MY Hermes 

Absolutely terrible, sent parcel and after 10 days they delivered it back to myself. No telephone contact available, all recorded messages.
The tracking is never updated, and the Live Chat, get this; You are number 52 in the que.
Shocking excuse for a parcel company.

Probably the worst company I have dealt with. Ever. I paid for collection and delivery of two parcels. They weren’t collected, and when I sent them an email, they told me they had cancelled the transaction, and that I would have to wait for a refund. Leaving me back at square one after 10 days.

Don’t bother using them. Waste of time, disgusting service. Amateurs

I received an email to say they have successfully delivered my parcel, however when I return home there was no parcel and no card left to say they were unable to deliver it or anything. Only communication is through live chat. Now time to wait and see if they actually find my parcel and redeliver it.

Awful. No number to call. Doesnt reply to emails. No way to arrange a redelivery other than the chat system and even then the courier didnt follow my requested instructions to post the item or deliver it to a neighbour.
I do all of my shopping online and have never had problems with a single courier other than Hermes.
My parcel wasnt ever delivered, and retailer hasnt received it back either a week later.

They lost my parcel Nov 16th 2017. Since then I contacted them many times,I submitted claim form and still didn't get refund! I was their regular customer... I do not recommend them. Live chat is based in India, they never solved any of the problems.

Long wait times, no customer service contact number. Courier said my parcel had been delivered to my reception when it hadn't been. If a company works with Hermes as a delivery partner, I suggest forgetting the order. It won't turn up.

They delivered my brake pads damaged and broken. They did not deliver it to my home address, leaving with a neighbour - I would have refused delivery. The packaging was split open, the brake pads sensor cable hanging out, the other brake pads metal clips bent out of shape beyond repair as damaged in transit making it unusable, tried to chat on line and it said you are 110 in the queue and we hope to get to you within 6 hours !!!!!!!!!!!!!!!!!!!!!!!!!!!!. Absolute waste of time, cannot be trusted with your packages and clearly do not care or look after items in their care. They are responsible for the care of your items, dont trust them every again.

Still no parcel can't get though to them

The delivery driver I get from Hermes is disgusting, she smokes around everyone’s goods she has in the van.
I have sent back numerous items to companies, including a lot of baby products due to them turning up stinking of her cigarette smoke. Those are products that people have spent hard earned money on and she is disgusting and disrespectful that she has no problem smoking around all of them, it annoys me as I have an unreplacable item turning up today which I know will stink of her, and it’s for my baby to use everyday.
The response I received from Hermes is below, this is the third time in escalating the issue to them:
“Dear Suzy Stratton,

Thank you for contacting Hermes regarding parcel number: 85...

My name is Tom and I respond to complaints on behalf of the Escalations Department.

The Field Manager has previously advised the couriers response, and i apologise if this is still not resolved.

As the couriers are self employed we can not instruct them not to smoke in their vehicles, it is advisory only and as such their right as vehicle holders.

The Field Team have been advised of the situation, but can not take any further action.“

In other words Hermes do not care about anything which is delivered through them.
If they won’t discipline or take this woman off my house schedule I don’t know what else to do other than send back every package I get from her, which causes me far more stress than I need in the last week of my pregnancy.

Avoid avoid avoid - that is all I can say

Opened an 'investigation' into my case....said investigation was reading the tracking info which had already been identified as wrong by your employee!

No contact from customer service - just a lie about ringing me....um no

I am not sure why my query has been resolved when you have answered NONE of my questions...nor have I received a call from you (missed or otherwise).

What were the issues with the tracking? I was told this would be investigated as at one stage the parcel was reading as being both out for delivery to recipient, returned to me, and in the depot. I have also received TWO dates for when the parcel was returned to me. They can't both be correct.

I require details of how the parcel came to be damaged - it was in your delivery drivers possession for c. 48 hours before suddenly becoming 'damaged'. This damage therefore DID NOT occur as a result of a machinery but handling by your employee.

I still have not received the parcel...and its whereabouts/status hasn't been updated in days!

First class service. Our courier, Kevin, is amazing. So happy and polite and always helpful. Only once had a problem with a lost parcel but that was sorted out very quickly. Great service. Use them all the time.

Today i have an email telling me my parcel will be delivered between 08.00 and 12.00
At 09.52 i recieve an email telling me they have “attempted” to deliver my parcel but there was no reply..... funny since i was in at that time, my dogs did not bark and there was no card through my letterbox. I decide to check my cctv and guess what.... nobody made any attempt to deliver or even turned up to deliver my parcel. HERMES YOU ARE LIARS.

There is absolutely NO come back against this company
If you have a complaint ... Good Luck
Impossible to speak to someone and a wait of over 30 minutes to webchat
Then when you do web chat they say speak to the seller, there is NO accountability and an absolute JOKE of a company

Apparently they tried to deliver the item 3 times
I was home on all occasions and never received a failure to deliver notice, so it makes me wonder if they were even trying to deliver to the right house.
I live 10 yards from a My Hermes drop off shop, the package could have also been left here ?????

An absolutely appalling service. I'm still awaiting my parcel to be delivered. Nobody is answering the numerous e-mails I have sent. The customer service is non existent. There isn't a phone number to speak with someone. The tracker doesn't work. I'm being told that my parcel is at their depot, but it can't be located. An absolute farce of a company
I will urge anybody that will listen to use a different company.

I would give you zero stars if I could! Absolutely terrible service. Avoid avoid avoid!! Whether you are an ebay seller or ebay buyer or any other seller or buyer for that matter. I ordered some skis for £400 on 26th February for my holiday tomorrow 10th March. I had a guaranteed delivery for of 1st March, all good time for my holiday.

It is now the 9th of March and no delivery. I contacted Hermes and the only way to do this is via live chat to India. No problem with that, if you get good customer care. It's painful, in fact the most painful experience I have ever experienced. I was advised that the parcel was at sorting depot and would be delivered within 48 hours, this was on Saturday 3rd. No delivery within 48 hours and still showing at sorting depot. Contacted Hermes Live chat again and was told I would get a call from the UK within 4 hours. No call. Contacted live chat again and they said I would get a call within 24 hours! No call, repeat until they did call and said they couldn't reach courier. They gave me the name of the courier, I googled and called them. It was a UK house number for a one man band who hasn't been in business for a year! Tried a UK number for Hermes, constantly engaged and another number which says go on live chat. I have seriously been on live chat no fewer than 10 times, each time they ask for the full problem and you speak to someone else each time.

I've been promised it has been escalated to high priority 3 times in the past 48 hours and still no phone call from the UK. I am currently on live chat and they are asking again what the problem is and have again escalated it to high priority. They are asking for the 5th time, the size of parcel, weight, sender and recipient! Absolute joke.

The worst thing in all of this is I now have to fork out for ski hire at a cost of circa £250 and when they eventually turn up, I have a set of skis that I won't use until next year.

AVOID AVOID AVOID USING HERMES AT ALL COST. THEY SHOULDN'T BE ALLOWED IN BUSINESS

Once your item is undelivered due to an error its impossible to rearrange a next attempt and you have to wait ages. My retailer contacted them to complete the address (my company name was not shown-my bad) and it takes them days to pass that info to the depot.

Still waiting my parcel to arrive, but i have a feeling story wont be that fast.

Absolutely disgusting service. Avoid if you can, send two parcels and two comes damage. Now im waiting for courier and he suppose to be at my home yesterday but is still not here. Amateurs and absolutely lezy staff will waste your time. 1 star well deserwed

They've lost a large parcel, I went for compensation, and they came back with sorry we can't compensate you are you should of read our what you shouldn't send guide.
Mine was craft items - nothing of value inside it to steal said it was prohibited- it does not say anything about them not sending craft items in their list.

They make their own rules as they go along. Now out of pocket.

No flexibility in receiving items: call card has no number to rearrange delivery, driver makes no attempt to leave parcel with a neighbor, no time window to be at home to receive a package: expected to be at home all day, no depot to pick up missed items, items get returned to sender. Total time wasters.

Well I can't believe I'm giving a excellent rating! I stuck a note on the outside of my door it said quote "Please leave any parcels in the green bin thanks". The parcel was left in the green bin brilliant. Couldn't believe it no problem what's so ever. The Hermes team even told me my parcel is on it's way by text. Anyway hope my advice about the note works. "Good luck 😊"!!