Just wanted to highlight the amazing support I received from Shal at Mumzworld. She was incredibly helpful, patient, and genuinely went the extra mile to sort out my issue. She followed up, kept me u... See more
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Review summary
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Mumzworld has been my go-to ever since I got pregnant. I am extremely satisfied with the fast delivery and the prompt support from the customer service department. I attended the Mumzworld event at T... See more
Company replied
I’m grateful.. thank you so much momzworld team, appreciate your kindness.. my daughter is very happy with her lunchbox
Company replied
Always excellent customer service. Very eays to communicate with them via the online chat. Excellent range of products. Easy returns. Quick refunds. An excellent resource for any mum. Highly recommend... See more
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Company details
Written by the company
Shop online Baby Products, best Stroller, Travel Gear, Feeding, Clothes, Toys, Car Seat, Carrier & Cot on Mumzworld, Free Delivery To Dubai, Abu Dhabi & UAE
Contact info
4.4
Excellent
986 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent customer service
16 September 2025
Unprompted review
Reply from Mumzworld.com
Thank you so much, Yousef, for your 5-star review! 🌟 Your satisfaction means everything to us, and we’ll always do our best to keep you happy with our service 💙
Reply from Mumzworld.com
Thank you, Marah 🤍
We’re so happy to know you felt supported and had a good experience with us. Your trust means a lot, and we’ll always be here to make things as easy and convenient for you as possible. 💛
Very supportive tye customer…
Very supportive tye customer representative Hager, thank you
15 September 2025
Unprompted review
Reply from Mumzworld.com
Thank you so much, Aura 🌸
We’re delighted to hear that Hager was able to support you so well. Your kind words mean a lot. We’re always here to make your experience smooth and convenient. 🤍
Very good customer service
Very good customer service. Ziad is very understanding and kind.
15 September 2025
Unprompted review
Reply from Mumzworld.com
Thank you so much, Trixian 🤍 We’re glad you had a positive experience with Ziad! Your feedback truly motivates us to keep delivering the best support.
Not same day shipment as advertised and no option to send early in the morning. Only send very late evening.
Seif is good and accommodating. Giving assurance in my order and a further discount.
**EDIT (AFTER SALES SERVICE)**
As of 16th September, the item has not yet been received. This does not align with the same-day delivery that was advertised. The delivery team has scheduled a shipment at 9:00 PM, a time when I am not available at the location. It appears that the customer service team is not properly coordinating with the logistics team regarding the delivery timing and customer availability.
14 September 2025
Unprompted review
Reply from Mumzworld.com
Thank you so much, John, for your wonderful review! 🌟 We’re delighted to hear that you’re happy with the service Seif provided 🙌. Our mission is to make every parent’s journey easier and happier 💛👶.
three month old baby
have three month old baby . I am breastfeeding however I have to pump . I bought the elvie Stride 2 from Mumzworld I initially had a problem with the tubing I contacted Mumzworld they sent me a link to report the issue ( 6 weeks later someone contacts me ) . I know have a problem with the pump again whereby one side is not working I have clogged ducts and need to clear out or I will get mastitis again . Contacted Mumzworld and they send me the link again, apparently they say they will contact someone from elvie but I don’t have confidence . I also bought a tommee tipee steriliser which has stopped working correctly I sent them a video as requested over a week ago and still nothing has been done . The after service is very poor with Mumzworld I won’t be using them again . I’m thinking they must have poor communication with there suppliers
2 September 2025
Unprompted review
Reply from Mumzworld.com
Hi Clare, thank you for speaking with us and for your feedback. We are so sorry that the pump failure has caused you so much stress, especially while caring for your little one. Your well-being is our top priority. 💛
We have scheduled a collection of the faulty unit for inspection. We will be making sure the issue is resolved as quickly as possible.
We appreciate your patience and understanding. We are committed to making this right for you. 🌸
Got 3 orders to be delivered before my…
Got 3 orders to be delivered before my son’s birthday and 2 out of the 3 arrived after the estimated date.
Requested a refund , got a refund for only the 2 delivered packages that even today sit in fromt of the door ready to be collected and no refund for the undelivered packages.
The company statement below is being just an ignorant template response, I have already submitted 2 complaints with Mumzworld that are being stale.
28 August 2025
Unprompted review
Reply from Mumzworld.com
We sincerely apologize for the inconvenience you experienced with your recent orders. We completely understand how important it was for your son’s birthday that all orders arrive on time, and we are very sorry that we fell short in this instance.
Regarding the refunds, we would like to resolve this matter for you. Kindly share your order details through this link: https://shorturl.at/abrwL, and our team will personally review your case to ensure the undelivered packages are addressed promptly.
Thank you for bringing this to our attention. We truly value your trust and will do everything to make this right
I purchased the first dress for my…
I purchased the first dress for my daughter from Mumzworld and the experience was awesome. Dress was so beautiful, i am happy with the order.
13 July 2025
Unprompted review
Reply from Mumzworld.com
Thank you so much, Alice 💛
We’re delighted to hear you loved the dress for your daughter and had an awesome experience with us. Your happiness means a lot, and we look forward to serving you again soon! 🤍
Unfortunately
Unfortunately, I have bought a machine from them and it was expensive imagine after 2 months suddenly there was some issues in the machine and it’s not working well I have reached them but they kept stalling and still didn’t fix the problem what a waste of time and money
20 May 2025
Unprompted review
Reply from Mumzworld.com
We’re truly sorry to hear about your experience with your machine.
This isn’t the level of quality and support we want for mums and families, and we completely understand how disappointing this must feel — especially with an essential Mumz item.
One of our team members will be contacting you today to resolve this and make things right. Your trust means so much to us, and we’re committed to turning this around and ensuring you have the smooth, worry-free experience you deserve
Absolutely amazing
Absolutely amazing! Been looking for this toy for my daughter everywhere, to no avail. But found it on Mumzworld and was so happy! Very fast shipping to the UK and tracking updated all the way. Very impressed! Will be using again!
18 August 2025
Unprompted review
Reply from Mumzworld.com
Thank you so much, Shanna! 🌟
We’re so glad you found the perfect toy for your daughter on Mumzworld. Your happiness means the world to us, and we’re delighted the fast shipping and smooth tracking made it even better. We can’t wait to welcome you back again soon — always here for you and your little one with love and care 💛
The service was amazing and the product…
The service was amazing and the product quality was really good my kids had so much fun
14 August 2025
Unprompted review
Reply from Mumzworld.com
Thank you so much, Inas! 🌟
We’re delighted to hear you loved our service and that the product quality made your kids’ day so much fun 💛
It’s always a joy for us to create happy moments for you and your little ones!
Loved the event
Loved the event! Super fun and great way to get know amazing brands. The team was also super helpful and informative
14 August 2025
Unprompted review
Reply from Mumzworld.com
Thank you so much, Julia! 🌟
We’re thrilled you loved the event and had fun discovering amazing brands 💛
It warms our hearts to know our team could make your experience enjoyable and helpful — we’re always here for you and your little ones with love and care 💛
This website is so frustrating
This website is so frustrating. When I ordered from them for the first time, they promised same-day delivery—but then told me the item wasn’t available. I gave them another chance and placed a second order. Again, they said it would be delivered the same day. I even received an SMS saying my order was out for delivery, and the tracking showed I would receive it before 10 PM.
I contacted customer service to make sure it would arrive before 10 PM, as that’s already late for me—I’m usually asleep by then. Now it’s 11:30 PM, and they’re telling me it might be delivered either today or tomorrow.
This is unacceptable. They are clearly making false advertising claims about same-day delivery, and the service has been unreliable both times I ordered. Extremely disappointing experience.
2 July 2025
Unprompted review
Reply from Mumzworld.com
Kae, we’re truly sorry for the delay you experienced with your order — we completely understand how frustrating that can be. While your order has now been delivered, one of our team members will be reaching out shortly to personally check in and make sure you’re fully supported.
We aim to provide timely deliveries and a seamless experience for every customer. We genuinely appreciate your patience and the opportunity to make this right 💛
Shalini was very friendly and helpful…
Shalini was very friendly and helpful with sharing all information around Mumzworld and discounts and customer service assistance !
17 May 2025
Unprompted review
Reply from Mumzworld.com
Thank you for your kind feedback! We're so happy to hear that Shalini was friendly and helpful in guiding you through Mumzworld, the discounts, and customer service support. We'll be sure to pass along your kind words to her, she’ll be thrilled! We truly appreciate your support and hope to assist you again soon.
It is such a lovely experience with…
It is such a lovely experience with this event.. thanks for the help of mica.. lovely person too..
17 May 2025
Unprompted review
Reply from Mumzworld.com
Thank you so much for your lovely words! We're so glad you had a great experience at the event and that Mica was able to help, we’ll be sure to pass along your kind message to her. It means a lot to us to hear such positive feedback, and we look forward to seeing you again soon!
Amazing service
15 May 2025
Unprompted review
Reply from Mumzworld.com
We truly appreciate your wonderful feedback! It’s great to know you had such a positive experience with our service. Thank you for your support we can’t wait to welcome you back again soon!
Reply from Mumzworld.com
Thank you so much for your kind words! We're thrilled to hear you had an amazing experience with our service. Your support means a lot to us, and we look forward to serving you again soon!
Reply from Mumzworld.com
Thank you so much for your kind words! We're glad to hear that Shalini was helpful in accommodating you. We'll be sure to share your feedback with her it will mean a lot!
Great support and attention from the…
Great support and attention from the staff
16 May 2025
Unprompted review
Reply from Mumzworld.com
Thank you for your wonderful feedback! We're delighted to hear that you received great support and attention from our staff. Your satisfaction means a lot to us!
there are no women working
I recently made a purchase from Mumzworld on the recommendation of a friend who previously worked with the company. I was quite happy with the overall product selection and customer service. The baby product I ordered met my expectations in terms of quality and pricing.
However, I was disappointed with the packaging. For a brand that focuses on products for mothers and children, I believe more attention should be given to safe and careful packaging—especially for baby items.
Additionally, I’d like to raise a concern I came to know through my friend who worked in the operations team. It was surprising to hear that there are no women working in the operations department of a company named “Mumzworld.” For a brand that markets itself around mothers and women, representation in key departments—especially operations—is important. It sends a strong message about inclusivity and empowerment in the workplace.
Mumzworld has great potential and has earned customer trust through its branding, but to truly stand out in the UAE market, I believe it should also reflect those values internally by supporting and including women in all areas of the business.
I hope this feedback will be taken constructively, as it comes from a place of admiration for the brand and the belief that it can do even better.
12 April 2025
Unprompted review
Reply from Mumzworld.com
We’re sorry the packaging didn’t meet expectations and are working on improvements, especially for delicate items.
Regarding your note on women in operations, women lead key roles across our Operations teams. We believe it’s always important to verify facts, especially when they speak to our core values. Inclusivity and women’s empowerment are not just part of our messaging, they are at the heart of how we work.
Once again, thank you for sharing your thoughts, and thank you for holding us to high standards.
For further assistance kindly share your details via the following link: https://shorturl.at/abrwL, and we will be more than happy to assist you
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