My Pet Canvas Reviews 

170
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the custom canvas portraits, noting that the professional artwork wonderfully captures the unique character and likeness of their beloved pets. Many people love purchasing these charming decorative items as thoughtful surprise gifts for friends and family members during the holidays. However, some customers also noted frustrating shipping delays, missing orders, and difficulties receiving timely responses from customer support regarding their active purchases. A few people also experienced challenges getting the final design right, mentioning that the editing process took multiple adjustments before finally meeting their expectations.

What people talk about most

Product

Clients share ambiguous opinions on product as reviewers express vastly different experiences with the... See more

Quality

Users describe satisfaction with quality, noting that the canvas portraits turned out beautifully and matched... See more

Order

Consumers experience mixed feelings regarding their order experiences, as some reviewers express great... See more

Response time

People report ambiguous experiences with response time, as some reviewers experience phenomenal speed and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Took about 10 takes but were able to get the perfect final product! My wife loved her surprise portrait of our Buster boy.

Rated 4 out of 5 stars

I really liked the canvas I purchased after some editing but the pillow I also purchased gets an F. It’s tiny and took about 3 weeks to get here from Germany.

Rated 5 out of 5 stars

Product met my expectations! The design review and approval process went as promised and was very much appreciated. Honestly, when I first researched everything, I was skeptical the company could pr... See more


Company details

  1. Portrait Studio

Written by the company

My Pet Canvas offers a service where you can turn photos of your pet into various artistic styles such as Basquiat, Modern, Picasso, Pop Art, Cubism, Van Gogh, Expressionism, and Cartoon. The process involves uploading a photo of your pet, approving a custom art preview, and then receiving a canvas to hang at home.


Contact info

4.0

Great

TrustScore 4 out of 5

170 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(170)

35 reviews in the last 12 months

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Rated 1 out of 5 stars

My Pet Canvas is a scam!

This company is a scam! I sent my photo in and the proof was a clip art Frenchie. Not even my dog! After asking for my $ back, they sent a proof, which was a Photoshopped background with my dog. It was such poor quality, it was a joke! I asked for my money back, but they went quiet on me. I eventually had to dispute it with my credit card company...and won the dispute. Save your money. This is not a reputable company!!! Oh, did I mention if you're not satisfied with the quality of your proof & want a refund, they keep 30% of your money for supplying horrible proofs. Scam artists!!!

4 October 2024
Unprompted review
Rated 5 out of 5 stars

These portraits are fabulous!

Your staff answered my questions, (and I asked many).
I just love the three portraits you made, which will all be given as holiday gifts this coming season.
I also appreciated the quick responses your team made when I suggested minor changes to the work.

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Dog pack

I love my pictures of my little dog pack! I have three so it was several edits until I felt like we captured their personalities. Pet Canvas was patient and put up with all my tweaks of the photos. They were easy to work with and a pleasure to deal with. They wanted to make sure I loved them all and I do!

6 November 2024
Unprompted review
Rated 1 out of 5 stars

The continued to send sub-par images…

The continued to send sub-par images and never reached the quality they showed on their website. Do yourself a favor and just create your own image using AI and you'll save hundreds of dollars.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. This is my second picture I ordered from this company. I would totally recommend.

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Experience! Wonderful Portrait

My portrait arrived and I love it!
Great likeness, but also artistic. The team at pet Canvas were really patient and they applied my requested changes within 48 hours several times! Just love it. Thank you MyPetCanvas.

11 September 2024
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE: Misleading Website and Scam Refund Policy.

Edit in response to company reply: Based on the first 10 proofs I received, it is very evident that there is very little artist intervention in the creation of the art, and I wish I could post pictures to the public to prove it. If they would have made that clear on their website instead of claiming it was purely artist work, I would have never ordered. If you have a generic-looking dog and aren't too picky about the art produced, this company will deliver that just fine. If not, be prepared to be disappointed and waste time going back and forth with the unlimited revisions they boast about. Shouldn't they be able to nail it within just a couple revisions if they truly have artists slaving for hours to match your photo? Again, order at your own risk.

Website is lying. They do not have artists working to create truly custom work. Instead, they use A.I. and produce generic photos that are supposed to look like your dog, but don't, unless you have a generic looking dog. Unlimited revisions, great, but the whole experience was ruined knowing that they are just generating images and not caring to even TRY to match your dog through the first several rounds of revision. They didn't even match my dog until I asked for a refund, and then it was poor Photoshop work.

We have been battling to get a full refund for this scam for over a month but they are insisting on keeping 30% for their "time and labor" which, if anyone knows A.I., is next to nothing, especially with the results they showed us.

They mention as a reply to a previous bad review that the reviewer is lying about the work being A.I. and I can assure you that the reviewer is NOT lying, the company is. My dog had a toy in its mouth and the results they gave did not even make logical sense; only a computer would offer those up as a portrait.

They also challenged the reviewer to try and create what they are creating and I took them up on that challenge and was able to create something better than their artwork in 5 minutes, thanks to A.I. We are still out $100+ because the credit card company doesn't understand the scam that is happening here. A.I. is still too new of a topic for us to have grounds to fight that their website says artists are creating it and not mentioning A.I. at all.

Order at your own risk.

5 August 2024
Unprompted review
My Pet Canvas logo

Reply from My Pet Canvas

Dear Robyn,
We would like to address your claims and clarify the situation to correct some inaccuracies. It is important that the information shared is accurate, and we regret any misunderstandings regarding our process and policies.

Use of A.I. and real artists: Like many modern companies operating in the graphic arts field, we use tools like Photoshop, which includes also A.I.-based features. However, the core of our creative process is handled by real artists, who dedicate hours of their time to create previews and manage revisions based on customer requests. Stating that our work is entirely automated is false and unfair to our team of artists.

Cancellation policy: Our refund policy, which is clearly stated on our website, includes a 30% charge in case of order cancellation. This is because, even if a customer decides not to proceed with their order, our team of artists has already invested hours of work into creating previews and any requested revisions. Like any professionals, our artists deserve to be compensated for their time and effort, even if the order is cancelled.

Creative results: If the final result did not meet your expectations, we sincerely apologize, but this does not mean that the work was not done with care and attention. The option of unlimited revisions is specifically offered to ensure that the result aligns with the customer's wishes.

We are always open to constructive dialogue and feedback, but falsely accusing our company of fraudulent behavior is unacceptable and unfounded. We encourage you to review our policy and contact us directly for any further clarification.

Best regards,
The My Pet Canvas Team

Rated 5 out of 5 stars

Great service

Easy to navigate website. Once we had submitted our photo and style they were quick to send us some options and always quick to make the amends we asked for. Once we were happy the canvas arrived in good time and looks great.

18 July 2024
Unprompted review
Rated 5 out of 5 stars

great process, great result!

Process was smooth annd the account person I dealt with was very accommodating to the many changes I requested to the art along the way.

Best of all, the final result was better than we ever expected and captured our two cavaliers beautifully.

10 August 2024
Unprompted review

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