Nathaniel Car Sales - Cardiff Reviews 

495
TrustScore 5 out of 5

4.8

218 Penarth Road, CF11 8NN Cardiff, Wales, GB


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Rated 5 out of 5 stars

From walking into showroom to collecting car was an absolute dream with no problems. Elliott was extremely helpful, efficient, precise and friendly. In fact this was the best ever treatment I have rec... See more

Company replied

Rated 5 out of 5 stars

Staff were courteous professional and couldn’t help any more. Explained everything and assisted with all of the paperwork and explaining all areas require required for the purchase of the vehicle.

Company replied

Rated 5 out of 5 stars

First class service, not pressurized or rushed to place order. Elliot Cooze was able to answer all our queries and was very friendly and approachable. So impressed that we brought our daughter down to... See more

Company replied

Rated 5 out of 5 stars

Extremely friendly, helpful and knowledgeable regard to car specs and system operations on which I was fully briefed before a test drive. After I had carried out an extensive test drive on my o... See more

Company replied


Company details

  1. #30 of 91 best companies in Car dealer

Written by the company

Nathaniel Cars Cardiff is the main dealer for Cardiff and the wider region for MG, Fiat and Abarth brands. We offer a wide range of garage services suitable for both Private & Business users: our philosophy is simple - we believe that hard work, enthusiasm, plus respect for our customers offers a winning formula!


Contact info

4.8

Excellent

TrustScore 5 out of 5

495 reviews

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4.8

All reviews

(495)

611 reviews in the last 12 months

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Rated 5 out of 5 stars

Felt very comfortable with the sales…

Felt very comfortable with the sales experience. no pressure or hard sell.

15 November 2025
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Reply from Nathaniel Car Sales - Cardiff

Thank you for your kind review! We’re really pleased to hear you felt comfortable throughout the sales experience and appreciated our no-pressure approach. We hope you’re enjoying your new car, and we look forward to seeing you again in the future.

— The Nathaniel Cars Team

Rated 5 out of 5 stars

New car sale

Good service, Car ordered and delivered in the window given.
Overall a good experience, highly recommended.

14 November 2025
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Reply from Nathaniel Car Sales - Cardiff

Thank you for your great review! We’re delighted to hear that your car was ordered and delivered within the expected timeframe and that the whole experience was a positive one. We truly appreciate the recommendation and hope you’re enjoying your new car!

— The Nathaniel Cars Team

Rated 5 out of 5 stars

Out standing experience

Out standing experience, was our first visit to MG motors, cars look and feel fantastic. Your salesman Christian explained everything that we needed to know and be aware of.

15 November 2025
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Reply from Nathaniel Car Sales - Cardiff

Thank you for your fantastic review! We’re delighted to hear that your visit left such a great impression and that you enjoyed exploring the cars. Christian will be very pleased to know his clear explanations and guidance helped make your experience an outstanding one. We hope to see you again soon

— The Nathaniel Cars Team

Rated 5 out of 5 stars

Great experience

It was a great experience buying our new car from Nathaniel Cars! We really appreciated the warm welcome at the store. The best part was their out-of-hours chat service, which made things so convenient Dylan from the online team helped us book our test drive for the ZS.

When we visited the showroom, Damien took the time to understand our needs especially our shift from manual to automatic as a new driver and recommended the MG3, which turned out to be the perfect choice. The test drive went smoothly, and we were really happy with the car’s performance.

Shane made the delivery process seamless on Monday, 10th November, guiding me through the paperwork and patiently explaining all the car’s features.

Overall, a wonderful and hassle-free experience highly recommend Nathaniel Cars Cardiff for their professionalism and friendly service

10 November 2025
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Reply from Nathaniel Car Sales - Cardiff

Your review will be so well received by all the staff at Nathaniel Cardiff , when we get such fantastic reviews like yours it really does go a long way as a reward for their hard work, we will certainly share this with the Team, many thanks
Kind Regards

Rated 5 out of 5 stars

MG3 Hybrid Trophy

All the staff I interacted with were very professional and helpful, particularly considering this was my first time buying a car so I had a lot of questions and several things I was unsure of

9 November 2025
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Reply from Nathaniel Car Sales - Cardiff

Thank you so much for your kind review! We're delighted to hear that our team made your first car-buying experience such a positive one. We know there can be a lot of questions when buying your first car, and we're glad we could help make everything clear and stress-free. Enjoy your new MG3 Hybrid Trophy — it’s a fantastic choice — and we look forward to seeing you again soon!

— The Nathaniel Cars Team

Rated 5 out of 5 stars

Can’t fault it

Can’t fault it. Great service, great deal. Arranging the finance, GAP, collection and handover was easy. Quick turn around time. Christian was first class.

28 October 2025
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Reply from Nathaniel Car Sales - Cardiff

Many Thanks for your great commments and feedback we really appreciate it and wiil be sure to share this Christian
Kind Regards

Rated 5 out of 5 stars

Great service once again

Great service as usual special thanks to Elliot and Christian

2 November 2025
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Reply from Nathaniel Car Sales - Cardiff

Thank you Perry for the fantastic comments, we really appracite them
Kind Regards

Rated 5 out of 5 stars

Shane in an excellent salesman

Shane in an excellent salesman. What I liked there was no hard sell. Just a really nice guy who talked through all the options. He was very attentive, which made the purchase of my MG HS plug in Hybrid seamless. I highly recommend Nathaniel cars. The car is superb

29 October 2025
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Reply from Nathaniel Car Sales - Cardiff

Many Thnaks for the great feed back and review you left us, we really appreciate hearing that the culture we create in our sales team of being relaxed and not pushy is what customers want from purchasing a new car
Kind Regards

Rated 5 out of 5 stars

Christian was very helpful and always…

Christian was very helpful and always answered my questions. Also taught me how to drive an auto car.

27 October 2025
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Reply from Nathaniel Car Sales - Cardiff

Thank you very much for your kind feedabck and review, we will definately share this with Christian as a satisfied customer is always our aim.
Kind regards

Rated 5 out of 5 stars

Looking for our first electric/ hybrid…

Looking for our first electric/ hybrid car. The deals were brilliant
None of the salespeople were in any way pushy.
Experience was relaxed yet professional

29 October 2025
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Reply from Nathaniel Car Sales - Cardiff

Thank you so much Emma for the great feedback, our sales team work on giving customers all the information they require to make the right decision. Enjoy your new MG
Kind Regards

Rated 5 out of 5 stars

It was a great experience we had and…

It was a great experience we had and the customer service given was excellent by our salesman Christian.
Everything was explained to us and if we had a question he would have the answer. The sale went smooth and fast and I cannot ask any more. I would recommend Nathaniel car sales to everyone interested in purchasing a new vehicle.

26 October 2025
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Reply from Nathaniel Car Sales - Cardiff

It so pleasing to all the staff at Nathaniel Cardiff when we get such fantastic reviews like yours, we will certainly share this with the Team, many thanks
Kind Regards

Rated 5 out of 5 stars

New car

There was no pressure in purchasing a new car and we were able to take our time and the salesman was very helpful.

22 October 2025
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Reply from Nathaniel Car Sales - Cardiff

Thank you very much for the great feedback, we very much apprecate your comments on how your new car purchase went. Enjoy your new MG
Kind Regards

Rated 5 out of 5 stars

Customer Does Come First

Driving 37 years and this is my first Brand New Car.
And Christian & the Nathaniel car has made it an excellent journey from the time we stepped in to the showroom till picking up the car with a follow on call to make sure everything was ok.
We entered the store and it was nice to see a range of cars from those we could afford to those we dream of.
This was great as we could see what we were hoping to buy, what is actually in the car for the price.
We were welcomed by Christian who was polite and let us go on our browse of cars, but he was always close by for any questions and not anyone one point was any pressure put on us to steer us in any direction.
This was a refreshing change to be free to explore the cars features.
We chose a test drive for the following day, arrived early just to check over the car again to make sure our decision was right.
Went for a successful test drive and on return we sat down and went thru paperwork to put a deposit down.
We were told we could have the car by the end of the week, but i had to change that day and bring it forward by 1 day to which was no issue with Christian.
On the day of collection, we were allowed to review the car alone just to make sure we were happy with our choice and we had no issues.
We then went to do the paperwork, Christian did explain that he has to go thru the aftersales packages and once again, no pressure but all explained.
I did hit a snag with my Bank getting authorisation for the payment, this was a staggering 41 minutes, Christian supplied me with the info i needed and he waited patiently till it got authorised.
But it's great that other staff are happy to interact with you, but no get involved with the deal, but will happily answer questions.
As it was my first new car experience, i could have not asked or expected anymore from Christian or any of the Nathaniel Cars staff.

23 October 2025
Unprompted review
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Reply from Nathaniel Car Sales - Cardiff

Thank you so much Gary for the fantastic review! We are absolutely delighted to hear that you were so happy with your experience.

It's wonderful to know that Christian's courtesy and professionalism made the entire process simple for you from start to finish. Keeping you well informed at every stage is a top priority, and we're glad that effort paid off.

We truly appreciate the high recommendation for Nathaniel's dealership! We aim to provide everyone with a great deal and great service.
Kind Regards

Rated 5 out of 5 stars

MG Penarth Cardiff ,Great experience…

MG Penarth Cardiff ,Great experience dealing with Shane and Elliott both very helpful , keeping you up to date with the purchase and on the button with everything, very pleased with the car would recommend going there to buy a car.

10 October 2025
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Reply from Nathaniel Car Sales - Cardiff

Thank you so much for your kind words and fantastic 5-star review! We're delighted to hear you had a great experience with Shane and Elliott — they’ll be thrilled to know their efforts made such a positive impression. We're glad you're pleased with your new car, and we truly appreciate your recommendation. If you need anything in the future, we're always here to help. Enjoy your new car!

Rated 4 out of 5 stars

A pleasant experience

First time buying a car in 12 years, at my age possibly the last! Showroom - very pleasant surroundings - no pressure from salesman. After looking at various models,test drive organised for next day. Quickly reorganized when weather forecast was awful. Decided on nearly new lo mileage MG 3 hybrid that was delivered promptly from another location for examination and a further test drive prior to completing purchase. All done in a couple of visits including trading in the old car without too much pain

1 October 2025
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Reply from Nathaniel Car Sales - Cardiff

We're glad to hear you had such a pleasant experience!

It's wonderful that your first car purchase in 12 years was easy and stress-free. We do work hard to provide a no-pressure atmosphere in pleasant surroundings. We aim to make the trade-in process painless, and we're delighted you left happy. Enjoy your new car!

Rated 5 out of 5 stars

Friendly and professional staff

Friendly staff, very helpful, followed up with phone calls when thry said they would, can't fault them

6 October 2025
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Reply from Nathaniel Car Sales - Cardiff

That's wonderful to hear! We are delighted to hear that you had such a great experience.

Knowing that you found our staff friendly and very helpful is fantastic, and we take pride in our commitment to great communication—so it’s great to know we followed up with our phone calls exactly when we said we would!

Thank you for your kind words; we truly appreciate you choosing Nathaniel Cars Cardiff.

Rated 5 out of 5 stars

Excellent service

Excellent service, great delivery and love the car! Christian was great, very approachable and quick to respond

2 October 2025
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Reply from Nathaniel Car Sales - Cardiff

Thank you for the fantastic feedback! We're so pleased to hear you're loving your new car and that the delivery went smoothly. Christian will be delighted to know you appreciated his approachable manner and quick responses. Enjoy every mile, and don’t hesitate to reach out if you need anything!

Rated 5 out of 5 stars

No pressure sales

No pressure sales

1 October 2025
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Reply from Nathaniel Car Sales - Cardiff

That' great to hear. Thank you for taking the time to leave your feedback and for your five star review.

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