MY Hermes 

If I could give no Star, I most certainly would.
My advice to anyone – if at all possible, AVOID using myHermes.

You cannot trust them when you track. I have had parcels marked delivered but left on doorstep and was then stolen, parcel marked as being delivered at 1 am! when it was not; and a fairly big parcel marked as having been delivered through the letter box!!! However, my latest problem - myHermes lost a package I sent and when I tried to make a claim, it was refused as "my item was under their exclusion list".

I went on their chatline on 22/3/18 to find out more and was given this advice by myHermes - “Pay insurance cover for the non excluded items and not for the excluded items”. No compensation will be paid even if myHermes have lost the item in transit! The excluded items list is extremely long and covers more or less anything you may wish to send.

I do understand that certain items are impossible to cover in the event of damage.

However if myHermes have accepted payment for the delivery of an item, collected the item and then lost the item in transit, surely they are duty bound to pay for the value of the item as well as for the cost of sending it!

To make matters worse, myHermes have been accepting my payments for the cost of delivering my parcels and for any extra insurance when my parcels contain items of a higher value, but ONLY NOW am I being told that such extra payments did not cover me for anything! Even if myHermes is negligent and loses the parcels, I will not have been compensated ...... if the items comes under their exclusion list.

What a scam!
DO NOT USE MYHERMES!!

terrible , on loosing my parcel the customer service department replies were not very helpful, One of my replies from hermes was customer has signed for the parcel on the date provided, well I can confirm to them I have not received nor signed for any parcel from hermes. Can't believe they add lying to the poor service.

If there was a zero star option they would get it if you decide to take a gamble with your parcel and send it with them don’t bother paying for extra compensation as it’s a myth doesn’t exist believe me customer service customer annoyance would be a better name either they are trained to be rude in the hope you will go away or incompetence is a criteria on there cv

So delivery service how big is there national hub it must take up most of the country with the amount of parcels that go in but never come out absolutely the worst service I have ever been subjected too

But seriously if you are selling something and you want a courier to actually do there job and deliver it spend a few extra £ and get someone else if you don’t really care if your parcel gets delivered you have found the right company for the job

MyHermes courier is the best - delivery today, 28th March 2018, by VAN 11, DROP 14, C-RND 1248 - courteous and helpful. Always makes sure the gate is closed both when entering the property and again when leaving, as he knows the dog could be in the garden. Always within the expected delivery time as well.

After excepting they lost my parcel. I have had to chase and chase them.
7 Phone calls - 20+ emails

After yet another phone call today. I was assured someone would call me...
all I got was this..
Thank you for contacting myHermes.

I am sorry the claim has been rejected.

Hermes Terms & Conditions have always advised that Excluded items are exempt from claims for compensation should they become lost or damaged. This can be viewed on the myHermes website and during our booking process where there are reminders to check the full list of exclusions before booking.

You are asked to check your item does not fall under either category whilst making your booking online, at the end of which you have agreed to these Terms & Conditions.

• Kitchen appliances

Please accept our apologies for the inconvenience caused, Unfortunately, on this occasion, we will not be able to progress your claim any further.

If we can be of any further assistance please do not hesitate to contact us.
Kind regards,
Jimmy Hussain

Customer Service Advisor
myHermes Claims Department

Firstly please note that under their 'General' terms & conditions Hermes actually state: "We are not a common carrier and we will only provide the Services on these Conditions." - When you read these 'conditions' that they refer to you will find that they can excuse themselves from any liability for

the smallest of reasons and you have no insurance or recourse.
I first experienced issues with Hermes years ago and, at first, attributed the issues to them being a fledgling company and that things would improve. Nothing at all has changed in several years and I'm genuinely surprised they are still in business.
I have had less packages delivered than actually delivered.
If I miss a delivery the first note through the door ALWAYS says "2nd attempt" and never has any of the relevant information it should have:
No date of delivery
No reason as to why the parcel was not left
No name or phone number of the driver (for me to contact and get the parcel)
No date to advise when re-delivery would be attempted.
No way to arrange collection.
...All of these fields are on the card are ALWAYS left blank.

Packages which are left at my address have been:
Left on the doorstep in full view (and gone missing several times as a consequence),
Been left behind the car, which is also in full view
Left with neighbours who I don't know and din't agree as a drop-off place.

I once called them to complain and ask hat my package be re-delivered or if I could collect it to which they told me that I am not their customer and I'd have to contact the seller, who their contract is with, and only they can arrange re-delivery. I couldn't give them this information as I didn't know

who the sender was due to the fact that the card the driver leaves has no information on it at all.

Hermes don't have Depots & they sub contract the delivery. So when a delivery is damaged , or not made at all, Hermes blame "the courier delivery" which you have no contact with or know who it is. So whilst the name of the business you're dealing with is Hermes, your parcel is in the hands of "the courier delivery" which in reality is a person in an unmarked van. Hermes appear to have little control of the actual delivery & little or no concern regarding the final customer.
You can't even go to the depot & collect your parcel - because they have no depots!
You can go onto a live chat with them via the internet but it's probably some guy in a shack in India who just responds to a set script & all they say is the problem lies with "the courier delivery" & for you to contact your goods provider to rearrange the shipping & delivery.
Very very disappointing.

awful Company and impossible to get any sense out of when things go wrong, I'm surprised they are still trading

TITLE SAYS IT ALL LOST MY PARCEL NO EXPLANATION GIVEN ALL THEY SAID CONTACT SELLER IM SO ANNOYED DONT USE THESE BUNCH OF BELLENDS

Dreadful service ordered from Sports Direct. Two failed deliveries although we were in both times, East Lothian rural area. People who deliver obviously do it in their spare time. Rude obnoxious person on phone who informed me that I could complain all I liked the company would do nothing. In fact the company would ask them if they were WILLING to even deliver to me. Believe me no desire to use them ever again. Rude, incompetent, think people that live in rural areas are dependant on them. Carol in the office and her daughter Karen who does the deliveries seem to think the village are more than happy with their service. My last delivery was split into two and they sent on back so I had to wait 6 days for my order to complete,, no signature required on this one so just dumped on the back step, Don't appreciate the lack of service or indeed common manners. Neither myself, my friends and family, many of who use my hermes for their ebay businesses will ever be using them again

my hermes is the worst crap postage company and should be avoided by everyone as they are garbage,,,they are totally unreliable ,they have crap customer services and no complaints telephone numbers to real staff,,and theyre email and chat service sucks,,,and the couriers are useless and do not give a damn about customers and deliver when it suits them,,,sack em all .
timewasting muppets ,,,AVOID LIKE A PLAGUE,,,NUTSACS

MyHermes is the worst delivery service!!!!

My Hermes told me they delivered my parcel, still went for it and its 5 days. Made a complaint 4 days later no reply. Worst customer service on the live chat.

When a company states Next Day delivery guaranteed they need to be very sure of the carrier they use. MyHermes has fallen short, well that's an understatement the package has failed to arrive, 8 days since it was dropped off at a parcel shop,.

No surprise that it's yet another one star for Hermes. I don't think I have ever seen so many terrible reviews about a single business and all with common themes.

But before detailing the quite terrible experience Hermes is here, I have emailed them as they suggest in that oh so standard reply to the terrible reviews. So let's see what that brings and will report back. Who thinks they actually care and will give me a quick and honest reply?

YOU'S CAN NOW FIND YOURSELFS SACKED - TWICE YOU'S HAVE FAILED TO PICK UP PARCELS THIS WEEK - OH YES TOO BUSY DELIVERING ROYAL MAILS BACK LOG. YOU SHOULD LOOK AFTER YOUR LOYAL CUSTOMERS FIRST. TBH YOU'S OUGHT TO JUST CALL IT A DAY AS YOU'S HAVE NOT GOT A CLUE - GAVE YOU'S TOO MANY CHANCES WELL DEFO NO MORE --------------PATHETIC COMPANY ------------DO NOT USE......................

By far the worst delivery company I have used.
Every time I send or recieve something from Hermes, it is either delivered to the incorrect address (it was once delivered to a derelict house!) or not delivered to my address stating I wasn't home.

The latest one, the delivery drivers do not seem to be able to use their brains and figure out an address which has the post code, building number, building name.
Baffled

THIEVES AND LIARS. Simply horrendous to deal with , disgraceful after sales service they promise call backs and nothing, they give you the run a round I guess in the hope you will get fed up chasing?.
They employ thieves,,as they say parcel collected but lost at hub?? if lost it would be in lost property and could be forwarded but if not there then it has been taken STOLEN..

Another Scam to get more Money. Hermes alledged that I sent a package which was oversize. I infact sent 2 identical in size and weight packages one via ebay and one via Parcel2go. Somehow Hermes are state that the parcel sent via Parcel 2 go had grown by 10cm !!!!!. They have no evidence but when sent photo of the packing boxes I use with printed dimensions still won't admit that they are wrong. They will ask for photo's of any package which is not feasible but cannot back up their claims. Everyone please be aware of this scam to get more money. It is on par with the insurance that they offer but does not actually cover anything.Pointless using the myhermes would like to help you button as I have always been sent round in circles by them

This is not a review of a delivery to me personally, thank goodness.

A Hermes 'contractor' in an '08 BMW 3 Series 4-door saloon was delivering parcels in my local area.
Where shall I start?
Agggressive and rude to local bystanders.
All windows open, radio blaring out in total lack of consideration to the sensitivities of a quiet residential neighbourhood.
I know it was a Hermes delivery because the two residents subjected to his behaviour told me so.

Item says delivered but has not been delivered. Customer service not helpful at all. Lost over £150. Avoid buying online if you know they use Hermes especially if you are buying an expensive item. Don’t know how they are still in business.