NewDoggy Reviews 105

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their exceptional helpfulness and professionalism, providing excellent advice and support throughout the entire process. The service is consistently highlighted as outstanding, with people appreciating the smooth, stress-free experience and constant communication, including regular updates and prompt responses to questions. Reviewers are particularly impressed with the quality of the puppies, noting their health, temperament, and even pre-training, which made settling in much easier. However, some customers were dissatisfied with the service and quality, mentioning issues with the animals' health and documentation upon purchase.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising the team's professionalism, helpfulness, and... See more

Product

Customers had positive experiences with the product, often praising the health and temperament of their new... See more

Service

Users describe positive interactions with service, highlighting that logistics were handled well and the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication throughout... See more

Quality

Consumers consistently express satisfaction with the quality of the animals, noting that they arrive healthy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you Geza, Tran and the team for bringing up our little Cavapoo. You were fantastic right from the start with advice about the type of dog that would fit into our family with children in an apart... See more

Company replied

Rated 5 out of 5 stars

We had an amazing experience with this company. They were super helpful from start to finish. Sending lots of pictures and updates on our puppy to be. They pre-trained her and gave us lots of follow-u... See more

Company replied

Rated 5 out of 5 stars

We had a great experience getting ready and receiving our two new members of the family, two beautiful English cocker spaniels from New Doggy. Geza and his team made the process smooth and were very... See more

Company replied

Rated 5 out of 5 stars

You have been instrumental in connecting us with Kissa - she is the perfect pup! The whole experience was painless, smooth and positive. The constant follow up was invaluable support that helped us th... See more

Company replied


Company details

  1. Dog Breeder

Written by the company

NewDoggy is an international puppy sourcing and delivery service that connects families with carefully selected, ethical breeders across Europe. We work exclusively with registered and pre-screened breeders who meet defined standards for health, breeding practices, and animal welfare. This is not an open marketplace—every breeder is individually evaluated and continuously monitored. Each puppy: Undergoes veterinary health checks Receives age-appropriate vaccinations and parasite prevention Is raised in a home-based, socialized environment Comes with official documentation, including FCI pedigree where applicable We offer both well-known pure breeds and selected rare or designer breeds, all evaluated under the same criteria for health, temperament, and responsible breeding. NewDoggy provides a 10-year health guarantee, reflecting long-term confidence in the genetic background and early care of the puppies placed through our network. International Delivery & Process We manage the complete international process, including: Veterinary preparation and documentation Compliance with import regulations Safe, temperature-controlled transport Continuous communication throughout the journey Puppies travel directly from the breeder’s environment to their new family, with a focus on safety, welfare, and minimal stress. Global Experience NewDoggy families are located across multiple regions, including: North America Europe The Middle East Africa East and Southeast Asia In many of these markets (such as Hong Kong or Dubai), access to transparent, home-raised breeders is limited. NewDoggy provides an alternative to traditional pet shop sourcing by offering traceable breeder relationships and documented processes. Payments & Customer Support We support secure payment methods, including credit card and PayPal, providing an additional level of buyer protection. Our team offers: Guidance throughout the adoption process Regular updates before delivery Ongoing, lifetime support after your puppy arrives Our Approach NewDoggy is designed as a structured, transparent alternative for families who may not have access to reliable local breeders. Our focus is on: Verified breeder partnerships Documented health and travel processes Long-term support for both puppy and owner


Contact info

4.8

Excellent

TrustScore 5 out of 5

105 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great experience

A great experience overall. Honest , timely , great dogs, well bred. Really had a fantastic and genuine experience.

20 January 2024
Unprompted review
NewDoggy logo

Reply from NewDoggy

Many thanks for your review Ayman, it's been a real pleasure to have you as our customer and get Bruno to you. He is an exceptional dog - and this is exactly what we do. We deliver exceptional puppies to great and loving families.
Enjoy your days with Bruno and feel free to ask us if anything comes up - we are always here and ready to advise and assist.

Rated 5 out of 5 stars

Super nice experience

Super nice experience. They prepared everything well and always respond to my questions. My dog is super adorable and healthy. I am so happy to have Carla with me. ☺️❤️

5 June 2024
Unprompted review
NewDoggy logo

Reply from NewDoggy

Many thanks Janice for your words and for this positive review. Carla is a great Goldie, coming from a superb breeder and champion, show and healt checked bloodline. We loved her while she was here with us and now we are sure she is a perfect buddy for you. Enjoy her company and please send to us regular updates and photos are always very welcome.

Rated 5 out of 5 stars

Highly Recommended

We saw a Maltipoo and decided that was the breed for us.

We live in Ibiza and knew there wouldn't be a local breeder, so we searched online and found newdoggy.com.

The website was new to us, but was laid out and they had a fe Maltipoos, and one puppy caught our eye.

We messaged for details, and we were contacted by WhatsApp. They sent us photos and videos. The decision was made!

The process was extremely well handled from start to finish. Once Richard was ready to be delivered, we were very excited. He arrived happy and calm and was everything we expected.

When we took him to be checked at the vet, they said his paperwork, vaccinations and health were perfect.

We would recommend newdoggy.com to anyone looking for a puppy without hesitation.

5 April 2024
Unprompted review
NewDoggy logo

Reply from NewDoggy

Thanks for your feedback and 5* rating.

Dennis Richard is a wonderfuly Maltipoo puppy with an incredible nature. Friendly, funny and very clever. Thanks for taking very good care of him - it makes us really happy to deliver exceptional dogs to exceptional people. ❤️❤️❤️❤️❤️

Keep sending the nice videos of Dennis Richard - they make everybody smile in the office as he is beyond cute when playing.

Rated 5 out of 5 stars

Our shiba inu Yumiko arrived in Jakarta…

Our shiba inu Yumiko arrived in Jakarta perfectly healthy! Geza, Gábor and everyone else involved were very helpful throughout the whole process and continued to check up on Yumiko after her arrival.

16 July 2024
Unprompted review
NewDoggy logo

Reply from NewDoggy

Hello Harry, thanks for your review and your nice words. Shiba's always have amazing characters and Yumiko is not different, she is proud, clever and affectionate. So happy for you and proud to have such a great pup and customer in Indonesia. 🙏🏻

Rated 5 out of 5 stars

Everything was great

Everything was great!
- Communication
- Delivery
- Puppy
- Training
Amazing 👍

15 July 2024
Unprompted review
NewDoggy logo

Reply from NewDoggy

Thanks Nicolas for being our customer and for this feedback. Please keep sending us photos and videos of Waffle we enjoy seeing him in the beautiful ambiente of Mexico.

Rated 5 out of 5 stars

Newdoggy is the best choice! 🐶✨

I found my dream Pomeranian puppy through Newdoggy! The team was incredibly helpful and professional! What makes Newdoggy different is their continued support and regular check-ins to see how my new four legged friend is doing! If you are looking for a reliable agency, Newdoggy is the best choice! 🐶✨

15 July 2024
Unprompted review
NewDoggy logo

Reply from NewDoggy

Thanks Kinga for your nice words and the truly incredible photos you regularly send us. Steel is a gem, incredible good looking Pomeranian puppy and what a lovely nature. We can't imagine nicer 'couple' than you and Steel the Pom.
This is what we, at NewDoggy work everyday and call it Pure Puppyness. :-)

Rated 5 out of 5 stars

BUDA, ZEUS & GAIA

I cannot praise NewDoggy enough for the exceptional care we received throughout our acquisition of 1 Golden and 2 Persian Cats. Gaza and the entire team were caring, understanding, and always available to answer all our necessities. Thanks to NewDoggy we are now proud owners of a healthy Golden Retriever (BUDA) and expecting for 2 beautiful Persian Cats (ZEUS and GAIA). Thanks NewDoggy for all.

30 June 2024
Unprompted review
NewDoggy logo

Reply from NewDoggy

Thank you so much for your wonderful feedback! We're delighted to hear about your positive experience with us and that Buda, Zeus, and Gaia are now part of your family. Our team is always here to ensure you have all the support you need. We look forward to seeing more updates about your furry friends. Thank you for choosing NewDoggy!

Rated 5 out of 5 stars

Fantastic experience 🌟

Bo and Cece have been a delightful addition to our house. They have been well-behaved and well-trained when they first came to our home. Moreover Geza’s attentiveness in responding to our enquiries have been exceptional and has been truly made our life much easier to deal with.

2 July 2024
Unprompted review
NewDoggy logo

Reply from NewDoggy

Thank you so much for your lovely feedback! We're happy to hear that Bo and Cece have been such a joy and that their training has paid off. We're glad that we could make things easier for you. If you ever have any more questions or need anything, just let us know. Enjoy all the fun times with Bo and Cece!

Rated 5 out of 5 stars

I bought my first dog from NewDoggy…

I bought my first dog from NewDoggy back in 2018 … I didn’t want the dogs to be bred from puppy mills or shady breeders … only from legit kind breeders. I wanted a healthy dog for my children to enjoy … I was not disappointed with Geza and his team of professionals!! I
Trusted them so much I bought another companion dog the next year! Both dogs are perfect, gorgeous and doing well !!
I’ve recommended them to friends and they are all very happy with their beautiful doggies !! Thank you NewDoggy … after 6 years the team still asks about my dogs which shows they really care !!!!

28 June 2024
Unprompted review
NewDoggy logo

Reply from NewDoggy

Hi Patty, many thanks for your feedback.
It has been a pleasure and honour to get Miso and Tofu, the two gorgeous Maltese puppies to you. Happy to know they are fine and thanks for the regular pupdates and great photos.
As you know we are always here if anything comes up. Thanks for everything.

Rated 5 out of 5 stars

Geza was very helpful and patient in…

Geza was very helpful and patient in helping me find my perfect dog . Sent lots of pictures and videos and has given me assurance that I am getting the right puppy

27 June 2024
Unprompted review
NewDoggy logo

Reply from NewDoggy

Thank you Denise for your review. It has been a pleasure to have you on our board. Anytime and question with your puppy - feel free to ask we are always here to advise.

Rated 5 out of 5 stars

Newdoggy - trustworthy and efficient

I have just recently adopted my second puppy, a beautiful teacup poodle, from NewDoggy . They were very kind and helpful from the start . The staffs helped answered all of my inquiries regarding my puppy Mia. They also advised me on how to help Mia settled in her new home as soon as possible . I purchased from NewDoggy as they are trustworthy and I wanted my pup to be from a legitimate breeder who breed healthy and quality pups .

27 June 2024
Unprompted review
NewDoggy logo

Reply from NewDoggy

Thank you so much for your kind words! We're so happy to hear that you had a great experience with NewDoggy. It's wonderful to know that Mia is settling into her new home and that our team was able to assist you throughout the whole process. Your trust in us means a lot! If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy every moment with Mia, your beautiful teacup poodle!

Rated 5 out of 5 stars

My lovely soul, Blue 💙 Jack RT

My experience with New Doggy was an extremely positive one. The puppy we got from them is the best puppy in the world. Blue came into our lives to delight us with an exemplary character, well-educated and with a lot of affection. Until him, I have never met a puppy so loving with people and other puppies. From March until now he has given us so much love and I'm glad we chose him out of all the puppies online. I highly recommend New Doggy for the way they raise their puppies, healthy, happy and with lots of affection.
Best regards, Blue and Cristina,
Switzerland ♥️

20 March 2024
Unprompted review
NewDoggy logo

Reply from NewDoggy

Thank you so much for sharing your wonderful experience with New Doggy. We're thrilled to hear that Blue has brought so much joy and affection into your lives. It’s heartwarming to know that he is such a loving companion, both with people and other dogs. We take great pride in raising healthy, happy puppies, and your kind words mean the world to us. Best wishes to you, Blue, and Cristina from all of us at New Doggy! ♥️

Best regards,
The New Doggy Team

Rated 5 out of 5 stars

Exceptional team to help you find your favorite puppy

I got the most amazing puppy from New Doggy and I cannot thank them more. Snowy my Coton de Tulear traveled a long way from Europe to Hong Kong, and New Doggy helped with all traveling and customs needs. I was informed and updated all along from the day I decided to take Snowy, and Géza and his team are just amazing people who really care about their dogs. Snowy arrived just as he looked, super cute, healthy, and with the best temperament. You can just tell he was very well taken care of.
New Doggy can help you find any dog you’re looking for, and their service is exceptional. I highly recommend them if you’re looking for a new furry friend!

27 August 2023
Unprompted review
NewDoggy logo

Reply from NewDoggy

Thank you so much for your kind words! We're delighted to hear that Snowy has brought so much happiness to your life and that the journey from Europe to Hong Kong went smoothly. It's fantastic to know that Snowy arrived healthy, cute, and with a great temperament. Your kind words and recommendation mean a lot to us. Enjoy every moment with your new furry friend!

Rated 5 out of 5 stars

An angel flew to me from Hungary

The team made it very easy to get the puppy delivered to my country, took care of all the documents and veterinary procedures. They are easy reachable, researched the animal import law of Georgia so it was taken care of instead of me. But more important Céline got to me healthy and happy, very friendly, you can see that she spent first 4 month of her life with right people. My Céline the Cavapoo lives with me for a bit more then 2 month, but guys still regularly check on her via messenger, it’s a great sign, that they care about their puppies, as well as an opportunity for me to show how intelligent Celine is. I don’t even know by now how many people asked me, where did I manage to find such a perfect baby ☺️I can for sure recommend newdoggy.com

26 April 2024
Unprompted review
NewDoggy logo

Reply from NewDoggy

We're so happy to hear that Céline arrived safe and sound in Georgia and is doing so well. It's great to know that we could make the process smooth for you by taking care of all the paperwork and vet stuff. Thank you for letting us see her progress and how intelligent she is. Your recommendation means a lot to us, and we're honored to have been a part of Céline joining your family!

Rated 5 out of 5 stars

Wonderful experience!

We had a wonderful experience with Newdoggy. We bought two Hungarian Vizslas through them, a boy and girl littermates. The process was super easy and they were extremely helpful and knowledgeable with everything. They organized training for us so they would have some basics before arriving to us as week as planning out their travels. It was such an easy experience for us and the puppies. The dogs were exactly as described, healthy, clean, and beautiful! Highly recommend their services for anyone looking to gain a new furry family member. They can help you get any breed you are looking for!

26 June 2024
Unprompted review
NewDoggy logo

Reply from NewDoggy

Thank you so much for your kind words! We're glad the process was smooth and that you found our team helpful and knowledgeable. It’s fantastic to know that you are pleased with the Hungarian Vizsla puppies that arrived to you. We appreciate your recommendation and are always here to help you with any future furry family members. Enjoy your time with your new pups!

Rated 5 out of 5 stars

I had such an amazing experience with…

I had such an amazing experience with this company, and they were very very competent every step of the way. As a first-time dog owner, I always felt reassured with Gabor, Steve, and Geza, and they were so great in keeping me informed! I could not have done it without them. Thank you very much for introducing me to the most perfect dog! I highly recommend them!

27 March 2024
Unprompted review
NewDoggy logo

Reply from NewDoggy

We greatly appreciate your feedback and are delighted to hear about your amazing experience with us. At NewDoggy, we believe that clear and competent communication is fundamental at every stage of the process. We always keep our clients informed and reassured, especially first-time dog owners like yourself.
It was our pleasure to introduce you to the perfect dog and support you along the way. Thank you for recommending us, and we look forward to serving you and your furry companion again in the future.

Rated 5 out of 5 stars

Thank you NewDoggy Team

We the Gandhis from Dubai want to sincerely thank Geza and the Newdoggy team. We had bought a German Shepheard puppy from them. However, our landlord did not allow us the have the puppy at the building.
When we discussed this with Geza and Newdoggy team, they understood our problem and assisted us in relocating the puppy to a new family. Very regularly we get an update about the puppy, now a fully grown German Shepheard Dog.
We sincerely thank Geza and NewDoddy team for this efforts and wish them all the best.

31 October 2023
Unprompted review
NewDoggy logo

Reply from NewDoggy

Thank you so much for your sincere feedback! We're grateful for your kind words and understanding of the situation regarding your German Shepherd puppy. We're glad we could assist in finding a new loving home for him. Please let us know if you'd like receive more regular updates on his well-being.

Your appreciation means a lot to us, and we wish you all the best as well. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.

Rated 5 out of 5 stars

Thank you for the great puppy!

It’s almost 4 months since MC the cavapoo arrived our home. We are truly thankful for the New Doggy team for taking care our little babe since last November. MC came fully pee pad trained and basic commands, as a first time dog owner, that really helped a lot! Their service didn’t just stop there, the team would also do follow up after his anrrival and answered all our questions in details. MC settled in around 2 weeks. So far, he is a very calm dog who loves to play with human and other dogs, and able to spend times on his own. All of our families and friends love him and say he’s a very good puppy. We are so grateful to have MC coming into our lives!

21 June 2024
Unprompted review
NewDoggy logo

Reply from NewDoggy

Thank you so much for your heartfelt feedback! We're happy to hear that MC has settled in so well and become such a beloved member of your family. We're glad our efforts in training and follow-up have been helpful, especially for a first-time dog owner like yourself. It's wonderful to hear that MC is enjoying his time with both humans and other dogs.

We appreciate you choosing New Doggy and are grateful to have been a part of bringing MC into your lives. We wish many more happy moments with your sweet pup!

Rated 5 out of 5 stars

The great team at Newdoggy made the…

The great team at Newdoggy made the entire process of finding and delivering our puppy
Dash a seamless experience. We will
always appreciate them for their help finding Dash. He is an amazing puppy. Newdoggy clearly works with great breeders and they care about the dogs. We still share photos and messages now and they provide advice as needed. Thank you again!

21 April 2024
Unprompted review
NewDoggy logo

Reply from NewDoggy

It's wonderful to know that he is an amazing puppy and that our commitment to working with great breeders is evident. We appreciate your continued sharing of photos and messages and are always here to provide advice anytime when needed. Thank you for choosing NewDoggy, and we wish you many happy moments with Dash!

Rated 5 out of 5 stars

Thank you NewDoggy!

We recently got our puppy Charlie. From the first time we contacted them, NewDoggy was always there for us. Continuous support throughout the whole journey and daily updates on our puppy until the day he arrived. Everything was well organized and they keep on following up on us and on Charlie's day to day adaptation to his new home.
Thanks to Geza and Gabor for finding and bringing us our new best friend!

14 June 2024
Unprompted review
NewDoggy logo

Reply from NewDoggy

Thank you so much for your wonderful feedback! It's great to know that you had a positive experience with NewDoggy. Our team is dedicated to providing continuous support and ensuring a smooth transition for your new puppy. We're delighted that you appreciated the daily updates and follow-ups. Enjoy every moment with Charlie!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look