From walking into showroom to collecting car was an absolute dream with no problems. Elliott was extremely helpful, efficient, precise and friendly. In fact this was the best ever treatment I have rec... See more
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See what reviewers are saying
Staff were courteous professional and couldn’t help any more. Explained everything and assisted with all of the paperwork and explaining all areas require required for the purchase of the vehicle.
Company replied
First class service, not pressurized or rushed to place order. Elliot Cooze was able to answer all our queries and was very friendly and approachable. So impressed that we brought our daughter down to... See more
Company replied
Extremely friendly, helpful and knowledgeable regard to car specs and system operations on which I was fully briefed before a test drive. After I had carried out an extensive test drive on my o... See more
Company replied
Company details
- #30 of 91 best companies in Car dealer
Written by the company
Nathaniel Cars Cardiff is the main dealer for Cardiff and the wider region for MG, Fiat and Abarth brands. We offer a wide range of garage services suitable for both Private & Business users: our philosophy is simple - we believe that hard work, enthusiasm, plus respect for our customers offers a winning formula!
Contact info
218 Penarth Road, CF11 8NN, Cardiff, Wales, United Kingdom
- (029) 2002 0225
4.8
Excellent
495 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service - explained everything & advised on all options available.
1 October 2025
Reply from Nathaniel Car Sales - Cardiff
Thank you so much for leaving us such a positive review, we are so pleased to read that you recieved an excellent service from the Nathaniel Cardiff Team
Kind Regards
Reply from Nathaniel Car Sales - Cardiff
Thank you Paul for purchasing your new MG from Nathaniel Cardiff and taking the time to leave us a 5 Star review with great comments, it is very much appreciated
Kind Regards Nathaneil Team
Reply from Nathaniel Car Sales - Cardiff
Thank you for the great feedback, we will be sure to pass this onto the Cardiff Team
Kind Regards
Mature couple
Friendly helpfully knowledgeable sales assistant. Listened to what we wanted and didn't pressurise us into buing a more expensive model.
18 September 2025
Reply from Nathaniel Car Sales - Cardiff
Thank you so much for purchasing your new MG from Nathaniel Cardiff and taking time to leave great feedback
Kind Regards Nathaniel Team
Reply from Nathaniel Car Sales - Cardiff
We greatly appreciate your comments and are glad to hear you received excellent service from the Cardiff Team
Kind regards
Reply from Nathaniel Car Sales - Cardiff
Thank you very much Aaron for your great feedback, we really appreciate you purchasing your MG from Nathaniel Cardiff
Kind Regards Nathaniel Team
Reply from Nathaniel Car Sales - Cardiff
Thank you very much for the great feedback and review we very much appreciate it
Kind Regards Nathaniel Team
Christian has been very helpful always…
Christian has been very helpful always explaining everything thoroughly as always on both purchases. Love our new car.
21 September 2025
Reply from Nathaniel Car Sales - Cardiff
That's wonderful to hear! We're so glad that you had such a great experience and that Christian made the process of getting your new car easy from start to finish. We'll be sure to pass your kind words on to him. We appreciate your business and the feedback
Great customer service and friendly…outstanding
Great customer service and friendly staff especially Elliott who went over and above his job to make sure the car suited my needs...and chased up a few days later to see if there were any issues.
Sat with me on picking up the car and went through what was needed. Very very happy with the service.
11 September 2025
Reply from Nathaniel Car Sales - Cardiff
Thank you for the fantastic review! We're thrilled to hear that you had such a great experience and that Elliott took such good care of you. We pride ourselves on providing outstanding customer service, and it's wonderful to know that Elliott went above and beyond to ensure your new car was the perfect fit. We appreciate your business and hope you're enjoying your new car!
Reply from Nathaniel Car Sales - Cardiff
Thank you for the wonderful feedback! We're so glad to hear that Damian made your buying experience easy.
We appreciate you taking the time to share your positive experience and will be sure to pass your kind words on to him.
Very helpful sales person.
31 August 2025
Reply from Nathaniel Car Sales - Cardiff
Thank you for your feedback! We're glad to hear that you found our salesperson to be very helpful. We strive to provide excellent service and your positive comments are much appreciated. We hope to see you again soon.
new motability car
Picked up my new motability car, very helpful but kept waiting an hour for the car to be cleaned. They knew my collection date as it was arranged weeks earlier
22 August 2025
Reply from Nathaniel Car Sales - Cardiff
Thank you for your review. We're delighted to hear that you found our team very helpful when you picked up your new Motability car.
We sincerely apologize for the hour-long wait you experienced while the car was being cleaned. We understand that your collection date was arranged in advance, and it's our goal to have everything ready for you at the scheduled time. We are sorry that we fell short on this occasion.
Your feedback is very important to us, and we will be reviewing our processes to ensure that all vehicles are prepped and ready for their scheduled collection times. We appreciate your patience and understanding.
We hope you enjoy your new car and we look forward to providing you with a seamless experience in the future.
Great First Car Experience for My Daughter
I would like to thank Nathaniel Cars for their excellent service. Although I don’t live in Wales, I was supporting my daughter with the purchase of her first car. With a young child, a safe and reliable car is essential, especially as she will be driving regularly to Southampton to visit us.
While my daughter dealt with the purchase in person, I was involved virtually, and Elliott kept me fully updated on the car specifications, warranty, and other important details. Nothing was too much trouble. On occasions when Elliott was busy, other members of the team were well-informed about the sale and able to assist straight away. The strong team communication was very reassuring.
My daughter is overjoyed with her purchase, and I feel reassured knowing she has bought her first car from such a reputable garage.
Thank you to Elliott and the team!
30 August 2025
Reply from Nathaniel Car Sales - Cardiff
Thanks so much for taking the time to share your experience with Nathaniel Cars. We're delighted to hear that we could help your daughter with the purchase of her first car and that you felt reassured throughout the process.
It was a pleasure to assist your daughter and we're delighted to know she is overjoyed with her new car. The whole team works hard to ensure clear communication and a smooth experience for every customer, and it's wonderful to know this made a difference for you.
We'll be sure to share your comments with Elliott and the team. We wish your daughter many years of safe and happy driving!
Reply from Nathaniel Car Sales - Cardiff
Thank you for taking the time to leave a review!
We're so glad to hear that Damien provided you with a professional and positive experience. We'll be sure to pass along your kind words to him.
We appreciate your feedback and hope you're enjoying your new vehicle!
Great customer service
Great service delivered by Christian at Nathaniel, very informative with great knowledge and also very personable and easy to deal with.
18 August 2025
Reply from Nathaniel Car Sales - Cardiff
Thank you for your review!
We're delighted to hear that Christian provided you with such great customer service. We'll be sure to pass along your kind words to him. He'll be thrilled to know that his informative nature and knowledge, combined with his easy-going personality, made such a positive impact on your experience.
Enjoy your new car!
The service was very good
The service was very good. Christian jones was very helpful and knowledgeable he was really professional .we are very happy with our car
2 August 2025
Reply from Nathaniel Car Sales - Cardiff
That's wonderful to hear! It sounds like Christian Jones provided excellent service and made your car-buying experience a great one. We appreciate you sharing your positive feedback.
The sales man Christian is the only…
The sales man Christian is the only reason we have got our new car. He’s honest and genuinely a great person
10 August 2025
Reply from Nathaniel Car Sales - Cardiff
That's wonderful to hear! It sounds like Christian made a real difference in your car-buying experience. An honest and genuine salesperson can be hard to find, and it's great that he was the reason you were able to get your new car. We'll be sure to pass your kind words along to Christian and his manager. Thank you for sharing your positive feedback!
Excellent service
Excellent service, informative, professional, helpful and patient. Felt well looked after throughout.
14 August 2025
Reply from Nathaniel Car Sales - Cardiff
Thank you so much for the fantastic feedback! We're thrilled to hear that you felt well looked after and that our team was able to provide you with excellent, informative, and professional service. We appreciate you taking the time to share your experience.
Great service from Elliot
Great service from Elliot, no hard selling . Made everything about buying a car a pleasure.
13 August 2025
Reply from Nathaniel Car Sales - Cardiff
That's wonderful to hear! It sounds like Elliot made your car-buying experience a truly pleasant one. We're so glad he was able to provide great service without any pressure. We'll be sure to pass your kind words along to him. Enjoy your new car!
Great Customer service.
Warm welcome. Christian was helpful and kind. Everything straightforward. Thank you.
13 August 2025
Reply from Nathaniel Car Sales - Cardiff
Thank you so much for the fantastic review! We're thrilled to hear you had a great experience and that our team, especially Christian, made you feel welcome and helped make everything straightforward. We appreciate your business and hope to see you again in the future!
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