Made an order, expensive item, knew it would be 8 weeks but after 4 months asked for money back and that is a long old process. They seem to drag it out as long as possible (presumably they are just h... See more
Company replied
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Review summary
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Reviews shaping this summary
As per other reviews. Ordered in November. Told in December item was discontinued. Have been asking for refund ever since but haven't received it despite being told it was being processed back in D... See more
Ordered on 26th Nov and expected delivery by 18th Dec. Emailed by director Daniel Beynon on 15th Dec who said order was being cancelled, refund in 14 working days. Emails and phones not answered after... See more
I ordered a table in March, I got told several different dates it would arrive,it never did. I'm now feeling like this company has scammed me out of £500 . I asked for a refund in September, it's now... See more
Company replied
Company details
Written by the company
Read our Feefo verified reviews here: https://www.feefo.com/en-GB/reviews/naken-interiors
Contact info
Unit 6&7 Becks Green Lane, NR34 8NB, Beccles, Suffolk, United Kingdom
- 01986 781 663
- mail@naken.co.uk
- naken.co.uk
2.2
Poor
366 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 15% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery and good quality product
Fast delivery and good quality product. Thank you.
6 March 2024
Unprompted review
Reply from Naken Interiors
Thanks for taking the time to leave us this review! We're happy to hear that you're impressed with the great service that we provide. Hope to see you again soon!
Fabulous
Speedy delivery, well packaged and fab addition to my kitchen. Love the cuckoo sound
16 February 2024
Unprompted review
Reply from Naken Interiors
We're happy to hear that you're impressed with the premium service that we provide our customers. Thank you for taking the time to leave us this fantastic review 🤩
Fantastic service beautiful product…
Fantastic service beautiful product would highly recommend. I was kept informed and updated on my delivery.
31 January 2024
Unprompted review
Reply from Naken Interiors
We appreciate your kind words and thank you for taking the time to leave us this amazing review 💙 We look forward to seeing you again soon.
Amazing customer service
We had a few issues with damages with our items, which can happen in delivery. But Kye in customer services handled it amazing. Was so helpful and organised replacements so quickly. Would highly recommend using this company.
22 February 2024
Unprompted review
Reply from Naken Interiors
Thanks so much for leaving us a review - We look forward to you shopping with us again 💜
Excellent products and service
27 January 2024
Unprompted review
Reply from Naken Interiors
Thank you for leaving this amazing review, we look forward to you using us again 👏🏼
Reply from Naken Interiors
Hi Cassie, we are so glad that you love your new order! Thank you for taking the time to leave us this wonderful review.
Awful experience
Awful experience. Tried to return an item and contacted the company through their website. They claim to have never received these and now say im out of the return period! How convenient, avoid at all costs.
I’m sure they will respond to this with some lame excuse again. Ill take my interior design business elsewhere!!!!!!
14 February 2024
Reply from Naken Interiors
Hi Dawn,
Our apologies for the delayed reply to this.
As we use fully automated accounting software, we need to be notified if a return is to be completed within 14 days of delivery through one of our multiple contact methods. Sadly if we're not notified within our returns policy, our system automatically shuts off the order meaning there's little we can do (as on this occasion the order was sent directly from our supplier who also has a returns policy)
We've double-checked and have recieved no contact from regarding a return until this had expired, except from a product query sent the day the order was placed (which was successfully submitted via the ticket system).
We have many methods of contact:
- Ticket-based online system which confirms your ticket has been created via the email address provided at the time of submission
- Webchat
- Phone (Monday-Friday 9-5)
- Direct email address
If you would like to discuss this any further, please do not hesitate to get in contact via our support system.
Excellent product at a very good price
1 February 2024
Unprompted review
Reply from Naken Interiors
Thank you for leaving us this lovely review, we really appreciate it 🤩 We hope you enjoy your next purchase just as much!
Originally purchased this table from…
Originally purchased this table from another company, after about 3 weeks it still hadn’t arrived, I emailed, and emailed, and emailed again, the company eventually cancelled my order without even informing me. I was not a happy bunny , then I found Naken, the exact same table was even cheaper and I had a really swift delivery. Thankyou, I love it 😁
22 January 2024
Unprompted review
Reply from Naken Interiors
Hi Sue, we're so happy to hear that you love your order from us. We look forward to you using Naken Interiors again. Thank you for leaving us this fantastic review
Great item
Placed an order a few weeks ago. Customer service were very helpful wasn't expecting to receive my order until July\August and it arrived today absolutely brilliant thank you
12 February 2024
Unprompted review
Reply from Naken Interiors
Hi Caire, thank you for taking the time to leave us this lovely review 👏🏼
Excellent service; excellent product!
⭐⭐⭐⭐⭐
Excellent service; excellent product!
Excellent service; the wine rack is exactly what we wanted and looks great.
5 February 2024
Unprompted review
Reply from Naken Interiors
Hi Ian, thanks so much for leaving us a review - We look forward to you shopping with us again 😊
Very good value and service was excellent
Very good value and service was excellent, quick delivery, glasses well wrapped and protected, great product. Communication was excellent with email updates and tracking giving plenty of notice.
19 January 2024
Unprompted review
Reply from Naken Interiors
Hi Yanis, we're happy to hear that you're impressed with the premium service that we provide our customers. Thank you for taking the time to leave us this fantastic review 🤩
Failed
Well they offer such a wide delivery estimate but they cannot hit it. My order was supposed to be delivered by the 31st of January but as of 18.30 this evening it still has not been dispatched. So they have absolutely failed to hit the very wide delivery estimate they set themselves. I will be giving this company a equally wide birth the next time I am looking to purchase!
30 January 2024
Reply from Naken Interiors
Thank you for your review, we take all feedback on board and will discuss this internally and use your comments to help us improve.
Please kindly note, Trustpilot is not our verified review platform - If you wish to see our Feefo verified reviews, please do so here: https://www.naken.co.uk/reviews
I am sorry to hear your experience has not been what we as a company would expect. From looking into this further I can see that your order was only placed with us on Friday 19/01 late evening on an estimated 3-7 working day lead time.
As you can appreciate, your order would not have been processed by us until the following Monday which is why you were given the estimated delivery dates of 25th January to 31st January before making payment. This allows us time to receive the goods from our supplier and send them out to you.
I can see that unfortunately your item arrived with us from the supplier a little later than anticipated, but nevertheless was dispatched within the estimated delivery dates (which is why you were not delayed) and arrived with you 1 day outside of your estimated delivery dates on the 1st February in the morning.
I hope this helps to clarify the situation further for you, but if you would like to further discuss this or require any further information, please do not hesitate to get in contact through our support system.
Reply from Naken Interiors
Thank you for leaving us this lovely review, we really appreciate it 🤩 We hope you enjoy your next purchase just as much!
Xmas present
Xmas present
The website is lovely and so easy to order. I brought the clock as a gift and it was very well received. Made a mistake with my order and rang immediately and it was all sorted . Brilliant customer service and the clock arrived next day as requested
18 December 2023
Unprompted review
Reply from Naken Interiors
We're happy to hear that you're impressed with the premium service that we provide our customers. Thank you for taking the time to leave us this fantastic review 🤩
Beautiful pendant lights and fittings
Beautiful pendant lights and fittings, definitely the best value for these lights. Super fast delivery.
15 December 2023
Unprompted review
Reply from Naken Interiors
We are so glad that you love your order! Thank you for taking the time to leave us this wonderful review 🤗
What a great company
What a great company. I had a problem with something I purchased elsewhere which arrived damaged, just before xmas. Very disappointed I went online to see if I could find the item, and luckily Naken stepped in and quickly dispatched a perfect item, and it was actually cheaper than I had paid the other retailer, despite adding the cost of express delivery. I highly recommend a look at Naken
21 December 2023
Unprompted review
Reply from Naken Interiors
Thank you for leaving this amazing review, we look forward to you using us again 👏🏼
Great customer service.
Great customer service.
The customer service was excellent. I purchased a reindeer and it was sent on 48 hour tracked through Royal Mail. Unfortunately Royal Mail lost the parcel. Naken sent a replacement straight away. The Reindeer product is very good quality and I am very pleased.
4 December 2023
Unprompted review
Reply from Naken Interiors
Thanks for taking the time to leave us this review! We're happy to hear that you're impressed with the premium service that we provide our customers. Hope to see you again soon!
Fantastic customer service
Customer service fantastic. I ordered a lovely round dining table from Naken. Unfortunately, the base arrived scratched so I emailed Kye in customer services who couldn't have been more helpful. We were offered a partial refund or replacement and kept constantly updated. It is very rare to receive such prompt and courteous customer service these days so felt I had to write a review. Thank you Naken for restoring my faith in online companies.
5 December 2023
Unprompted review
Reply from Naken Interiors
Thank you for leaving us this lovely review, we really appreciate it 🤩
Everything was perfect
Absolutely would buy from Naken again. Well priced product, reasonable shipping costs, all of which made having to pay customs charges far less painful. The cabinet was packaged beautifully, I needn't have worried at all about the distance it was travelling and delivered in good time, as promised. Fantastic customer service, very happy customer.
30 November 2023
Unprompted review
Reply from Naken Interiors
We appreciate your kind words and thank you for taking the time to leave us this amazing review 💙 We look forward to seeing you again soon.
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