Nathaniel Car Sales Reviews 

2,219
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 647 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, polite, and professional throughout the entire purchasing process, making every interaction pleasant. Future buyers truly appreciate the relaxed, pressure-free showroom environment and the thorough, detailed explanations provided during test drives and final vehicle handovers. Some reviewers were not happy with after-sales communication, noting frustratingly long waiting times for replacement parts or scheduled service appointments. A few consumers also encountered minor administrative mistakes regarding vehicle collection details or felt that trade-in valuations fell well below realistic market expectations.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as welcoming, approachable, and extremely... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, professional, and... See more

Product

Customers consistently note positive experiences with product, expressing deep satisfaction and love for... See more

Customer service

People report positive experiences with customer service, highlighting professional, welcoming, and... See more

User experience

Consumers find the user experience to be exceptionally positive, describing the car buying process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class service, not pressurized or rushed to place order. Elliot Cooze was able to answer all our queries and was very friendly and approachable. So impressed that we brought our daughter down to... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish! Scott was amazing, he kept in touch throughout the buying process and was very helpful, especially when demonstrating and explaining all the features. Thanks g... See more

Company replied

Rated 5 out of 5 stars

We called into Nathaniel Bridgend to look at the electric cars there Having never had one before , we had lots of questions to ask . There was no sales pressure unlike other dealers . we looke... See more

Company replied

Rated 5 out of 5 stars

I've bought many cars over the years from different dealers, but the service I received here at the Bridgend branch made me decide that when I do wish to trade in this one in, they'll be my first go-t... See more

Company replied


Company details

  1. #12 of 91 best companies in Car dealer

About Nathaniel Car Sales

Written by the company

Group2

Here at Nathaniel Car Sales, we offer a wide range of services suitable for both private & business users. Our philosophy is simple - we believe that hard work, enthusiasm, plus respect for our customers offers a winning formula, that won't disappoint you.

WHY CHOOSE US?

For over 40 years we have taken pride in providing excellent customer service to each and every customer. We prepare our cars to the highest standards, and all vehicles come with a FREE MOT for the lifetime of ownership of your car – plus we’ll even give you a FREE courtesy car to keep you on the road!

Quick Links
New MG Car Deals - Used Cars Bridgend - Used Cars Cardiff - Used Cars Cwmbran - Used Cars Swansea - Quality Used Cars - Book A Service/MOT - Motability Deals - New EV Deals - Fleet & Business Vehicles - New Cars Offers - Used Cars OffersOpening Hours

Social Profiles
Facebook - Instagram - Twitter - Linkedin - Youtube - Tik Tok

Contact info


4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,219)

637 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience
Sam and dean where a massive help

10 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thank you for the 5 star review and great feedback about Sam and Dean, we are glad you were well looked after

Rated 5 out of 5 stars

Very helpful and knowledgeable staff

Easy to talk to and very helpful staff and no pressures put upon you to get a sale .

4 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thanks Mr Bird for taking the time to write the review, we really appreciate it.

Thanks again

Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

Excellent service today

Excellent service today needed a new tyre quite quickly
and as always everyone was helpful and very pleasant
cant fault them

10 June 2026
Unprompted review
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thanks Catherine for the glowing review, I make sure I pass on you comments to the aftersales team.

Thanks again
Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

Fantastic service from Dan

Fantastic service from Dan
Easy process from start to finish
.

8 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Hi Gary, Thank you so much for leaving a 5 Star review. We will pass your kind words on to Dan who will be very pleased we are sure.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The staff were friendly, professional, and made the whole process easy and stress-free. Really pleased with my car and would happily recommend Nathaniel Cars to anyone looking for a great buying experience.

7 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Hi Scott, Thank you so much for leaving a 5 Star review, and for your very kind words.

Rated 5 out of 5 stars

I bought a new Deepal SO7 BEV

My new car was ready for pickup on the day agreed and Cody made sure I was comfortable with her before I drove her away. He called me a week later to ask how I was getting on with her and answered a few questions I had.
The whole experience from first sight to ownership, was smooth and easy. I would definitely buy a car from them again.

31 May 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Hi Andrew, Thank you so much for leaving a 5 Star review. We will pass your kind words on to Cody who will be very pleased

Rated 5 out of 5 stars

Salesman Colin Snook was really helpful…

Salesman Colin Snook was really helpful and nothing was too much trouble to help us to choose the right car for us and we would recommend visiting the showroom if they want to change their cars.

7 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Hi Malcolm, Thank you so much for leaving a 5 Star review. We will pass your kind words on to Colin who will be very pleased. We hope you are enjoying your new car.

Rated 5 out of 5 stars

Great Service

Very Pleased with the service provided the Sales Person was very helpful and the handover was very helpful

6 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Hi Tim Thank you so much for leaving a 5 Star review, and your lovely words

Rated 5 out of 5 stars

Excellent Service

I met with a wonderful sales man, names Damien Perkins. He was professional, but very intune with the customer, namely me. There was no hard sell, just a sound knowledge of the car and he understood my requirements. His professionalism went over and above to what I've experienced from any sales person I've dealt with in my 50 years of driving.
Diolch yn fawr Damien.
Maureen Weaver

5 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thank you Maureen for taking the time to leave such a thoughtful review! We're delighted that Damien made your experience special. I'll be sure to share your kind words with him and the rest of our team. We look forward to your next visit
Kind Regards Nathaniel Team

Rated 3 out of 5 stars

Sales staff and car are great but software doesnt work and its a long process to fix

It was great dealing with them and answering questions. However when picking the car up there was an issue with the software. I was about to drive away but the sales staff wanted to check it with me and thankfully they did. They couldnt fix it there, its take a month to get it booked in for a software update date and whilst thats not the sales staff its frustrating its taking so long. My husband s car has the same issue and his isnt even booked in yet.

30 May 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thanks for bringing this to my attention, I thought this was dealt with.

If this has not been resolved could you be so kind and reach out on 07425807842 from Tuesday as I will get your vehicle booked in straight away, this is not good enough.

So sorry for the inconvenience

Thanks

Robert Jones
General Manager
Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

First time dealing with Nathaniel in…

First time dealing with Nathaniel in Bridgend. Could not be happier with the whole process. From first point of contact with Ann Filipe through to Terry Christopher who coordinated the purchase. Very professional and made everything simple and straightforward. Will definitely be returning in the future.

3 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Hi Mr Shurmer, Thank you so much for leaving a 5 Star review. We will pass your kind words on to Terry who will be very pleased we are sure.

Rated 4 out of 5 stars

Good overall experience

Good overall experience. Kept informed throughout

3 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thanks for the review Alun,

We look forward to seeing you on its 1st service in 12 month/15000 miles.

I will get the kettle on.

Thanks
Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

Really good deals on MG cars

Really good deals on MG cars. Have recommended to my family also. My daughter had a minor fault on hers- fixed without a quibble even though the car was 6 years old. Sales staff are not pushy but know their stuff!

3 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thanks you Barry, your review means a lot to us. We always strive to give our best to help our customers and I’m glad that we exceeded your expectations. We hope to see you again soon!
Kind Regards Nathaniel Team

Rated 5 out of 5 stars

Just received my new car today

Just received my new car today, from the start Terry Christopher kept me informed whilst waiting to collect it. I have had quite a few cars from Nathaniel’s and can only praise all the staff for their politeness and can honestly say nothing is to much trouble for them, any questions are always well received and answered. First class organisation. Can’t thank the team enough and would strongly recommend anyone to pay a visit if you are looking for a car brand new or second hand.

25 May 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Hi Anthony, Thank you so much for leaving a 5 Star review. We will pass your kind words on to Terry who will be very pleased we are sure.

Rated 5 out of 5 stars

MG ZS TROPHY HYBRID …

A very pleasant and simple process thanks to Geraint who was both very personable, polite and extremely helpful.
A terrific asset to Nathaniels Bridgend.
As for the car very pleased so far

1 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Hi Jeff, Thank you for taking the time to leave a 5 star review. We will pass your lovely words on to Geraint who we are sure will be very pleased.

Rated 5 out of 5 stars

Great service from Chris from when we…

Great service from Chris from when we first met until the end 👏👏👍🏼

30 May 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Hi John, thank you so much for the 5-star rating! We’re thrilled you had a great experience with Chris and can’t wait to welcome you back
Kind Regards Nathaniel Team

Rated 3 out of 5 stars

Lack of communication,regarding picking…

Lack of communication,regarding picking up of purchased new vehicle
Being told that a voicemail had been sent, to me which it had not, of when the vehicle would be ready

30 May 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Hi Vivian, Thank you for taking the time to leave a review. Its seems that there is Crossed wires between Colin and yourself. Colin was waiting for a phone call from yourselves to see whether you were able to transfer your funds rather that collect your new car. However I believe that Tom the assistant sales manager was on hand and able to hand the car over to yourself on the day you required without any issues.

Nathaniel cars

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look