Nathaniel Car Sales Reviews 

2,217
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 647 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, polite, and professional throughout the entire purchasing process, making every interaction pleasant. Future buyers truly appreciate the relaxed, pressure-free showroom environment and the thorough, detailed explanations provided during test drives and final vehicle handovers. Some reviewers were not happy with after-sales communication, noting frustratingly long waiting times for replacement parts or scheduled service appointments. A few consumers also encountered minor administrative mistakes regarding vehicle collection details or felt that trade-in valuations fell well below realistic market expectations.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as welcoming, approachable, and extremely... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, professional, and... See more

Product

Customers consistently note positive experiences with product, expressing deep satisfaction and love for... See more

Customer service

People report positive experiences with customer service, highlighting professional, welcoming, and... See more

User experience

Consumers find the user experience to be exceptionally positive, describing the car buying process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class service, not pressurized or rushed to place order. Elliot Cooze was able to answer all our queries and was very friendly and approachable. So impressed that we brought our daughter down to... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish! Scott was amazing, he kept in touch throughout the buying process and was very helpful, especially when demonstrating and explaining all the features. Thanks g... See more

Company replied

Rated 5 out of 5 stars

We called into Nathaniel Bridgend to look at the electric cars there Having never had one before , we had lots of questions to ask . There was no sales pressure unlike other dealers . we looke... See more

Company replied

Rated 5 out of 5 stars

I've bought many cars over the years from different dealers, but the service I received here at the Bridgend branch made me decide that when I do wish to trade in this one in, they'll be my first go-t... See more

Company replied


Company details

  1. #12 of 91 best companies in Car dealer

About Nathaniel Car Sales

Written by the company

Group2

Here at Nathaniel Car Sales, we offer a wide range of services suitable for both private & business users. Our philosophy is simple - we believe that hard work, enthusiasm, plus respect for our customers offers a winning formula, that won't disappoint you.

WHY CHOOSE US?

For over 40 years we have taken pride in providing excellent customer service to each and every customer. We prepare our cars to the highest standards, and all vehicles come with a FREE MOT for the lifetime of ownership of your car – plus we’ll even give you a FREE courtesy car to keep you on the road!

Quick Links
New MG Car Deals - Used Cars Bridgend - Used Cars Cardiff - Used Cars Cwmbran - Used Cars Swansea - Quality Used Cars - Book A Service/MOT - Motability Deals - New EV Deals - Fleet & Business Vehicles - New Cars Offers - Used Cars OffersOpening Hours

Social Profiles
Facebook - Instagram - Twitter - Linkedin - Youtube - Tik Tok

Contact info


4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,217)

634 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Returning customer once more if we did…

Returning customer once more if we did not like the whole experience we would not continue to buy from them - we are able to compare with Audi and the whole experience is like chalk and cheese - we like cheese

21 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that Christian provided you with outstanding service. Christian consistently goes above and beyond to ensure our customers have a positive experience, and your feedback is a great affirmation of their hard work.
If there’s anything else we can do for you, please don’t hesitate to let us know.
Kind Regards Nathaniel Team

Rated 5 out of 5 stars

The staff at Cwmbran were very…

The staff at Cwmbran were very friendly, knowledgeable, nothing was too much trouble. They made the whole process of looking at the various cars and purchasing process enjoyable and painless.

20 June 2026
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Reply from Nathaniel Car Sales

Thanks for the five star review,

On behalf of all the staff at Nathaniel Cars Cwmbran we thankyou for your kind words.

We are always on hand to help and assist

Thanks again

Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

Great experience at the Cardiff branch

Great experience at the Cardiff branch. Friendly staff, no pressure, and excellent customer service. The whole process was smooth and straightforward. Highly recommend!

20 June 2026
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Reply from Nathaniel Car Sales

"Hi Oyeniyi, thank you so much for the wonderful review! We are absolutely thrilled to hear that you had a great experience with our .
Our goal is to provide excellent service, and it's great to know we provided this to you.
We look forward to welcoming you back
Kind Regards Nathaniel Team

Rated 4 out of 5 stars

All good.

Very happy with our experience.
Chris was very helpful and informative

17 June 2026
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Reply from Nathaniel Car Sales

Thanks for taking the time to write a review,
I will make sure that Chris gets all the praise he deserves.

Thanks

Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

Excellent service ! Would definitely recommend

We called into Nathaniel Bridgend to look at the electric cars there
Having never had one before , we had lots of questions to ask .
There was no sales pressure unlike other dealers .
we looked around until we decided on the one we wanted
We were looked after by Craig , who knew everything we wanted to know and told us honestly all about the car we chose , he was very knowledgeable and extremely helpful , nothing was too much trouble
On picking up the car today , he was again helpful and ensured everything was explained before we left
Would definitely recommend him and the company !

21 June 2026
Unprompted review
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Reply from Nathaniel Car Sales

Hi Helen, Thank you so much for your 5 star review, Craig was extremely happy to read your very kind comments. Thank you.

Rated 5 out of 5 stars

Great customer service from first point…

Great customer service from first point of contact, enquiry and completion of a sale. Highly knowledgeable staff and already friendly non pushy approach helped me make my mind up as to what vehicle I was after. Very pleased with the handover of new vehicle.

19 June 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review and great feedback, we are glad that you were well looked after

Rated 5 out of 5 stars

It was a nice experience

It was a nice experience .Mr Rob explained in detail and we purchased a new car from Nathanial MG showroom Cumbran.
From Bincy & Noble

15 June 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review

Rated 5 out of 5 stars

Everything explained about the car and…

Everything explained about the car and the promise of back up if needed.
Not pushy, friendly and really helpful

18 June 2026
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Reply from Nathaniel Car Sales

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated
Kind Regards Nathaniel Team

Rated 5 out of 5 stars

Excellent service

Very pleasant and professional sales manager.Excellent and prompt service.
Julian was brilliant and had everything well organised.

14 June 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review and great feedback about Julian

Rated 5 out of 5 stars

Thank you Colin we have bought a number…

Thank you Colin we have bought a number of cars off Nathaniel great standard of Customer satisfaction mantained as always.

14 June 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review and great feedback about Colin, he is a new member of the team so will be thrilled with your feedback

Rated 5 out of 5 stars

I was interested but not sure

I was interested but not sure. The salesman helped me understand the difference between the vehicles, the costs and what was the best option for me. He even searched to find a car with some mileage rather than a new car to best fit what I was looking for. I found the experience good, helpful and avoided the need for lots of searching

27 April 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review and great feedback - we are glad you were well informed

Rated 5 out of 5 stars

Excellent visit and service

From the time we entered the car sales we were quite pleased, we were left to look around at the cars that we wanted to see with no pressure from the staff they did approach us a couple of times asking if we were okay and then told if we needed anything just to look for someone and there was plenty around, when we decided that we needed some help we found Craig and he was very helpful and honest made sure he answered all our questions and gave us some good advice he really made our decision easy and our visit pleasurable

6 June 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review and great feedback, we are glad you had a great experience when visiting the dealership

Rated 5 out of 5 stars

Absolutely first class service

Absolutely first class service. Many thanks to Vanessa, Rachel and Dan for sorting everything out for me very quickly. Communication from customer services is excellent. Highly recommend Nathaniel's Bridgend

8 June 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review and feedback on the sales and service staff, I will ensure the team get to see your comments

Rated 5 out of 5 stars

Got the upgrade I wanted

Visited Nathaniel looking to change my MG ZS for a hybrid version. Was very happy with the service received from Dan who sold me the vehicle. Hopefully many happy years of motoring ahead.

5 June 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review

Rated 5 out of 5 stars

Great experience

Great experience
Sam and dean where a massive help

10 June 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review and great feedback about Sam and Dean, we are glad you were well looked after

Rated 5 out of 5 stars

Very helpful and knowledgeable staff

Easy to talk to and very helpful staff and no pressures put upon you to get a sale .

4 June 2026
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Reply from Nathaniel Car Sales

Thanks Mr Bird for taking the time to write the review, we really appreciate it.

Thanks again

Nathaniel MG
Cwmbran

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