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NetFloristReviews 

4,495
•
TrustScore 4 out of 5

4.0

Gift shop
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Review summary

Created with AI, based on recent reviews

Considering 2,060 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service, highlighting the ease of ordering, prompt communication, and timely delivery of personalized gifts. Many appreciate the beautiful and fresh products, especially flowers, and the thoughtful packaging that enhances the gift-giving experience. Reviewers often express satisfaction with the quick and efficient process, making it simple to send gifts to loved ones. However, some people were dissatisfied with delivery issues, including late arrivals, incorrect addresses, or items not being delivered as promised. There were also instances where product descriptions did not match the received items, such as advertised contents or embroidery details. A few customers noted concerns about the quality of some products, like flowers arriving limp or without flower food.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with many praising its efficiency and timeliness,... See more

Product

People report ambiguous experiences with product quality and presentation. Many customers express... See more

Order

Reviewers highlight ambiguous aspects of order, with many customers reporting positive experiences, praising... See more

Service

Users describe positive interactions with service, highlighting its speed, reliability, and professionalism.... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love sentimental gifts and the fact that you have personalized gifts makes my life easy. Thank you for fast delivery, I am sure that my friend will enjoy her birthday gift.

Rated 5 out of 5 stars

Excellent prompt, service! The flowers are always fresh en the recipient said they smelled so nice. Love the friendly , quirky e-mails. No need to wonder when the flowers will be delivered, ad the... See more

Rated 5 out of 5 stars

I love this, I love the experience it takes away the stress . The order everything is there. The service is amazing I also like the payment options. The delivery service is quick understanding the sta... See more

Rated 5 out of 5 stars

A wonderful experience as always. If I could give more than 5 stars I would. Even though it was Easter weekend the order process was a breeze. The flowers are breathtaking, absolutely beautiful. Thank... See more

Company details

  1. Gift shop

Written by the company

NetFlorist is South Africa's leading online flower and gift delivery site.

Contact info

4.0

Great

TrustScore 4 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(4,495)

2,003 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

It was late!

It was late!!
Gifts are intended to be sent out early, especially since I made provision to order it well in advance.

Poor service indeed.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Such an amazing florist

Such an amazing florist. Truly impeccable. I am very impressed with the speed of the delivery and all the assurance that my gift was safe the whole way. Thank you very much netflorist!

1 June 2026
Unprompted review
Rated 3 out of 5 stars

I ordered a Man Crate for my husband as…

I ordered a Man Crate for my husband as they advertised biltong,droēwors and snapsticks in it. It only came with biltong and droèwors.
The package is perfect with the message and name on it.
Just a shame they dont put in what they advertised.

29 May 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality product delivered - Replacement delivery postponed twice

On 27 May 2026 I ordered a personalised Gown and Towel set for R1799
1. It was supposed to be embroidered "T Soafo", instead it said "S Soafo".
2. The product description says the item will be EMBROIDERED in blue THREAD. What they sent me is not embroidered, it is stamped with blue INK. They suppose that customers are too stupid to know what thread looks like or what embroidery is?
3. After a logged a return they promised to correct the order and send a replacement on 29 May.
4. On 29 May they sent a message saying they would no longer deliver on 29 May, but they would deliver on 30 May instead.
5. On 30 May they sent a message saying they would not deliver on 30 May but they would deliver on 1 June instead.
I have completely lost faith on Netflorist - there is no coming back from this one.

27 May 2026
Unprompted review
Rated 1 out of 5 stars

I ordered the Snack attack yester for a…

I ordered the Snack attack yester for a colleague at a hospital, it was supposed to be delivered yesterday.Today i called in the morning but now is 13h54 still not delivered.

Your service is very poor i will never recommend anyone to use you worst you cannot call back the 011 number that was called.

26 May 2026
Unprompted review

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