance you needed. We promise to do our utmost to meet your expectations and make your experience with us exceptional every time. 🙏✨
Excellent support from Ziad but frustrating return process
I tried to return an item but kept getting stuck on the loading icon when processing the return and the refund. I tried this multiple times, using different browsers etc. but kept on getting stuck.
I contacted the 24/7 customer service and was instantly put through to Ziad. He resolved the issue straight away! He was very helpful and deserves 5* for his service. However the overall experience gets 3* due to the technical issue with the return process.
7 October 2025
Unprompted review
Reply from Mumzworld.com
Thank you, Rhidian, for sharing your feedback and for giving us the opportunity to improve. We truly appreciate you taking the time to highlight your experience. Someone from our team will be reaching out to gather a few more details and ensure everything has been fully resolved to your satisfaction.
Reply from Mumzworld.com
Thank you ِHuda for the 5-stars review. We will always do our best to meet your expectations.💛
very helpful and very kind
7 October 2025
Unprompted review
Reply from Mumzworld.com
Thanks so much for the 5-star rating, Maitha! 😊
We’re always here for you and your little ones, and happy to be part of your journey
Excellent customer service with Reham
Reham was super helpful and quick with her responses. She was polite and wonderful to deal with!
6 October 2025
Unprompted review
Reply from Mumzworld.com
Thank you for your wonderful review 💛
We are always delighted to meet your expectations and are glad that Reham provided the assistance you needed. We promise to do our utmost to exceed your expectations and make your experience with us special every time. 🙏✨
Great customer service
5 October 2025
Unprompted review
Reply from Mumzworld.com
So happy to hear that, Fatema! 💙 Delivering great customer service with care and convenience is always our goal 🌟
Jasmin was great in handling the…
Jasmin was great in handling the situation very well
5 October 2025
Unprompted review
Reply from Mumzworld.com
Thank you so much, Aysha! 🌟 We’re thrilled to hear Jasmin handled the situation so well — she’ll be so happy to know your feedback 💙😊
Reply from Mumzworld.com
Thank you so much for your five-star review, Jm! 😊
We are always here for you and your little ones, and we’re delighted to be part of your journey. We’re also very happy to know that you were pleased with our customer service.
The WhatsApp assistance was so…
The WhatsApp assistance was so efficient and easy to get in contact with.
My delivery in Oman is taking longer that expected so I get in contact and was smooth the solution through this communication Chanel!
I have been customer in Saudi Arabia and was also good service
3 October 2025
Unprompted review
Reply from Mumzworld.com
Thank you so much for your wonderful review, Naty! 💛
We’re always delighted to meet your expectations and are glad that our customer service provided the assistance you needed. We promise to do our utmost to exceed your expectations and make your experience with us special every time. 🙏✨
Thanks for the Customer support services
I would thank the Customer support for their assistance and quick response and understanding the process to handle the situation professionally and effectively.
Thanks for your support and help.
3 October 2025
Unprompted review
Reply from Mumzworld.com
Thank you so much for your kind words! 🌟Abo Eyad.
We’re delighted our team delivered a supportive, trustworthy, and convenient experience — just as we strive for 💙😊
Professional customer service
16 September 2025
Unprompted review
Reply from Mumzworld.com
Thank you so much, Alhanouf, for your 5-star review 🌸🤍
We’re delighted to know you found our customer service professional. Your support means a lot to us!
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