MyRentalCV Reviews 

94
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for being exceptionally helpful, highly professional, and remarkably quick to resolve various property profile issues. Many people note that staff members are consistently polite, patient, and wonderful at guiding users step by step through the rental process to make everything completely stress-free. Consumers also deeply appreciate the prompt email responses and the warm personal touch provided during reassuring phone calls. Though some reviewers were not happy with occasional minor delays in passing information along, scheduled callbacks getting mixed up, or waiting patiently for upcoming property inspections.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the promptness, patience, and... See more

Customer service

People report positive experiences with customer service, expressing deep appreciation for the supportive and... See more

Response time

Reviewers mention positive feedback about response time, highlighting quick support and prompt replies.... See more

Service

Consumers find service to be positive, highlighting helpful support agents who expedite processes and ensure... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I mistakenly called letting web thinking they were letting alliance. The lady I spoke with - Ilayda- was articulate, patient and utterly professional and tried her best to help me sort out my confusio... See more

Company replied

Rated 5 out of 5 stars

After having a conversation with Eliza regarding data protection.. I found her to be very knowledgeable, courteous and conscious of my concerns. Having put my mind at rest, and gathering as much infor... See more

Company replied

Rated 5 out of 5 stars

Was given an unfair rating by our letting agency. They stated they couldn't give a proper review as they've not come for an inspection yet, but that our rent is paid up to date. Then they gave us 1 st... See more

Company replied

Rated 5 out of 5 stars

Ilayda is fabulous to deal with and so helpful. She has been amazing and reassuring through the process even on things that weren’t her job. Highly recommend

Company replied


Company details

  1. Applicant Tracking System

Written by the company

We all know how competitive the rental market can be. MyRentalCV was created to streamline the process and allow tenants to be chosen for their property quicker.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

94 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(94)

63 reviews in the last 12 months

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Rated 1 out of 5 stars

What a mission

What a mission to try and complete their 'CV'

Trying to rent after being abroad for a number of years.

Support from their team is very basic and does not seem to comprehend that not every renter fits into a neat tick the box situation

27 August 2023
Unprompted review
Rated 5 out of 5 stars

This is my second time using them

This is my second time using them. They really make the hassle of moving much much easier. So far, They have set up council tax, broadband, electricity, gas for me, helped me choose the best provider and made the process of applying easier.

1 August 2023
Unprompted review
Rated 1 out of 5 stars

Service only benefits letting agents

This service mainly benefits the landlord. Yes it does make renting a property easier as in you can do 1 application form and letting agents can view it. But it only provides a cv for the tenants. Therefore I would not have moved into my new property had I known what I know now.

I provided some feedback and advised myrental cv it would have been nice to view the landlords/letting agents cv but was told this was not appropriate. Not sure why? If applying for jobs I can view what people have said about them as an employer on Indeed. So I'm not sure why a letting agent having a cv would not be appropriate. If they change their response I'll change my review.

14 March 2023
Unprompted review
Rated 1 out of 5 stars

This looks like a mortgage provider undercover

Bank statements, emplyer references, guarantors and credit checks just to view a property??

What's next, sign in blood and sacrifice a goat when 2 planets intersect with the moon?

Next thing you know in 2 years time the parent company will start another business providing credit scores, the reason for collecting so much data about you is NOT because they want to see if you're a good tenant... you can be sure of that.

31 May 2023
Unprompted review
Rated 5 out of 5 stars

Great experience and service

Great experience and service. Only snag was the open banking APIs which stuck loading a few times.

The team completed my forget me request on the same day.

15 March 2023
Unprompted review
Rated 5 out of 5 stars

This made applying for rental…

This made applying for rental properties so easy. I can show letting agents my profile and it automatically updates to when whenever I add to it. Also the customer service is great.

24 February 2023
Unprompted review
Rated 1 out of 5 stars

Breeding space for discriminitory measures. Agencies and landlord have convinced themselfs that they are mortgage lenders that need to profile you.

If agencies genuinely think using such systems to make their already non-intensive paper-based work more "efficient", is the way forwards then tenants should have the same rights to request the exact same data from agencies and landlords. To ensure that the property can be maintained and improved upon during their stay, and references from previous tenants (as landlords & agencies can be nightmares). If you have to be a "model" tenant, then this should also apply to the agencies and landlords too. And we know if their job was dependent on there actual performance and not the case of housing demand, most will be out of business.

I wouldn't even bother further engaging with any agencies that ask you to use this system or go as far as asking for intimate information BEFORE you've been allowed to view a property, as this is how internalised prejudice & discrimination, racism, ageism, sexism, discrimination based on occupation occurs, hidden under "tenancy checks", for they will have all that data to identify and discriminate if they simply just don't "like" you, your occupation, your income etc. You've let alone been allowed to view a property, and agencies are asking for "credit score", and personal bank statement when you've not yet VIEWED a property. Not legal to discriminate against people in general, and people have the right to view and have an opinion of a property. Agencies still discriminate against people on DSS, by rejecting people for not having the right x3 "annual income" (based on their opinion and doubt even if they have salaries that high) or "sorry landlord wants xyz". Not got a guarantor (cause apparently we all have loaded parents&friends) even though you have enough to pay for the property, sorry, no can do. They shouldn't be surprised when a robot takes over their jobs.

MyRentalCV, should have MyLeasingCV.

12 February 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely hopeless for landlords and tenants

Absolutely hopeless - their website doesn't work properly - even trying different computers at different times of the day it won't upload the requested files (even small ones) and won't save any of the details we input. Their support line advice was to "keep trying". We have been trying all day! If landlords are wondering why they are not getting new tenants in it is because no tenant can get an enquiry through this stupid system.

29 November 2022
Unprompted review
Rated 1 out of 5 stars

Bizarre and aggressive phone call

I was required into using this service by my letting provider in order to handle references etc. I did not choose to use it. Once it had fulfilled its purpose and the references had completed I received calls asking me to opt in to other services. I told them I was not interested. I then received a further call seemingly from the owner (he referred to "my company"). When I told him I was not interested I received a barrage of abuse accusing me of being rude and asserting that I had requested the call. I was unable to get a word in edgeways and the whole experience was offending and bizarre. I put the phone down as the man was so unprofessional and aggressive.

29 June 2022
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Hello Thomas,

Let me start by apologising for the experience you’ve had, and by thanking you for bringing this to our attention. MyRentalCV was built to make the rental process quicker and less stressful for tenants, and your experience has clearly done the opposite.

We have been investigating this situation since receiving your review several hours ago, and if you would be willing to send an email to support@myrentalcv.com with any additional details that you might have regarding the calls that you received, it would be extremely helpful in our investigation.

Again, thank you for raising this issue with us, and we hope to hear from you soon.

- The MyRentalCV Team

Rated 5 out of 5 stars

The MyRentalCV site was really helpful…

The MyRentalCV site was really helpful as it allowed me to put all my rental history together in a cohesive way. Their concierge service was great, they set up my broadband at a fab price

24 November 2021
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Thank you for your feedback - we're very happy to hear that MyRentalCV has made the renting process easier for you!

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