Made an order, expensive item, knew it would be 8 weeks but after 4 months asked for money back and that is a long old process. They seem to drag it out as long as possible (presumably they are just h... See more
Company replied
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Review summary
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Reviews shaping this summary
As per other reviews. Ordered in November. Told in December item was discontinued. Have been asking for refund ever since but haven't received it despite being told it was being processed back in D... See more
Ordered on 26th Nov and expected delivery by 18th Dec. Emailed by director Daniel Beynon on 15th Dec who said order was being cancelled, refund in 14 working days. Emails and phones not answered after... See more
I ordered a table in March, I got told several different dates it would arrive,it never did. I'm now feeling like this company has scammed me out of £500 . I asked for a refund in September, it's now... See more
Company replied
Company details
Written by the company
Read our Feefo verified reviews here: https://www.feefo.com/en-GB/reviews/naken-interiors
Contact info
Unit 6&7 Becks Green Lane, NR34 8NB, Beccles, Suffolk, United Kingdom
- 01986 781 663
- mail@naken.co.uk
- naken.co.uk
2.2
Poor
366 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 15% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible delivery times
Terrible delivery time, 2 weeks late… if I had known this was a drop-shipping site I wouldn’t have purchased. The excuse the customer service person gave sounded like he’d said it 100 times that day already. I’m concerned about the quality of the item now after reading the other reviews. And judging by the returns policy it will be impossible to send back.
8 November 2023
Unprompted review
Reply from Naken Interiors
I am sorry to hear your experience has not been what we as a company would expect. However, please be assured we are not just a "drop-shipping site" and the items on your order have to be imported to the UK from our supplier in the Netherlands and therefore clear customs (which is why we clearly display estimated lead times prior to payment on the product pages, in the basket, within the checkout and on your order confirmation after purchase).
From looking into this further I can see that your order was only placed with us on 15/11 late evening on an estimated 5-10 working day lead time (allowing until the end of the month for dispatch), however you since requested to cancel the order which I can confirm has been actioned.
I hope this helps to clarify the situation for you, however if you would like to further discuss this, please do not hesitate to get in contact through our support system.
This company is so wonderful to shop…
this company is so wonderful to shop from. Not only are their products beautiful and of high quality, but their staff and customer care are helpful, accommodating and just overall lovely. The help with my delivery requirements, and even delivered earlier than expected. communication was easy and fruitful.
In a world where E-commerce is the norm, many operations out there pose as legitimate businesses, but can't be trusted. Think we've all encountered them. This is undermining consumer confidence. Naken is a serious company that takes the shopping experience seriously, and one you can trust. I can't recommend them enough
Thank you guys
1 November 2023
Unprompted review
Reply from Naken Interiors
Hi Gaby, thank you for taking the time to leave us this amazing review! We look forward to you using us again 💜
Great product 5/5
⭐⭐⭐⭐⭐
Beautiful product
Kept me up to date on delivery items were packed with great care - the items I purchased were better that an imagined great job I loved the items !
26 October 2023
Unprompted review
Reply from Naken Interiors
We're happy to hear that you're impressed with the premium service that we provide our customers. Thank you for taking the time to leave us this fantastic review 🤩
Untrustworthy company
I Purchased a nykuku recycled glass light for £250 , paid electrician to fit it ,only once illuminated awful marks within the glass were visible which you could not see until it was illuminated.Also the metal fitting is soft and bendy so not happy at all about safety. Naken show no care about any of this , fobbing me off as the light has been fitted, they can not do anything.which obviously I would not have done if I realised it had faults. It has cost me £100 to fit and unfit the £250 substandard light which I shall take to the dump Be very careful if you expect any form of after care.
2 October 2023
Unprompted review
Reply from Naken Interiors
Thank you for your review, we take all feedback on board and will discuss this internally and use your comments to help us improve.
I am sorry to hear your product has not been what was expected. When investigating your review, unfortunately it looks like when we raised the claim with the supplier they advised us that the item was handmade and manufactured from a natural product, meaning the variations you mentioned were to be expected and therefore a replacement would have the same design.
I am afraid they also advised that a return was also not able to be accepted due to the amount of time passed and because the item had already been previously installed.
If you wanted to discuss this further, please do so via our support system. I apologise that we cannot be of any further assistance on this occasion.
A great product
A great product. Excellent communication from company and speedy delivery, kept up to date with delivery details too
10 October 2023
Unprompted review
Reply from Naken Interiors
Thank you for leaving us this lovely review, we really appreciate it 🤩 We hope you enjoy your next purchase just as much!
First time buying from this company…
First time buying from this company excellent service from start to finish ordered black reindeer the quality was of these were really good and excellent value will definitely buy from this company again
9 August 2023
Unprompted review
Reply from Naken Interiors
Thank you for leaving this amazing review, we look forward to you using us again 👏🏼
Woeful
Quick update to my previous review following Naken's reply. They stated that I hadn't contacted them regarding their offer to return the broken glass coffee table to me.
This is from their email to me;
"The item is in our warehouse and can either be collected or we can send this to you for a charge of £10. Please politely note; if we do not receive a response to this email within 14 days the item/s in question will be destroyed 60 days from receipt of the item in our warehouse".
So in addition to the £380.40 I had already donated to their company, they invited me to give them a further £10 so they could leave the broken glass coffee table at my house.
I didn't reply as their email didn't ask me to. And I didn't feel inclined to give them more money, having already wasted £380.40, plus more than £50 returning the table.
I am over £400 down with no coffee table to show for it. Their customer service is woeful.
The same coffee table is available, for much less, from more ethical retailers.
I repeat, RUN from this company.
26 July 2023
Unprompted review
Reply from Naken Interiors
Hi Annie,
After further investigating your most recent review, I can see that we reached out to you (after you previously made contact with us on this platform on 30/08) to organise a re-delivery but no response was given after asking how you wished to proceed.
We do sympathise with the situation and understand that you are still without your coffee table (as we have still not had a response from you).
As the returned item damage was only chipped in one place which you could see by the images we sent to you (so not completely broken), with some tactical placement of items on top of your table, it would be more than usable and therefore not a total loss to you. But, unfortunately it is just not able to be re-sold by us to another customer (for obvious reasons). This is why we have since offered to re-dispatch the item to you free of charge.
As I am sure you can appreciate, we are unable to keep damaged items stored indefinitely in our warehouse. This is why a 60 day contact window is initiated on the rare occasion that a return is rejected due to damage - within this timeframe you are able to organise your own courier to collect the goods, pay a small fee to us to have the item re-dispatched or instruct us to dispose of the goods. After this timeframe passes we have no choice but to dispose of the item to avoid unnecessary storage.
I am afraid that this has already been stored longer than the 60 day contact window, however given the value of this item and the minor damage, I have arranged for this to be stored a further 15 days (allowing until 9th October 2023) for a collection/re-delivery to be organised for you - Please kindly note, after this date the goods will be disposed of.
To proceed with this further, we will need you to follow-up to one of our emails sent to you regarding this rejected return as soon as possible (none of which have yet been responded to). Alternatively, you can create a support ticket on our contact page: https://www.naken.co.uk/contact
We hope to hear from you soon.
Excellent!
The service from Naken was excellent. The range of light fittings to choose from was extensive and reasonably priced. The quality of the items was super, although they have not yet been fitted in our new kitchen extension, so it is not possible to see them fully illuminated. Fast delivery and well packed glass fittings. Highly recommended.
25 August 2023
Unprompted review
Reply from Naken Interiors
We are so glad that you love your new order! Thank you for taking the time to leave us this wonderful review 🤗
Item I purchased looked better in real…gorgeous fabulous great
Item I purchased looked better in real life that the picture.I am so pleased and every one that visits comments on how lovely it is.Gorgeous fabulous.Will definitely order again.
18 August 2023
Unprompted review
Reply from Naken Interiors
We're happy to hear that you're impressed with the premium service that we provide our customers. Thank you for taking the time to leave us this fantastic review 🤩
Reply from Naken Interiors
We're happy that you're pleased with your order! Thank you for taking the time to leave us this positive review 😊
Item took more than 3 weeks to deliver…
Item took more than 3 weeks to deliver and was past its estimated delivery date. They’ve refused to refund the express parcel delivery that I paid extra for even though they didn’t provide that service. Item was being returned, however after further investigation it will cost me £90 to return the item as they insist it is insured and return postage paid for by the buyer.
Would not use again.
29 August 2023
Unprompted review
Reply from Naken Interiors
Thank you for your review, we take all feedback on board and will discuss this internally and use your comments to help us improve.
I am sorry to hear your experience has not been what we as a company would expect. From looking into this I can see that your order was dispatched only 3 days outside of the original estimated delivery dates provided at the time of purchase of which we notified you of the short delay prior to the end of these estimated dates.
Regarding the "Premium Delivery" you selected at checkout, I believe there is some confusion here: this is for an upgraded delivery service and nothing related to the delivery timeframe, I can confirm that this upgraded service was completed for you, which is why it couldn't be refunded upon its return.
Unfortunately we do not currently offer a free returns service (due to the varied sizes/weights of our products) however we do offer free delivery over £100, so the items return journey must be covered by the customer for a refund to be processed.
This is a matter that will be looked into to see how we could improve in future in the unlikely event that this might happen again.
If you would like to further discuss this, please do not hesitate to get in contact through our support system.
My experience was good…
My experience was good from this company although I only ordered a tub of paste and it was delivered when they said it would be. It’s clear they need to brush up on their customer service skills, I don’t like seeing the amount of negative reviews, especially without any follow up from Naken so this would question future purchases.
8 August 2023
Unprompted review
Reply from Naken Interiors
Thank you for taking the time to leave us this review, your feedback has been taken on board and we will do what we can to achieve this.
Please kindly note, Trustpilot is not our chosen review system as they are not a closed platform (meaning fake and fictitious reviews can be created very easily using only an email address), Feefo on the other hand are full of 100% genuine customers and their experiences - each customer receives a unique link to review which checks they have actually made a purchase through us.
You can see our Feefo verified reviews here: www.feefo.com/en-GB/reviews/naken-interiors
I hope this helps!
Service as expected
Had originally brought this product from another retailer and it arrived broken so wasn't so sure how robust the product was for delivery. Arrived in good shape when they said they would deliver.
13 July 2023
Unprompted review
Reply from Naken Interiors
Thank you for taking the time to leave us this positive review 👏🏼
Recommended
Samples arrived, as stated and the subsequently the wallpaper arrived as per communications. Would recommend this supplier & will use again in future as paper quality was excellent to hang.
30 June 2023
Unprompted review
Reply from Naken Interiors
We appreciate your kind words and thank you for taking the time to leave us this amazing review 💙 We look forward to seeing you again soon.
Perfect
Highly recommend this store. Excellent customer service. Prompt delivery of item.
11 June 2023
Unprompted review
Arch looks great in the garden
The service from Naken Interiors was good, if a little slow. They were not helped by the parcel delivery company who took 5 days to deliver and missed a pre notified delivery appointment.
6 June 2023
Unprompted review
Negative reviews deleted…
I agree with the review saying negative reviews are deleted. Exactly the same happened to me and I had to jump through a lot of hoops to have the review formally verified and reinstated. It would have been very easy just to give up. Makes you wonder how many other negative reviews are deleted.
17 March 2023
Unprompted review
Excellent speedy service
Excellent speedy service. To be honest, I was a little skeptical as their prices were so good, however the item was as expected and the speed of postage and communication could not be faulted.
12 April 2023
Unprompted review
Shocking customer service
Worst customer service I have ever experienced. Ordered table didnt arrive by advised date. no contact from Naken. After numerous emails, calls and complaints they call me to apologies and advised will be out for delivery the next day, The next day comes and they message to advise the order is cancelled with no explanation. Continuing with the complaint they offer 20% off next order, Obviously wont be ordering again so pointless. Left us with no table for weeks with shocking communication and service. Dont order from Naken if you need your item anytime soon.
20 January 2023
Slow and wrong delivery
Order was submitted, I did not register as a customer. It took 2 weeks for order to be dispatched to the billing address and not the shipping address.
No offer to rectify the error or acknowledgment of any issue on the systems and processes on their side.
2 May 2023
Unprompted review
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