I mistakenly called letting web thinking they were letting alliance. The lady I spoke with - Ilayda- was articulate, patient and utterly professional and tried her best to help me sort out my confusio... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After having a conversation with Eliza regarding data protection.. I found her to be very knowledgeable, courteous and conscious of my concerns. Having put my mind at rest, and gathering as much infor... See more
Company replied
Was given an unfair rating by our letting agency. They stated they couldn't give a proper review as they've not come for an inspection yet, but that our rent is paid up to date. Then they gave us 1 st... See more
Company replied
Ilayda is fabulous to deal with and so helpful. She has been amazing and reassuring through the process even on things that weren’t her job. Highly recommend
Company replied
Company details
Written by the company
We all know how competitive the rental market can be. MyRentalCV was created to streamline the process and allow tenants to be chosen for their property quicker.
Contact info
Edinburgh, United Kingdom
- 01312970210
- support@myrentalcv.com
- myrentalcv.com
4.6
Excellent
94 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional
Very professional. Quick to respond and great to speak with. Solved my problem within 10 minutes, start to finish. No waiting on phone, they called me back.
22 January 2026
Unprompted review
Reply from MyRentalCV
Thank you for your review.
We're glad we were able to assist.
If you need any further assistance, we’re here to help.
Reply from MyRentalCV
Thank you for your review.
We're glad you found the service quick.
Spoke with Eliza today regarding an…
Spoke with Eliza today regarding an issue I was experiencing. Eliza was really helpful and resolved the issue promptly.
19 January 2026
Unprompted review
Reply from MyRentalCV
Thank you for your review.
We're glad we were able to assist.
If you need any further assistance, we’re here to help.
Ilayda has been so helpful and pleasant…
Ilayda has been so helpful and pleasant with updating and sorting out my MyRentalCV. She made it very easy for me, thank you! :)
13 January 2026
Unprompted review
Reply from MyRentalCV
Thank you for the positive feedback.
We’re pleased to hear that Ilayda was able to help.
If you need any further assistance, we’re here to help.
Amazing help also supporting me through…
Amazing help also supporting me through my time one my cv call anytime she is amazing and thank you so much for everything you have done and helped me x
13 January 2026
Unprompted review
Reply from MyRentalCV
Thank you for your review.
We're glad we were able to assist.
If you need any further assistance, we’re here to help.
My experience with MyRentalCV
After having a conversation with Eliza regarding data protection.. I found her to be very knowledgeable, courteous and conscious of my concerns. Having put my mind at rest, and gathering as much information for me as she could. I now know that our data is safe and secure.. thanks for that Eliza.
8 January 2026
Unprompted review
Reply from MyRentalCV
Thank you for your review.
We’ll make sure to pass on your kind words.
If you need any further assistance, we’re here to help.
Docs upload
I initially experienced some difficulties uploading my documents; however, after contacting support, Ilayda was extremely helpful and made the entire process much easier.
7 January 2026
Unprompted review
Reply from MyRentalCV
Thank you for your feedback.
We’re sorry to hear that you experienced difficulties uploading documents, but we're pleased to hear that Ilayda was able to help.
If you need any further assistance, we’re here to help.
Great support ilayada was so fast in…
Great support ilayada was so fast in helping me👍🏻
6 January 2026
Unprompted review
Reply from MyRentalCV
Thank you for the positive feedback.
We’re pleased to hear that Ilayda was able to help.
If you need any further assistance, we’re here to help.
helpful staff
Ilayda from the support team was incredibly helpful and understanding.
6 January 2026
Unprompted review
Reply from MyRentalCV
Thank you for the positive feedback.
We’re pleased to hear that Ilayda was helpful and understanding.
If you need any further assistance, we’re here to help.
Excellent service was done by Ilayda on…
Excellent service was done by Ilayda on completion of my profile, excellent customer service,cheers
10 December 2025
Unprompted review
Reply from MyRentalCV
Thank you for the positive feedback.
We’re pleased to hear that Ilayda delivered excellent customer service and helped you complete your profile smoothly.
If you need any further assistance, we’re here to help.
Excellent service
I would just like to say Ilayda has went above and beyond to assist me with the whole process. Lovely and friendly and just a breath of fresh air !
9 December 2025
Unprompted review
Reply from MyRentalCV
Thank you for your review.
We're glad to hear that Ilayda went above and beyond for you and made the process a positive experience.
We'll make sure to share this feedback with her.
speedy help
Ilayda helped me solve a complicated issue very quickly. I am used to waiting days for issues like this to be solved but she was speedy. She was also just very nice over the phone.
9 December 2025
Unprompted review
Reply from MyRentalCV
Thank you for your review.
We’re delighted to hear that Ilayda was able to resolve your issue so quickly and make the experience a positive one.
Speedy, friendly support is exactly what we strive for and it’s great to know she delivered that for you.
If you need anything else, we’re always here to help.
quick reply!
I was confused about why my employer's reference was pending on the website and hadn't been received. Ilayda from the support team got back to my email quickly, arranged a phone call, updated the email and ensured it was sent before ending the call. Super grateful for the swift help, as I was stressed over the application.
8 December 2025
Unprompted review
Reply from MyRentalCV
Thank you for your review.
We’re glad Ilayda was able to step in quickly, update the details, and get everything resolved during your call. We know how stressful application processes can feel, so we’re delighted she could provide the swift support you needed.
If you have any other questions, we’re here to help.
Excellent customer service
The response to my email was quick and very effective. My query was resolved adequately with quality customer service.
5 December 2025
Unprompted review
Reply from MyRentalCV
Thank you for your review.
We’re glad to hear our team responded quickly and resolved your query effectively.
Quality customer service is a top priority for us, and we’re pleased we could support you.
Quite responsive helpdesk
Quite responsive helpdesk! Didn't take 15 mins to get things sorted!
4 December 2025
Unprompted review
Reply from MyRentalCV
Thank you for the review!
We’re really glad to hear our helpdesk could sort things out for you so quickly.
If you ever need anything else, we’re always here to help.
Good Experience
Ilayda was very helpful and polite, professional, happy to help and resolved the issues I was having.
3 December 2025
Unprompted review
Reply from MyRentalCV
Thank you so much for your review!
We're delighted to hear that Ilayda was helpful, polite, and able to help. We really appreciate you taking the time to share your feedback.
If you need anything else, we’re always here to help!
I did struggle to upload my documents…
I did struggle to upload my documents but after calling for support, Ilayda made the whole process a lot easier and definitely helped with the stress! I'm so glad that they were able to help me because I was very close to giving up! It's great for future property enquiries having everything already done and in one place.
2 December 2025
Unprompted review
Reply from MyRentalCV
Thank you for taking the time to share your experience.
We’re sorry to hear you had some difficulty uploading your documents at first, but we’re really glad that Ilayda was able to make the process smoother and less stressful.
If you need further support, we’re always here to help.
Ilawda was much of help
Ilawda was much of help , got through every process well recommend
2 December 2025
Unprompted review
Reply from MyRentalCV
Thanks for the great review! We're always glad to help.
They are very prompt and professional…
They are very prompt and professional in attending to clients. They are also very helpful, ensuring clients experience a seamless renting process.
1 December 2025
Unprompted review
Reply from MyRentalCV
Thank you for sharing your positive experience.
We’re pleased to hear our team provided prompt, professional support and helped make the journey smooth and stress-free.
We appreciate your feedback and are always here should you need further assistance.
The time taken by your representative…
The time taken by your representative to not only phone me back later as the time we had arranged got messed up but she took the time to explain what I didn't understand and guide me through what I still needed to do
22 October 2025
Unprompted review
Reply from MyRentalCV
Thank you so much for taking the time to share your experience.
We’re really glad to hear our team member took the time to call back and guide you through the process. That personal support is something we really value.
We’ll make sure your feedback is passed on. Wishing you all the best!
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