MY Hermes 

Shockingly bad. An online retailer arranged for Hermes to collect an item I was returning and told me to wait for this collection between 8am and 8pm on a Saturday. They didn’t show. The collection was then rescheduled for the following Thursday. Again no sign of any attempt to collect the item whatsoever. How these people stay in business is beyond me. You’d have more luck with a tortoise.

Deplorable service and no consideration for anyone's time or arrangements made.

Hermes were supposed to collect a packet from us and confirmed the date. We waited and waited and finally we called them to enquire what time the collection would be made. I was astonished with their reply.

"There would be no collection because the roads are closed" They were not closed. So that was a clear lie to me.

I had to take the parcel to a Hermes collection point. I travelled to the collection point on the roads that I was told were closed.

When I asked why I was not informed that the collection was cancelled I was told "IT WAS TO MUCH TROUBLE TO CONTACT CUSTOMERS"

It is good to know that Hermes consider customers and end users as "Trouble". I hope that their "Troubles" are minimised by the other choosing to take their "Troubles" to other companies.

I have now reported parcel number 9594274247574083 to the police as a theft.
Having spoken to the police at lenght they would recommend any one who has a parcel go “missing” that reporting it is your right.
I have the crime reference number and will be providing copies of all e-mail chat and calls.
So disappointed with Hermes please if you want your property to arrive at your destination use another courier!!!!

Where do I start?
I have started an internet based business, and chose Hermes, on the basis of their competetive prices.

Firstly, if I had read the reviews first I would not have chosen Hermes.
I paid for a collect & deliver service on Tuesday evening, and the site led me to believe the parcel would be collected the next day, so I waited in.

Nothing, not even an acknowledgement from Hermes.

I tried to contact them this morning, but, as anyone who has tried this will know, if you phone the telephone number and select 'uncollected parcel', you are simply referred back to the website.

So I tried the chatline. The person I spoke to was unable to confirm a new delivery date but promised an acknowledging email. This has not arrived.

Email No1 was then sent to Hermes, requesting a new date for collection. No response.
Email No2 sent, no response.
Email No 3 sent, you guessed it, no response.

Tried the chat line again. This one confirmed that collection had been scheduled for 5.00pm yesterday, did not know why it did not happen, but was able to tell me that it would be picked up today.
I asked for an email confirmation. Nothing yet.

Incredibly frustrating and any money saved by using Hermes competitive terms have been lost by the time I have spent simply requesting an update.

To be clear, I can understand delays and the difficulties for their miserably paid drivers, but I do expect to be able to speak to someone when things go awry, or at least get an email reply.

4 hours later, and still no response from Herpes.
I have looked on the Amazon help website and see that they are the only delivery company without a contact phone number.
I wonder why.

UPDATE:10 hours later, it has gone 8.00pm and my parcel has still not been collected, nor have I received any emails from Herpes.
Anyone got any suggestions?

Hermes serves is not so good
Bought item on ebay on the 11th April 18, Parcel tracking no 8869485246111085 that was supposed to have been delivered by Hermes to my home (put through letter box on the 15th April 18) that does not have a letter box, got cctv pictures to show that not only do we have a dog that was out in garden at the time of supposed delivery, someone was about as well. These have all been sent to hermes by the seller last week and still hermes have not come back to her, what more do hermes want blood, time I think to find a new courier?

They have no delivery office where you can collect the parcel if you miss it. So if you miss the deliveries they just send it back to the company. Really inconvenient for anyone who works. I have also had 2 parcels stolen in the past week. They did not contact me to let me know. I had to message them and they still didn't want to give me any information. I had to ring the two companies the parcels came from to get it confirmed. Absolutely useless company.

For last four months replaced content of two parcels in Hermes , not sure it's driver who is collecting parcels from Derby area from drop point:
Premier Good Cheers Cellar - DE1
38 Arthur Street
Derby
DE1 3EF
or it's happened at resorting depot, but fact that I dropped two parcels with laptops at same point and arrived boxes to delivery destinations (two different addresses in different cities) with same result: was replaced content of parcels with same absolutely methods:
swapped laptops with chargers on disks with games and DVD, sound unbelievable , but it's true, I can provide a photos and another evidences in any moment.

parcels arriving to destination with weight 0.5kg instead of 3-5kg.

tracking numbers of parcels (maybe will read this feedback somebody from management of Hermes and it's will help to explain out and to catch on thieves, which it doing, maybe two parcels for example collected same driver) :
Tracking numbers:

sent at Date: 27/11/2017
1)
8283639285686189

sent at Date: 03/04/2018
2)
1600303494273266

After these accidents I moved to another post services, which still wasn't let me down .
(I selling sometimes laptops on eBay and for three years only with Hermes I had a such problems). By my opinion they must to start investigations and improve security of deliveries or collections in Derbyshire area.
After holidays I probably will go and to local Derby police station with aim to report and start investigation, will take a fingerprints from DVD disks and maybe police will start to check a some local Hermes workers who is was participated in delivery of these two parcels.

Kind Regards.
Vasilijus.

No calling card left for first attempt, second attempt left calling card with no details at all of a reference number or contact details to get hold of the driver, next day nothing left in mail drop. Tried contacting my Hermes, calling is a robot that does nothing and doesn’t connect you to a real person, email they claim to reply within 24 hours a week later I get an email and the email they sent clearly showed they didn’t read my email properly and what my issues were.
Contacted on twitter and Facebook and even to this day haven’t been replied to.
Used customer live chat had to wait in a queue for 25 minutes even though it said average waiting time for customers today was 7 minutes.
I was informed my package had been returned to sender as they had attempted 3 times.

Waste of time this company. No way to get hold of them, the delivery driver gives no information to get hold of them.... just utterly useless. If a company opts to use this company I won’t shop with them.

What is wrong with you guys? The parcels go back to the sender because you can not find the address?? Are you serious? But when you collect my stuff you are able to find it? Get a Sat nav and finally get people who can READ because there is even a STREET SIGN out there with the name of our house!

Hermes is the worst delivery service in the Europe, they are lying, dishonest thieves. Hermes and Secret Sales both said my parcel was delivered to a pharmacy and signed for. However the pharmacy do not accept deliveries from Hermes-they thought it was a residential address, little did they know I was sceptical about them for I felt they would try to rip me off so I avoided sending it to my home. and send it to my local Pharmacy. The didn’t even send me a code for they place of delivery to scan. Scumbags!!!!!! Scumbags!!!!

We pay for the delivery of items yet they only want to hear from the sender about what to do about your goods. Rubbish service. Courier obviously has no sense of direction and attempted delivery elsewhere. Not even carded my property yet Hermes still claim 3 attempts were made.

Excellent Service By Raja in hounslow, tw3 3tj

All the comments that people are making about "Hermes" are correct. They are the worst logistics company in the entire business. Personally, they should get an award for worst logistics company, and I've no doubt they can secure 1st, 2nd and 3rd spot without little effort. That's how useless they are. I'm actually surprised that they're not in administration yet. Their tracking system will say 10am on April 11th, 2018. When that time lapses, you can no longer track your parcel. Sometimes that delivery could come the next day if your lucky. In my case, that would be 8pm. This company should be on "Watch Dog" every week. "Dispatches" should also do a documentary about them. That's how bad they are. No calling cards, no direct customer service contact numbers just a load of unnecessary stress for all recipients! Lastly, if you do miss the delivery, don't expect your parcel to come back the next day. Don't expect to track it on their system either. One needs to avoid this company like the disease that has a similar name to HERMES! I just hope by 2020, this company no longer exists!

Not the first time they say they delivered something and they haven't delivered either to me or any of my neighbours or even left a call card. Not sure why retailers keep on using them?

Do not use this company to send any parcel, you've been warned. The worst company that I have ever dealt with interns of service or customer experience. It took 2 weeks to tell me that my parcel was lost (even though I paid for a tracked service) and thats because I was chasing them every time they failed to call be back within 24hrs (which they promised multiple times). They have no one that you can speak to over the phone - they have a number but thats just a voice message telling you to contact them via web chat or email. Don't bother emailing because they never come back to you via this method and in terms of getting someone via web chat, took approx an hour every time with a different person telling me the same thing every time not at being helpful at all (not surprised they have no one over the phone if thats how they treat customers). Will never use again, infact I'm surprised the company is still in business and that eBay even uses them (reflects poorly on eBay's judgment in my view).

They put my parcel in a bin and when it went missing they tried to ignore me and refused to talk to me worst delivery company ever

Another lie about delivery from hermes. How are they able to get away with this. There must be a board of people who can close thier sorry joke of a service down. Anyway, waited in all day to check the tracker and see attemped deliver made......to who. Ive been in all day and you cant enter our carpark without passing my lounge window. Is your corrier playing knock and run because i definatly never saw or herd him. You people are a pathetic waste of time and money.

Absolutely shocking service made a attempt to deliver 6 times mostly when I was at work i also left a series of notes on my door but what got me the most was they told me they made a attempt on a Saturday so I stayed in all day and guess what the twits didn't even bloody come what a bunch of idiots lucky I can't put inappropriate words

If there was an option for 'no stars' I still would have given them one, purely because EVENTUALLY they admitted they delivered to the wrong address.
However, I'm still without my parcel and after month of them implying I was stupid and didn't know where I lived, I will never use them again and I'm scared to order anything online because it seems multiple companies use them.

Made an order and they gave me a pick up window of 8am-9pm. They never got there. Naturally, I've stayed at home all day. No text, call, smoke signal whatsoever notifying me that do not wait for us as we really do not give a toss for your request. If you can, avoid them. Now, I'm curious how long will take them to arrange refund.