Outstanding nappies! Honestly I couldn’t imagine using any others - EVER!! My baby’s nappies never leak even if I’ve left them on for a long duration overnight & they weigh a tonne! Theyre super absor... See more
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Review summary
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Reviews shaping this summary
This super company has provided my two grandchildren with all their nappy, wipes and nappy pants over the last five years! The products are eco-friendly and good value for money. The customer service... See more
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Easy to order and delivery was prompt, even over the Bank Holiday weekend. We love the fact that Pura spearheaded nappy recycling initiatives around the UK, and look forward to hopefully seeing this c... See more
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Mypura have very good customer service. I have contacted them via email quite last minute yo change an order and they almost always have managed to sort things out. They also deliver quickly and effic... See more
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Company details
- #46 of 90 best companies in Baby shop
- #2 of 2 best companies in Nappy Service
- #51 of 64 best companies in Toiletries Shop
Written by the company
Pura. Made by parents, for parents. We wanted to give our babies the best possible start in life. When we couldn’t find diapers and wipes that we could trust to protect their delicate skin (with less impact on the planet) we created our own. Pura was born to provide all parents with clean, safe and toxin-free baby products, made more sustainably. No compromise. We’re so proud to be changing the world, one bottom at a time. Guy, Abi, Ezra and Enzo
Contact info
3 Worley Court, Bolesworth Road, CH3 9HW, Tattenhall, Chester, United Kingdom
- Hello@mypura.com
- mypura.com
4.5
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect
We are so happy using pura flushable toilet tissue wipes, we also use it on our little girl.
18 September 2025
Reply from Mypura.com
Hi Betsabeth,
Thanks for leaving us a review. We're thrilled that you're happy with our toilet tissue wipes and that they're working so well for your little one!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Great
Great, soft and effective nappies. I would happily recommend these to anyone.
18 September 2025
Reply from Mypura.com
Hi Gwen,
Thanks for leaving us a review. We're thrilled that you're enjoying our nappies and thank you for recommending them!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Excellent on every front - very impressed.
Nappies that are environmentally friendly, and fit really well, hardly ever result in nappy rash or leak. So pleased with these, they are excellent.
18 September 2025
Reply from Mypura.com
Hi Joanne,
Thanks for leaving us a review. We're glad to hear how well our nappies are working so well for your and your little one!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Excellent the best nappies and wipes…
Excellent the best nappies and wipes and customer service and delivery is amazing
18 September 2025
Unprompted review
Reply from Mypura.com
Hi Elin,
Thanks for leaving us a review. We're thrilled that you're enjoying our nappies and wipes and thank you again for the kind words about our customer service. We're always happy to help however we can!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Try and take a wipe out…
Try and take a wipe out while holding the baby. You either get 10 out at the same time… or sometimes one, that looks like it’s been rolled up like a pen. The hole where you get the wipes out is wayyyy too small.
The smell is also off putting. I wish I could return them. But I have them now… trying to get through them all.
24 September 2025
Unprompted review
Reply from Mypura.com
Hi Mark,
Thanks for leaving us a review. We're really sorry that you're having a poor experience with our wipes. We don't hear of this happening often but appreciate this doesn't help your situation. Our wipes are interleaved so purposefully lead on to the next one in the pack however we're sorry that you're finding them tricky to take out one at a time. We are listening and working on a new packaging design to make removal easier.
Whilst the majority of customers we speak to like the natural smell of our wipes, we appreciate it doesn’t appeal to everyone. We would liken it to coriander or lavender, which divides opinion on being nice or horrible. However we do really appreciate your feedback on this.
Warm Regards,
The Pura Team
Great company and product!
Have been using my pura for 4 years for both my children! Love it. Easy with the subscription and don't have to worry about going out to buy. Love that the wipes are flushable! The ingredients are great, don't give them rash and their skin isn't sensitive to it. Just amazing product, would 100% recommend and I will keep using until my 2 year old no longer needs!
18 September 2025
Reply from Mypura.com
Hi Noelle,
Thanks for leaving us a review and for being a loyal Pura customer for so long! It's great to hear that you're making use of our super convenient subscribe and save service and enjoying our flushable wipes too!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Our favourite nappies
Our favourite nappies!
Super soft, leaks are very rare even overnight, and baby hardly ever gets nappy rash.
The subscription is also really convenient
18 September 2025
Reply from Mypura.com
Hi Jessica,
Thanks for leaving us a review. We're glad to hear that our nappies are your favourite, they're ours too!
We're thrilled that you're enjoying our super handy subscribe and save service too.
Warm Regards,
The Pura Team
Great service and great products
18 September 2025
Reply from Mypura.com
Hi Grant,
Thanks for leaving us a review and for the kind words about our service and our products!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Exactly what I needed
I've only used Mypura nappies and wipes for both little ones. Lovely quality commodities, quick delivery, accessible website and wonderful customer service.
18 September 2025
Reply from Mypura.com
Hi Becky,
Thanks for leaving us a review. We're thrilled to hear that you're loving our wipes and nappies. Thank you so much for the kind words about our speedy delivery and friendly customer service too!
We really appreciate the feedback.
Warm Regards,
The Pura Team
Very good
I used pura, I think for about 3 years. We love it. Nappies are very good for baby's skin, my boys never had any red rashes like after massmarket nappies from supermarket.
18 September 2025
Reply from Mypura.com
Hi Maryna,
Thanks for leaving us a review and for using our products for so long We're thrilled that our nappies are working so well for your little one's skin. We purposefully don't use any chemical nasties to ensure that they're as gentle as possible on even sensitive skin!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Best nappy’s around
Best nappy’s around. My kids have never had any nappy rash. Been using this company for years. Having a subscription with the company sending nappy’s every couple of weeks without having to tell them is great. Mums have enough to remember and this service is very helpful.
18 September 2025
Reply from Mypura.com
Hi Vanessa,
Thanks for leaving us a review. We're thrilled to hear that you're enjoying our nappies and that they're working to well for your little one. We purposefully only use the most gentle ingredients to ensure that they're kind on even the most sensitive skin.
We're glad that you're enjoying our super handy subscribe and save service too!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Customer service is excellent
Customer service is excellent!
Nappies are really great aswell, I’ve recently tried the pull ups and I would say they need some more work. It may be that my little one is still abit small for them but I’ve had a few leaks.
18 September 2025
Reply from Mypura.com
Hi Becky,
Thanks for leaving us a review and for the kind words about our customer service. It's great to hear that our nappies are working so well for you and your little one too!
Thank you for sharing your feedback on our nappy pants too and we're sorry that you've had a few leaks. Usually when leaks do occur this is due to needing to size up, you should find that this resolves any issues with leaks.
We really appreciate your feedback.
Warm Regards,
The Pura Team
Reply from Mypura.com
Hi Melissa,
Thanks for leaving us a review. We're thrilled that you're enjoying our nappies and thank you for the kind words about our service. We want to make it as easy possible to get the products you need delivered right to your door!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Still small for Size 8 nappy
Still small for Size 8 nappy, my child is tall and skinny but was a really tight fit
18 September 2025
Reply from Mypura.com
Hi Diana,
Thanks for leaving us a review. We're really sorry that you're finding our size 8 nappy pants too small for your baby. While this is the largest size we currently offer, we are listening and are working on a size 9 nappy pants size which we are hoping to launch soon!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Delivery reliable and wipes are plastic…
Delivery reliable and wipes are plastic free and tough and not too small. However your advertising assumes we are all purchasing your product for a baby/toddler. I have always purchased them for an adult who wears pads.
18 September 2025
Reply from Mypura.com
Hi,
Thanks for leaving us a review. We're glad to hear that you're finding our speedy next delivery service reliable and are enjoying our wipes!
We do really appreciate the feedback regarding our advertising which we will take on board.
Warm Regards,
The Pura Team
Best napies
18 September 2025
Reply from Mypura.com
Hi Diana,
Thanks for leaving us a review. We're thrilled to hear that you're enjoying our nappies!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Slight re-design of packaging required.
My Pura wipes are great but the peel back flap to get to them is far too close to the opening. The flap constantly wants to close & re-stick itself as you try to remove a wipe - very frustrating. The fixed part of the peel back flap needs to be moved further away from the opening in order it stays open without having to hold it back with one hand whilst trying to remove a wipe with the other.
18 September 2025
Reply from Mypura.com
Hi Milan,
Thanks for leaving us a review. We're glad to hear that you're finding our wipes to be great. However we're really sorry that you're having these issues with the opening flap. We want to reassure you that we are listening and are working to update our packaging design which should help improve this!
We really appreciate your feedback.
Warm Regards,
The Pura Team
The wipes absolutely suck
The wipes absolutely suck! Can’t just get one out simply without an entire chunk of them coming out. Not ideal when I have one hand and I’m trying to grab just one to use because my son started peeing on me mid change. Not to mention they are super thin and harsh like on his bum…which is red again from using these. The diapers however are great but I’m going back to Millie Moon wipes.
22 September 2025
Unprompted review
Reply from Mypura.com
Hi Brandie,
Thanks for leaving us a review. We're glad to hear that you're enjoying using our diapers. However we're really sorry that you're having a poor experience with our wipes. Our wipes are interleaved so each wipe purposefully leads on to the next one in the pack. However we're sorry that you're finding them tricky to remove one at a time. I want to reassure you that we are listening and working to update our packaging design to make this easier.
We're also sorry that your little one is experiencing irritation while using our wipes. As we only use the most gentle ingredients in our wipes which are Allergy UK Certified and EWG Verified it is extremely rare that we hear this.
We would be happy to discuss this further with you if you could kindly reach out to us at hello@mypura.com.
Warm Regards,
The Pura Team
If I could give 0 stars I would
If I could give 0 stars I would. Absolutely terrible pull up pants. Wet through within half hour, completely useless on a night. Do not buy.
20 September 2025
Unprompted review
Reply from Mypura.com
Hi Anna,
Thanks for leaving us a review. We're really sorry that you're finding our nappy pants to leak. We honestly don't hear of this happening often but appreciate this doesn't help your situation. When leaks do occur this is usually due to the size not quite being right for your little one, usually when it's time to size up.
Changing size can quickly resolve any issues with leaks as the larger size is able to absorb quite a bit more.
If you could please reach out to us at hello@mypura.com we would be happy to help you further with this.
We look forward to hearing back from you.
Warm Regards,
The Pura Team
Would Recommend :)
So easy to order off MyPura and the delivery is often next day. Really convenient to manage ongoing subscriptions too. Would definitely recommend.
We always found the nappies so soft for my little boy and worth spending a little extra on.
12 February 2025
Reply from Mypura.com
Hi Sophie,
Thanks for leaving us a review. We're thrilled that you're enjoying our subscribe and save service and our speedy next day deliveries. We're glad that you're loving our super soft nappies too!
We really appreciate your feedback.
Warm Regards,
The Pura Team
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