MY Hermes 

What a joke ! Driver was a low life disgraceful bully. He threatened me with violence just because it took me a minute to answer the door. I swear Hermes must go to the local prisons to recruit because this delivery driver looked like a ex con for sure.

don't turn up or make any effort, can't get a narrowed down delivery / collection slot and zero f**ks given when things go wrong. horrendous

I have used them for send parcel to Germany to my nephew which was lost by them, their customer services was very bad and useless and one of the hopeless I ever encounter, whenever contacted through web chat (there is no phone contact for customer service) they have no clue and information about my parcel. Initially they inform me that by mistake it was not delivered and returned back to me and when returned they will book again for delivery, but i never received back my stuff.
Their attitude was to making matter linger on and delayed. After number of attempts and putting lot of hours chasing them for 2 months as my parcel was insured, I paid extra insurance while booking i could only get half the price of my loss as these were purchases in sales and now i could not get same stuff for more than double the price.
I will never use this service again and never recommend to any one especially for international delivery.

Incompetent chaotic customer service, unable to help with anything yet polite. Cannot rearrange delivery, probably the only courier on earth that does not offer such a service. I would sent via myHermes to someone only if I hated them. I received an empty box, and after multiple attempts of communication I'll just move on with my life.

What an absolute waste of time even attempting to use this 'courier' service.
First time I used them I booked and paid for a collection only to be informed by a text at the end of the day that no collections where available and to take to the nearest collection point the next day.
I attempted to use them again yesterday, again booking a collection. Guess what, correct no sign of a courier. Tried to call customer helpline three times but no answer, rang out. Ended up on the Live Chat. Eventually got connected to an agent after 20 minutes, started off in a queue of 245. Was told that the booking system had flagged up that my parcel was not ready, how they knew that if nobody turned up I don't know. Then was told that they had left a message on the couriers voicemail to collect that day or I could just drop it off at a collection point. Nothing. Decided to use Royal Mail. Late afternoon today a courier turned up at my door looking to collect. Told them they where too late and asked why they never picked up yesterday as per the message left. Told that he never got a voice mails till late this morning and he could not pick up yesterday as his van was full. Not my problem. Now only 198 in a queue to make a claim for a refund as, you guessed it, customer service are not answering. Why offer a collection service in the first place.....
Will never use this excuse for a courier ever again.

So much negativity of this courier yet personally I have sent 250+ parcels over the past 2 years without a single loss. Every parcel has been delivered on time or early. No complaints from any of my customers and far cheaper than most other comparable services.

I have used the drop off service mostly but occasionally used the home collection service - both fine and quick.

From my own experience I wouldn't use anyone else !

I booked a collection from the seller -via Interparcel which became MyHermes- he kindly waited in 09-17.30, as stated on the Interparcel website. When I checked why the parcel wasn't collected in this time window, was then told that Hermes collection was until 21:00! At a small cost for his time the seller reluctantly agreed- no show! When I contacted Interparcel the following morning I was told that there was an attempted collection by Hermes the previous evening- not true as my seller has no reason to lie-especially as he then was further inconvenienced and had to take it to a drop off collection centre the next day...So I'm out of pocket and a parcel a day late- as you can appreciate, won't be using Interparcel or Hermes again-their £ loss

Hermes garbage delivery service is even worse than Dump it Hide it Loose it. Parcel stuck in a depot for 2 weeks, no sight of despatch

I ordered a parcel from Birchbox and a couple of days after receiving confirmation of the tracking number I checked this to see that apparently my parcel had been delivered to the reception area of my home - this is impossible as I was not in to accept the delivery and I live on a terraced street so have no reception area. There was no calling card left at all which I find deplorable since there was nobody in to accept delivery. I spoke to MyHermes through web chat and was told to raise this with the retailer which I have done. I suspect the delivery driver has left this on my doorstep without leaving a calling card and, living on a terraced street where anyone would have access to this, it has been stolen. Terrible work from MyHermes, I would actively discourage anyone from using this company if they can help it.

Despite every effort to communicate it is now over a week since they said they would deliver the engineering tools we have been waiting for, the seller appears to be not much better either and said we should have paid extra to have Royal Mail delivery.....
Without doubt still one of the WORST cheapskate delivery companies in the UK. In the past deliveries had been found in a ditch half a mile away, since then a couple of deliveries arrived without incident now after their online tracking indicated delivery last Wednesday (nothing arrived) and after waiting in all day for it (same on Thursday) website then indicated 'we have your parcel at regional depot', virtually impossible to contact them (40 min wait for web chat) even they could not find out what went wrong (we saved transcript of this) and stated they would get back to us within 28 hours, that was days ago now) The seller said we should have taken the Royal Mail option (at extra cost) if it stated standard delivery was Hermes we would have done! We have 24/7 cctv, are easy to find even with satnav, been here 40 years so no excuses acceptable (in past they said 'left with neighbour', we have no close neighbours) I can understand if the driver had an accident or a breakdown but there is a total lack of communication and very poor customer care and they simply appear to do nothing. The time it takes to complain and arrange re-delivery is frustrating, the seller said all items are tracked and insured if lost or stolen and will eventually get sorted out, it will not compensate us for all the frustration and inconvenience. Are they not able to communicate with their own depots & drivers? SELLERS, AVOID USING HERMES IF AT ALL POSSIBLE.

I have a parcel on order, got the email telling me it’s out for delivery and tracking number. Go onto tracking, it tells me they are waiting for the parcel! So which is it? Go onto web chat to find out, I’m 220 in the queue, it’s 17 mins wait. Hang up. My heart sinks whenever Hermes are involved. I’ve lost more parcels and had more damage with them than any other courier. Avoid like the plague. Or dengue fever. Should be renamed Herpes

So I booked and paid for my delivery of dining chairs today. I received confirmation that my delivery was confirmed. Booked a days annual leave. Received an email on day of delivery confirming my goods would be delivered between 11.00 am and 1.00 pm. At 12.48 pm received an email stating delivery delayed for 24 hours!!!! Impossible to call them and they dont care. No courtesy call. I have thrown out out old chairs taken a day off work and have no idea when i will get the chairs i booked for delivery today. Fuming is an under startment

Awful company - have been waiting a week for a package that should have been delivered in 2 days. According to the tracker it has already been delivered to my address.. before magically appearing back in the depot and then managing to fail deliver to an apartment with a concierge desk manned 24 hours a day. Awful cowboys,

Had a parcel left that was badly damaged, my landlady received it on my behalf, she is a pensioner and disabled. I have been on the phone for over an hour, they have a strict queuing system which counts down very slowly and then when you get to 6 it takes the same amount of time to get from 6 to 5 as it does from 12 to 6. 58 mins and still no answer! The system they use is a complete joke. I then tried the online chat which also takes for ever and when you get through they tell you to contact the supplier so they can put in a compensation claim. Unless you are the one paying for their services your a no no, they could not care less. 1 hour and 4 mins and I am in position 4 to be answered, now if that is not taking the p.........I do not know what is

Ordered two parcels from H and M to be delivered to a Parcelshop in Stanley, Co. Durham. Both parcels were dispatched at the same time and supposedly were out for delivery at the same time. One was delivered as shown on Tracking and the second was shown as returned to Regional depot. It was supposed to be delivered the next day and I received no notification about the parcel being delivered. The tracking was eventually updated and the parcel was supposed to be delivered today (1st April). Today I get a message to say that parcel has been returned to the Warehouse. No doubt I now will have a long wait for my money to be refunded by H and M. I will now think twice about ordering further from any company using Hermes.

Avoid!
If I could give ZERO star I would.

This company lost my TRACKED parcel which is quite interesting how a delivery company is able to lose something with a tracking number and half of the size of a human. Annoying that I have got insurance so they passing back the payment and acting like everything is solved. They do not compensate you for the loss of time, packaging material, and other efforts. They also dont care about the stress they cause.

I meant to send a heater to my Granny to survive the cold weather conditions and thanks for this company 1, now is too late for that 2, I could start the whole process again buying the heater, delivery or pickup, looking for another company to deliver it, waiting for the delivery etc. 3, my Granny was freezing for many weeks however I bought this heater for her to avoid this to happen.

Shame on you employing so careless people and allowing them to lose items meant to be delivered instead. This policy allows people to lose (perhaps to steal???) items due to they know is insured causing such a disappointment to someone with a good intention to give warmth to an elderly person.

it is not possible to lose a large item like half of a size of a human!!!!#

How can it happen in 2018?

And still, I have no news of actual whats happened

They do not give information about the last tracking info, thus, you will never know the name of the person who handled and lost your item which was your property and you paid for it ( not even mentioning the delivery cost)

Finally, you get the money returned and so now you can be a happy customer and you can forget the stress and all the efforts and you can start the same process again. with someone else obviously....

welcome to 2018 customer services by Hermes

Lucky I've paid insurance...otherwise, I would be here with no heater delivered and no money back.. great me

Apparently their driver delivered the parcel to the porch but my house doesnt have a porch it has an archway around the front door. So the driver left the parcel on the door step or didnt deliver at all.

As I can't deal with myhermes directly the retailer told me their claim has been rejected to which they have appealed the decision.

How can trading standards allow myhermes to carry on trading after all these terrible reviews?!

Absolutely rubbish. They claim they have delivered it when they have not. Liars.

Dreadful Service.
The company claim to have made several delivery attempts this week. I've been at home and also instructed them to leave the package in my porch if out. Impossible to contact by phone and have just wasted a load of time on a web chat where I was promised delivery tomorrow between 8am and 8pm. They claim to provide an 'award winning service'. Award for what?

Couriers have never delivered my parcels. Today the tracking site said that it was put through my letterbox, which is a standard letterbox. The parcel contained 3 pairs of trousers and a blazer. I was home waiting for the delivery, no one rang the doorbell nor knocked at the door.
This is the worst courier company, I'm shocked at the number of retailers that use them. I gave one star because I cannot give zero.