My Pet Canvas Reviews 

170
•
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the custom canvas portraits, noting that the professional artwork wonderfully captures the unique character and likeness of their beloved pets. Many people love purchasing these charming decorative items as thoughtful surprise gifts for friends and family members during the holidays. However, some customers also noted frustrating shipping delays, missing orders, and difficulties receiving timely responses from customer support regarding their active purchases. A few people also experienced challenges getting the final design right, mentioning that the editing process took multiple adjustments before finally meeting their expectations.

What people talk about most

Product

Clients share ambiguous opinions on product as reviewers express vastly different experiences with the... See more

Quality

Users describe satisfaction with quality, noting that the canvas portraits turned out beautifully and matched... See more

Order

Consumers experience mixed feelings regarding their order experiences, as some reviewers express great... See more

Response time

People report ambiguous experiences with response time, as some reviewers experience phenomenal speed and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Took about 10 takes but were able to get the perfect final product! My wife loved her surprise portrait of our Buster boy.

Rated 4 out of 5 stars

I really liked the canvas I purchased after some editing but the pillow I also purchased gets an F. It’s tiny and took about 3 weeks to get here from Germany.

Rated 5 out of 5 stars

Product met my expectations! The design review and approval process went as promised and was very much appreciated. Honestly, when I first researched everything, I was skeptical the company could pr... See more


Company details

  1. Portrait Studio

Written by the company

My Pet Canvas offers a service where you can turn photos of your pet into various artistic styles such as Basquiat, Modern, Picasso, Pop Art, Cubism, Van Gogh, Expressionism, and Cartoon. The process involves uploading a photo of your pet, approving a custom art preview, and then receiving a canvas to hang at home.


Contact info

4.0

Great

TrustScore 4 out of 5

170 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(170)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Unique piece of art, looks amazing.

Excellent communication with the company. They responded promptly, informatively, and with understanding. Customers must accept that the initial sketch may not be a perfect fit and that creating the artwork takes time. The company took all revision requests very seriously and handled them professionally. The final result is certainly impressive. Very happy with it, and the dogs are depicted in detail, just like the real ones!

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Love it

Just love it. Easy to choose, I have 3 dogs and it wasn’t a problem to have them all on the same portrait. The only difficulty is too choose the pictures.
I recommend

3 August 2024
Unprompted review
Rated 5 out of 5 stars

Amazing and a beautiful keepsake.

Very easy to organise the photo and then promptly receive 3 choices to approve off before picking the best photo to be changed on to the canvas. The canvas of a much beloved pet is outstanding, so pleased with the service and final result, thankyou it’s amazing 🙏

16 July 2024
Unprompted review
Rated 5 out of 5 stars

The website was easy to use

The website was easy to use, they communicated via email in a timely manner and they offer several options before printing the final canvas. I would definitely recommend this company to my friends and family!

29 July 2024
Unprompted review
Rated 1 out of 5 stars

I uploaded a photo of my dog

I uploaded a photo of my dog, but the proposal from Pet canvas was all based on generic photos from the internet.

I have asked to cancel my order twice because their suggestions and proposal was not what they are advertise and not what I wanted, however Pet Canvas has withdraw the full amount from my account and have sent any thing to me. I might have been unlucky, but this seems like a scam.

9 July 2024
Unprompted review
Rated 1 out of 5 stars

Terrible experience from start to…

Terrible experience from start to finish. The first previews they sent look nothing like the cats I sent them. It was supposed to be a gift for Father’s Day. After going back and forth for a week, they finally sent back an acceptable version that resembled the picture. I finally got the picture and it looked like a stretched an pixelated picture. I wrote back and expressed my disappointment. They said “We are so sorry we will definitely make it better.” 3 days later it comes and it’s literally exactly the same. I wrote back and they ghosted me. Stuck with two bad pictures for $225. DONT TRUST THEM!!!

14 June 2024
Unprompted review
Rated 5 out of 5 stars

It was a really good experience

It was a really good experience. They were very easy to work with. Even with several rounds of changes, they addressed all my concerns and listened to what I wanted. Very prompt with revisions and pleasant communications. I am very happy with my portrait.

15 April 2024
Unprompted review
Rated 1 out of 5 stars

Generic AI Generated Images

If you want an AI generated version of a picture of your pet just upload it to one of the thousands of AI image sites you can access for free.

Also beware, they charge 30% or minimum fee of $80 if you do not like their "art".

6 May 2024
My Pet Canvas logo

Reply from My Pet Canvas

Hi Joshua, we are sorry to hear this also because it is not true at all.

If you think you can create works of art as we do, we challenge you to do it. We currently have 8 digital artists working full time and editing every little detail through Adobe Photoshop to create the most accurate pet portrait possible.

Try it and see if you can do the same and above all also see how long it takes you to create a portrait. You will realize on your own that you wrote something that is not true.

Rated 5 out of 5 stars

Amazing product and better customer service

I have ordered items like this from other websites and it has been horrible
I must say I got my picture and it is better in person
The customer service from the start and the at the end is amazing
I am blown away with the product is
I strongly suggest using this company and I will be back
Thank you for providing a great product and even better customer service

26 April 2024
Unprompted review
Rated 5 out of 5 stars

Super easy process

Super easy process. Once I narrowed down which photo I wanted to use , the art style was fairly easy to choose. I found a color combination on the website that I liked which helped
Immensely

4 April 2024
Unprompted review
Rated 5 out of 5 stars

Very Satisfied!!!

I am 100% thrilled with my order and the entire process! Easy to order! 6 different photos to choose from! Quick delivery!! A fantastic final product! Highly recommend!

23 March 2024
Unprompted review
Rated 1 out of 5 stars

Don’t purchase

I purchased a large canvas and once received, there is noticeable script on the canvas as it is not clean. They must purchase cheap canvas. They say because i didn’t notice it and ask for a change…it’s too bad. I was never looking for any letters or script to be shown on the canvas. I was looking at my dog and the colors..didn’t know I had to also order clean canvas. They blame me on every email. Do not purchase from them. They take no responsibility for their product…

20 February 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look